https://support.planetdds.com/hc/en-us 2026-04-03T17:43:44Z https://support.planetdds.com/hc/en-us/articles/115002064811-Is-there-a-way-to-electronically-file-with-secondary-tertiary-or-quaternary-insurance-plans-for-claims-through-the-software-or-must-they-be-submitted-only-by-fax-or-mail 2025-08-03T11:37:57Z https://support.planetdds.com/hc/en-us/articles/115002064831-Our-patient-says-the-Online-Patient-Registration-link-on-our-website-was-accessed-and-the-patient-s-medical-history-was-updated-However-our-office-is-not-seeing-that-there-is-an-updated-medical-history-available-Where-could-the-record-be 2025-08-03T14:31:48Z https://support.planetdds.com/hc/en-us/articles/115002064851-Our-office-wants-to-charge-particular-accounts-a-Late-Fee-but-we-do-not-want-to-use-the-Finance-Charge-option-in-Denticon-How-can-we-charge-a-Late-Fee-to-selected-overdue-accounts 2025-08-03T11:36:46Z https://support.planetdds.com/hc/en-us/articles/115002064871-We-entered-a-credit-card-transaction-in-Denticon-We-voided-the-transaction-in-TSYS-TransFirst-but-now-cannot-delete-the-transaction-in-Denticon-How-can-we-correct 2025-08-03T12:16:03Z https://support.planetdds.com/hc/en-us/articles/115002064891-A-ledger-is-not-correct-The-balance-due-and-or-the-patient-dashboard-amounts-do-not-match-the-ledger-s-Aging-Grid-How-can-we-correct 2025-08-03T11:36:34Z https://support.planetdds.com/hc/en-us/articles/115002064911-A-ledger-does-not-seem-correct-to-us-but-the-button-to-reallocate-the-account-is-unavailable-How-can-we-know-if-an-account-should-be-re-allocated-or-if-our-office-needs-to-enter-manual-adjustments 2025-08-03T11:36:33Z https://support.planetdds.com/hc/en-us/articles/115002064931-We-added-a-new-provider-for-our-office-but-we-can-t-make-an-appointment-for-the-new-provider-We-also-cannot-enter-transactions-for-the-new-provider-What-is-wrong 2025-08-03T12:16:43Z https://support.planetdds.com/hc/en-us/articles/115002065091-How-can-I-understand-the-My-Invoices-screen 2025-08-03T15:30:01Z https://support.planetdds.com/hc/en-us/articles/115002065111-We-ve-been-advised-to-have-a-Super-User-in-our-account-How-is-a-Super-User-defined 2025-08-03T12:16:10Z https://support.planetdds.com/hc/en-us/articles/115002065231-We-use-Denticon-s-recurring-auto-recurring-payments-features-via-TSYS-TransFirst-Our-patient-does-not-wish-to-use-a-credit-card-instead-wishes-to-use-an-ATM-card-or-online-check-payment-How-can-we-use-a-debit-card-for-recurring-payments 2025-08-03T12:16:05Z https://support.planetdds.com/hc/en-us/articles/115002065451-Periodically-when-I-m-working-in-the-program-Denticon-kicks-me-out-with-a-session-has-timed-out-message-Why-is-this-occurring 2025-08-03T15:30:32Z https://support.planetdds.com/hc/en-us/articles/115002065531-We-have-a-patient-who-has-a-flash-alert-and-we-see-it-when-we-access-the-patient-s-record-Can-we-see-it-when-we-access-the-patient-s-appointment 2025-08-03T14:31:42Z https://support.planetdds.com/hc/en-us/articles/115002065571-I-have-a-completed-pre-authorization-claim-and-the-patient-wants-to-have-the-treatment-performed-How-do-I-link-the-pre-authorization-claim-and-the-appointment 2025-08-03T11:38:06Z https://support.planetdds.com/hc/en-us/articles/115002065591-How-do-we-transfer-a-provider-s-future-scheduled-appointments-to-another-provider 2025-08-03T14:26:28Z https://support.planetdds.com/hc/en-us/articles/115002065611-Can-I-get-a-report-of-pre-authorization-claims 2025-08-03T11:43:50Z https://support.planetdds.com/hc/en-us/articles/115002065631-Why-does-Denticon-require-a-user-to-change-the-password 2025-08-03T12:16:17Z https://support.planetdds.com/hc/en-us/articles/115002065651-When-I-logged-into-Denticon-there-was-a-popup-that-said-my-password-would-soon-expire-What-do-I-need-to-do 2025-08-03T12:16:17Z https://support.planetdds.com/hc/en-us/articles/115002065671-Our-office-s-Schedule-Window-shows-the-daily-projected-production-at-the-top-of-the-screen-How-can-we-disable-this 2025-08-03T12:15:28Z https://support.planetdds.com/hc/en-us/articles/115002065731-We-have-the-credit-cards-processing-feature-activated-in-one-location-We-need-the-same-TSYS-TransFirst-credit-card-processing-account-active-in-an-additional-location-How-can-we-do-this 2025-08-03T12:16:04Z https://support.planetdds.com/hc/en-us/articles/115002065751-In-our-state-hygienists-are-allowed-to-treat-patients-and-appear-on-the-insurance-claim-form-How-can-a-hygienist-be-on-the-claim-as-a-treating-provider 2025-08-03T12:16:45Z https://support.planetdds.com/hc/en-us/articles/115002065791-When-I-began-using-Denticon-a-username-was-assigned-to-me-I-d-like-it-to-be-different-How-may-I-change-my-username 2025-08-03T12:16:11Z https://support.planetdds.com/hc/en-us/articles/115002065811-I-want-to-change-my-password-How-can-I-change-my-password-on-my-own 2025-08-03T12:16:18Z https://support.planetdds.com/hc/en-us/articles/115002065831-How-are-we-able-to-set-up-Explosion-Codes-for-our-office 2025-08-03T12:17:24Z https://support.planetdds.com/hc/en-us/articles/115002065851-Our-office-added-an-operatory-to-our-Office-setup-The-operatory-is-not-visible-for-all-users-How-can-we-ensure-all-users-see-the-operatory-column 2025-08-03T12:14:28Z https://support.planetdds.com/hc/en-us/articles/115002065871-Within-the-Treatment-Plan-charting-screen-in-the-patient-chart-how-are-we-able-to-enter-a-porcelain-veneer 2025-08-03T11:14:29Z https://support.planetdds.com/hc/en-us/articles/115002065891-Within-the-pre-existing-charting-screen-in-the-patient-chart-how-are-we-able-to-enter-a-porcelain-veneer 2025-08-03T11:14:27Z https://support.planetdds.com/hc/en-us/articles/115002065911-New-Patient-as-defined-for-reports 2025-08-03T11:31:10Z https://support.planetdds.com/hc/en-us/articles/115002065931-How-do-you-understand-the-Procedure-Code-Setup-screen 2025-08-03T12:17:18Z https://support.planetdds.com/hc/en-us/articles/115002065951-Our-patient-discovered-they-have-secondary-insurance-coverage-We-ve-already-sent-the-primary-claim-and-recorded-the-primary-insurance-payment-How-do-we-generate-a-claim-to-the-secondary-insurance-plan 2025-09-30T23:04:54Z https://support.planetdds.com/hc/en-us/articles/115002065971-When-we-generate-a-letter-for-a-patient-from-Print-Letters-question-prompts-appear-When-we-generate-the-letter-from-Reports-Letters-or-the-Envelope-icon-the-question-prompts-do-not-appear-What-is-the-difference 2025-08-03T11:43:14Z https://support.planetdds.com/hc/en-us/articles/115002065991-Our-office-uses-the-Patient-Portal-How-can-we-assist-a-patient-who-has-forgotten-or-misplaced-their-password 2025-08-03T11:37:42Z https://support.planetdds.com/hc/en-us/articles/115002066011-Our-state-collects-sales-tax-on-products-toothpaste-whitening-gel-etc-How-do-we-properly-calculate-sales-tax-on-products-where-an-adjustment-was-made-on-the-product 2025-08-03T12:17:55Z https://support.planetdds.com/hc/en-us/articles/115002066051-How-does-Denticon-consider-an-account-to-be-inactive 2025-08-03T12:15:48Z https://support.planetdds.com/hc/en-us/articles/115002066091-We-have-patients-attached-to-an-insurance-plan-and-noticed-the-plan-information-is-different-than-it-should-be-different-carrier-group-employer-What-is-the-best-way-to-make-changes-to-this-plan 2025-08-03T12:17:37Z https://support.planetdds.com/hc/en-us/articles/115002066111-Superbill 2025-08-03T11:31:21Z https://support.planetdds.com/hc/en-us/articles/115002066131-Coordination-of-Benefits-COB 2025-08-03T11:31:00Z https://support.planetdds.com/hc/en-us/articles/115002066151-I-setup-a-new-user-in-my-office-but-the-user-can-t-access-parts-of-the-Denticon-program-The-user-receives-an-access-denied-error-message-when-attempting-to-access-a-different-office-location-or-a-different-screen-What-s-wrong-with-the-user-setup 2025-08-03T12:16:15Z https://support.planetdds.com/hc/en-us/articles/115002066171-We-added-a-new-provider-and-assigned-to-an-operatory-We-also-ensured-to-include-the-new-provider-operatory-within-the-Scheduler-View-When-we-view-the-Scheduler-the-operatory-is-not-sorted-in-the-desired-column-order-How-do-we-correct 2025-08-03T12:14:27Z https://support.planetdds.com/hc/en-us/articles/115002066211-Why-does-Denticon-require-every-staff-member-to-have-a-unique-username-password-login 2025-08-03T12:16:09Z https://support.planetdds.com/hc/en-us/articles/115002066231-How-can-I-send-a-message-to-member-s-of-my-staff 2025-08-03T14:20:46Z https://support.planetdds.com/hc/en-us/articles/115002066251-I-selected-a-different-date-than-today-s-date-in-the-Scheduler-When-I-re-accessed-the-Scheduler-the-date-had-changed-to-today-s-date-Why-does-this-happen 2025-08-03T14:26:33Z https://support.planetdds.com/hc/en-us/articles/115002066271-We-want-our-patients-to-fill-in-their-patient-data-on-a-computer-in-our-office-example-reception-waiting-room-However-we-do-not-want-the-patients-to-access-Denticon-s-patient-records-or-the-Scheduler-How-do-we-set-this-up 2025-08-03T12:18:10Z https://support.planetdds.com/hc/en-us/articles/115002066311-We-want-to-track-how-many-hygienists-are-making-their-patient-s-next-recall-appointment-at-the-Date-of-Service-Is-there-a-report-which-shows-the-patient-appointments-which-were-created-on-a-particular-date 2025-08-03T11:42:28Z https://support.planetdds.com/hc/en-us/articles/115002066331-Denticon-seems-to-kick-me-out-very-soon-after-logging-in-with-a-Session-Timeout-message-How-can-I-keep-this-from-happening-so-quickly 2025-08-03T15:30:32Z https://support.planetdds.com/hc/en-us/articles/115002066351-How-do-Denticon-and-DentalXChange-recommend-to-handle-claims-which-need-attachments 2025-08-03T11:37:08Z https://support.planetdds.com/hc/en-us/articles/115002066371-When-we-print-a-claim-the-billing-dentist-name-and-address-is-not-printing-Why 2025-08-03T11:36:54Z https://support.planetdds.com/hc/en-us/articles/115002066391-We-recorded-several-items-in-our-patient-s-restorative-charting-but-now-don-t-see-some-of-the-things-What-could-be-wrong 2025-08-03T11:14:30Z https://support.planetdds.com/hc/en-us/articles/115002066411-How-does-Denticon-handle-our-PCI-Compliance 2025-08-03T12:15:09Z https://support.planetdds.com/hc/en-us/articles/115002066431-Our-office-would-like-to-have-another-card-swiper-to-process-credit-cards-How-are-we-able-to-obtain-one 2025-08-03T12:15:15Z https://support.planetdds.com/hc/en-us/articles/115002066471-Why-does-my-outstanding-claim-report-differ-from-the-outstanding-claims-shown-on-the-aging-detail-report 2025-08-03T11:42:11Z https://support.planetdds.com/hc/en-us/articles/115002066511-There-are-several-places-where-names-are-recorded-How-do-we-understand-the-relationship-between-the-various-places 2025-08-03T14:30:52Z https://support.planetdds.com/hc/en-us/articles/115002066551-What-is-the-difference-between-Instant-Eligibility-on-the-patient-s-Overview-screen-and-Denticon-s-DPS-Insurance-Eligibility-Verification-within-the-appointment 2025-08-03T12:17:32Z https://support.planetdds.com/hc/en-us/articles/115002066571-TSYS-TransFirst-indicates-that-our-account-is-approved-and-active-but-we-don-t-see-the-ability-to-swipe-credit-cards-yet-How-can-we-fix-this 2025-08-03T12:16:02Z https://support.planetdds.com/hc/en-us/articles/115002066591-When-we-input-a-restorative-procedure-code-in-our-patient-s-record-we-don-t-see-the-material-listed-examples-Cerec-Empress-Captek-BruxZir-How-should-we-enter-the-desired-procedure-code 2025-08-03T12:17:19Z https://support.planetdds.com/hc/en-us/articles/115002066611-How-do-I-delete-a-periodontal-chart 2025-08-03T11:14:38Z https://support.planetdds.com/hc/en-us/articles/115002066631-We-want-to-send-a-digital-file-that-includes-a-screenshot-How-do-I-create-one 2025-08-03T15:30:12Z https://support.planetdds.com/hc/en-us/articles/115002066651-How-do-I-send-a-claim-electronically 2025-08-03T11:37:55Z https://support.planetdds.com/hc/en-us/articles/115002066691-How-are-we-able-to-retain-the-patient-insurance-information-from-an-online-registration-especially-when-we-get-to-the-insurance-screen-and-can-t-find-the-insurance-plan 2025-08-03T14:31:47Z https://support.planetdds.com/hc/en-us/articles/115002066711-How-can-our-office-staff-access-Denticon-s-Help-Portal-in-order-to-use-the-searchable-KnowledgeBase-and-the-Help-Ticket-System 2025-08-03T15:30:11Z https://support.planetdds.com/hc/en-us/articles/115002066731-Our-office-would-like-to-have-the-contracted-fee-and-the-office-UCR-printed-on-our-statements-How-can-this-be-done 2025-08-03T11:42:52Z https://support.planetdds.com/hc/en-us/articles/115002066771-We-want-to-increase-or-decrease-our-office-fees-How-do-we-update-the-fees 2025-08-03T12:16:51Z https://support.planetdds.com/hc/en-us/articles/115002066791-When-we-add-a-provider-there-are-several-provider-types-available-for-selection-How-are-each-used-in-Denticon 2025-08-03T12:16:42Z https://support.planetdds.com/hc/en-us/articles/115002066811-Our-office-received-a-credit-card-payment-from-an-insurance-company-and-it-covers-several-patient-claims-How-do-we-apply-credit-card-payments-in-the-batch-insurance-payment-screen 2025-08-03T11:37:53Z https://support.planetdds.com/hc/en-us/articles/115002066871-The-Time-Clock-time-in-Denticon-does-not-match-the-time-on-our-office-computers-How-can-we-change-the-Denticon-clock 2025-08-03T14:20:40Z https://support.planetdds.com/hc/en-us/articles/115002066891-Some-of-our-Responsible-Party-accounts-did-not-get-a-statement-How-can-we-know-if-the-Responsible-Party-Send-Statement-is-not-indicated 2025-08-03T11:42:50Z https://support.planetdds.com/hc/en-us/articles/115002066911-Our-office-loves-to-use-the-Help-Portal-for-information-and-Ticket-inquiries-Sometimes-we-can-t-submit-a-ticket-Why-is-that-so 2025-08-03T15:30:11Z https://support.planetdds.com/hc/en-us/articles/115002066951-I-have-problems-with-my-office-hardware-Who-can-help-me 2025-08-03T15:30:36Z https://support.planetdds.com/hc/en-us/articles/115002066991-Our-patient-s-Responsible-Party-cannot-login-to-the-Patient-Portal-What-is-wrong-with-our-account 2025-08-03T11:37:43Z https://support.planetdds.com/hc/en-us/articles/115002067011-We-want-to-know-our-patients-who-have-not-been-seen-for-treatment-for-a-defined-time-period-How-can-we-generate-a-report 2025-08-03T11:43:42Z https://support.planetdds.com/hc/en-us/articles/115002067031-My-patient-has-an-insurance-plan-attached-to-the-record-The-insurance-plan-needs-changing-to-reflect-the-patient-s-current-plan-Can-I-simply-change-the-information-in-the-existing-insurance-plan-to-what-I-need-for-my-current-patient 2025-08-03T12:17:32Z https://support.planetdds.com/hc/en-us/articles/115002067051-A-Ledger-indicates-two-exactly-duplicated-TSYS-or-Open-Edge-credit-card-payments-but-should-be-only-one-payment-We-can-t-delete-the-duplicate-payment-Why-did-this-happen-and-how-can-we-correct 2025-08-03T12:15:13Z https://support.planetdds.com/hc/en-us/articles/115002067091-We-want-to-compare-the-procedure-code-fees-between-our-various-contracted-insurance-carriers-How-are-we-able-to-do-so 2025-08-03T12:16:52Z https://support.planetdds.com/hc/en-us/articles/115002067111-How-may-we-print-our-PPO-fee-schedule 2025-08-03T11:43:43Z https://support.planetdds.com/hc/en-us/articles/115002067131-When-I-clicked-a-word-or-icon-command-I-got-a-white-screen-with-a-HTTP-403-error-message-What-causes-this-and-how-do-I-correct-the-problem 2025-08-03T15:30:21Z https://support.planetdds.com/hc/en-us/articles/115002067151-Our-office-needs-a-report-which-shows-our-patients-name-address-phone-and-email-address-What-is-the-best-report 2025-08-03T11:43:41Z https://support.planetdds.com/hc/en-us/articles/115002067171-Sometimes-our-users-are-unable-to-login-to-Denticon-What-is-wrong-with-the-user-setup 2025-08-03T12:16:12Z https://support.planetdds.com/hc/en-us/articles/115002067191-Our-users-need-to-see-captured-signature-on-various-documents-How-are-we-able-to-accomplish-that 2025-08-03T12:18:15Z https://support.planetdds.com/hc/en-us/articles/115002067211-How-may-I-send-a-Tickler-message-to-only-myself 2025-08-03T14:20:47Z https://support.planetdds.com/hc/en-us/articles/115002067231-Our-schedule-has-provider-watermarks-to-guide-us-to-the-provider-s-ideal-scheduled-day-How-may-we-change-the-watermarks 2025-08-03T12:16:45Z