As per HIPAA rules for protection of Electronic Health Records, if a user's session has been inactive for a period of time, the software must, for security purposes, end that user's session.
Per the “Session Timeout” screen message, login sessions expire for two reasons:
a. For your security, your Denticon session expires a maximum of 120 minutes (two hours) after you have logged in.
b. If you do not accept the cookies set on login or your computer is not configured to accept cookies, your session will expire almost immediately. We use cookies (small pieces of site information) to assist us in user authentication and in saving configuration information. Cookies are required for Denticon.
If you see this message immediately after logging in, you should check the following:
a. Check to see that your computer system time is accurate. Cookies are time sensitive and may not work if your computer date is incorrect by a large amount.
b. Make sure that your browser is configured to accept cookies or that you agree to accept cookies during the login process.
c. Turn off any third party programs or control panels that automatically reject cookies.
d. If you are still seeing this message after checking the above, please close your browser and try again.
NOTE: For data security purposes, we cannot disable, lengthen, nor shorten the automatic logout function for any user nor for any PGID.