Insurance Refunds & Corrections
- An insurance company previously paid for services. Now they are requesting a refund. How do we correct the ledger?
- Sometimes our ledgers indicate AUTO adjustments. What causes these to be entered?
- When we entered an insurance payment, it created an AUTO adjustment. We’re unable to delete the adjustment. How do we correct the ledger?
- I’m trying to enter an insurance payment, the claim doesn’t appear on the insurance payment screen. On patient’s ledger, the claim shows that I printed it, but it says it’s closed. I don’t remember closing the claim nor making an insurance payment.