https://support.planetdds.com/hc/en-us/articles/115002067251-How-do-we-setup-TSYS-TransFirst-integration-in-Denticon-to-accept-credit-cards 2025-08-03T12:16:02Z https://support.planetdds.com/hc/en-us/articles/115002067271-A-credit-card-payment-was-posted-twice-in-Denticon-but-only-one-payment-is-indicated-in-TSYS-or-Open-Edge-One-payment-was-deleted-in-Denticon-which-voided-it-in-TSYS-or-Open-Edge-There-is-still-the-second-payment-in-Denticon-which-cannot-be-deleted 2025-08-03T12:15:11Z https://support.planetdds.com/hc/en-us/articles/115002067291-EOB-Explanation-of-Benefits 2025-08-03T11:31:03Z https://support.planetdds.com/hc/en-us/articles/115002067331-We-have-been-manually-using-the-adjustment-codes-Balance-Moved-To-Contract-ACMVD-and-the-Periodic-Contract-Billing-ACBIL-However-they-are-no-longer-showing-up-as-an-option-for-selection-Why-can-I-not-locate-the-code 2025-08-03T11:36:35Z https://support.planetdds.com/hc/en-us/articles/115002067351-I-want-to-limit-my-staff-to-selected-functions-in-the-security-group-How-do-I-know-which-security-right-to-choose 2025-08-03T12:16:29Z https://support.planetdds.com/hc/en-us/articles/115002067411-Our-office-needs-assistance-to-collect-overdue-accounts-How-do-we-get-a-Transworld-Systems-account 2025-08-03T15:23:07Z https://support.planetdds.com/hc/en-us/articles/115002067451-An-insurance-carrier-requires-a-specific-provider-identification-number-on-the-insurance-claims-How-do-I-enter-the-provider-s-carrier-identification-number 2025-08-03T12:16:42Z https://support.planetdds.com/hc/en-us/articles/115002067471-An-insurance-carrier-requires-our-office-to-indicate-ICD-codes-on-the-dental-claim-form-What-does-our-office-need-to-do 2025-08-03T11:37:10Z https://support.planetdds.com/hc/en-us/articles/115002067491-Our-dentist-wants-to-use-DoseSpot-for-e-prescriptions-What-is-the-full-process-for-integrating-the-function-in-Denticon 2025-10-16T20:28:53Z https://support.planetdds.com/hc/en-us/articles/115002067511-How-does-Denticon-consider-an-appointment-as-missed 2025-08-03T14:26:18Z https://support.planetdds.com/hc/en-us/articles/115002067531-We-want-to-know-the-amount-of-production-we-recorded-during-a-period-of-time-How-do-I-run-a-report-of-all-production-totals-during-a-specified-date-range 2025-08-03T11:42:02Z https://support.planetdds.com/hc/en-us/articles/115002067551-How-are-we-able-to-generate-a-report-which-shows-production-for-all-codes-that-we-completed-within-a-time-frame 2025-08-03T11:42:11Z https://support.planetdds.com/hc/en-us/articles/115002067571-We-recorded-a-procedure-code-in-a-patient-s-transactions-When-we-generate-the-procedural-recall-report-the-patient-does-not-appear-on-the-report-What-is-wrong-with-the-patient-s-transaction 2025-08-03T11:43:27Z https://support.planetdds.com/hc/en-us/articles/115002067591-We-have-a-patient-payment-contract-setup-with-recurring-charges-to-a-credit-card-We-tried-to-post-the-periodic-payment-amount-to-the-Ledger-and-are-unable-to-do-so-What-is-wrong-with-contract 2025-08-03T14:20:27Z https://support.planetdds.com/hc/en-us/articles/115002067631-We-have-a-recurring-payment-contract-entered-for-a-patient-The-recurring-credit-card-transaction-is-not-honored-due-to-an-expired-card-How-can-we-correct-without-deleting-the-entire-contract-and-starting-over 2025-08-03T12:15:16Z https://support.planetdds.com/hc/en-us/articles/115002067671-How-does-the-Denticon-and-DentalXChange-integration-work 2025-08-03T15:22:51Z https://support.planetdds.com/hc/en-us/articles/115002067711-How-are-office-groups-defined-and-used 2025-08-03T12:15:48Z https://support.planetdds.com/hc/en-us/articles/115002067731-We-have-a-Treatment-Plan-for-a-patient-and-we-want-to-offer-an-alternative-Plan-using-some-of-the-first-Treatment-Plan-s-procedures-How-are-we-able-to-copy-some-of-the-original-Treatment-Plan-procedures-to-another-Treatment-Plan 2025-08-03T11:37:05Z https://support.planetdds.com/hc/en-us/articles/115002067791-When-opening-the-schedule-is-there-a-way-to-keep-the-production-view-colors-on-at-all-times 2025-08-03T12:16:19Z https://support.planetdds.com/hc/en-us/articles/115002067811-Sometimes-our-patients-refer-other-people-to-our-practice-How-do-we-enter-a-patient-referral-source-in-a-patient-record 2025-08-03T12:17:08Z https://support.planetdds.com/hc/en-us/articles/115002067851-Collection 2025-08-03T11:31:00Z https://support.planetdds.com/hc/en-us/articles/115002067871-Is-there-a-way-to-show-two-different-colors-on-an-appointment 2025-08-03T12:15:28Z https://support.planetdds.com/hc/en-us/articles/115002067891-Is-there-a-form-that-should-be-submitted-to-DPS-when-we-request-our-fee-schedules-to-be-entered-for-our-office 2025-08-03T12:15:08Z https://support.planetdds.com/hc/en-us/articles/115002067951-How-are-we-able-to-input-a-list-of-items-to-our-Pick-List 2025-08-03T12:17:38Z https://support.planetdds.com/hc/en-us/articles/115002067971-How-are-we-able-to-use-our-Pick-List-in-progress-notes 2025-08-03T11:14:43Z https://support.planetdds.com/hc/en-us/articles/115002067991-How-are-we-able-to-use-our-Pick-List-in-patient-letters 2025-08-03T11:43:09Z https://support.planetdds.com/hc/en-us/articles/115002068011-I-ve-downloaded-the-current-version-of-Adobe-Acrobat-Reader-but-I-still-can-t-see-the-reports-What-do-I-do 2025-08-03T11:43:33Z https://support.planetdds.com/hc/en-us/articles/115002068031-User 2025-08-03T11:31:24Z https://support.planetdds.com/hc/en-us/articles/115002068051-Provider 2025-08-03T11:31:17Z https://support.planetdds.com/hc/en-us/articles/115002068091-Sometimes-our-employees-fail-to-clock-in-or-clock-out-properly-When-we-try-to-edit-the-hours-we-get-an-error-message-regarding-Invalid-Times-How-can-we-correct-the-hours 2025-08-03T14:20:40Z https://support.planetdds.com/hc/en-us/articles/115002068111-We-have-several-users-in-our-office-all-connecting-to-the-internet-through-the-same-portal-router-modem-Sometimes-our-Denticon-screens-get-locked-up-or-the-transmission-seems-very-slow-However-anyone-can-easily-access-other-websites 2025-08-03T15:30:28Z https://support.planetdds.com/hc/en-us/articles/115002068131-When-someone-puts-in-a-Help-Ticket-and-a-notification-is-sent-to-the-employees-even-terminated-employees-get-notification-Why-is-that-so 2025-08-03T15:30:13Z https://support.planetdds.com/hc/en-us/articles/115002068151-Which-reports-and-activities-does-Denticon-recommend-to-generate-at-the-end-of-each-month-and-at-the-end-of-each-year 2025-08-03T11:42:05Z https://support.planetdds.com/hc/en-us/articles/115002068171-How-may-we-print-our-fee-schedules 2025-08-03T11:43:43Z https://support.planetdds.com/hc/en-us/articles/115002068331-Our-office-has-an-in-house-discount-plan-for-our-patients-How-do-we-set-this-up 2025-08-03T12:17:30Z https://support.planetdds.com/hc/en-us/articles/115002068411-I-can-t-get-the-report-to-appear-on-my-screen-the-wheels-keep-turning-Any-suggestions 2025-08-03T11:43:32Z https://support.planetdds.com/hc/en-us/articles/115002068451-When-we-try-to-click-the-Denticon-Login-button-the-button-is-non-responsive-Why-can-t-we-get-the-red-dot-login-button-to-work 2025-08-03T15:30:21Z https://support.planetdds.com/hc/en-us/articles/115002068591-I-ve-received-notification-from-the-patient-that-a-treatment-plan-has-been-accepted-or-rejected-by-the-patient-How-do-I-change-the-status-of-a-procedure-in-a-treatment-plan 2025-08-03T11:37:04Z https://support.planetdds.com/hc/en-us/articles/115002068651-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-ICD-10-diagnostic-codes 2025-08-03T12:17:02Z https://support.planetdds.com/hc/en-us/articles/115002068671-Our-office-desires-to-do-e-claims-for-medical-billing-What-are-the-steps-involved 2025-08-03T15:23:00Z https://support.planetdds.com/hc/en-us/articles/115002068711-Our-office-wants-to-use-a-company-other-than-TSYS-or-Open-Edge-for-credit-card-processing-How-do-we-ensure-TSYS-or-Open-Edge-no-longer-processes-our-credit-card-payments 2025-08-03T12:15:14Z https://support.planetdds.com/hc/en-us/articles/115002068731-How-do-I-change-the-plan-phase-and-or-order-number-of-a-procedure-in-a-treatment-plan 2025-08-03T11:37:04Z https://support.planetdds.com/hc/en-us/articles/115002068751-I-want-to-review-previous-Release-Notes-How-am-I-able-to-do-so 2025-08-03T15:29:55Z https://support.planetdds.com/hc/en-us/articles/115002068771-I-entered-a-payment-using-the-wrong-payment-type-How-am-I-able-to-correct-the-error 2025-08-03T11:36:31Z https://support.planetdds.com/hc/en-us/articles/115002068791-Do-the-settings-on-the-Setup-Account-Info-screen-affect-all-users-or-only-a-single-user 2025-08-03T12:15:27Z https://support.planetdds.com/hc/en-us/articles/115002068911-Our-office-uses-the-effective-schedule-feature-Why-are-we-not-seeing-the-provider-s-schedule 2025-08-03T12:16:44Z https://support.planetdds.com/hc/en-us/articles/115002068931-We-want-to-indicate-events-and-notes-on-the-scheduler-How-are-we-able-to-do-so 2025-09-17T21:59:53Z https://support.planetdds.com/hc/en-us/articles/115002068951-How-are-we-able-to-generate-a-report-of-our-explosion-codes 2025-08-03T11:43:43Z https://support.planetdds.com/hc/en-us/articles/115002068971-When-we-set-up-an-insurance-plan-we-notice-an-option-for-Notice-of-authorization-NOA-Only-How-is-this-used 2025-08-03T12:17:29Z https://support.planetdds.com/hc/en-us/articles/115002068991-Our-office-wants-Denticon-to-begin-generating-our-monthly-statements-What-details-need-to-be-provided 2025-08-03T11:42:49Z https://support.planetdds.com/hc/en-us/articles/115002069011-How-are-we-able-to-define-the-referral-types-in-our-office-setup 2025-08-03T12:14:57Z https://support.planetdds.com/hc/en-us/articles/115002069031-We-accessed-our-patient-s-Notes-screen-to-view-a-previous-uploaded-document-The-screen-indicates-file-not-found-How-are-we-able-to-retrieve-the-file 2025-08-03T14:31:38Z https://support.planetdds.com/hc/en-us/articles/115002069071-How-are-we-able-to-understand-the-information-on-the-Production-by-Provider-report 2025-08-03T11:42:13Z https://support.planetdds.com/hc/en-us/articles/115002069091-Our-office-wants-to-generate-a-report-to-understand-from-where-our-patients-are-referred-Which-report-should-we-consider 2025-08-03T11:42:33Z https://support.planetdds.com/hc/en-us/articles/115002069111-Which-carriers-accept-electronic-claims 2025-08-03T11:37:55Z https://support.planetdds.com/hc/en-us/articles/115002069131-Our-office-wants-to-generate-a-report-to-understand-the-financial-impact-to-our-office-related-to-our-referral-sources-Which-report-should-we-consider 2025-08-03T11:42:33Z https://support.planetdds.com/hc/en-us/articles/115002069151-Our-office-wants-to-generate-a-report-to-understand-how-well-our-referral-sources-are-promoting-our-practice-to-our-patients-Which-report-should-we-consider 2025-08-03T11:42:33Z https://support.planetdds.com/hc/en-us/articles/115002069171-Our-office-wants-to-generate-a-report-to-view-all-our-referral-sources-Which-report-should-we-consider 2025-08-03T11:42:34Z https://support.planetdds.com/hc/en-us/articles/115002069191-Occasionally-we-get-an-error-message-The-main-windows-of-the-application-is-unavailable-so-the-patient-overview-information-cannot-be-shown-What-is-wrong 2026-03-24T19:50:38Z https://support.planetdds.com/hc/en-us/articles/115002069251-Our-patient-accessed-the-Online-Patient-Registration-link-and-updated-the-medical-history-How-does-our-office-update-the-patient-s-record-to-show-the-newly-updated-medical-history 2025-08-03T12:18:09Z https://support.planetdds.com/hc/en-us/articles/115002069271-Our-office-is-interested-in-learning-more-about-Meaningful-Use-related-to-EHR-Is-there-a-consultant-who-is-able-to-assist-us 2025-08-03T14:31:27Z https://support.planetdds.com/hc/en-us/articles/115002069291-Are-there-reports-for-the-EHR-program 2025-08-03T14:31:26Z https://support.planetdds.com/hc/en-us/articles/115002069311-When-we-print-an-insurance-claim-Box-25-has-numbers-instead-of-quadrants-Why 2025-08-03T11:37:37Z https://support.planetdds.com/hc/en-us/articles/115002069331-When-we-review-our-Income-Allocation-Summary-report-a-check-we-posted-during-the-report-s-time-period-is-not-appearing-within-the-financial-information-Why-is-this-happening 2025-08-03T11:42:12Z https://support.planetdds.com/hc/en-us/articles/115002069351-How-are-we-able-to-implement-checkmark-boxes-in-our-notes-macros 2025-08-03T11:14:44Z https://support.planetdds.com/hc/en-us/articles/115002069371-Our-office-wants-to-change-the-operatory-name-on-the-scheduler-view-How-can-this-be-done 2025-08-03T12:15:44Z https://support.planetdds.com/hc/en-us/articles/115002069391-UCR-Usual-Customary-and-Reasonable-Fees 2025-08-03T11:31:23Z https://support.planetdds.com/hc/en-us/articles/115002069411-How-do-I-access-the-charting-module 2025-08-03T11:14:25Z https://support.planetdds.com/hc/en-us/articles/115002069431-How-are-we-able-to-understand-the-security-rights-in-a-security-group 2025-08-03T12:16:28Z https://support.planetdds.com/hc/en-us/articles/115002069451-How-is-CAL-calculated-in-Denticon 2025-08-03T11:14:36Z https://support.planetdds.com/hc/en-us/articles/115002069491-Billing-Provider 2025-08-03T11:30:58Z https://support.planetdds.com/hc/en-us/articles/115002069511-Treating-Provider 2025-08-03T11:31:22Z https://support.planetdds.com/hc/en-us/articles/115002069531-We-deleted-something-in-Denticon-Is-there-a-way-to-restore-the-deleted-item 2025-08-03T15:30:30Z https://support.planetdds.com/hc/en-us/articles/115002069591-My-patient-has-an-insurance-plan-attached-to-the-record-The-patient-s-insurance-plan-has-changed-to-a-different-plan-What-s-the-best-way-to-change-the-plan-information 2025-08-03T14:31:24Z https://support.planetdds.com/hc/en-us/articles/115002069631-When-setting-up-age-limitations-in-insurance-plans-which-age-should-be-input-in-the-frequency-limitation-screen 2025-08-03T12:17:29Z https://support.planetdds.com/hc/en-us/articles/115002069671-How-may-a-patient-be-removed-from-the-recall-reports 2025-08-03T11:42:36Z https://support.planetdds.com/hc/en-us/articles/115002069691-Are-Fujitsu-ScanSnap-scanners-compatible-with-Denticon 2025-08-03T15:30:42Z https://support.planetdds.com/hc/en-us/articles/115002069711-Our-office-added-a-procedure-code-to-our-office-setup-However-the-code-is-not-appearing-in-our-fee-schedule-How-are-we-able-to-correct 2025-08-03T12:16:50Z https://support.planetdds.com/hc/en-us/articles/115002069731-Allocated-Payment 2025-08-03T11:30:57Z https://support.planetdds.com/hc/en-us/articles/115002069791-What-should-our-office-consider-at-the-end-of-each-year 2025-08-03T11:42:05Z https://support.planetdds.com/hc/en-us/articles/115002069811-Our-office-uses-medical-e-claims-and-have-a-question-about-our-account-How-are-we-able-to-get-help 2025-08-03T15:23:01Z https://support.planetdds.com/hc/en-us/articles/115002069831-How-do-I-graphically-chart-a-patient-s-treatment-plan 2025-08-03T11:14:29Z https://support.planetdds.com/hc/en-us/articles/115002069891-How-are-we-able-to-understand-the-various-fields-in-the-Data-Download 2025-08-03T14:20:44Z https://support.planetdds.com/hc/en-us/articles/115002069971-I-ve-recorded-several-periodontal-charts-for-my-patient-How-can-I-compare-several-charts 2025-08-03T11:14:38Z https://support.planetdds.com/hc/en-us/articles/115002069991-Collection-Office 2025-08-03T11:31:00Z https://support.planetdds.com/hc/en-us/articles/115002070011-Unallocated-Unallocated-Procedure 2025-08-03T11:31:23Z https://support.planetdds.com/hc/en-us/articles/115002070031-Patient-Adjustment 2025-08-03T11:31:13Z https://support.planetdds.com/hc/en-us/articles/115002070051-How-are-we-able-to-locate-our-account-information 2025-08-03T12:15:26Z https://support.planetdds.com/hc/en-us/articles/115002070071-How-are-we-able-to-know-if-our-office-is-setup-to-electronically-submit-medical-claims 2025-08-03T14:20:01Z https://support.planetdds.com/hc/en-us/articles/115002070091-Why-Am-I-Seeing-The-Selected-Appointment-Slot-Is-Already-Booked-for-a-New-Provider 2026-03-24T16:47:31Z https://support.planetdds.com/hc/en-us/articles/115002070111-An-existing-patient-called-our-office-wanting-to-know-when-the-patient-s-next-appointment-is-How-do-we-easily-find-the-appointment-information 2025-08-03T14:26:11Z