Impacted Customers
CTDG Management PGID 4466
Parkview Dental PGID 4183
Peak Dental PGID 4399
Kids First Dental
PCDM PGID 4465
Dynamic Growth Dental PGID 4162
D365 PGID 1864
Troubleshooting Questions
Browser in use
ISP
Location of office
All workstations in an office or only a subset
Apteryx direct / Denticon embedded / partner embedded
Time when issue started
Any new security or workstation management software pushed out at customer location
Are other internet applications working (not single pages like Google Search)
Customer: 4466 Exton, PA locatrion
What internet browser are you using? Microsoft Edge or Chrome
What is your ISP? Comcast
Office Location: Exton, PA (our West Chester office isn't working either)
Is this issue happening on all workstations in the practice, or just a subset of computers? All workstations
Using Denticon: Yes
Time when issue started? 7:30am this morning
Have you had any new network or security updates? No
Are other internet applications working? (not single pages like Google Search) Yes