Practice-Web is tier 1 support for clients who have purchased Apteryx through them, meaning they would be the client’s first point of contact for support. If a client reaches out to us directly and they were sold Apteryx through PW/Thrive, direct the client to reach out to Practice-Web directly for support. If PW needs our assistance, they will submit a ticket on the client’s behalf.
Practice-Web (Thrive Cloud) Clients