https://support.planetdds.com/hc/en-us/articles/115002070151-When-I-look-at-my-fee-schedules-there-is-not-a-procedure-code-for-me-to-input-a-fee-yet-the-procedure-code-exists-Why-is-that 2025-08-03T12:16:50Z https://support.planetdds.com/hc/en-us/articles/115002070171-How-are-we-able-to-change-a-procedure-code-s-fee-in-the-fee-schedule 2025-08-03T12:16:50Z https://support.planetdds.com/hc/en-us/articles/115002070191-Why-does-Denticon-always-want-me-to-input-a-ticket 2025-08-03T15:30:13Z https://support.planetdds.com/hc/en-us/articles/115002070211-We-want-our-patient-to-review-the-demographic-information-we-have-entered-in-Denticon-How-are-we-able-to-generate-a-document-for-the-patient-to-review 2025-08-03T11:43:23Z https://support.planetdds.com/hc/en-us/articles/115002070231-Our-office-uses-Dentiray-for-Apteryx-and-occasionally-get-a-message-that-the-file-is-modified-and-changes-could-be-lost-What-does-this-mean 2025-08-03T11:26:52Z https://support.planetdds.com/hc/en-us/articles/115002070271-Our-office-is-interested-in-medical-billing-What-are-the-costs-involved 2025-08-03T15:23:01Z https://support.planetdds.com/hc/en-us/articles/115002070291-Are-there-keyboard-shortcuts-to-enter-periodontal-values 2025-08-03T11:14:34Z https://support.planetdds.com/hc/en-us/articles/115002070331-What-must-we-setup-in-order-to-print-the-scheduler 2025-08-03T14:26:39Z https://support.planetdds.com/hc/en-us/articles/115002070351-We-want-to-change-our-recall-procedure-list-in-the-patient-record-How-do-we-do-so 2025-08-03T12:17:14Z https://support.planetdds.com/hc/en-us/articles/115002070411-We-think-some-transactions-have-been-removed-from-or-altered-within-a-record-How-can-we-easily-review 2025-08-03T11:42:13Z https://support.planetdds.com/hc/en-us/articles/115002070431-We-want-to-review-which-transactions-have-been-removed-from-or-altered-within-our-office-How-can-we-easily-review 2025-08-03T11:42:14Z https://support.planetdds.com/hc/en-us/articles/115002070451-How-do-I-chart-my-patient-s-periodontal-condition 2025-08-03T11:14:34Z https://support.planetdds.com/hc/en-us/articles/115002070471-I-ve-recorded-the-periodontal-values-for-my-patient-How-can-I-print-the-chart 2025-08-03T11:14:37Z https://support.planetdds.com/hc/en-us/articles/115002070511-How-can-I-generate-a-list-of-all-Responsible-Parties-who-owe-money-to-the-practice 2025-08-03T11:42:10Z https://support.planetdds.com/hc/en-us/articles/115002070551-How-can-I-balance-out-my-payments-and-verify-accuracy-of-services-entered 2025-08-03T11:41:59Z https://support.planetdds.com/hc/en-us/articles/115002070571-How-do-I-print-my-schedule-for-the-day-for-my-doctors-and-hygienists 2025-08-03T11:42:30Z https://support.planetdds.com/hc/en-us/articles/115002070591-How-can-I-generate-a-list-of-all-insurance-claims-not-paid 2025-08-03T11:42:16Z https://support.planetdds.com/hc/en-us/articles/115002070611-How-do-I-print-a-list-of-patients-who-cancelled-or-missed-appointments 2025-08-03T11:42:29Z https://support.planetdds.com/hc/en-us/articles/115002070631-How-can-I-generate-a-list-of-new-patients 2025-08-03T11:43:42Z https://support.planetdds.com/hc/en-us/articles/115002070651-My-office-pays-providers-based-on-collection-How-can-I-determine-the-proper-numbers-to-know-what-each-provider-has-accrued 2025-08-03T11:42:12Z https://support.planetdds.com/hc/en-us/articles/115002070671-How-do-I-print-my-routing-slips 2025-08-03T11:43:03Z https://support.planetdds.com/hc/en-us/articles/115002070691-I-ve-saved-my-claims-to-the-batch-claims-area-How-do-I-electronically-submit-the-claims-to-the-carrier 2025-08-03T14:20:01Z https://support.planetdds.com/hc/en-us/articles/115002070711-How-do-I-attach-a-fee-schedule-to-an-insurance-plan 2025-08-03T12:16:25Z https://support.planetdds.com/hc/en-us/articles/115002070731-How-can-I-tell-which-of-my-patients-are-on-a-specific-fee-schedule 2025-08-03T12:16:55Z https://support.planetdds.com/hc/en-us/articles/115002070751-I-have-a-fee-schedule-saved-on-my-computer-in-a-Microsoft-Excel-file-but-I-have-difficultly-importing-the-information-to-a-Denticon-fee-schedule-What-needs-to-be-in-my-Excel-file 2025-08-03T12:16:58Z https://support.planetdds.com/hc/en-us/articles/115002070771-Our-office-participates-with-various-Managed-Care-plans-and-they-have-several-fee-schedules-The-difference-between-the-fees-appears-to-be-the-co-pay-amount-How-can-I-differentiate-between-the-various-fee-schedules 2025-08-03T12:16:33Z https://support.planetdds.com/hc/en-us/articles/115002070791-The-Patient-Overview-screen-lets-me-select-an-Office-fee-schedule-I-ve-got-a-patient-that-needs-to-use-a-fee-schedule-from-an-insurance-carrier-How-does-that-work 2025-08-03T12:16:24Z https://support.planetdds.com/hc/en-us/articles/115002070811-Our-office-needs-to-setup-a-fee-schedule-that-indicates-alternate-minimum-benefits-AMB-fee-schedule-How-do-I-indicate-a-code-to-potentially-charge-two-different-fees-one-being-the-regular-fee-the-other-being-the-AMB 2025-08-03T12:15:32Z https://support.planetdds.com/hc/en-us/articles/115002070831-What-s-the-difference-between-the-fee-schedules-office-Smart-Fee-Patient-Co-Pay-PPO-Managed-Care 2025-08-03T12:14:51Z https://support.planetdds.com/hc/en-us/articles/115002070851-The-insurance-carrier-wants-a-narrative-for-the-submitted-treatment-How-do-I-add-a-note-to-the-claim-regarding-the-service-rendered 2025-08-03T11:37:09Z https://support.planetdds.com/hc/en-us/articles/115002070871-I-m-trying-to-delete-a-claim-but-the-delete-button-is-not-active-it-s-grayed-out-Why-can-t-I-delete-the-claim 2025-08-03T11:37:35Z https://support.planetdds.com/hc/en-us/articles/115002070931-On-my-scheduler-screen-sometimes-I-see-one-color-on-my-appointments-Another-time-I-see-a-different-color-What-determines-the-colors 2025-08-03T14:26:36Z https://support.planetdds.com/hc/en-us/articles/115002070951--How-do-I-print-a-single-claim-rather-than-E-Claim 2025-08-03T11:38:03Z https://support.planetdds.com/hc/en-us/articles/115002070971-How-do-I-submit-secondary-insurance-claims-for-my-patients 2025-08-03T11:38:03Z https://support.planetdds.com/hc/en-us/articles/115002070991-How-do-I-know-what-procedures-and-transactions-are-attached-to-an-insurance-claim 2025-08-03T11:36:54Z https://support.planetdds.com/hc/en-us/articles/115002071011-Are-there-ways-that-I-can-track-my-office-s-lab-cases 2025-08-03T12:15:29Z https://support.planetdds.com/hc/en-us/articles/115002071031-I-made-an-insurance-claim-for-my-patient-but-when-I-post-the-insurance-reimbursement-I-notice-the-claim-payment-doesn-t-include-all-the-treatment-we-performed-What-happened 2025-08-03T11:37:37Z https://support.planetdds.com/hc/en-us/articles/115002071051-Insurance-paid-less-than-what-we-expected-or-estimated-How-do-we-bill-the-patient-the-difference 2025-08-03T11:36:57Z https://support.planetdds.com/hc/en-us/articles/115002071071-Our-office-has-signed-up-with-TSYS-TransFirst-for-credit-card-processing-How-do-we-take-patient-credit-card-payments 2025-08-03T12:16:03Z https://support.planetdds.com/hc/en-us/articles/115002071091-Our-office-converted-to-Denticon-from-another-practice-management-program-How-do-we-indicate-a-patient-s-previous-balance-from-the-other-program 2025-08-03T11:36:31Z https://support.planetdds.com/hc/en-us/articles/115002071131-I-received-partial-payment-for-services-on-an-insurance-claim-leaving-some-of-the-treatment-remaining-to-be-paid-by-the-carrier-What-do-I-do 2025-08-03T11:36:59Z https://support.planetdds.com/hc/en-us/articles/115002071151-How-do-I-post-a-single-payment-from-a-patient 2025-08-03T11:36:43Z https://support.planetdds.com/hc/en-us/articles/115002071171-Our-practice-has-more-than-one-location-One-of-the-locations-acts-as-a-corporate-office-wherein-most-of-the-insurance-and-patient-payments-are-received-I-need-to-make-a-payment-to-a-patient-whose-home-office-is-different-than-the-corporate-office 2025-08-03T11:38:07Z https://support.planetdds.com/hc/en-us/articles/115002071191-A-patient-wants-to-know-how-much-she-has-paid-in-dental-services-for-the-year-What-can-I-give-the-patient 2025-08-03T11:43:52Z https://support.planetdds.com/hc/en-us/articles/115002071311-When-I-look-at-the-account-ledger-there-is-showing-in-the-provider-field-instead-of-a-provider-ID-What-do-the-stars-asterisks-mean 2025-08-03T11:36:39Z https://support.planetdds.com/hc/en-us/articles/115002071331-How-do-I-attach-a-fee-schedule-to-a-managed-care-plan 2025-08-03T12:17:53Z https://support.planetdds.com/hc/en-us/articles/115002071351-How-do-Managed-Care-and-Capitation-plans-differ-from-other-dental-insurance-plans 2025-08-03T12:17:49Z https://support.planetdds.com/hc/en-us/articles/115002071371-The-practice-is-now-accepting-capitation-patients-How-do-I-setup-an-insurance-fee-schedule-for-D-HMO-s 2025-08-03T12:17:53Z https://support.planetdds.com/hc/en-us/articles/115002071391-Can-I-print-our-capitation-fee-schedules 2025-08-03T11:43:49Z https://support.planetdds.com/hc/en-us/articles/115002071411-Our-office-has-a-new-provider-dentist-or-hygienist-How-do-I-add-the-new-provider 2025-08-03T12:16:42Z https://support.planetdds.com/hc/en-us/articles/115002071431-Our-office-has-a-new-staff-member-How-do-I-create-a-login-and-password-for-the-new-user 2025-08-03T12:16:09Z https://support.planetdds.com/hc/en-us/articles/115002071451-A-staff-member-is-assigned-to-the-wrong-Group-Membership-How-do-I-change-a-user-to-another-group 2025-08-03T12:16:16Z https://support.planetdds.com/hc/en-us/articles/115002071471-Our-organization-has-a-corporate-name-to-where-all-our-correspondence-payments-mailings-etc-need-to-go-Our-offices-have-location-names-How-can-I-indicate-our-location-name-on-correspondence-while-showing-the-corporate-address 2025-08-03T12:15:57Z https://support.planetdds.com/hc/en-us/articles/115002071491-How-do-I-delete-a-referral-demographic 2025-08-03T12:17:10Z https://support.planetdds.com/hc/en-us/articles/115002071511-How-do-I-delete-a-referral 2025-08-03T12:17:10Z https://support.planetdds.com/hc/en-us/articles/115002071531-Our-office-wants-to-make-changes-to-the-types-of-payments-and-adjustments-accepted-How-do-we-make-the-changes 2025-08-03T12:17:51Z https://support.planetdds.com/hc/en-us/articles/115002071571-A-staff-member-has-left-our-office-How-do-I-ensure-the-staff-member-cannot-login-to-our-office 2025-08-03T12:16:10Z https://support.planetdds.com/hc/en-us/articles/115002071591-I-notice-there-are-calendar-icons-on-the-Scheduler-window-that-are-marked-with-a-1-and-a-7-what-do-they-mean 2025-08-03T14:26:38Z https://support.planetdds.com/hc/en-us/articles/115002071611-What-is-the-NPI 2025-08-03T12:18:03Z https://support.planetdds.com/hc/en-us/articles/115002071631-Our-practice-has-multiple-office-locations-Can-I-indicate-on-patient-records-which-office-the-patient-has-activity-treatment-payments-appointments 2025-08-03T12:15:57Z https://support.planetdds.com/hc/en-us/articles/115002071671-I-forgot-my-password-Who-can-tell-me-what-it-is 2025-08-03T12:16:18Z https://support.planetdds.com/hc/en-us/articles/115002071691-Our-providers-like-to-have-their-days-scheduled-with-particular-appointment-types-in-particular-portions-of-the-day-How-can-I-indicate-their-days-to-reflect-their-desires 2025-08-03T12:16:44Z https://support.planetdds.com/hc/en-us/articles/115002071711--How-are-patient-payments-recommended-to-be-entered-so-that-providers-and-accounts-get-paid-properly 2025-08-03T11:36:31Z https://support.planetdds.com/hc/en-us/articles/115002071731-What-are-referral-demographics 2025-08-03T12:17:09Z https://support.planetdds.com/hc/en-us/articles/115002071751-A-provider-will-no-longer-attend-to-our-office-We-ve-indicated-the-provider-as-inactive-in-our-database-however-we-can-t-remove-one-of-the-office-locations-from-the-provider-s-entry-How-do-we-remove-the-office-attachment 2025-08-03T12:16:48Z https://support.planetdds.com/hc/en-us/articles/115002071771-How-can-I-setup-holiday-closings-for-our-office 2025-08-03T12:16:56Z https://support.planetdds.com/hc/en-us/articles/115002071791-Our-office-will-be-closed-for-a-special-reason-vacation-holiday-seminar-How-do-I-create-exceptions-to-our-normal-schedule 2025-08-03T12:16:56Z https://support.planetdds.com/hc/en-us/articles/115002071811-How-do-I-set-up-the-Group-Membership 2025-08-03T12:16:29Z https://support.planetdds.com/hc/en-us/articles/115002071831-Not-all-our-staff-members-need-access-to-all-the-features-of-Denticon-How-do-I-ensure-they-get-access-to-only-what-they-are-entitled 2025-08-03T12:16:29Z https://support.planetdds.com/hc/en-us/articles/115002071851-How-can-I-setup-the-Statement-messages 2025-08-03T12:16:59Z https://support.planetdds.com/hc/en-us/articles/115002071871-How-do-you-delete-an-appointment-from-the-Patient-Overview-screen 2025-08-03T14:26:13Z https://support.planetdds.com/hc/en-us/articles/115002071891-How-do-I-add-a-family-member 2025-08-03T14:30:51Z https://support.planetdds.com/hc/en-us/articles/115002071911-How-do-I-enter-a-new-patient 2025-08-03T14:30:50Z https://support.planetdds.com/hc/en-us/articles/115002071931-I-have-a-multiple-location-office-and-entered-the-patient-in-the-wrong-office-How-do-I-change-the-patient-to-the-correct-office 2025-08-03T14:30:57Z https://support.planetdds.com/hc/en-us/articles/115002071951-When-I-enter-a-patient-in-the-system-is-there-a-way-to-check-if-the-patient-is-already-entered 2025-08-03T14:30:46Z https://support.planetdds.com/hc/en-us/articles/115002071971-How-do-I-close-or-deactivate-a-Flash-Alert-window-for-a-specific-patient 2025-08-03T14:31:41Z https://support.planetdds.com/hc/en-us/articles/115002071991-I-ve-entered-two-patients-separately-however-they-should-share-the-same-responsible-party-How-can-I-combine-the-two-accounts 2025-08-03T14:31:02Z https://support.planetdds.com/hc/en-us/articles/115002072011-I-need-to-delete-an-appointment-that-shows-on-the-Patient-Overview-but-doesn-t-show-on-the-Scheduler-How-do-I-find-it-and-delete 2025-08-03T14:26:13Z https://support.planetdds.com/hc/en-us/articles/115002072031--How-do-I-make-a-patient-inactive 2025-08-03T14:30:59Z https://support.planetdds.com/hc/en-us/articles/115002072051-I-ve-entered-a-patient-in-the-system-twice-How-do-I-remove-a-duplicate-patient-or-merge-that-patient-into-another-patient 2025-08-03T14:31:04Z https://support.planetdds.com/hc/en-us/articles/115002072071-I-need-to-reschedule-an-appointment-that-shows-on-the-Patient-Overview-but-doesn-t-show-on-the-Scheduler-How-do-I-find-it-and-reschedule 2025-08-03T14:26:16Z https://support.planetdds.com/hc/en-us/articles/115002072091-How-do-I-find-a-patient 2025-08-03T14:30:46Z https://support.planetdds.com/hc/en-us/articles/115002072151-How-can-I-quickly-return-to-a-patient-s-overview-screen-from-any-screen-associated-with-that-patient-s-account-ledger-treatment-plan 2025-08-03T14:30:45Z https://support.planetdds.com/hc/en-us/articles/115002072171-I-entered-a-patient-on-a-responsible-party-account-My-patient-is-no-longer-on-that-account-and-should-be-moved-to-an-account-in-which-the-patient-is-responsible-for-self-How-do-I-move-the-patient-to-a-new-self-responsible-account 2025-08-03T14:31:00Z https://support.planetdds.com/hc/en-us/articles/115002072191-I-need-to-reschedule-an-appointment-that-a-patient-cancelled-or-missed-How-do-I-find-it-and-reschedule 2025-08-03T14:26:16Z https://support.planetdds.com/hc/en-us/articles/115002072211-My-patient-wants-to-alter-the-payment-amount-on-the-contract-I-know-this-will-alter-the-payment-schedule-too-How-can-I-make-changes-to-the-contract-so-the-periodic-billing-reflects-the-newly-agreed-terms 2025-08-03T14:20:13Z https://support.planetdds.com/hc/en-us/articles/115002072231-I-have-a-patient-who-has-a-large-Ledger-balance-The-patient-has-requested-a-payment-plan-through-our-office-How-can-I-design-a-payment-contract-for-the-patient 2026-02-23T15:57:54Z https://support.planetdds.com/hc/en-us/articles/115002072251-My-patient-has-a-payment-contract-established-The-patient-wishes-to-make-one-final-payment-on-it-therefore-finishing-the-contract-early-How-do-we-stop-the-periodic-payments-from-showing-up-on-the-ledger 2025-08-03T14:20:13Z https://support.planetdds.com/hc/en-us/articles/115002072271-I-ve-got-a-patient-payment-contract-set-up-How-do-I-make-sure-the-patient-s-Ledger-shows-me-what-is-owed 2025-08-03T14:20:29Z