Issue description:
A statement was sent to a responsible party, but it does not show up on the Ledger or Statement Report.
Signs:
No "Statement Sent" line in ledger, and the responsible party does not show on the report of accounts that had statements sent.
Steps to reproduce:
- Select Responsible Party in Denticon.
- Click on the ledger icon in the toolbar.
- View the ledger for the account, no statement sent line appears on the ledger.
- Go to Reports > Statement > View Stmt. Setup Detail > Print Statement Sent, account does not appear on the statement sent report.
Answer:
We are currently evaluating this issue and will update this article when additional information is available. In the meantime, please click the 'Follow' button on this article so that you will be notified when we update it.