The groups were not copied to the newly added office. In the future when adding offices, the system will ask if you would like to copy groups from another office. Answer yes to copy the groups that exist in the other office to the new office.
Articles in this section
- Why does each Denticon user need a unique email address?
- We have a new user that was added to access Denticon. What temporary password will the user enter when they login for the first time?
- How can I change my 'User Role'?
- Our office has a new staff member. How do I create a login and password for the new user?
- Why does Denticon require every staff member to have a unique username/password login?
- When trying to add a new user, we receive a message – There are errors on the form: "This userid is already being used". No one in our office is assigned this username, so it is not being used in our office. Why are we receiving this message?
- We’ve been advised to have a “Super User” in our account. How is a “Super User” defined?
- A staff member has left our office. How do I ensure the staff member cannot login to our office?
- When I began using Denticon, a username was assigned to me. I’d like it to be different. How may I change my username?
- If a user changes the last name for any reason (i.e, marriage, divorce), is it legally necessary to change the user’s login?