https://support.planetdds.com/hc/en-us/articles/115002072291-Our-office-has-had-a-re-design-the-payment-contracts-for-a-patient-Is-there-a-record-of-all-contracts-we-written 2025-08-03T11:43:16Z https://support.planetdds.com/hc/en-us/articles/115002072311-How-do-I-add-change-or-delete-a-prescription-setup 2025-08-03T12:15:04Z https://support.planetdds.com/hc/en-us/articles/115002072331-How-can-I-find-an-open-appointment-slot-for-a-patient-s-appointment-that-fits-a-provider-s-schedule-category 2025-08-03T14:26:08Z https://support.planetdds.com/hc/en-us/articles/115002072351-Is-there-a-way-to-have-a-general-message-on-all-statements-so-that-each-time-I-print-statements-I-will-not-have-to-type-the-same-message-over-and-over-again 2025-11-18T23:51:35Z https://support.planetdds.com/hc/en-us/articles/115002072371-How-do-I-send-monthly-statements-to-all-my-patients 2025-08-03T11:42:48Z https://support.planetdds.com/hc/en-us/articles/115002072391-After-we-send-statements-there-s-not-a-line-that-states-Statement-Sent-X-XX-in-the-ledgers-How-do-we-get-the-line-in-the-ledgers 2025-08-03T11:42:59Z https://support.planetdds.com/hc/en-us/articles/115002072411-I-notice-there-is-an-Update-Statement-Dates-button-when-I-run-my-monthly-statements-I-also-notice-a-Close-Out-button-in-the-Setup-area-What-do-they-do-and-when-should-I-use-them 2025-08-03T11:42:58Z https://support.planetdds.com/hc/en-us/articles/115002072431-Does-Denticon-have-a-time-clock-function 2025-08-03T14:20:37Z https://support.planetdds.com/hc/en-us/articles/115002072451-Our-office-requested-a-download-of-our-data-We-see-on-the-Utilities-Denticon-Download-link-that-the-data-is-ready-for-our-pickup-What-is-our-password-to-extract-the-data 2025-08-03T14:20:45Z https://support.planetdds.com/hc/en-us/articles/115002072471-Member 2025-08-03T11:31:08Z https://support.planetdds.com/hc/en-us/articles/115002072491-What-are-the-X-and-indicators-on-a-patient-s-appointment 2025-10-27T15:29:13Z https://support.planetdds.com/hc/en-us/articles/115002072511-Patient-Record 2025-08-03T11:31:14Z https://support.planetdds.com/hc/en-us/articles/115002072531-Phase 2025-08-03T11:31:15Z https://support.planetdds.com/hc/en-us/articles/115002072551-We-found-an-error-in-a-patient-s-ledger-that-we-need-to-correct-The-wrong-provider-was-entered-for-the-services-and-we-have-already-Closed-Out-Is-there-any-way-we-can-still-change-the-provider-attached-to-those-services 2025-08-03T11:36:32Z https://support.planetdds.com/hc/en-us/articles/115002072571-We-accidentally-installed-the-SigPlus-add-on-software-We-do-not-currently-use-the-signature-pads-in-our-office-so-we-would-like-to-remove-this-add-on-How-do-we-do-this 2025-08-03T12:18:16Z https://support.planetdds.com/hc/en-us/articles/115002072591-What-is-the-difference-between-a-Statement-Update-and-a-Close-Out 2025-08-03T11:42:58Z https://support.planetdds.com/hc/en-us/articles/115002072611-We-notice-varying-rates-of-speed-during-the-day-on-the-Denticon-system-sometimes-it-s-slow-while-other-times-we-have-a-quick-screen-response-It-occurs-at-different-times-of-the-day-and-on-different-Windows-operating-systems-Which-combination-of-Windows 2025-08-03T15:30:20Z https://support.planetdds.com/hc/en-us/articles/115002072631-How-do-we-setup-the-Patient-Portal-so-our-Responsible-Parties-may-access-their-account-information-online 2025-08-03T12:15:46Z https://support.planetdds.com/hc/en-us/articles/115002072651-We-have-offices-in-two-different-states-How-do-we-enter-multi-state-license-numbers-for-the-same-doctor 2025-08-03T12:16:45Z https://support.planetdds.com/hc/en-us/articles/115002072711-In-the-Insurance-Plan-Setup-screen-there-s-a-Smart-Fee-Option-What-does-the-Smart-Fees-option-do 2025-08-03T12:18:06Z https://support.planetdds.com/hc/en-us/articles/115002072731-I-can-t-transmit-an-eclaim-I-m-not-sure-what-is-missing-when-it-says-record-missing-when-I-try-to-send-the-claim-from-the-batch-electronic-claims-screen 2025-08-03T14:20:00Z https://support.planetdds.com/hc/en-us/articles/115002072751-I-need-to-change-the-payer-ID-for-an-insurance-carrier-and-am-unable-to-do-so-in-the-plan-setup-How-can-I-correct-the-payer-ID 2025-08-03T12:17:22Z https://support.planetdds.com/hc/en-us/articles/115002072771-Provider-Allocation-Provider 2025-08-03T11:31:17Z https://support.planetdds.com/hc/en-us/articles/115002072791-Provider-Transaction-Provider 2025-08-03T11:31:18Z https://support.planetdds.com/hc/en-us/articles/115002072811-Provider-Preferred-Provider 2025-08-03T11:31:18Z https://support.planetdds.com/hc/en-us/articles/115002072831-Patient-paid-with-a-credit-card-today-and-the-payment-shows-in-the-ledger-How-do-I-reverse-a-credit-card-payment-that-was-entered-today 2025-08-03T12:15:12Z https://support.planetdds.com/hc/en-us/articles/115002072851-Is-there-a-symbol-that-shows-in-the-appointment-to-indicate-a-lab-case-is-being-marked 2025-08-03T12:14:59Z https://support.planetdds.com/hc/en-us/articles/115002072871-Limited-Patient-Access-Level 2025-08-03T11:31:07Z https://support.planetdds.com/hc/en-us/articles/115002072891-Patient-Access-Level-Limited 2025-08-03T11:31:12Z https://support.planetdds.com/hc/en-us/articles/115002072911-Patient-Access-Level-Restricted 2025-08-03T11:31:13Z https://support.planetdds.com/hc/en-us/articles/115002072931-Restricted-Patient-Access-Level 2025-08-03T11:31:19Z https://support.planetdds.com/hc/en-us/articles/115002072951-How-do-I-know-what-a-payer-ID-is-for-an-insurance-carrier 2025-08-03T12:17:22Z https://support.planetdds.com/hc/en-us/articles/115002072971-My-patient-s-fees-not-calculating-correctly-All-the-financial-amounts-are-getting-put-on-the-patient-side-and-nothing-is-getting-put-on-the-insurance-side-Why-is-this-happening 2025-08-03T11:36:34Z https://support.planetdds.com/hc/en-us/articles/115002072991-At-the-conclusion-of-today-s-appointment-my-patient-has-made-another-appointment-for-a-future-date-How-can-I-print-something-that-shows-the-next-appointment-date-and-time 2025-08-03T14:26:27Z https://support.planetdds.com/hc/en-us/articles/115002073011-Can-I-print-a-patient-s-next-appointment-onto-an-appointment-card 2025-08-03T14:26:28Z https://support.planetdds.com/hc/en-us/articles/115002073031-At-the-conclusion-of-today-s-appointment-my-patient-has-made-another-appointment-for-a-future-date-How-can-I-print-a-walkout-report-that-shows-the-next-appointment-date-and-time 2025-08-03T14:26:27Z https://support.planetdds.com/hc/en-us/articles/115002073051-How-do-I-add-an-insurance-carrier 2025-08-03T12:17:12Z https://support.planetdds.com/hc/en-us/articles/115002073091-How-do-I-add-an-insurance-plan 2025-08-03T12:17:27Z https://support.planetdds.com/hc/en-us/articles/115002073111-We-added-a-new-office-but-I-don-t-see-it-in-the-Offices-pull-down-menu-How-can-I-access-the-new-location 2025-08-03T12:15:47Z https://support.planetdds.com/hc/en-us/articles/115002073131-We-saw-a-patient-and-they-stated-they-had-no-insurance-coverage-Now-they-report-they-do-have-insurance-and-that-I-should-submit-a-claim-We-ve-already-sent-statements-and-closed-out-How-do-we-submit-a-claim 2025-08-03T11:37:38Z https://support.planetdds.com/hc/en-us/articles/115002073151-How-do-we-post-a-monthly-auto-debit-for-an-ACH-check 2025-08-03T11:36:44Z https://support.planetdds.com/hc/en-us/articles/115002073171-I-ve-entered-an-insurance-plan-that-has-a-PPO-carrier-This-carrier-has-a-fee-schedule-How-do-I-enter-the-PPO-fee-schedule-and-how-do-I-attach-it-to-the-carrier 2025-08-03T12:16:24Z https://support.planetdds.com/hc/en-us/articles/115002073191-How-does-the-program-calculate-the-insurance-estimation-and-patient-estimation-portions 2025-08-03T12:16:23Z https://support.planetdds.com/hc/en-us/articles/115002073211-What-type-activities-will-the-Audit-Trail-track 2025-08-03T11:42:14Z https://support.planetdds.com/hc/en-us/articles/115002073231-The-only-user-group-I-see-for-my-newly-added-office-is-Administrators-Where-are-the-other-groups-that-are-in-my-other-offices 2025-08-03T12:16:20Z https://support.planetdds.com/hc/en-us/articles/115002073251-We-notice-that-we-have-duplicate-insurance-plans-with-the-same-plan-information-including-the-coverage-and-benefits-How-do-we-clean-up-the-duplicate-plans-from-showing-up-for-selection 2025-08-03T14:21:00Z https://support.planetdds.com/hc/en-us/articles/115002073291-We-have-patients-who-have-dental-insurance-We-sometimes-notice-a-yellow-triangle-icon-next-to-the-word-Primary-and-Secondary-When-we-mouseover-the-icon-the-hovertip-reveals-that-the-eligibility-was-not-verified-Why-is-this-so 2025-08-03T14:31:21Z https://support.planetdds.com/hc/en-us/articles/115002073311-I-setup-a-new-user-in-my-office-but-the-user-can-t-access-Denticon-The-user-receives-an-not-allowed-to-log-in-at-this-time-error-message-when-attempting-to-login-What-s-wrong-with-the-user-setup 2025-08-03T12:16:14Z https://support.planetdds.com/hc/en-us/articles/115002073331-Our-office-uses-a-graphic-logo-in-all-our-correspondence-statements-and-letters-How-can-we-get-a-logo-to-show-in-our-letters-and-statements 2025-08-03T11:42:52Z https://support.planetdds.com/hc/en-us/articles/115002073451-Our-office-treats-patients-in-treatment-facility-The-facility-requires-us-to-provide-a-copy-of-our-progress-notes-How-can-we-print-Progress-Notes-for-all-the-patients-we-saw-in-the-facility 2025-08-03T11:14:46Z https://support.planetdds.com/hc/en-us/articles/115002073491-I-ve-tried-to-generate-a-pre-authorization-claim-but-I-can-t-seem-to-get-one-to-generate-What-could-cause-this 2025-08-03T11:37:50Z https://support.planetdds.com/hc/en-us/articles/115002073511-When-we-attach-a-Secondary-insurance-plan-to-a-patient-one-of-the-fields-in-the-Subscriber-Information-section-is-Sec-Sub-Rel-to-Prim-Sub-and-has-a-selection-list-What-is-the-Sec-Sub-Rel-to-Prim-Sub-field 2025-08-03T14:31:17Z https://support.planetdds.com/hc/en-us/articles/115002073531-Our-office-uses-the-prescription-feature-to-record-the-patient-s-prescriptions-What-kind-of-prescription-paper-is-recommended-for-use 2025-08-03T12:15:03Z https://support.planetdds.com/hc/en-us/articles/115002073571-Our-office-has-several-dentist-providers-We-need-to-make-sure-the-correct-dentist-is-listed-as-the-Billing-Provider-on-the-insurance-claims-How-do-we-define-the-Insurance-Billing-Provider-for-our-office 2025-08-03T11:38:02Z https://support.planetdds.com/hc/en-us/articles/115002073591-Our-office-wants-to-indicate-our-overdue-accounts-Currently-there-s-not-a-Responsible-Party-Type-that-is-appropriate-for-selection-How-do-we-setup-a-new-type 2025-08-03T12:17:47Z https://support.planetdds.com/hc/en-us/articles/115002073611-My-patient-has-a-new-insurance-plan-they-switched-carriers-The-system-says-I-can-t-delete-the-old-plan-because-there-are-outstanding-claims-How-do-I-attach-a-new-plan-to-my-patient 2025-08-03T14:31:24Z https://support.planetdds.com/hc/en-us/articles/115002073631-How-do-I-attach-a-secondary-insurance-plan 2025-08-03T14:31:17Z https://support.planetdds.com/hc/en-us/articles/115002073651-We-have-two-family-members-with-the-same-insurance-plan-but-are-self-subscribers-to-the-plan-How-can-I-assign-the-plan-to-each-family-member-with-different-subscriber-information 2025-08-03T14:31:16Z https://support.planetdds.com/hc/en-us/articles/115002073671-Our-office-wants-to-provide-some-of-our-patients-who-have-a-treatment-plan-a-discount-How-can-we-offer-discounts-on-treatment-plans 2025-08-03T11:37:28Z https://support.planetdds.com/hc/en-us/articles/115002073691-How-do-I-change-an-insurance-carrier-s-information-address-phone 2025-08-03T12:17:12Z https://support.planetdds.com/hc/en-us/articles/115002073731-In-the-Medical-History-section-we-sometimes-need-to-write-in-information-and-alerts-that-are-not-listed-How-can-we-allow-for-space-for-this-on-the-questionnaire 2025-08-03T12:17:41Z https://support.planetdds.com/hc/en-us/articles/115002073771-I-setup-a-new-user-in-my-office-but-the-user-can-t-access-Denticon-The-user-receives-an-access-denied-error-message-when-attempting-to-login-What-s-wrong-with-the-user-setup 2025-08-03T12:16:13Z https://support.planetdds.com/hc/en-us/articles/115002073791-We-are-trying-to-print-the-daily-schedule-but-the-page-is-blank-How-can-we-print-the-daily-schedule 2025-08-03T14:26:39Z https://support.planetdds.com/hc/en-us/articles/115002073811-We-have-patients-who-have-dental-insurance-We-notice-a-magnifying-glass-icon-next-to-the-word-Primary-and-Secondary-How-can-we-check-the-insurance-eligibility-of-an-individual-patient 2025-08-03T14:31:20Z https://support.planetdds.com/hc/en-us/articles/115002073831-Our-office-utilizes-family-accounts-so-multiple-family-members-are-assigned-to-one-Responsible-Party-Each-member-of-the-family-has-the-same-insurance-plan-but-each-is-supposed-to-be-a-self-subscriber-How-do-we-assign-the-plan-in-this-scenario 2025-08-03T14:31:16Z https://support.planetdds.com/hc/en-us/articles/115002073851-There-is-an-insurance-plan-that-is-very-similar-to-another-that-is-already-saved-Can-I-copy-the-existing-information-to-a-new-plan 2025-08-03T12:17:31Z https://support.planetdds.com/hc/en-us/articles/115002073871--How-may-we-print-blank-registration-forms-for-the-patient-to-fill-out 2025-08-03T11:43:52Z https://support.planetdds.com/hc/en-us/articles/115002073891-Unallocated-Payment 2025-08-03T11:31:24Z https://support.planetdds.com/hc/en-us/articles/115002073911-When-I-enter-an-insurance-plan-I-notice-there-are-various-categories-for-plan-percentages-Also-the-percentages-always-show-the-dental-insurance-standard-of-100-80-50-Where-is-this-information-obtained 2025-08-03T12:17:57Z https://support.planetdds.com/hc/en-us/articles/115002073931-How-do-I-delete-an-insurance-carrier 2025-08-03T12:17:13Z https://support.planetdds.com/hc/en-us/articles/115002073951-We-want-to-know-the-amount-of-money-we-took-in-during-a-period-of-time-How-can-I-run-a-report-of-all-monies-collected-during-a-specified-date-range 2025-08-03T11:41:59Z https://support.planetdds.com/hc/en-us/articles/115002074011-The-font-color-on-our-appointments-is-white-and-it-s-difficult-to-read-We-want-to-change-the-font-color-to-black-How-can-we-change-the-font-color 2025-08-03T14:26:34Z https://support.planetdds.com/hc/en-us/articles/115002074051-How-do-we-edit-our-office-hours 2025-08-03T12:15:46Z https://support.planetdds.com/hc/en-us/articles/115002074071-The-benefits-for-a-plan-have-changed-for-all-employees-Can-I-make-changes-to-the-insurance-plan-changes-in-benefit-anniversary-date-in-benefit-coverage-in-benefit-maximum-and-deductible-amounts 2025-08-03T12:17:36Z https://support.planetdds.com/hc/en-us/articles/115002074091-Our-patient-wants-to-consider-our-treatment-plan-proposal-How-do-I-print-a-treatment-plan-for-a-single-patient 2025-08-03T11:42:19Z https://support.planetdds.com/hc/en-us/articles/115002074111-Our-office-will-occasionally-hire-a-temporary-provider-dentist-hygienist-How-should-our-office-handle-entering-transactions-and-creating-claims-for-a-temporary-provider 2025-08-03T12:16:47Z https://support.planetdds.com/hc/en-us/articles/115002074131-We-ve-got-a-day-that-needs-to-be-filled-and-want-to-contact-the-people-are-indicated-as-Short-Notice-How-do-we-access-our-office-s-short-notice-list-and-reschedule-our-patients-for-a-different-date-and-time 2025-08-03T14:26:23Z https://support.planetdds.com/hc/en-us/articles/115002074151-Our-patient-has-changed-insurance-plans-We-ve-attached-the-new-insurance-plan-to-the-patient-s-record-Is-there-a-way-to-know-all-the-insurance-plans-that-have-been-attached-to-an-account 2025-08-03T14:31:24Z https://support.planetdds.com/hc/en-us/articles/115002074171-What-are-the-default-colors-in-the-charting-module 2025-08-03T11:14:26Z https://support.planetdds.com/hc/en-us/articles/115002074191-what-are-the-default-materials-in-the-charting-module 2025-08-03T11:14:27Z https://support.planetdds.com/hc/en-us/articles/115002074211-We-have-an-insurance-claim-that-the-carrier-will-not-pay-How-do-we-mark-an-insurance-claim-as-denied-payment 2025-08-03T11:36:58Z https://support.planetdds.com/hc/en-us/articles/115002074231-We-setup-a-provider-with-a-lunch-break-from-12noon-to-1pm-Now-the-provider-wishes-to-change-the-lunch-break-from-1p-to-2p-How-do-we-change-the-hours-for-our-provider-s-lunch-break 2025-08-03T12:16:46Z