Summary: Clients can review all declined or failed transactions, including automatically processed Payment Contract charges, directly within the Stripe portal.
Introduction:
If a Payment transaction is unsuccessful, you can review the transaction directly within your Stripe portal to see its status and available decline details.
Basic troubleshooting steps:
To review Declined Transactions:
- Log in to your Stripe portal.
- Select the Transactions tab.
- Apply a filter to display declined or failed transactions.
- Select the applicable date range to narrow the results.
- Locate the transaction and review its status and the explanation provided for the decline.
Best Practices:
Reviewing this information can help you identify unsuccessful Payment Contract charges and understand why the payment was not completed.
Contact support:
If you need additional assistance after reviewing the transaction details, please contact Planet DDS Support and provide the transaction date, amount, and available decline information.
Version 10,27.2026