Recommended Driver & Version: LATEST MANUFACTURER RELEASE

Cloud Capture: SUPPORTED

XVCapture Extension: AVAILABLE: Current Imaging Downloads

XV/XVL Extension: AVAILABLE: Legacy Downloads

Known Rebrands: Gendex GXS-700

Related Image Quality References:

Gendex/Dexis/KaVo Sensors Image Quality Settings

Troubleshooting

Device will not ready

1. Ensure GXPicture drivers are installed and that the sensor icon in the system tray is green.

2. Dexis Platinum/Gendex GXS 700 sensors only: Check "C:\Program Files (x86)\Gendex" folder and verify that there is a "GXS700_CorrectionFiles" folder, and that it contains files matching the serial of the sensor being used.

   1. Dexis Imaging Software correction files may be found in C:\DEXIS\FlashDir or C:\Program Files (x86)\Dexis\Flashdir if the Correction Files are missing. 

3. If both of the above are true, the issue is more than likely permissions related. Try running the Apteryx software as Administrator. If the sensor works, try adjusting permissions on the Gendex driver folder to give everyone full control and make sure Apteryx install and share are configured the same.

4. Verify the calling application (DataGrabber, OpenDental, Denticon, etc.) executable file and the Apteryx Imaging software executable are configured to run at same permission level (admin/admin or normal/normal)

Gendex Sensor not being seen (no hardware found)

• Verify GxPicture detects the sensor. If it's not shown green, Gendex needs to troubleshoot it.

  • (You might also be able to close gxstart.exe from task manager, then use the "Startup" tab in task manager to locate the gxstart.exe application and re-launch it - sometimes the icon turns green then.)

• Not Detected, red X

  

   

• Detected, Green icon

  

• Verify GX Picture is not running under another user profile > can only run one instance

• Ensure XVCapture/DCV and GxPicture are running at equal permission levels. Usually the cause is XVCapture/DCV running as admin, and GxPicture is not.

• follow the below section's steps to verify its functional otherwise.

• Right click the sensor icon in the system tray next to the GxPicture icon

• Choose information to ensure the sensor is being detected properly (SN should appear)

• Navigate to the service tab and choose to simulate a test capture

  • Expectation: a test pattern image is placed into C:\Vixtemp

You can also use the Gendex Test Capture program to determine if GxPicture can capture with the sensor. Keep in mind that this is a test program built by Gendex based on an old SDK so it does not necessarily fully reflect how the sensor will behave in a modern implementation.

Gendex Test Capture.exe

1. Install the Gendex Imaging extension as usual. If already installed, skip this step

2. Copy Gendex Imaging.IXDLL and paste it into the same folder to create two Gendex Imaging.IXDLL files

3. Rename the copy to something the office can use to determine which extension is for which sensor.

   1. For example, rename the copy to “Dexis Titanium” - does not need to match anything specific

4. Capture a single image using each of the now model specific extensions, then set the drop-down to the appropriate model.
   (GXS700 for Gendex Imaging.IXDLL, IXS for Dexis Titanium.IXDLL)

5. Repeat for any individual XVC/DCV installations, or copy the new IXDLLs you’ve created to other workstations.

6. Inform the office to specifically use the proper extension with the stated sensor model.

1. Adjust driver level image bit depth from 8-bit to 16-bit in GXPicture's settings:

   1. Plug in the affected sensor

   2. Right-click the sensor's icon in the system tray

   3. Select "Image Settings"

   4. change "Image Bit Depth" to 16 bit

   5. Click OK

2. Unplug/replug sensor

Image Quality

Gendex/Dexis/KaVo Sensors Image Quality Settings

Article Version 2.0 11/12/2026