This article addresses common questions about the Denticon PGID Split process, including required documentation, data migration details, and post-migration access. It provides clear guidance on what to expect before, during, and after the transition to ensure a smooth and secure migration experience.
What is a Denticon PGID Split (Denticon Practice Group Separation)?
A PGID Split is the process of splitting off one or more offices (OIDs) from an existing Denticon account (known as a PGID) into a new PGID. This typically happens when a dental practice is sold to another organization that also uses Denticon.
During the split, clinical and business data—including settings, patient records, and accounts receivable (if included in the sale)—is copied into the new PGID. This allows the new owner to operate independently while maintaining continuity.
How do I initiate the PGID Split process?
To begin the PGID Split process, please contact your Account Manager. Your Account Manager will guide you through the initial steps, confirm key details, and provide you with clear next steps.
What documentation is required to begin the transfer?
A signed Transfer of Service Agreement (TSA) and/or bill of sale is required, along with a signed Consent to Transfer Client Data form. These documents must be submitted to schedule the migration date and initiate the project.
Will my Office Setup transfer over along with insurance plans/fee schedules?
Yes. We copy the existing office setup, insurance plans, fee schedules, and the entire clinical configuration - including note macros, medical alerts, questionnaires, forms, letters, scheduler views, etc. as part of the migration process.
Will my documents and images be transferred over?
Yes. The migration includes all scanned documents and images. A new image URL will be created, and files will be migrated from the original location to the new one.
Do I need to take any action regarding third-party services or integrations (e-claims, e-prescriptions, etc.)?
Your Implementation Coordinator will collect details about your current third-party services and assist with re-establishing those connections post-migration to ensure continuity.
Will there be any downtime for my practice(s)?
Yes. We require office closure on the day following the migration (Friday). This ensures our Implementation Coordinator has time to validate the setup, make any necessary adjustments, and allows our Imaging Technician to reconfigure the imaging path to the new URL.
How will users access the new Denticon instance?
Users will retain their existing passwords. We will assign a unique suffix to each username, which will be provided once the migration is complete.
How far in advance should we schedule the PGID split?
A 3–4-week lead time is required. Migrations are scheduled for Thursday evenings after business hours.
How do I ensure only our users have access to the new Denticon instance after migration?
We provide post-migration instructions for deactivating legacy users to ensure access is restricted to your team only.
Will patient schedules transfer along with patient records?
Patient records and schedules will transfer for those assigned to the designated Home Office(s). Patients not associated with those Home Office(s) will not be migrated.
Will outstanding Accounts Receivable (AR) be transferred?
Yes. Outstanding patient and insurance AR balances can be migrated to the new Denticon instance.
Who do I contact if something looks off after Go-Live?
Your Implementation Coordinator will meet with you right after the PGID Split to help review everything and address any immediate issues.
If anything comes up after that, you can submit a support ticket and our team will assist you from there.