https://support.planetdds.com/hc/en-us/articles/115002074271-We-made-changes-in-the-Setup-Medical-Setup-section-Medical-Alerts-Dental-Questionnaire-Medical-Questionnaire-Some-patient-records-are-not-showing-the-changes-when-we-access-the-patient-s-medical-history-some-patient-records-are-showing-the-changes 2025-08-03T12:17:41Z https://support.planetdds.com/hc/en-us/articles/115002074311-How-do-we-add-a-new-disclosure-statement 2025-08-03T11:43:08Z https://support.planetdds.com/hc/en-us/articles/115002074331-There-are-two-types-of-credit-card-payments-What-are-the-differences-between-the-PMT-AUTO-and-the-PMT-PAT-credit-card-payment-types 2025-08-03T12:15:15Z https://support.planetdds.com/hc/en-us/articles/115002074351-Our-office-wishes-to-be-eco-efficient-That-is-we-would-like-to-place-our-letters-and-statements-in-window-envelopes-instead-of-using-an-envelope-and-labels-Is-there-a-vendor-you-recommend-for-statement-and-letter-papers-and-window-envelopes 2025-08-03T11:43:25Z https://support.planetdds.com/hc/en-us/articles/115002074371-How-do-I-edit-a-procedure-code 2025-08-03T12:17:18Z https://support.planetdds.com/hc/en-us/articles/115002074411-We-see-in-the-Procedure-Code-Setup-screen-that-a-code-is-entered-However-the-procedure-is-not-showing-in-our-selection-list-when-we-add-procedures-to-the-patient-record-Treatment-Plan-Transaction-Entry-Why-is-this-happening 2025-08-03T12:17:19Z https://support.planetdds.com/hc/en-us/articles/115002074431-Macro 2025-08-03T11:31:07Z https://support.planetdds.com/hc/en-us/articles/115002074491-Our-patient-no-longer-has-insurance-benefits-How-do-I-remove-an-insurance-plan-from-a-patient-that-is-no-longer-covered-under-an-insurance-plan 2025-08-03T14:31:25Z https://support.planetdds.com/hc/en-us/articles/115002074511-Hovertip 2025-08-03T11:31:04Z https://support.planetdds.com/hc/en-us/articles/115002074531-My-scheduler-view-does-not-show-the-patient-name-on-the-appointment-My-co-worker-s-scheduler-view-does-show-the-patient-name-on-the-appointment-It-seems-that-the-appointments-on-my-computer-screen-are-all-for-the-provider-as-the-patient-not-for-the-pat 2025-08-03T14:26:32Z https://support.planetdds.com/hc/en-us/articles/115002074551-Our-office-uses-a-company-other-than-Denticon-Pay-or-Open-Edge-for-credit-card-processing-How-do-we-record-patient-credit-card-payments 2025-08-03T12:15:14Z https://support.planetdds.com/hc/en-us/articles/115002074691-We-charge-sales-tax-on-some-procedures-Is-there-a-report-to-understand-the-amount-we-have-collected 2025-08-03T12:17:55Z https://support.planetdds.com/hc/en-us/articles/115002074711-When-we-print-our-scheduler-screen-the-printed-page-is-blank-How-can-we-print-the-daily-schedule 2025-08-03T14:26:40Z https://support.planetdds.com/hc/en-us/articles/115002074751-Subscriber 2025-08-03T11:31:20Z https://support.planetdds.com/hc/en-us/articles/115002074771-What-is-the-relationship-between-the-patient-the-responsible-party-and-the-insurance-subscriber 2025-08-03T14:30:51Z https://support.planetdds.com/hc/en-us/articles/115002074791-ASP-Application-Service-Provider 2025-08-03T11:30:58Z https://support.planetdds.com/hc/en-us/articles/115002074811-I-need-to-pre-authorize-a-procedure-for-a-supernumerary-tooth-I-cannot-input-a-supernumerary-tooth-number-How-can-I-generate-a-pre-authorization-for-a-supernumerary-tooth 2025-08-03T11:37:51Z https://support.planetdds.com/hc/en-us/articles/115002074851-How-do-I-make-a-patients-secondary-insurance-their-primary 2025-08-03T14:31:23Z https://support.planetdds.com/hc/en-us/articles/115002074871-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-charge-the-patient-and-make-a-claim 2025-08-03T11:37:58Z https://support.planetdds.com/hc/en-us/articles/115002074891-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-cross-reference-the-dental-and-the-medical-codes 2025-08-03T12:17:01Z https://support.planetdds.com/hc/en-us/articles/115002074911-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-ICD-diagnostic-codes 2025-08-03T12:17:02Z https://support.planetdds.com/hc/en-us/articles/115002074931-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-cross-reference-the-medical-codes-to-the-medical-diagnosis-codes 2025-08-03T12:17:01Z https://support.planetdds.com/hc/en-us/articles/115002074951-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-type-of-service-codes 2025-08-03T12:17:04Z https://support.planetdds.com/hc/en-us/articles/115002074971-When-trying-to-add-a-new-user-we-receive-a-message-There-are-errors-on-the-form-This-userid-is-already-being-used-No-one-in-our-office-is-assigned-this-username-so-it-is-not-being-used-in-our-office-Why-are-we-receiving-this-message 2025-08-03T12:16:10Z https://support.planetdds.com/hc/en-us/articles/115002075151-Mouseover 2025-08-03T11:31:09Z https://support.planetdds.com/hc/en-us/articles/115002075191-Home-Office 2025-08-03T11:31:04Z https://support.planetdds.com/hc/en-us/articles/115002075231-My-computer-seems-to-be-running-slow-Is-there-a-recommended-minimum-speed-for-our-office-s-internet-connection 2025-08-03T12:14:49Z https://support.planetdds.com/hc/en-us/articles/115002075251-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Reports-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:31Z https://support.planetdds.com/hc/en-us/articles/115002075271-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Setup-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:31Z https://support.planetdds.com/hc/en-us/articles/115002075291-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Transactions-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:31Z https://support.planetdds.com/hc/en-us/articles/115002075311-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Utilities-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:32Z https://support.planetdds.com/hc/en-us/articles/115002075391-Yearly-Maximum 2025-08-03T11:31:25Z https://support.planetdds.com/hc/en-us/articles/115002075411-Our-office-uses-the-graphic-patient-chart-Our-patient-has-a-treatment-plan-on-file-The-patient-also-has-an-appointment-How-do-I-complete-the-appointment-and-post-the-treatment-charges-from-the-Treatment-Plan-tab-on-the-restorative-chart 2025-08-03T11:36:46Z https://support.planetdds.com/hc/en-us/articles/115002075451-What-does-our-office-need-to-do-to-activate-and-use-the-Patient-Portal 2025-08-03T11:37:40Z https://support.planetdds.com/hc/en-us/articles/115002075471-Is-there-something-I-can-distribute-to-my-patients-so-they-can-understand-how-to-use-the-Patient-Portal 2025-08-03T11:37:42Z https://support.planetdds.com/hc/en-us/articles/115002075491-Our-patient-has-a-treatment-plan-on-file-The-patient-also-has-an-appointment-How-do-I-complete-the-appointment-and-post-the-treatment-charges-from-the-Treatment-Plan 2025-08-03T11:36:45Z https://support.planetdds.com/hc/en-us/articles/115002075611-01-End-of-Year-Tasks-presented-December-9-2015 2025-08-03T11:32:00Z https://support.planetdds.com/hc/en-us/articles/115002075631-06-Insurance-Payments-presented-June-21-2016 2025-08-03T11:31:58Z https://support.planetdds.com/hc/en-us/articles/115002075651-07-Daily-Reports-presented-July-27-2016 2025-08-03T11:31:58Z https://support.planetdds.com/hc/en-us/articles/115002075671-09-Payment-Plan-Contracts-presented-September-28-2016 2025-08-03T11:31:57Z https://support.planetdds.com/hc/en-us/articles/115002075711-12-Managing-the-Scheduler-presented-December-28-2016 2025-08-03T11:31:57Z https://support.planetdds.com/hc/en-us/articles/115002075731-14-Better-Clinical-Record-Keeping-presented-February-22-2017 2025-08-03T11:31:56Z https://support.planetdds.com/hc/en-us/articles/115002075751-15-Perio-Charting-Made-Easy-presented-March-29-2017 2025-08-03T11:31:56Z https://support.planetdds.com/hc/en-us/articles/115002075771-16-Let-s-Communicate-with-the-Patient-presented-May-3-2017 2025-08-03T11:31:55Z https://support.planetdds.com/hc/en-us/articles/115002075791-17-Recalls-Keep-Em-Coming-Back-For-More-presented-May-31-2017 2025-08-03T11:31:55Z https://support.planetdds.com/hc/en-us/articles/115002075811-18-The-Other-Side-of-Dental-Healthcare-Medical-Billing-in-a-Dental-Office-presented-July-12-2017 2025-08-03T11:31:55Z https://support.planetdds.com/hc/en-us/articles/115002075831-19-Let-s-Take-an-X-Ray-Imaging-Made-Better-presented-August-30-2017 2025-08-03T11:31:54Z https://support.planetdds.com/hc/en-us/articles/115002077051-Why-doesn-t-the-time-clock-function-punch-me-in-or-out-whenever-I-login-or-logout-of-Denticon 2025-08-03T14:20:38Z https://support.planetdds.com/hc/en-us/articles/115002077071-Our-clinical-staff-uses-a-common-computer-for-all-data-entry-in-Denticon-How-can-the-various-staff-members-easily-clock-in-and-clock-out 2025-08-03T14:20:37Z https://support.planetdds.com/hc/en-us/articles/115002077091-How-can-we-generate-a-Time-Clock-report-to-know-the-hours-our-employees-have-worked 2025-08-03T14:20:42Z https://support.planetdds.com/hc/en-us/articles/115002077111-I-can-t-seem-to-correct-a-user-s-Time-Clock-information-so-the-correct-time-is-recorded-How-may-I-edit-the-information-Do-we-need-to-setup-something-before-we-can-edit-the-Time-Clock 2025-08-03T14:20:39Z https://support.planetdds.com/hc/en-us/articles/115002077131-Sometimes-our-employees-fail-to-clock-in-or-clock-out-How-can-we-correct-the-user-s-Time-Clock-information-so-the-correct-time-is-recorded 2025-08-03T14:20:40Z https://support.planetdds.com/hc/en-us/articles/115002077151-I-can-t-seem-to-generate-a-report-so-I-may-understand-a-user-s-login-activity-Do-we-need-to-setup-something-before-we-can-generate-the-User-Activity-Reports 2025-08-03T12:16:21Z https://support.planetdds.com/hc/en-us/articles/115002077171-We-have-some-patient-documents-that-are-on-paper-EOB-xrays-chart-notes-etc-is-there-a-way-to-save-these-documents-in-the-patient-record 2025-08-03T14:31:38Z https://support.planetdds.com/hc/en-us/articles/115002077191-Our-office-will-occasionally-hire-a-temporary-office-member-example-front-desk-dental-assistant-Should-we-create-a-single-shared-login-for-our-temps-or-individually-create-each-one-as-the-person-is-officially-hired-into-the-practice 2025-08-03T12:16:12Z https://support.planetdds.com/hc/en-us/articles/115002077211-I-need-to-post-a-procedure-for-a-supernumerary-tooth-How-can-I-post-a-procedure-for-a-supernumerary-tooth-then-generate-a-claim 2025-08-03T11:36:55Z https://support.planetdds.com/hc/en-us/articles/115002077251-We-need-to-understand-which-claims-were-generated-during-a-period-of-time-Which-report-will-provide-a-list-of-all-claims-transmitted-by-our-office 2025-08-03T11:42:17Z https://support.planetdds.com/hc/en-us/articles/115002077291-We-attached-a-scanned-document-to-a-patient-record-How-do-we-view-it 2025-08-03T14:31:38Z https://support.planetdds.com/hc/en-us/articles/115002077311-We-want-to-generate-recall-postcards-through-Denticon-Is-there-a-preferred-postcard-product-to-use 2025-08-03T11:43:18Z https://support.planetdds.com/hc/en-us/articles/115002077331-Our-X-rays-are-stored-locally-how-do-we-view-them 2025-08-03T11:27:26Z https://support.planetdds.com/hc/en-us/articles/115002077371-My-scheduler-view-does-not-show-the-patient-name-on-the-appointment-I-cannot-see-the-patient-s-name-even-when-I-hover-over-the-appointment-Is-there-a-feature-that-can-be-turned-off-so-I-may-see-the-patient-names-on-the-appointments 2025-08-03T14:26:33Z https://support.planetdds.com/hc/en-us/articles/115002077391-Our-office-has-several-accounts-that-are-not-current-How-do-I-send-a-collection-letter-to-the-Responsible-Parties 2025-08-03T11:41:52Z https://support.planetdds.com/hc/en-us/articles/115002077411-My-orthodontics-patient-has-a-payment-contract-established-The-patient-is-moving-out-of-our-area-therefore-will-not-have-treatment-completed-with-us-How-do-we-make-the-patient-s-balance-0-and-stop-the-periodic-payments-from-showing-up-on-the-ledger 2025-08-03T14:20:33Z https://support.planetdds.com/hc/en-us/articles/115002077431-We-want-to-follow-up-with-patients-who-have-particular-procedures-performed-in-our-office-How-do-we-setup-a-procedure-so-it-appears-on-the-Post-Op-Report 2025-08-03T12:17:20Z https://support.planetdds.com/hc/en-us/articles/115002077451-Is-there-a-tablet-computer-aka-iPad-touch-screen-that-will-allow-our-office-to-capture-signatures-rather-than-using-a-USB-based-signature-pad 2025-08-03T12:18:14Z https://support.planetdds.com/hc/en-us/articles/115002077471-I-would-rather-my-staff-use-their-office-time-for-patient-care-instead-of-tedious-data-entry-What-s-the-best-way-to-have-someone-else-research-and-enter-our-insurance-plans-for-us 2025-08-03T12:17:30Z https://support.planetdds.com/hc/en-us/articles/115002077531-I-have-a-patient-who-has-an-existing-orthodontics-contract-with-an-insurance-carrier-but-now-has-a-different-insurance-carrier-How-do-I-alter-the-contract-and-bill-the-current-carrier 2025-08-03T14:20:33Z https://support.planetdds.com/hc/en-us/articles/115002077551-How-may-our-office-print-a-patient-s-x-rays-and-progress-notes-all-on-one-page 2025-08-03T11:14:42Z https://support.planetdds.com/hc/en-us/articles/115002077571-How-do-I-add-a-new-postcard 2025-08-03T11:43:18Z https://support.planetdds.com/hc/en-us/articles/115002077591-We-have-multiple-locations-in-our-dental-practice-We-ve-made-several-changes-to-letters-in-one-location-Is-there-a-way-to-copy-the-letters-from-one-location-to-another 2025-08-03T11:43:10Z https://support.planetdds.com/hc/en-us/articles/115002077631-I-sent-a-Tickler-message-to-the-users-in-a-single-office-of-our-multi-location-practice-However-the-message-was-received-by-all-users-in-all-locations-Our-users-have-access-to-all-locations-but-work-in-only-one-location-Why-did-all-users-get-the-Tick 2025-08-03T14:20:48Z https://support.planetdds.com/hc/en-us/articles/115002077671-We-have-a-patient-who-has-three-insurance-plans-How-do-we-add-the-patient-s-third-insurance-plan 2025-08-03T14:31:18Z https://support.planetdds.com/hc/en-us/articles/115002077691-Our-patient-needs-a-new-orthodontic-contract-setup-The-patient-has-a-previous-contract-which-was-fully-paid-The-numbers-from-the-previous-contract-show-on-the-payment-plan-screen-How-do-I-enter-a-new-orthodontic-contract-for-the-patient 2025-08-03T14:20:07Z https://support.planetdds.com/hc/en-us/articles/115002077751-We-have-several-locations-in-our-dental-practice-We-find-that-the-smart-fees-in-one-location-are-not-appearing-in-a-different-location-Is-the-smart-fee-schedule-feature-location-specific 2025-08-03T12:18:06Z https://support.planetdds.com/hc/en-us/articles/115002077771-How-can-I-quickly-find-if-a-patient-or-their-family-member-is-scheduled-for-a-recall-visit 2025-08-03T14:31:12Z https://support.planetdds.com/hc/en-us/articles/115002077791-How-may-we-manually-enter-a-recall-due-date-for-a-patient 2025-08-03T14:31:11Z https://support.planetdds.com/hc/en-us/articles/115002077871-When-we-generate-batch-statements-sometimes-the-statements-are-several-pages-long-for-an-account-We-sometimes-see-statements-that-show-several-years-worth-of-transactions-Is-there-a-way-to-not-print-all-ledger-transactions-on-the-statements 2025-08-03T11:42:59Z https://support.planetdds.com/hc/en-us/articles/115002077891-When-we-attach-a-third-insurance-plan-to-a-patient-one-of-the-fields-in-the-Subscriber-Information-section-is-Ter-Sub-Rel-to-Prim-Sub-and-has-a-selection-list-What-is-the-Ter-Sub-Rel-to-Prim-Sub-field 2025-08-03T14:31:18Z https://support.planetdds.com/hc/en-us/articles/115002077911-Lingual-Surface 2025-08-03T11:31:07Z https://support.planetdds.com/hc/en-us/articles/115002077931-Facial-Surface 2025-08-03T11:31:03Z https://support.planetdds.com/hc/en-us/articles/115002077951-Incisal-Surface 2025-08-03T11:31:05Z https://support.planetdds.com/hc/en-us/articles/115002077971-Mesial-Surface 2025-08-03T11:31:09Z https://support.planetdds.com/hc/en-us/articles/115002077991-Occlusal-Surface 2025-08-03T11:31:12Z https://support.planetdds.com/hc/en-us/articles/115002078011-Maxillary 2025-08-03T11:31:08Z https://support.planetdds.com/hc/en-us/articles/115002078031-Apical 2025-08-03T11:30:58Z https://support.planetdds.com/hc/en-us/articles/115002078051-Coronal 2025-08-03T11:31:01Z https://support.planetdds.com/hc/en-us/articles/115002078071-Posterior 