If you are enabling Schick's Enhancements within XVCapture in order to improve image quality for an office (shown below), and XVCapture crashes without errors or warning upon clicking "Apply" or "OK," this indicates a problem within the installed Schick CDR SDK or currently installed drivers.
As the root cause of this issue stems from a problem with the installed Schick SDK or drivers, this issue cannot be resolved by our team directly. If you experience this issue, we recommend fully uninstalling all Schick CDR drivers, then reinstalling from Dentsply Sirona's downloads page.
If this issue continues to occur after reinstalling the Schick sensor drivers, please refer to Dentsply Sirona's documentation regarding this issue here for further troubleshooting steps:
Please note Planet DDS and/or Apteryx Imaging cannot directly assist with the steps provided by Sirona in the above document.
Sirona's currently supported driver kit for Schick sensors (IOSS driver) is only supported by Apteryx Online Capture. XVCapture only integrates with their legacy drivers (Schick Driver v5.16).