Usually when Denticon hears of this happening, the office has most likely done the following:
- Created a contract with a down payment amount
- The down payment is posted to ledger and is marked as ‘BILLED’ in contract billing details
- The down payment is deleted from the ledger for some reason, which then marks the down payment as ‘NOT BILLED’ in contract billing details
- Denticon now sees that the next NOT BILLED payment is the down payment, therefore on the next billing cycle, it charges the down payment
To identify if down payments associated with a payment plan were deleted, the office may generate the Audit Trail reports.
Reports old / Management Reports
Or
From the patient record, click the Patient Printer Icon and Audit Trail