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How to Contact DoseSpot for Support

Christina
Updated

Keywords: DoseSpot, contact, support, e-prescribing, ticket, escalation

Overview
Denticon uses DoseSpot as its e-Prescribing partner. When assistance is needed for DoseSpot-related issues, clinics have two contact options.

Resolution Steps

  1. Email DoseSpot directly: ds.pdds.support@dosespot.com — this is the fastest way to get a direct reply, for all DoseSpot-Denticon related support requests or issues.
  2. Alternatively, submit a Support Ticket to Denticon. Denticon will CC DoseSpot on the ticket so they can reach out directly as soon as possible.

Important Notes

  • Emailing DoseSpot directly is currently the fastest path to a response, compared to routing through a Denticon ticket.

Notes for Support Reps

  • If a customer opens a ticket about a DoseSpot issue, CC DoseSpot on the ticket rather than trying to resolve it internally, since Denticon support does not manage DoseSpot's system directly.
  • Direct the customer to email DoseSpot themselves if they want the quickest turnaround.

 

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