If you receive a ticket from Pearl or Overjet requesting a Historical Extract:
Set comment body to “Internal note”
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Use the macro corresponding to the AI provider:
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Apteryx::AI Historical Extract (Pearl)
Apteryx::AI Historical Extract (OJ)
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Add requested information to the internal note (tenant ID, Apteryx URL, etc). Adjust historical extract date range requested if needed
Submit ticket as on-hold to forward it to the appropriate party
Historical Data requests are limited to the below 2 options due to limitations of the converter tool. There is a new converter tool being developed by the Conversions team that should be available by the end of 2025 that may provide additional options.
Office Patient ID list - allows us to export for specific Patient IDs for ALL time. Cannot be restricted based on modality nor date range.
All patients' data - allows us to export for specific date range and modality, but cannot restrict based on specific location's patients