Out of Tokens Error in XVCapture (Apteryx)
An "Out of Tokens" error in XVCapture means all available license tokens for your subscription are currently in use. This happens when more computers attempt to run the software simultaneously than your token limit allows, or when a replaced workstation is still holding a token.
Applies To
Product: Apteryx (XVCapture and associated brands)
Plan: All plans using token-based licensing
Role: All users
Overview: How Token Licensing Works
Planet DDS / Apteryx uses a Token system as the standard registration method for XVCapture and some of its brands. When you launch the software, your computer reaches out to Planet DDS servers to verify that your registration code is valid and that a free token (individual license) is available.
- For example, if the office has a subscription of 10 licenses (tokens), then 10 computers can simultaneously run the software at the same time. If an 11th computer attempts to launch the software, you will receive an "Out of Tokens" warning — meaning the server found no available tokens.
After a computer takes a token, that token is set to expire in 78 hours. The support team can release tokens from their side before the 78-hour expiration.
Common Causes
- A computer was replaced, and the new workstation has a different workstation name and/or IP address — the old token has not yet expired.
- The software is installed on more computers than the office subscription plan covers.
Steps to Resolve
- Identify which cause applies to your situation (see Common Causes above).
- If a computer was replaced and the old token is still active, choose one of the following:
- Wait the necessary 78 hours for the token to expire automatically, or
- Submit a ticket to the Planet DDS support queue to request that the token be released immediately.
- If the software is installed on more computers than your token limit allows, evaluate your current subscription and token limit versus your licensing needs. Additional tokens may need to be added if more computers are planned to be in use than the current limit allows — contact Planet DDS Support to discuss upgrading your subscription.
Expected Result
When the issue is resolved — either by waiting for the token to expire, having support release it, or upgrading your token limit — the software will launch successfully without displaying the "Out of Tokens" error. If the error persists after following these steps, see Troubleshooting below.
Troubleshooting
Problem: "Out of Tokens" error appears even though fewer computers than the license limit are running the software
Cause: A recently replaced or renamed workstation is still holding an active token that has not yet expired (tokens last 78 hours).
Fix: Wait 78 hours for the token to expire automatically, or submit a support ticket to have the token released immediately.
Problem: "Out of Tokens" error appears consistently, even after tokens are released
Cause: The software is installed on more computers than the subscription's token limit allows.
Fix: Review the number of computers running XVCapture against your current token limit. Contact Planet DDS Support to add more tokens to your subscription if additional computers need to run the software simultaneously.
Additional Resources
For further detailed information regarding token licensing and how it works, see: Apteryx Software Token License Registration.
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the "Out of Tokens" error message
- Your account name or Practice Group ID (PGID)
- The exact error message text displayed
- The number of computers currently running XVCapture and your current token limit
- Whether any workstations were recently replaced or renamed
Article Version 1.4 2026.09.24