Articles in this section

• We sent a patient a reminder text from the Message Hub using one of our SMS templates. It did not populate the appointment date and time. Why?
• How to create a template that can be used for texting patients
• Sending URLs Best Practices
• We are unable to email patients, and we cannot access our email templates. How do we correct this?
• When Texting what does the Failed or Permanent Failure error mean?
• How do I email or text a New Patient with an appointment?
• Is there a report we can run to see our incoming and outgoing text messages?
• Our office has sent a communication ( email message) to our patient via “Patient / Email or Text Message” link. Our patient has stated a  email reply was sent. How do we retrieve the patient’s response message?
• We have an active patient who is marked as “No Correspondence.” How does the “No Correspondence” selection work in Denticon?
• We want to send an email to a patient (or Responsible Party) from within Denticon, and have the ability to attach a document (i.e., Treatment Plan, Consent, x-ray images, etc). How can we do so?