My claims for a single patient have the wrong code for place of treatment/place of service. How can I fix this?

Issue description:
Claims are sending for a patient with the wrong place of service but only for a single patient. All other patients send with the default place of service/place of treatment code setup under 

Signs:
Patient received treatment for a place of service other than the default place of service on a previous claim. Each claims since has only had this place of service code.

Basic troubleshooting steps:

1. Check the Default Place of Service code by going to Setup [dropdown menu] > Offices > Office Setup. Then select the home office of your patient > Advanced [tab] > Edit [button].
2. This will display the present Default Place of Service code. It cannot be displayed without clicking the Edit [button].
3. Select the Ledger of your patient.
4. Find the 'Show Only' [dropdown menu] > select Only Claims.
   1. (The Clear [button] can be pressed when done to dismiss this selection.)
5. Click the date of service [hyperlinked text] for each claim until you can find the first claim with the place of service code switched.
6. You can review where the service was done via the Claim Fill-Out Information [button].
   1. For claims are can still be edited (press Unclose Claim [button] and make edits then press Save [button]), you can change the place of service code here.
   2. For dates of service following this, claim(s) may need to be adjusted and resubmitted after unclosing said claim(s).
   3. If this cannot be done, the claims may need to be voided/recreated and resubmitted. 
7. In most cases with patients seen at an unusual place of service, this can help to find the one claim that needs this code to remain
   1. (ex. patient is usually seen at an office but was seen only once at a hospital).

Visual Examples:

Best Practices:

• Before submitting any claims, always check the Place of Service/Treatment for the previous claim.
  • The first time a claim is created, the form is assigned the default as per the office setup; however, a team member in office can change this.
  • When a team member does change the Place of Service/Treatment on the Insurance Claim Fill-Out Form screen, the system remembers this.
  • After this selection is made, each following claim is created with the same Place of Service/Treatment. 
  • You can still change this before creating the claim, then the following claims will remain with your selection until another team member makes a new selection.

Contact support:
If you have taken these steps and are not seeing a change in behavior, please send screenshots of the issue and any other details that apply to the Denticon Support Team via Help > Get Help > Submit a Ticket or reply to your existing ticket via Help > Get Help > your name > My Activities > click ticket title. How can I reach Denticon's Customer Care Team for Support?

Additional resources:
We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we setup medical place of service codes?