2025-08-03T11:31:15Z https://support.planetdds.com/hc/en-us/articles/115002078091-We-hear-some-of-our-providers-use-Class-when-referring-to-a-tooth-surface-How-do-these-classes-relate-to-what-is-normally-used-mesial-buccal-distal-etc 2025-08-03T11:14:30Z https://support.planetdds.com/hc/en-us/articles/115002078151-We-have-a-copy-of-our-data-obtained-through-the-data-download-function-The-data-doesn-t-look-like-the-Denticon-screens-therefore-we-can-t-read-it-very-easily-What-is-the-purpose-of-the-data-download 2025-08-03T14:20:45Z https://support.planetdds.com/hc/en-us/articles/115002078171-We-would-like-to-have-our-logo-on-our-documents-Which-documents-will-show-our-logo 2025-08-03T12:18:12Z https://support.planetdds.com/hc/en-us/articles/115002078211-Smart-Fee 2025-08-03T11:31:20Z https://support.planetdds.com/hc/en-us/articles/115002078231-How-do-I-add-a-new-letter 2025-08-03T11:43:06Z https://support.planetdds.com/hc/en-us/articles/115002078291-Is-Denticon-certified-as-an-EHR-program 2025-08-03T14:31:27Z https://support.planetdds.com/hc/en-us/articles/115002078311-When-we-input-a-credit-card-transaction-there-is-a-field-for-CVV-What-is-the-CVV 2025-08-03T12:15:10Z https://support.planetdds.com/hc/en-us/articles/115002078331-CVV-Card-Verification-Value 2025-08-03T11:31:01Z https://support.planetdds.com/hc/en-us/articles/115002078371-We-typed-a-Custom-Letter-but-not-all-the-text-appears-when-we-print-it-for-a-patient-What-s-wrong 2025-08-03T11:43:14Z https://support.planetdds.com/hc/en-us/articles/115002078511-We-get-an-error-message-that-says-Error-Authenticating-Eclaims-3-on-the-Utilities-Batch-Claims-Processing-screen-How-can-we-correct-our-changed-DentalXChange-password-in-Denticon-on-our-own 2025-08-03T12:15:46Z https://support.planetdds.com/hc/en-us/articles/115002078531-My-computer-system-is-unstable-How-can-I-correct 2025-08-03T15:30:36Z https://support.planetdds.com/hc/en-us/articles/115002078611-When-processing-a-TSYS-credit-card-payment-we-re-getting-a-message-Cancelled-in-a-popup-window-Why-isn-t-the-payment-processed 2025-08-03T12:16:01Z https://support.planetdds.com/hc/en-us/articles/115002078651-How-do-I-enter-a-new-patient-consent-form 2025-08-03T11:43:08Z https://support.planetdds.com/hc/en-us/articles/115002078711-Is-there-a-way-for-a-single-user-to-view-the-user-s-individual-hours-from-the-time-clock-feature 2025-08-03T14:20:42Z https://support.planetdds.com/hc/en-us/articles/115002078731-What-dental-hardware-is-supported-by-Apteryx-imaging-software 2025-08-03T11:26:48Z https://support.planetdds.com/hc/en-us/articles/115002078791-I-need-to-generate-a-report-to-know-how-many-patients-our-office-has-seen-for-a-particular-procedure-code-How-can-I-get-a-report-to-know-this 2025-08-03T11:43:28Z https://support.planetdds.com/hc/en-us/articles/115002078831-If-we-are-testing-letter-setup-can-we-delete-the-record-that-it-was-sent 2025-08-03T11:43:15Z https://support.planetdds.com/hc/en-us/articles/115002078851-How-do-we-re-create-an-electronic-claim-for-re-sending-to-the-carrier 2025-08-03T11:37:24Z https://support.planetdds.com/hc/en-us/articles/115002078871-Sometimes-we-have-to-send-accounts-to-collection-How-do-we-setup-up-collection-agencies-for-selection-in-our-Responsible-Party-records 2025-08-03T12:17:59Z https://support.planetdds.com/hc/en-us/articles/115002078911-When-does-Denticon-perform-regular-maintenance 2025-08-03T15:30:10Z https://support.planetdds.com/hc/en-us/articles/115002078951-When-we-right-click-the-appointment-the-lower-portion-of-the-selection-is-not-visible-for-selection-What-do-we-need-to-do-to-correct-this 2025-08-03T15:30:25Z https://support.planetdds.com/hc/en-us/articles/115002078971-After-we-added-a-new-patient-we-tried-to-access-another-patient-record-but-cannot-locate-it-The-original-patient-record-now-has-the-new-patient-information-what-happened 2025-08-03T14:30:52Z https://support.planetdds.com/hc/en-us/articles/115002078991-How-are-insurance-categories-related-to-the-ADA-Codes 2025-08-03T12:17:29Z https://support.planetdds.com/hc/en-us/articles/115002079011-How-can-we-generate-a-daily-deposit-slip-report 2025-08-03T11:42:00Z https://support.planetdds.com/hc/en-us/articles/115002079031-How-can-we-generate-a-report-which-shows-our-office-s-credit-card-transactions 2025-08-03T11:42:00Z https://support.planetdds.com/hc/en-us/articles/115002079051-How-can-we-generate-a-report-which-shows-our-office-s-third-party-financing-transactions-example-Care-Credit-Capital-One 2025-08-03T11:42:01Z https://support.planetdds.com/hc/en-us/articles/115002079071-How-can-we-generate-a-report-which-shows-our-office-s-direct-deposit-transactions 2025-08-03T11:42:01Z https://support.planetdds.com/hc/en-us/articles/115002079091-We-use-the-Schick-imaging-software-to-obtain-our-images-Is-Schick-compatible-to-Dentiray 2025-08-03T11:27:17Z https://support.planetdds.com/hc/en-us/articles/115002079171-I-see-we-can-print-labels-on-a-Dymo-LabelWriter-What-sizes-of-label-can-be-used 2025-08-03T11:43:26Z https://support.planetdds.com/hc/en-us/articles/115002079231-Our-office-uses-the-Appointment-E-Card-function-When-do-patients-receive-the-appointment-emails 2025-08-03T14:26:25Z https://support.planetdds.com/hc/en-us/articles/115002079251-Our-office-wants-to-use-the-Appointment-E-Card-function-What-do-we-need-to-do-to-activate-the-feature 2025-08-03T14:26:25Z https://support.planetdds.com/hc/en-us/articles/115002079271-We-want-to-add-procedure-codes-which-differentiate-between-various-types-of-the-same-procedure-How-do-we-input-the-same-but-different-procedure-code 2025-08-03T12:17:18Z https://support.planetdds.com/hc/en-us/articles/115002079291-When-we-setup-a-new-user-there-s-a-field-for-Report-Access-Provider-How-is-this-used 2025-08-03T12:16:20Z https://support.planetdds.com/hc/en-us/articles/115002079311-We-have-authorization-from-our-patient-to-retain-the-credit-card-number-for-charges-We-input-a-credit-card-payment-when-the-patient-was-not-in-the-office-but-the-charge-was-disputed-and-reversed-from-our-bank-account-How-can-a-chargeback-occur 2025-08-03T12:15:16Z https://support.planetdds.com/hc/en-us/articles/115002079331-For-what-size-page-are-labels-designed 2025-08-03T11:43:26Z https://support.planetdds.com/hc/en-us/articles/115002079351-We-have-TransFirst-credit-card-processing-activated-in-our-account-How-do-we-get-a-TSYS-TransFirst-password-to-our-TSYS-TransFirst-account 2025-08-03T12:16:04Z https://support.planetdds.com/hc/en-us/articles/115002079371-Transaction-Date 2025-08-03T11:31:21Z https://support.planetdds.com/hc/en-us/articles/115002079391-Sometimes-our-Denticon-screen-crashes-when-we-try-to-access-particular-pages-What-is-causing-the-screen-closure 2025-08-03T12:18:16Z https://support.planetdds.com/hc/en-us/articles/115002079431-Our-office-treats-children-in-schools-Each-school-year-our-office-needs-a-new-consent-form-completed-by-the-parent-guardian-Is-there-a-report-which-can-let-us-understand-which-children-need-a-newly-completed-consent-form 2025-08-03T11:42:40Z https://support.planetdds.com/hc/en-us/articles/115002079471-Our-office-uses-the-Patient-Portal-feature-How-do-we-know-which-payments-were-made-through-the-Patient-Portal 2025-08-03T11:37:42Z https://support.planetdds.com/hc/en-us/articles/115002079531-Sometimes-our-ledgers-indicate-AUTO-adjustments-What-causes-these-to-be-entered 2025-08-03T11:37:14Z https://support.planetdds.com/hc/en-us/articles/115002079551-We-entered-transactions-and-generated-a-report-The-transactions-did-not-show-up-on-the-report-even-though-we-see-the-transaction-in-the-patient-record-What-happened 2025-08-03T11:43:48Z https://support.planetdds.com/hc/en-us/articles/115002081372-I-have-a-responsible-party-that-needs-to-be-turned-over-to-a-collection-agency-How-do-I-indicate-the-account-is-in-arrears-and-has-been-assigned-to-a-collection-agency 2025-08-03T14:31:08Z https://support.planetdds.com/hc/en-us/articles/115002081392-Do-we-have-to-setup-the-letters-in-each-office 2025-08-03T11:43:06Z https://support.planetdds.com/hc/en-us/articles/115002081412-We-are-a-multi-location-operation-When-we-generate-our-Aging-Report-there-are-accounts-in-the-report-which-have-a-0-balance-in-the-ledger-What-is-wrong 2025-08-03T11:43:39Z https://support.planetdds.com/hc/en-us/articles/115002081452-We-added-a-new-office-location-and-assigned-the-office-to-our-users-Our-users-are-getting-Access-Denied-when-they-try-to-access-it-How-do-we-correct-this 2025-08-03T12:16:14Z https://support.planetdds.com/hc/en-us/articles/115002081512-If-we-print-a-letter-is-that-recorded-anywhere 2025-08-03T11:42:42Z https://support.planetdds.com/hc/en-us/articles/115002081552-We-want-to-change-the-procedures-on-our-provider-s-routing-slip-How-can-we-change-the-routing-slip 2025-08-03T12:16:48Z https://support.planetdds.com/hc/en-us/articles/115002081572-We-use-Denticon-s-credit-card-integration-with-TSYS-TransFirst-Our-patient-does-not-wish-to-use-a-credit-card-instead-wishes-to-use-an-ATM-card-How-can-we-use-a-debit-card-for-payments 2025-08-03T12:16:05Z https://support.planetdds.com/hc/en-us/articles/115002081612-Periodically-the-American-Dental-Association-ADA-makes-changes-to-its-procedure-codes-Does-Denticon-upload-the-new-changes 2025-08-03T12:17:21Z https://support.planetdds.com/hc/en-us/articles/115002081632-Some-insurance-companies-pay-claims-by-credit-card-instead-of-by-check-or-direct-deposit-Is-there-a-way-to-record-these-payments 2025-08-03T11:36:26Z https://support.planetdds.com/hc/en-us/articles/115002081652-We-wish-to-restrict-our-staff-to-access-Denticon-from-only-selected-IP-addresses-How-can-we-ensure-our-staff-cannot-login-from-a-place-other-than-our-office 2025-08-03T12:16:11Z https://support.planetdds.com/hc/en-us/articles/115002081672-When-I-look-at-the-dental-carrier-listing-the-carrier-is-there-However-when-I-search-for-the-plan-I-can-t-find-it-What-is-wrong 2025-08-03T12:17:28Z https://support.planetdds.com/hc/en-us/articles/115002081692-Why-isn-t-there-a-back-or-forward-button-in-Denticon 2025-08-03T15:30:27Z https://support.planetdds.com/hc/en-us/articles/115002081772-How-can-I-send-a-mobile-text-message-to-the-patient 2025-08-03T14:20:58Z https://support.planetdds.com/hc/en-us/articles/115002081832-My-patient-wants-to-know-how-much-the-insurance-carrier-will-pay-for-treatment-we-propose-How-do-I-generate-a-pre-authorization-claim 2025-08-03T11:37:49Z https://support.planetdds.com/hc/en-us/articles/115002081892-We-need-to-change-the-credit-card-which-is-used-for-our-monthly-Denticon-services-How-are-we-able-to-change-our-credit-card-information 2025-08-03T15:30:00Z https://support.planetdds.com/hc/en-us/articles/115002081912-How-am-I-able-to-review-my-Denticon-monthly-billing-invoices 2025-08-03T15:30:00Z https://support.planetdds.com/hc/en-us/articles/115002081952-Our-office-just-signed-up-for-eclaims-processing-and-have-a-DentalXChange-account-How-am-I-able-to-update-Denticon-with-the-DentalXChange-username-and-password 2025-08-03T12:15:45Z https://support.planetdds.com/hc/en-us/articles/115002081972-Most-insurance-plans-roll-over-benefits-at-the-beginning-of-the-year-on-January-1-How-does-Denticon-handle-the-roll-over-of-the-insurance-plans 2025-08-03T12:17:33Z https://support.planetdds.com/hc/en-us/articles/115002081992-We-pay-our-providers-based-on-collection-What-is-the-best-report-to-use 2025-08-03T11:42:12Z https://support.planetdds.com/hc/en-us/articles/115002082012-Sometimes-we-look-at-our-schedule-and-the-appointment-times-appear-to-be-available-Other-times-we-look-at-our-schedule-and-the-appointment-times-do-not-appear-to-be-available-Why-is-this-happening 2025-08-03T14:26:32Z https://support.planetdds.com/hc/en-us/articles/115002082092-When-we-send-our-claims-to-DentalXChange-for-processing-we-see-various-status-messages-on-claims-What-are-the-status-messages-used-on-the-DentalXChange-website 2025-08-03T11:37:57Z https://support.planetdds.com/hc/en-us/articles/115002082112-We-are-adding-a-new-office-location-to-our-practice-What-do-we-need-to-do-to-ensure-smooth-operation-of-our-new-office 2025-08-03T12:14:53Z https://support.planetdds.com/hc/en-us/articles/115002082152-How-do-I-check-on-the-status-of-my-claims-I-sent-electronically 2025-08-03T14:20:00Z https://support.planetdds.com/hc/en-us/articles/115002082172-An-insurance-carrier-has-returned-its-estimated-coverage-for-a-pre-authorization-pre-auth-claim-How-do-we-update-the-estimated-coverage-amount-in-Denticon-Are-we-able-to-update-the-pre-authorization-pre-auth 2025-08-03T11:38:06Z https://support.planetdds.com/hc/en-us/articles/115002082192-We-have-the-credit-cards-processing-feature-activated-in-one-location-We-need-a-different-TSYS-TransFirst-credit-card-processing-account-active-in-the-additional-location-How-can-we-do-this 2025-08-03T12:16:04Z https://support.planetdds.com/hc/en-us/articles/115002082212-How-do-we-file-a-claim-for-the-correct-Date-of-Service-if-a-procedure-is-posted-after-the-day-of-an-appointment 2025-08-03T11:37:35Z https://support.planetdds.com/hc/en-us/articles/115002082232-Our-state-requires-sales-tax-on-selected-products-and-procedures-How-do-we-setup-for-sales-tax 2025-08-03T12:17:54Z https://support.planetdds.com/hc/en-us/articles/115002082252-Our-patient-has-purchased-a-taxable-procedure-How-do-we-indicate-the-sales-tax-in-the-Ledger 2025-08-03T12:17:55Z https://support.planetdds.com/hc/en-us/articles/115002082272-We-want-to-copy-something-from-Microsoft-Word-but-get-an-error-message-on-the-screen-How-can-we-copy-something-into-Denticon 2025-08-03T11:43:11Z https://support.planetdds.com/hc/en-us/articles/115002082292-How-to-assign-or-remove-an-operatory-from-the-scheduler-view 2025-08-03T12:15:45Z https://support.planetdds.com/hc/en-us/articles/115002082372-We-would-like-to-incorporate-a-prompt-in-our-letter-document-so-that-we-re-able-to-input-specific-unique-patient-related-information-How-are-we-able-to-input-question-prompts-into-our-documents 2025-08-03T11:43:08Z https://support.planetdds.com/hc/en-us/articles/115002082392-Does-Denticon-have-an-ability-to-track-RVUs-Relative-Value-Units 2025-08-03T12:15:56Z https://support.planetdds.com/hc/en-us/articles/115002082432-Why-doesn-t-a-procedure-code-show-up-in-my-selectable-list 2025-08-03T12:17:19Z https://support.planetdds.com/hc/en-us/articles/115002082472-Peg-Board-Day-Sheet 2025-08-03T11:31:14Z https://support.planetdds.com/hc/en-us/articles/115002082512-How-does-the-Assign-Benefits-to-Patient-feature-work 2025-08-03T11:36:53Z https://support.planetdds.com/hc/en-us/articles/115002082532-How-do-I-add-a-procedure-code 2025-08-03T12:17:17Z https://support.planetdds.com/hc/en-us/articles/115002082552-Non-duplication-of-Benefits 2025-08-03T11:31:10Z https://support.planetdds.com/hc/en-us/articles/115002082572-How-does-Denticon-calculate-coordination-of-benefits-or-Secondary-Insurance-coverage 2025-08-03T12:18:02Z https://support.planetdds.com/hc/en-us/articles/115002082592-We-entered-a-new-insurance-carrier-and-indicated-the-carrier-for-paper-claim-because-the-carrier-did-not-have-an-electronic-portal-for-claims-The-carrier-now-does-have-an-electronic-Payer-ID-How-do-we-correct-the-carrier-s-information-for-a-payerID 2025-08-03T12:17:12Z https://support.planetdds.com/hc/en-us/articles/115002082612-I-ve-sent-messages-to-Denticon-support-through-the-Tickler-screen-but-I-don-t-get-a-response-What-s-wrong 2025-08-03T14:20:51Z https://support.planetdds.com/hc/en-us/articles/115002082692-When-we-try-to-generate-a-pre-authorization-we-get-an-error-message-one-of-the-selected-treatment-has-no-billing-order-What-s-wrong-with-our-patient-s-treatment-plan 2025-08-03T11:37:51Z https://support.planetdds.com/hc/en-us/articles/115002082712-When-we-try-to-generate-a-pre-authorization-the-Pre-Authorization-Detail-screen-is-blank-What-s-wrong-with-our-patient-s-treatment-plan 2025-08-03T11:37:50Z https://support.planetdds.com/hc/en-us/articles/115002082752-Some-of-our-patient-appointments-have-a-red-icon-indicating-Needs-Update-NU-in-the-icon-What-needs-to-be-updated 2025-08-03T14:26:36Z https://support.planetdds.com/hc/en-us/articles/115002082772-We-selected-a-referral-type-and-a-referral-source-in-a-patient-s-record-and-saved-the-information-When-we-reviewed-the-patient-record-the-referred-by-source-isn-t-retained-in-the-Patient-Information-screen-Why-does-this-happen 