Skip to main content

Credit Card Payment Screen Not Displaying Manual Entry Option

Jasmine Lee
Updated

Summary:  When attempting to manually post a credit card payment, the Manual Entry button is not visible or does not appear on the screen.
 

This issue most commonly occurs when the Windows display resolution or scale settings are not configured correctly. If these settings exceed supported values, Denticon may not fully render all buttons, including Manual Entry.

 

Basic troubleshooting steps:
Please confirm your computer’s display settings match the recommended Denticon configuration shown below.

 

Recommended Display Settings (Windows)

From Settings → System → Display, verify the following:

  • From Settings → System → Display, verify the following:

    • Scale and layout
      • Scale: 100%
    • Display resolution
      • 1920 × 1080 (Recommended)
    • Display orientation
      • Landscape

     

    Important: If any display setting is changed, you must refresh the system by closing and reopening your browser or logging out and back into Denticon.
 

Verify Browser Settings

After confirming display settings:

  1. Open Chrome or Edge
  2. Set Browser Zoom to 100%
    • Keyboard shortcut: Ctrl + 0
  3. Refresh the Denticon page

Browser zoom above 175% is not supported and may cause UI elements to be hidden.

 

mceclip0.png


 

Additional Tips

  • Use Denticon in full‑screen mode
  • Avoid browser zooming to adjust visibility
  • System‑level display settings should always be used instead of browser zoom

If the Issue Persists

If the Manual Entry button is still not visible after confirming the recommended settings:

  • Test from a different workstation
  • Confirm whether the issue occurs for multiple users
  • Contact Planet DDS Support and include:
    • A screenshot of your Windows Display Settings
    • A screenshot of the Denticon screen where the button is missing

 

Related to

Related articles