For XVCapture/Rebrands to be able to forward to web:
dicom.xvweb.net, TCP port 2762
HTTPS 443 *.dentiray.net
HTTPS 443 *.xvweb.net
Apteryx Support recommends that you DO NOT translate to IP address, and instead use the above Fully Qualified Domain Name (FQDN) as the IP ranges are subject to change.
Whitelist the IP addresses below only if you are unable to whitelist by FQDN.
- Current IP Ranges (beginning Jan 1, 2023):
- 52.154.222.133
- 20.84.204.224/29
- Additional IP Ranges (beginning June 15, 2025):
- 20.15.169.232/29
- 130.213.243.128/29
For registration and licensing of Apteryx products:
register.apteryx.com
For embedded XVWeb Help widget:
static.zdassets.com
Remote Support — Firewall & Whitelisting Requirements
To allow our team to connect to your computers for remote assistance using LogMeIn Rescue or ScreenConnect (ConnectWise Control), please ensure your network allows the following outbound connections:
LogMeIn Rescue
Allow these domains:
logmein123.comlogmeinrescue.comsecure.logmeinrescue.com
Allow this port:
- TCP 443 (HTTPS) outbound
ScreenConnect (ConnectWise Control)
Allow these domains:
https://help.cloud9ortho.com
Allow this port:
- TCP 443 (HTTPS) outbound
Article Version 1.5 2025.6.3