We have several users in our office, all connecting to the internet through the same portal (router, modem). Sometimes, our Denticon screens get “locked up” or the transmission seems very slow. However, anyone can easily access other websites.

There could be many reasons for the problem. They include network bottlenecks involving switches, routers, and the office’s Internet Service Provider (ISP). It could also mean that the personal computer is slow.

The minimum requirements for running Denticon are:

Perhaps the problem lies in the office’s connectivity to the internet. Whenever many users try to access the same website at the same time through the same portal, there is potential for access issues. In this case, Denticon.com is the website all office users try to access.

Likewise, if the office computers stream audio or video from other websites, the same bandwidth is being accessed for Denticon and the outside audio/video sites.

A bandwidth test can help determine upload and download speeds between the office’s computers and various servers in the world. To test an office’s bandwidth:

Open up Internet Explorer, access http://speedtest.net. Select “Los Angeles, CA” as the desired server. The site will automatically run the upload and download speed for your office. Denticon will use more download than upload. From experience with client offices, Denticon runs optimally around 768K download.

If there is a delay to Denticon a trace to to Denticon can be run to determine where the latency (delay) is. To run a latency test, click the Windows Start button, Select “Run”. Type "cmd" (without the quote marks), and click OK. A black window will open. In the black window, type "tracert www.denticon.com" (without quote marks). A response will be returned to the black screen. If there is latency between the first hop or the second (over 100ms), the office should contact the ISP and to further determine a solution to the problem.