NOTE: As of Feb 2026, Schick is aware of two issues impacting Schick 33 / AE USB 3.0 Sensors (Grey Cable):
- Previous Image Retention: Following a new exposure, the system may fail to fully clear the prior image, resulting in partial or complete display of the previous image. In some cases, the prior image may be overlaid onto the newly captured image.
- Intermittent Connection: Some customers have reported occasional intermittent connectivity between the Schick interface and the computer.
If either of the above behaviors are seen, and the steps provided in this article do not resolve the issue, please review 2026-02-IOSensorUpdate-Customer letter.pdf and refer client to Sirona.
Apteryx Online Capture clients using Schick 33, Elite, and AE model sensors should use the Schick Extension.
This Apteryx plugin is only compatible with Sirona’s IOSS driver kit, and is not compatible with previous driver kits, such as CDR.
Installing Schick IOSS drivers Apteryx Online Capture Only
If you run into any errors during installation, or the sensor is unable to populate in the Sensor Configuration App after installation, please refer client to Sirona for further assistance.
- Unplug the Schick sensor if already plugged in
- Navigate to Schick Brand Software, select “Schick AE + Schick 33 USB 3.0 Interface”
- Download “Sidexis 4.4 - Intraoral Sensor Software v3.2”
- Extract IOSS_v3.2 and navigate into the extracted folder, then double-click “Autorun”
- Click “Install Intraoral Sensor Software”
- Allow the installer to run, and click “next” all the way through it - default installation path, etc is fine as-is
- Once the installation completes, click “Yes” to launch Sensor Configuration App. At this point, have the client plug in a sensor. Click the “Sensors” tab then click “Refresh Sensors” and verify the sensor populates:
Installing Apteryx Online Capture Schick Plugin
Note: Apteryx Online Capture is required to is required to use the Schick plugin. If it is not currently installed, please consult this article before proceeding: Installing Apteryx Online Capture – Apteryx
- In Apteryx, click on the username icon at the top right.
- Click on Capture. Note: If Capture is not available, your user does not have access to this setting. Please contact your practice's Apteryx administrator for assistance.
- Click Manage Plugins
- Scroll to find the Schick plugin as show below and click Install on the right.
- The XVCapture Plugin Manager will start the install. In the next window click Install:
- If a window appears that Apteryx Online Capture is running, click Yes and wait for the install to proceed.
- Once the installation is complete close the Window and Apteryx Online Capture will be reloading.
- A check mark next to the Schick Plugin means the required Schick driver software is installed. If any warnings appear, please confirm the IOSS drivers are installed.
Recommended Device Settings
- In Apteryx, click on the username icon at the top right.
- Click Capture. Note: If Capture is not available, your user does not have access to this setting. Please contact your practice's Apteryx administrator for assistance.
- Click on Device Settings.
- Select the Schick device from the drop down:
- Make the following changes:
Enable Filter: Select Supreme - Set Supreme Sharpness and AE Sharpness to 70. If images are too grainy, reduce Supreme Sharpness and AE Sharpness.
The above settings are recommended as Planet DDS has seen the most success with these settings, but other combinations can be tried. Information on those filters should be direct to Sirona Schick IO sensor support.
Filtering is provided by the Schick IOSS driver kit rather than post-capture filters or Apteryx Enhancements - do not use Apteryx Enhancements unless absolutely necessary.
Article Version 1.1 2026.05.08