2025-08-03T12:17:10Z https://support.planetdds.com/hc/en-us/articles/115002082792-We-want-to-track-how-many-appointments-are-made-by-patients-using-the-AppointNow-feature-on-our-website-Is-there-a-report-which-shows-the-patient-appointments-which-were-created-on-a-particular-date 2025-08-03T11:42:28Z https://support.planetdds.com/hc/en-us/articles/115002082812-How-can-I-communicate-with-members-of-the-Denticon-support-team 2025-08-03T14:20:51Z https://support.planetdds.com/hc/en-us/articles/115002082832-We-need-to-understand-the-most-current-information-about-appointment-statuses-on-the-Scheduler-How-can-we-make-this-happen 2025-08-03T14:26:32Z https://support.planetdds.com/hc/en-us/articles/115002082852-Why-does-Denticon-recommend-to-use-the-Ortho-Payment-Plan-Agreement-instead-of-charging-the-full-amount-of-the-ortho-procedure-directly-into-the-Ledger 2025-08-03T14:20:07Z https://support.planetdds.com/hc/en-us/articles/115002082892-We-want-to-follow-up-with-patients-who-have-uncompleted-and-or-unscheduled-treatment-plan-procedures-How-are-we-able-to-obtain-a-list 2025-08-03T11:42:20Z https://support.planetdds.com/hc/en-us/articles/115002082912-Is-there-a-report-which-will-help-our-office-know-the-number-of-patient-records 2025-08-03T11:43:41Z https://support.planetdds.com/hc/en-us/articles/115002082932-One-of-our-users-can-t-access-parts-of-the-Denticon-program-The-user-receives-an-access-denied-error-message-when-attempting-to-access-a-different-screen-What-s-wrong-with-the-user-setup 2025-08-03T12:16:14Z https://support.planetdds.com/hc/en-us/articles/115002082952-When-we-generate-an-Audit-Trail-report-there-are-claim-related-items-which-indicated-status-letters-What-do-the-letters-indicate 2025-08-03T11:42:14Z https://support.planetdds.com/hc/en-us/articles/115002082972-We-want-to-send-an-email-to-a-patient-or-Responsible-Party-from-within-Denticon-and-have-the-ability-to-attach-a-document-i-e-Treatment-Plan-Consent-x-ray-images-etc-How-can-we-do-so 2025-08-03T14:20:58Z https://support.planetdds.com/hc/en-us/articles/115002082992-We-obtained-a-new-scanner-Sometimes-the-new-scanner-does-not-function-correctly-How-can-we-correct 2025-08-03T15:30:42Z https://support.planetdds.com/hc/en-us/articles/115002083032-Our-office-uses-digital-imaging-and-our-records-will-soon-be-paperless-What-type-of-imaging-hardware-sensors-cameras-should-we-use 2025-08-03T11:27:25Z https://support.planetdds.com/hc/en-us/articles/115002083072-Denticon-allows-only-160-characters-in-a-text-message-How-is-our-office-able-to-make-the-text-message-tool-allow-more-characters 2025-08-03T14:20:58Z https://support.planetdds.com/hc/en-us/articles/115002083092-Medicaid-patients-should-not-have-a-balance-due-to-the-office-or-have-any-fees-charged-to-the-patient-When-our-office-enters-treatment-plans-and-or-post-procedures-the-estimates-are-all-on-the-patient-side-Why-is-this-happening 2025-08-03T11:37:12Z https://support.planetdds.com/hc/en-us/articles/115002083112-The-Treatment-Plan-Transaction-Entry-and-Ledger-screens-look-really-similar-How-are-we-able-to-quickly-determine-which-screen-we-re-viewing 2025-08-03T11:36:50Z https://support.planetdds.com/hc/en-us/articles/115002083132-Our-office-staff-uses-Denticon-s-Help-Portal-Ticket-System-to-make-inquiries-and-ask-questions-Why-is-the-communication-being-sent-to-the-user-s-personal-email-address-instead-of-to-the-user-s-office-email-address 2025-08-03T15:29:54Z https://support.planetdds.com/hc/en-us/articles/115002083152-How-are-we-able-to-retain-a-copy-of-the-patient-s-online-registration 2025-08-03T14:31:47Z https://support.planetdds.com/hc/en-us/articles/115002083172-When-I-try-to-login-Denticon-indicates-that-my-password-is-incorrect-I-know-I-m-entering-the-right-one-Why-can-t-I-login 2025-08-03T12:16:12Z https://support.planetdds.com/hc/en-us/articles/115002083192-When-we-add-a-regular-insurance-plan-we-see-there-are-two-different-types-for-selection-Indemnity-and-PPO-How-are-they-different 2025-08-03T12:17:28Z https://support.planetdds.com/hc/en-us/articles/115002083212-I-ve-found-my-office-default-fees-for-my-non-insurance-patients-need-to-be-adjusted-I-want-to-update-my-fee-schedule-with-new-amounts-I-want-to-keep-a-copy-of-my-original-office-fees-as-an-archive-record-How-do-I-add-the-new-fee-schedule-without-losing 2025-08-03T12:16:51Z https://support.planetdds.com/hc/en-us/articles/115002083232-I-like-to-have-desktop-shortcuts-I-d-like-to-have-one-for-Denticon-too-Are-there-any-restrictions 2025-08-03T15:30:37Z https://support.planetdds.com/hc/en-us/articles/115002083252-Our-office-has-closed-our-month-and-closed-a-claim-prior-to-the-close-out-date-Is-there-a-way-to-unclose-the-claim-and-resubmit 2025-08-03T11:37:26Z https://support.planetdds.com/hc/en-us/articles/115002083272-Denticon-generates-our-monthly-statements-How-can-we-know-which-accounts-had-a-statement-generated 2025-08-03T11:42:50Z https://support.planetdds.com/hc/en-us/articles/115002083292-We-ve-closed-our-month-and-updated-our-Statements-We-discovered-that-we-missed-entering-a-transaction-in-a-patient-record-How-can-we-correct-the-Ledger-and-generate-a-claim-for-the-correct-Date-of-Service 2025-08-03T11:36:46Z https://support.planetdds.com/hc/en-us/articles/115002083332-In-the-Security-group-rights-there-are-sometimes-two-options-for-a-security-right-What-is-the-difference-between-full-control-and-view-only 2025-08-03T12:16:30Z https://support.planetdds.com/hc/en-us/articles/115002083352-We-have-a-patient-who-accessed-our-website-and-entered-registration-information-Our-patient-is-already-in-our-system-Is-there-a-way-to-link-the-online-information-to-the-patient-which-is-already-in-Denticon 2025-08-03T14:31:46Z https://support.planetdds.com/hc/en-us/articles/115002083372-As-the-account-owner-administrator-I-have-my-email-address-correctly-recorded-in-my-user-setup-However-my-billing-invoices-are-not-being-delivered-to-my-email-address-What-is-wrong-with-my-recorded-email-address 2025-08-03T12:15:27Z https://support.planetdds.com/hc/en-us/articles/115002083392-I-sent-a-Tickler-but-I-don-t-see-it-What-happened-to-my-Tickler-message 2025-08-03T14:20:47Z https://support.planetdds.com/hc/en-us/articles/115002083412-We-would-like-to-review-all-the-Tickler-messages-sent-by-and-to-our-staff-members-Is-there-a-report-to-help-with-this 2025-08-03T14:20:48Z https://support.planetdds.com/hc/en-us/articles/115002083432-We-have-accounts-which-have-credit-balances-How-can-we-understand-which-accounts-those-are 2025-08-03T11:42:11Z https://support.planetdds.com/hc/en-us/articles/115002083452-We-saw-a-patient-today-for-D0150-The-patient-needs-to-be-recallable-for-D0120-instead-of-D0150-How-do-we-ensure-the-patient-is-recallable-for-the-desired-procedure-code 2025-08-03T14:31:11Z https://support.planetdds.com/hc/en-us/articles/115002083472-We-have-several-office-locations-in-our-dental-practice-Is-there-any-way-to-cut-and-paste-appointments-between-offices 2025-08-03T14:26:17Z https://support.planetdds.com/hc/en-us/articles/115002083512-What-is-AppointNow 2025-08-03T12:14:40Z https://support.planetdds.com/hc/en-us/articles/115002083532-My-computer-automatically-remembers-my-password-I-ve-been-told-that-is-a-potential-HIPAA-violation-How-do-I-correct 2025-08-03T12:16:17Z https://support.planetdds.com/hc/en-us/articles/115002083552-Our-office-needs-to-enter-an-adjustment-on-an-account-How-do-I-know-which-one-to-pick 2025-08-03T11:36:30Z https://support.planetdds.com/hc/en-us/articles/115002083612-We-cannot-locate-two-adjustment-codes-one-for-balance-moved-to-contract-another-for-periodic-contract-billing-Where-are-they 2025-08-03T14:20:27Z https://support.planetdds.com/hc/en-us/articles/115002083632-Our-office-uses-Dexis-imaging-software-How-do-we-setup-Denticon-to-use-Dexis 2025-08-03T11:27:25Z https://support.planetdds.com/hc/en-us/articles/115002083672-How-are-we-able-to-change-the-colors-of-the-Ledger-transactions 2025-08-03T12:15:28Z https://support.planetdds.com/hc/en-us/articles/115002083692-How-are-we-able-to-control-which-notes-macros-appear-for-selection 2025-08-03T14:20:36Z https://support.planetdds.com/hc/en-us/articles/115002083712-My-screens-don-t-look-right-For-example-the-Patient-Overview-screen-is-filled-with-hypertext-links-rather-than-showing-icons-the-Add-New-Appointment-screen-for-a-new-patient-shows-only-the-Treatment-Plans-tab-rather-than-loading-the-Quick-Add-tab-What 2025-08-03T15:30:21Z https://support.planetdds.com/hc/en-us/articles/115002083812-We-are-a-multi-location-practice-Why-can-t-we-move-appointments-from-one-location-to-another 2025-08-03T14:26:17Z https://support.planetdds.com/hc/en-us/articles/115002083832-I-am-currently-a-subscriber-to-DoseSpot-accessing-my-account-through-their-website-How-can-I-convert-my-existing-account-in-order-to-integrate-with-Denticon 2025-08-03T15:22:58Z https://support.planetdds.com/hc/en-us/articles/115002083852-Our-office-uses-DPS-for-particular-duties-such-as-insurance-verification-When-our-office-needs-assistance-who-do-we-contact-for-help 2025-08-03T14:20:51Z https://support.planetdds.com/hc/en-us/articles/115002083872-Our-patient-was-referred-to-our-office-by-another-dentist-How-do-we-indicate-the-patient-s-referral-to-us 2025-08-03T12:14:45Z https://support.planetdds.com/hc/en-us/articles/115002083912-Production 2025-08-03T11:31:16Z https://support.planetdds.com/hc/en-us/articles/115002083972-A-patient-has-moved-but-we-want-to-maintain-the-patient-record-How-do-I-make-a-patient-inactive 2025-08-03T14:30:59Z https://support.planetdds.com/hc/en-us/articles/115002083992-Our-office-used-DentalXChange-for-our-electronic-insurance-claim-submissions-We-haven-t-had-problems-with-sending-our-claims-from-Denticon-to-DentalXChange-until-recently-We-re-now-getting-a-message-that-eclaims-cannot-be-submitted 2025-08-03T15:23:15Z https://support.planetdds.com/hc/en-us/articles/115002084012-How-are-we-able-to-use-our-Pick-List-in-our-medical-and-dental-questionnaires 2025-08-03T12:17:40Z https://support.planetdds.com/hc/en-us/articles/115002084092-Why-are-the-timestamps-in-Denticon-indicated-as-Pacific-time-zone 2025-08-03T15:30:34Z https://support.planetdds.com/hc/en-us/articles/115002084152-How-may-our-office-create-claim-statuses-for-tracking-our-insurance-claims 2025-08-03T12:17:48Z https://support.planetdds.com/hc/en-us/articles/115002084172-How-are-we-able-to-use-claim-statuses-in-our-patient-s-insurance-claim 2025-08-03T11:37:07Z https://support.planetdds.com/hc/en-us/articles/115002084512-How-can-we-setup-an-X-ray-system-bridge-in-Denticon-with-Google-Chrome 2025-08-03T11:27:24Z https://support.planetdds.com/hc/en-us/articles/115002084532-How-to-reach-Support-Guide-to-Support-Tickets 2025-08-03T15:29:54Z https://support.planetdds.com/hc/en-us/articles/115002084632-We-have-an-insurance-claim-that-the-carrier-will-not-pay-as-expected-Our-patient-should-be-responsible-for-the-difference-How-do-we-easily-enter-the-payment 2025-08-03T11:36:57Z https://support.planetdds.com/hc/en-us/articles/115002084652-We-have-an-insurance-claim-that-the-carrier-will-not-pay-as-expected-We-need-to-write-off-the-unpaid-insurance-amount-because-we-charged-the-incorrect-fee-How-do-we-easily-enter-the-payment-and-write-off 2025-08-03T11:36:58Z https://support.planetdds.com/hc/en-us/articles/115002084672-How-does-Denticon-handle-the-EMV-credit-card-processing-requirement 2025-08-03T12:15:13Z https://support.planetdds.com/hc/en-us/articles/115002084692-Some-of-our-patients-have-extensive-treatment-plans-and-we-don-t-want-to-see-all-the-procedures-How-are-we-able-to-see-only-our-desired-treatment-planned-procedures-on-the-screen 2025-08-03T11:36:51Z https://support.planetdds.com/hc/en-us/articles/115002084712-When-we-generate-our-Recall-Due-Overdue-but-Not-Scheduled-Report-there-are-patients-on-the-list-who-are-already-scheduled-What-did-we-do-wrong 2025-08-03T11:42:36Z https://support.planetdds.com/hc/en-us/articles/115002084732-We-sometimes-see-a-different-patient-s-name-and-x-rays-when-we-access-a-patient-s-images-in-our-imaging-software-program-Why-is-this-so 2025-08-03T11:27:24Z https://support.planetdds.com/hc/en-us/articles/115002084752-I-viewed-the-current-Release-Notes-information-How-am-I-able-to-disable-the-information 2025-08-03T15:30:10Z https://support.planetdds.com/hc/en-us/articles/115002084772-When-I-try-to-access-a-screen-or-perform-a-task-I-sometimes-receive-an-access-denied-error-message-Why-do-I-get-this-message-and-who-can-correct-for-me 2025-08-03T12:16:13Z https://support.planetdds.com/hc/en-us/articles/115002084812-Our-office-has-the-effective-schedule-feature-activated-How-are-we-able-to-setup-the-provider-s-schedule 2025-08-03T12:16:44Z https://support.planetdds.com/hc/en-us/articles/115002084832-On-the-Treatment-Plan-screen-what-do-the-letters-in-the-various-columns-mean 2025-08-03T11:36:49Z https://support.planetdds.com/hc/en-us/articles/115002084852-How-are-we-able-to-customize-the-frequency-limitations-which-are-used-in-the-insurance-plan-setup 2025-08-03T12:17:47Z https://support.planetdds.com/hc/en-us/articles/115002084872-How-are-we-able-to-generate-labels-for-all-patients-who-are-assigned-to-a-particular-insurance-plan 2025-08-03T11:43:42Z https://support.planetdds.com/hc/en-us/articles/115002084892-We-want-to-make-sure-that-all-our-insurance-claims-are-able-to-be-generated-How-are-we-able-to-understand-if-we-need-to-correct-the-billing-order-for-posted-procedures 2025-08-03T11:42:16Z https://support.planetdds.com/hc/en-us/articles/115002084912-What-is-the-best-way-to-protect-the-financial-integrity-of-my-office-s-recorded-transactions 2025-08-03T11:42:58Z https://support.planetdds.com/hc/en-us/articles/115002084972-An-insurance-plan-requires-a-daily-co-pay-for-an-office-visit-How-do-we-set-this-up 2025-08-03T12:17:30Z https://support.planetdds.com/hc/en-us/articles/115002084992-My-patient-has-accepted-the-treatment-plan-and-has-made-an-appointment-How-do-I-link-the-treatment-plan-to-the-appointment 2025-08-03T11:37:31Z https://support.planetdds.com/hc/en-us/articles/115002085072-Our-office-has-recorded-lots-of-capitation-payments-yet-we-are-unable-to-view-all-the-payments-How-are-we-able-to-see-all-the-capitation-payments 2025-08-03T11:37:19Z https://support.planetdds.com/hc/en-us/articles/115002085092-We-need-to-review-our-scheduled-appointments-which-occurred-two-or-more-years-ago 2025-08-03T14:26:34Z https://support.planetdds.com/hc/en-us/articles/115002085112-How-do-I-prepare-a-treatment-plan 2025-09-04T23:54:56Z https://support.planetdds.com/hc/en-us/articles/115002085132-Our-office-wants-to-generate-a-report-to-understand-which-of-our-patients-we-have-referred-out-Which-report-should-we-consider 2025-08-03T11:42:34Z https://support.planetdds.com/hc/en-us/articles/115002085152-When-I-requested-the-online-password-reset-assistance-I-didn-t-get-the-email-What-is-wrong 2025-08-03T12:16:19Z https://support.planetdds.com/hc/en-us/articles/115002085192-What-is-the-difference-between-Treatment-Plan-IDs-Phase-IDs-and-Order-IDs 2025-08-03T11:36:49Z https://support.planetdds.com/hc/en-us/articles/115002085212-Our-dentist-has-been-approved-by-DoseSpot-for-e-prescriptions-and-we-have-received-the-integration-information-from-DoseSpot-How-are-we-able-to-complete-the-integration-within-Denticon 2025-08-03T15:22:58Z https://support.planetdds.com/hc/en-us/articles/115002085232-When-we-input-a-tooth-specific-procedure-code-into-a-patient-s-Treatment-Plan-we-are-not-prompted-for-a-tooth-number-What-is-wrong-with-our-account 2025-08-03T12:17:20Z https://support.planetdds.com/hc/en-us/articles/115002085252-How-is-our-office-able-to-know-Denticon-s-EHR-Certification-number 2025-08-03T14:31:26Z https://support.planetdds.com/hc/en-us/articles/115002085272-Some-plans-we-re-in-network-with-downgrade-certain-procedures-like-posterior-composites-How-can-we-accurately-treatment-plan-these-procedures-reflecting-the-correct-fee 2025-08-03T11:37:12Z https://support.planetdds.com/hc/en-us/articles/115002085292-Why-is-there-a-difference-in-the-production-numbers-on-the-Production-Summary-and-in-the-Income-Allocation-reports 