A responsible party that has been turned over to a collection agency has made a payment through the agency. In turn, the agency has provided my office with the payment. How do I indicate the payment has been made?

The collection agency will likely make the payment to the office, less any agency fees charged. 

Ensure payment type “PP004” (Pmt Collections Agency Check) is listed in the “Payment/Adjustment Types” in the “Setup” section.

Ensure adjustment type “AC012” (Adj off - Collection Fee) is listed in the “Payment/Adjustment Types” in the “Setup” section.

In the patient’s Ledger, enter a payment for the amount actually paid to the office by the patient through the collection agency.

Also enter an adjustment for the amount charged by the collection agency.

The account Ledger will be diminished by the gross amount paid by the patient by entering both transactions.