When contacting Denticon’s Support team for assistance via a submitted Ticket, time spent as well as the scope of the inquiry is considered.
Training –
Training –
- If the question involves a "how to" or "how do I" topic that is normally covered by training, the question is considered a training question and is subject to billing according to the office’s contract. Users are highly encouraged to consult the Help Portal for free reference material and videos.
- Considers discussing multiple topics in order to guide the dental office regarding the specifics of the Denticon program.
- Training offers the dental office an opportunity to ask multiple questions.
- Session is pre-reserved blocks of time, generally two hours at a time.
- If the question is a topic regarding the working and functionality of the Denticon program, or that there is a bug in the operationality of the program, the call or Ticket is not charged.
- Considers answering one topic per one Ticket.
- Sessions are impromptu, based on the Ticket submitted by the dental office in the Help Portal.
- Topic questions should be easily resolved within 15 minutes.