C9 Agent Connects to X-ray machines and Scanners using a Twain Driver. The Twain Driver for the scanner or x-ray machine must be installed on the computer prior to beginning the C9 Agent Installation.
Step 1: The C9 Agent can be installed from inside of Cloud 9. In Cloud 9 click Help, Download C9 Agent.
Step 2: Then, the file will download in the upper right of the browser, double click it and run it. Follow the installation prompts.
Step 3: Once you have finished installing the C9 Agent, launch it and it will ask you to register it for the first time. (Please note that after completing the installation of C9 Agent, you have the option to select the checkbox to launch the application automatically. Alternatively, you can find the C9 Agent icon after installation, which is represented by an orange and blue kite, on your desktop and double-click it to launch the application.)
Agent Name: Name of C9 Agent. When you click the Acquire button in Cloud 9, this name will show, (e.g., Front Desk, Benton X-ray, Jesse's Scanner.)
Cloud 9 URL: https://sitename.cloud9ortho.com (Without the HTML5 at the end.)
Username and Password: This can be any Clou 9 username and password on the practice's URL. Once it has been entered and you click okay you will know it is successful because it says connected (in the upper left corner) and looks like this.
Step 4: Next, you will want to click Select Twain Device.
TWAIN Device - Use this for scanners only.
Ceph Device - Use this for Cephalometric/Ceph X-ray machines or for taking an image series.
Pan Device - Use this for Panoramic X-ray machines.
Step 5: After selecting the twain device, you can log into Cloud 9 and from the patients document cabinet, (scanner) or the patients image screen (X-Ray), use the blue plus to acquire. Then select the agent you named above, and it will open the scanner software or x-ray machine software and allow you to acquire.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.
(For instructions to install Topaz Signature pad, click here.)