We recorded a procedure code in a patient’s transactions. When we generate the procedural recall report, the patient does not appear on the report. What is wrong with the patient’s transaction?

Denticon provides a great way to understand how many patients had a completed procedure code within a time period via:

• Click the word “Reports”
• Click the word “Recall Reports”
• Select the report “Procedural Recall Report”
• Indicate Office/Office Group
• Indicate the desired date(s) for the report
• If the office wishes to understand only specific codes:
  • Click the  button at the “Recall Procedure Codes” field
  • Uncheck Include ALL in the upper Right Corner 
    • Select the desired procedure code
    • Click the button >Apply>Print
• If the office wishes to understand all posted codes, do not indicate any code within the “Recall Procedure Codes” fields
• Click  to generate the report to the Adobe Acrobat Reader window for viewing and printing

The “Recall Procedure Codes” report – as well as Denticon’s other recall reports – exclude accounts which are sent to Collection. When a Responsible Party account is marked as Collection, any patient record within the Responsible Party account will be excluded from the report.