Our patient says the Online Patient Registration link on our website was accessed, and the patient’s medical history was updated. However, our office is not seeing that there is an updated medical history available. Where could the record be?

The top reasons why an online updated medical history is not appearing to the dental office staff:

• Patient entered the name in the online medical history update screen reversed from the Denticon record:
• Patient entered LastName=Sally and FirstName=Smith
• Denticon record indicates LastName=Smith and FirstName=Sally
• Patient entered the name in the online medical history update screen different than the Denticon record:
• Patient entered LastName=Jones and FirstName=Bill
• Denticon record indicates LastName=Jones and FirstName=William
• Patient entered the birthdate in the online medical history update screen different than the Denticon record:
• Patient entered birthdate 08-09-1950
• Denticon record indicates birthdate 09-08-1950
• Duplicate Active Patient exists in Denticon.  Other patient's medical history was updated
  • Patient may have been entered as an Ortho Patient and as a GP patient.  Only one of the patient's medical history will reflect the Import Option. Once you click the Import Option, you will be prompted that a duplicate patient exists and whether you want to update all accounts.