If you are not a member of the imaging support team, please submit a ticket via the support calendar. If you are a new imaging support employee, please contact your supervisor.
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Add your details to the ticket. Feel free to copy the below options to clarify what you are requesting.
Practice name:
Planet DDS
Practice phone:
3303760889
Does your office have an active support plan or active Apteryx customer?
Yes
Other: What is the name of the affected software not listed in the above field? (optional)
Leave empty
What imaging hardware (manufacturer/model) is related to the issue? (optional)
Leave empty
Please enter the details of your request. Be as specific as possible.
Sales Department Install. Requesting to get the following configured: Newest XVCapture build installed on computer. Forwarding to ledapteryx.Apteryx.net. Purging enabled. Simulator extension installed. Login created for ledapteryx.Apteryx.net with admin privileges. Training on what to avoid given these privileges (Site settings changes, etc.). Interop installed and bridge tested. New capture using simulator verified to land in Apteryx. Please Teams or Zoom call to get started.
Support Ticket Number
123456