Overview and Definitions
Have you faced glitches when using Cloud 9, such as being unable to complete a task, seeing call doctor from light bar notifications fail, or having login issues despite entering the correct password? Clearing your browser's cache and cookies can often resolve these problems. This article explains the benefits of this practice and why it's an effective first step in troubleshooting.
Cached files are temporary data stored on your device after using an app or website. While they enhance access speed, excessive cached files can consume storage, impede loading of updated content, and disrupt performance.
Cookies, in contrast, store information for about 30 days and function like bookmarks for recent activities. For example, in Cloud 9, security measures restrict users to one login per browser. If a previous session's cookie is active, it may cause errors when trying to access a different patient's treatment card. An overload of cookies or cached files can cause confusion and glitches, similar to how too many bookmarks can obscure your place in a book.
Clearing cached files and cookies is essential as browsers use this data to enhance performance. Over time, accumulated files can start to cause issues, so it's recommended to clear them weekly or biweekly to refresh your browser and fix glitches. This is especially important in Cloud 9, where outdated cached data can create challenges. Below are instructions for clearing your cache and cookies in various web browsers.
How to Clear Cache and Cookies In Google Chrome
1. In the upper right corner of your browser, click the three vertical dots. Then click Delete Browsing Data. (Alternately, you can also use the keyboard shortcut of pressing ctrl + shift + delete at the same time.)
2. Next, for the time range make sure you select All Time. Then click the bottom two check boxes for cookies and other site data and cached images and files.
3. Now click the Delete Data button once the settings are correct and wait for the browser to complete the deletion.
4. Once it is finished, it will take you back to the main google menu. Make sure you click About Chrome in the lower left hand side. Then let it check for an update.
5. Very Important. The last step of the process is, whether the browser updates or not, make sure to close the browser and then relaunch it. This is an essential step of this process. You will have to login to any sites or apps you were previously logged into in the browser, that is part of clearing the cached files and cookies. Please make sure to do this final step when clearing cached files and cookies.
6. Now, log back into Cloud 9 Software in the new browser you re-launched and try the action again you were attempting. A lot of times this can fix minor issues/glitches caused by too many cached files or cookies accumulated in your browser.
How to Clear Cached Files and Cookies in Microsoft Edge
1. In the Microsoft Edge browser, click the three horizontal dots for Settings and More. (Alternately, you may use the keyboard shortcut of pressing alt + F at the same time.)
2. Select Settings in this menu.
3. Next, select Privacy, search and services.
4. Next, scroll down to the section that says Delete Browsing Data. On Clear browsing data now, click on the button that says "Choose What to Clear."
5. For time range, please select for all time. Then make sure to select the last two boxes labeled, Cookies and Other Site Data, and Cached images and Files. Once you have selected these, click Clear Now and wait for the browser to completely clear them.
6. Once the browser has finished clearing the data, click the About Microsoft Edge in the lower left hand corner to check for updates to the web browser.
7. Very Important. The last step of the process is, whether the browser updates or not, make sure to close the browser and then relaunch it. This is an essential last step of this process. You will have to login to any sites or apps you were previously logged into in the browser, that is part of clearing the cached files and cookies. Please make sure to do this final step when clearing cached files and cookies.
8. Now, log back into Cloud 9 Software in the new browser you re-launched and try the action again you were attempting. A lot of times this can fix minor issues/glitches/too many cached files or images accumulated in your browser.
How to Clear Cache and Cookies in Mozilla Firefox
1. Click the menu button with the three horizontal lines in the upper right of browser and select Settings.
2. Select the Privacy and Security option on the left hand side and scroll down to where it says Cookies and Site Data.
3. Click Clear Data. For the When, select Everything. Then make sure to select Cookies and Site Data and the Temporary Cached files and pages check boxes. Next, click Clear and wait for the browser to clear the data.
4. Once this is done, you will want to go back to the menu three horizontal lines on the upper right hand side of the browser. Then scroll down and click help, then click About Firefox.
5. Very Important. The last step of the process is, whether the browser updates or not, make sure to close the browser and then relaunch it. This is an essential last step of this process. You will have to login to any sites or apps you were previously logged into in the browser, that is part of clearing the cached files and cookies. Please make sure to do this final step when clearing cached files and cookies.
6. Now, log back into Cloud 9 Software in the new browser you re-launched and try the action again you were attempting. A lot of times this can fix minor issues/glitches/too many cached files or images accumulated in your browser.
How to Clear Cache and Cookies in Safari
1. Go to the Safari App on your Mac.
2. Choose Safari > Settings, then click Privacy.
3. Click Manage Website Data
4. Select one or more, (can select all), websites then click Remove or Remove All.
5. As a last step, close and relaunch the browser and log back into your Sites for the final step.
As always, if you have any further questions, please do not hesitate to reach out to Planet DDS Support by emailing us at support@legworkprm.com, or by submitting a support ticket at https://www.planetdds.com/im-a-client/