*Under Construction*
Web Portal - Tickets submitted through the Web form within the Zendesk Help Center or Web Widget
Implementations - Tickets for appointments scheduled by the Implementations team - currently not in use
Inbound Call - Tickets submitted via Agents within the Zendesk Agent interface
Email Reply - Tickets submitted via email to support@apteryx.com or imagingsupport@planetdds.com
Voicemail Reply - Tickets generated by Vonage voicemails
Chat - Tickets submitted through Zendesk Chat - currently not in use
Scheduled Appointment - Tickets solved during calendar appointments (Support/Install/Training/etc.) - manually set
Follow-up - Tickets in reference to a previous (most likely archived) Ticket - not actively in use
Shared Ticket - Tickets originating from a 3rd party Zendesk
Internal - Tickets for internal purposes (Tracking, testing, internal communication, etc.) - manually set, or set by macro
Apteryx Message - Tickets originating from the Zendesk Web Widget embedded within Apteryx