If client is looking to cancel their AI subscription + disable AI in Apteryx, use Apteryx::Support::Transfer::AI Cancellation Request to forward to Sales Operations and submit as Open.
[NOTE: Starting January 2025, Sales Ops will handle AI cancellations for clients who purchased it but aren't onboarded yet, and AM ops will handle cancellations for clients currently using AI and are unhappy with it.]
This page as well as item 25 on Apteryx Non-Support Workflow Chart will be updated in Jan, once change is in place.