Denticon’s Support staff, primarily, is able to provide assistance with only the Planet DDS software products:
- Denticon
- Dentigram
- Dentiray Classic
- Dentiray Capture
- Dentiray Web
Denticon’s Support staff is able to provide assistance with only the bridge function from Denticon to these products. Support for the individual product should be obtained from the individual vendor.
- DentalXChange
- TransFirst
- Imaging systems - Bridging Only (example: Apteryx, XDR, Gendex, Dexis, Schick, etc)
Denticon’s Support staff can provide guidance regarding “minimum system requirements” within Microsoft’s Internet Explorer browser software. A link within the Help Portal Knowledge Base may be obtained for Denticon’s minimum system requirements, by searching the phrase “minimum system requirements.” The link provides easy to follow, step-by-step guidance regarding settings for efficient use of Denticon within the Internet Explorer browser software.
Denticon advises to contact a local IT professional for assistance and advice with the office’s hardware:
- Computer operating system
- Computer keyboard
- Computer mouse
- Computer monitor
- Scanner
- Printer
- X-ray sensors
- Fax machine
NOTE: Denticon’s Support staff does not provide assistance to change the individual computer’s settings. Please consult with a local IT professional for assistance.