2025-08-03T11:42:13Z https://support.planetdds.com/hc/en-us/articles/115002085312-How-are-we-able-to-delete-a-patient-s-Pre-Authorization-claim 2025-08-03T11:37:51Z https://support.planetdds.com/hc/en-us/articles/115002085332-How-are-we-able-to-generate-a-report-to-know-which-adjustments-we-ve-used 2025-08-03T11:42:02Z https://support.planetdds.com/hc/en-us/articles/115002085352-Sometimes-my-computer-indicates-that-it-will-close-my-session-in-10-minutes-Why-is-this-happening 2025-08-03T15:30:12Z https://support.planetdds.com/hc/en-us/articles/115002085372-Our-office-posted-a-procedure-created-a-claim-and-recorded-a-payment-to-a-wrong-provider-How-are-we-able-to-correct-the-problem 2025-08-03T11:36:32Z https://support.planetdds.com/hc/en-us/articles/115002085392-Is-there-a-report-to-view-the-claim-statuses-our-office-entered-in-our-patient-s-insurance-claims 2025-08-03T11:42:16Z https://support.planetdds.com/hc/en-us/articles/115002085412-A-patient-s-insurance-claim-needs-a-Diagnosis-code-on-it-How-are-we-able-to-use-Diagnosis-Codes-in-dental-claims 2025-08-03T11:37:10Z https://support.planetdds.com/hc/en-us/articles/115002085472-How-may-a-fee-schedule-be-assigned-to-a-particular-provider-or-a-particular-office 2025-08-03T12:15:50Z https://support.planetdds.com/hc/en-us/articles/115002085592-From-the-Scheduler-how-can-I-add-enter-Progress-Notes-to-my-patient-s-record 2025-08-03T11:14:42Z https://support.planetdds.com/hc/en-us/articles/115002085632-We-are-part-of-a-large-dental-organization-How-is-our-office-able-to-view-only-the-explosion-codes-we-use 2025-08-03T12:17:24Z https://support.planetdds.com/hc/en-us/articles/115002085652-How-does-the-Real-Time-Eligibility-feature-work 2025-08-03T12:17:33Z https://support.planetdds.com/hc/en-us/articles/115002085672-I-need-to-add-a-Progress-Notes-macro-to-a-different-category-that-is-not-listed-How-do-I-add-a-new-category 2025-08-03T11:14:44Z https://support.planetdds.com/hc/en-us/articles/115002085692-When-we-try-to-move-around-in-Denticon-we-have-problems-We-never-had-problems-with-Eaglesoft-What-could-cause-the-problem-in-my-computer 2025-08-03T15:30:26Z https://support.planetdds.com/hc/en-us/articles/115002085712-I-m-having-trouble-with-some-of-the-Denticon-functions-Is-there-a-one-thing-magic-key-to-making-my-experience-better 2025-08-03T15:30:19Z https://support.planetdds.com/hc/en-us/articles/115002085772-We-no-longer-need-to-see-an-operatory-column-in-the-Scheduler-We-cannot-delete-the-column-from-our-office-setup-How-are-we-able-to-remove-the-column-from-view 2025-08-03T14:26:33Z https://support.planetdds.com/hc/en-us/articles/115002085792-Which-reports-and-activities-does-Denticon-recommend-to-generate-at-the-end-of-each-day 2025-08-03T11:41:59Z https://support.planetdds.com/hc/en-us/articles/115002085812-Our-office-sometimes-loses-internet-connection-due-to-anticipated-bad-weather-or-historical-bad-connection-with-our-Internet-Service-Provider-ISP-How-can-we-prepare-office-for-these-occasions 2025-08-03T11:42:03Z https://support.planetdds.com/hc/en-us/articles/115002085832-How-do-I-enter-a-progress-note 2025-08-03T11:14:42Z https://support.planetdds.com/hc/en-us/articles/115002085892-How-do-I-graphically-chart-a-patient-s-pre-existing-dental-condition 2025-08-03T11:14:26Z https://support.planetdds.com/hc/en-us/articles/115002085912-Class-V 2025-08-03T11:30:59Z https://support.planetdds.com/hc/en-us/articles/115002085932-I-created-a-claim-in-the-past-for-a-patient-with-the-wrong-information-tooth-number-surfaces-procedure-codes-We-ve-already-closed-out-our-data-and-updated-our-statement-date-How-do-I-correct-the-information 2025-08-03T11:37:26Z https://support.planetdds.com/hc/en-us/articles/115002086012-What-cyber-security-protocol-does-Planet-DDS-use-in-order-to-prevent-hacking-of-its-software-products 2025-08-03T15:30:03Z https://support.planetdds.com/hc/en-us/articles/115002086032-Production-Office 2025-08-03T11:31:17Z https://support.planetdds.com/hc/en-us/articles/115002086052-Allocation-Office 2025-08-03T11:30:56Z https://support.planetdds.com/hc/en-us/articles/115002086072-Production-Adjustment 2025-08-03T11:31:16Z https://support.planetdds.com/hc/en-us/articles/115002086092-Income-Adjustment 2025-08-03T11:31:05Z https://support.planetdds.com/hc/en-us/articles/115002086112-Allocation-Date 2025-08-03T11:30:56Z https://support.planetdds.com/hc/en-us/articles/115002086132-Previous-Allocation 2025-08-03T11:31:16Z https://support.planetdds.com/hc/en-us/articles/115002086152-Patient-Payment 2025-08-03T11:31:14Z https://support.planetdds.com/hc/en-us/articles/115002086172-An-insurance-claim-for-our-patient-has-an-attachment-that-may-be-required-by-the-insurance-carrier-xray-periodontal-charting-etc-What-is-the-best-protocol-for-submitting-an-attachment 2025-08-03T11:37:07Z https://support.planetdds.com/hc/en-us/articles/115002086192-How-do-I-update-my-patient-s-procedures-into-the-Completed-Procedures-tab-of-the-charting-module 2025-08-03T11:14:30Z https://support.planetdds.com/hc/en-us/articles/115002086212-Insurance-Payments 2025-08-03T11:31:05Z https://support.planetdds.com/hc/en-us/articles/115002086232-Insurance-Payments-to-Previous-Balance 2025-08-03T11:31:06Z https://support.planetdds.com/hc/en-us/articles/115002086252-Allocation-Order 2025-08-03T11:30:56Z https://support.planetdds.com/hc/en-us/articles/115002086272-When-I-submit-a-ticket-in-the-Help-Portal-I-can-choose-if-a-Denticon-team-member-may-login-to-help-me-How-does-this-work-especially-related-to-HIPAA 2025-08-03T15:29:55Z https://support.planetdds.com/hc/en-us/articles/115002086292-I-m-having-difficulty-with-my-login-password-and-need-to-reset-it-quickly-Is-there-a-way-I-can-do-this 2025-08-03T12:16:18Z https://support.planetdds.com/hc/en-us/articles/115002086312-Where-am-I-able-to-locate-the-Webinars-which-have-been-presented-in-the-past 2025-08-03T11:32:01Z https://support.planetdds.com/hc/en-us/articles/115002086332-Why-can-t-I-see-appointments-older-than-two-years-old-on-my-schedule 2025-08-03T14:26:12Z https://support.planetdds.com/hc/en-us/articles/115002086372-Why-am-I-not-able-to-view-all-the-charting-conditions-when-I-select-a-tooth 2025-08-03T11:14:26Z https://support.planetdds.com/hc/en-us/articles/115002086392-Why-are-we-not-able-to-view-a-document-we-generated-for-a-patient 2025-08-03T11:42:43Z https://support.planetdds.com/hc/en-us/articles/115002086412-What-is-the-general-format-of-the-Support-Webinars 2025-08-03T11:32:00Z https://support.planetdds.com/hc/en-us/articles/115002086432-We-re-not-seeing-an-office-designation-in-the-ledger-How-are-we-able-to-correct 2025-08-03T12:15:47Z https://support.planetdds.com/hc/en-us/articles/115002086452-We-have-the-insurance-company-s-pre-authorization-determination-How-are-we-able-to-locate-a-patient-s-pre-authorization-claim-for-updating 2025-08-03T11:38:05Z https://support.planetdds.com/hc/en-us/articles/115002086472-I-have-a-product-suggestion-for-a-program-enhancement-How-do-I-submit-my-recommendation 2025-08-03T15:30:17Z https://support.planetdds.com/hc/en-us/articles/115002086492-How-do-I-enter-macros-for-the-Progress-Notes 2025-08-03T11:14:43Z https://support.planetdds.com/hc/en-us/articles/115002086632-How-do-we-setup-AppointNow 2025-08-03T12:14:40Z https://support.planetdds.com/hc/en-us/articles/115002086652-When-I-attempt-to-scan-or-upload-a-document-into-my-patient-record-I-get-a-message-that-the-file-is-too-big-How-can-I-get-the-file-to-upload-into-my-patient-s-record 2025-08-03T14:31:35Z https://support.planetdds.com/hc/en-us/articles/115002086692-How-are-the-teeth-arranged-on-the-charting-module 2025-08-03T11:14:25Z https://support.planetdds.com/hc/en-us/articles/115002086712-How-do-I-print-a-confirmation-call-list-of-appointments 2025-08-03T11:42:29Z https://support.planetdds.com/hc/en-us/articles/115002086732-Some-of-our-attachments-are-not-currently-in-a-digital-format-for-attachment-to-electronic-claims-May-we-scan-the-document-to-make-it-an-electronic-format-then-attach-to-claims 2025-08-03T11:37:09Z https://support.planetdds.com/hc/en-us/articles/115002086752-How-can-I-create-a-deposit-slip 2026-03-20T20:12:49Z https://support.planetdds.com/hc/en-us/articles/115002086772-How-do-I-generate-my-monthly-statements 2025-08-03T11:42:49Z https://support.planetdds.com/hc/en-us/articles/115002086792-The-recall-reports-screen-has-a-Post-Op-Report-and-a-Procedural-Recall-Report-listed-What-is-the-difference 2025-08-03T11:43:27Z https://support.planetdds.com/hc/en-us/articles/115002086812-How-do-we-setup-procedures-that-are-downgraded-by-the-insurance-carrier 2025-08-03T12:15:31Z https://support.planetdds.com/hc/en-us/articles/115002086832-Our-office-employs-a-specialist-dentist-We-are-contracted-with-an-insurance-carrier-which-makes-us-a-PPO-office-Our-specialist-dentist-has-the-ability-to-charge-different-fees-than-our-general-dentists-How-do-I-assign-this-type-of-fee-schedule 2025-08-03T12:15:50Z https://support.planetdds.com/hc/en-us/articles/115002086852-Our-office-participates-with-various-PPO-plans-I-ve-entered-the-PPO-fee-schedules-but-when-I-enter-services-for-my-patients-with-these-plans-the-insurance-coverages-aren-t-calculating-properly-Why 2025-08-03T12:16:25Z https://support.planetdds.com/hc/en-us/articles/115002086872-I-know-Denticon-distinguishes-between-different-types-of-fee-schedules-How-do-I-get-started-entering-our-office-s-fee-schedules 2025-08-03T12:15:07Z https://support.planetdds.com/hc/en-us/articles/115002086892-How-do-I-add-a-fee-schedule 2025-08-03T12:15:07Z https://support.planetdds.com/hc/en-us/articles/115002086912-One-of-the-insurance-carriers-indicates-there-are-two-types-of-designations-onto-which-I-can-enroll-What-is-the-difference-between-EPO-and-PPO 2025-08-03T12:14:51Z https://support.planetdds.com/hc/en-us/articles/115002086932-How-do-I-know-whether-to-attach-a-fee-schedule-to-a-plan-or-to-a-carrier 2025-08-03T12:16:23Z https://support.planetdds.com/hc/en-us/articles/115002086952-When-batching-my-insurance-claims-what-do-the-red-international-No-sign-and-the-green-white-check-mark-in-the-Val-column-mean 2025-08-03T14:20:02Z https://support.planetdds.com/hc/en-us/articles/115002086972-I-have-a-fee-schedule-saved-on-my-computer-in-a-Microsoft-Excel-file-How-do-I-import-the-information-into-my-Denticon-fee-schedules 2025-08-03T12:16:57Z https://support.planetdds.com/hc/en-us/articles/115002086992-One-of-the-insurance-carriers-to-which-our-office-is-a-preferred-provider-has-two-schedules-We-notice-that-there-is-only-one-listing-for-the-carrier-How-do-we-attach-the-schedules-to-the-carrier-so-the-correct-numbers-are-used-for-patients 2025-08-03T12:16:26Z https://support.planetdds.com/hc/en-us/articles/115002087012-I-d-like-to-see-the-days-a-provider-is-available-Is-there-a-quick-way-on-the-Scheduler-to-do-this 2025-08-03T14:26:36Z https://support.planetdds.com/hc/en-us/articles/115002087032-At-the-time-of-service-the-patient-stated-there-was-no-insurance-coverage-Now-they-ve-discovered-they-do-have-coverage-How-do-I-submit-the-claim 2025-08-03T11:37:38Z https://support.planetdds.com/hc/en-us/articles/115002087052-How-do-I-indicate-that-I-will-be-enclosing-x-rays-and-or-models-with-my-claim 2025-08-03T11:36:53Z https://support.planetdds.com/hc/en-us/articles/115002087072-How-do-I-get-my-claims-together-for-submission-either-by-printing-or-e-claiming 2025-08-03T11:38:01Z https://support.planetdds.com/hc/en-us/articles/115002087092-I-printed-a-claim-and-realized-the-subscriber-s-and-or-patient-s-personal-information-is-wrong-What-do-I-do-to-get-the-correct-information-on-the-claim 2025-08-03T11:37:36Z https://support.planetdds.com/hc/en-us/articles/115002087112-I-created-a-claim-today-for-a-patient-with-the-wrong-tooth-information-number-surfaces-How-do-I-send-it-out-with-the-correct-tooth-number 2025-08-03T11:37:26Z https://support.planetdds.com/hc/en-us/articles/115002087132-How-do-I-indicate-the-prior-placement-date-for-a-crown 2025-08-03T11:37:08Z https://support.planetdds.com/hc/en-us/articles/115002087152-We-have-patients-who-accidentally-have-been-removed-from-the-call-list-How-do-we-restore-them-to-the-call-list-so-our-office-can-follow-up-with-the-patient-for-a-new-appointment 2025-08-03T14:26:19Z https://support.planetdds.com/hc/en-us/articles/115002087172-How-do-I-know-if-insurance-was-attached-when-a-treatment-procedure-was-entered 2025-08-03T11:36:53Z https://support.planetdds.com/hc/en-us/articles/115002087192-My-office-likes-to-make-notes-for-use-only-in-our-office-regarding-the-claims-we-send-out-Can-I-add-an-office-specific-note 2025-08-03T11:37:08Z https://support.planetdds.com/hc/en-us/articles/115002087212-How-do-I-prepare-an-insurance-claim 2025-08-03T11:36:52Z https://support.planetdds.com/hc/en-us/articles/115002087232-I-ve-sent-a-claim-via-electronic-means-but-now-I-need-to-print-the-claim-and-mail-to-the-insurance-carrier-How-do-I-print-a-claim 2025-08-03T11:37:25Z https://support.planetdds.com/hc/en-us/articles/115002087272-Can-I-make-a-financial-adjustment-to-the-Ledger 2025-08-03T11:36:30Z https://support.planetdds.com/hc/en-us/articles/115002087292-We-have-patients-who-have-missed-or-cancelled-appointments-Some-of-them-have-rescheduled-but-others-have-not-How-do-we-reschedule-an-appointment-that-appears-on-the-call-list 2025-08-03T14:26:20Z https://support.planetdds.com/hc/en-us/articles/115002087312-My-patient-indicated-at-the-appointment-there-was-insurance-with-carrier-A-Now-my-patient-tells-me-there-is-insurance-with-carrier-B-How-do-I-re-submit-the-claim-to-carrier-B 2025-08-03T11:37:25Z https://support.planetdds.com/hc/en-us/articles/115002087332-I-m-trying-to-enter-an-insurance-payment-the-claim-doesn-t-appear-on-the-insurance-payment-screen-On-patient-s-ledger-the-claim-shows-that-I-printed-it-but-it-says-it-s-closed-I-don-t-remember-closing-the-claim-nor-making-an-insurance-payment 2025-08-03T11:37:15Z https://support.planetdds.com/hc/en-us/articles/115002087352-A-patient-wants-to-know-which-claims-were-paid-and-which-claims-are-still-outstanding-What-s-the-best-way-to-get-this-information 2025-08-03T11:43:52Z https://support.planetdds.com/hc/en-us/articles/115002087372-I-can-t-locate-the-payment-type-I-should-use-for-our-third-party-financing-company-Care-Credit-Capital-One-How-do-I-enter-a-new-payment-type 2025-08-03T12:16:35Z https://support.planetdds.com/hc/en-us/articles/115002087392-How-do-I-post-a-batch-insurance-payment-for-several-patient-claims 2025-08-03T11:37:52Z https://support.planetdds.com/hc/en-us/articles/115002087412-How-do-I-post-a-batch-payment-for-several-members-of-a-family 2025-08-03T11:37:53Z https://support.planetdds.com/hc/en-us/articles/115002087432-We-performed-treatment-on-the-patient-and-the-procedure-estimated-a-particular-insurance-amount-When-we-received-the-insurance-check-it-was-more-than-what-we-expected-How-do-I-post-a-payment-from-insurance-that-is-larger-than-expected 2025-08-03T11:36:58Z https://support.planetdds.com/hc/en-us/articles/115002087452-How-do-I-post-a-single-insurance-payment-from-an-insurance-carrier 2025-08-03T11:36:25Z https://support.planetdds.com/hc/en-us/articles/115002087472-Our-office-uses-a-third-party-financing-company-Care-Credit-Capital-One-How-do-we-make-a-patient-payment-using-these 2025-08-03T12:16:34Z https://support.planetdds.com/hc/en-us/articles/115002087492-When-I-look-at-the-account-ledger-there-is-showing-in-the-PATIENT-field-instead-of-a-patient-name-What-do-the-stars-asterisks-mean 2025-08-03T11:36:38Z https://support.planetdds.com/hc/en-us/articles/115002087512-I-notice-there-are-letters-icons-P-and-S-on-some-of-my-appointments-in-the-Scheduler-window-Sometimes-they-are-different-colors-What-do-those-mean 2025-08-03T14:26:37Z https://support.planetdds.com/hc/en-us/articles/115002087532-How-can-I-find-a-history-of-our-capitation-payments 2025-08-03T11:43:49Z https://support.planetdds.com/hc/en-us/articles/115002087552-How-do-I-enter-a-capitation-check-payment-from-a-managed-care-carrier 2025-08-03T11:37:18Z https://support.planetdds.com/hc/en-us/articles/115002087572-At-the-end-of-the-month-our-office-has-to-submit-a-report-to-the-managed-care-carrier-How-can-I-find-out-what-patient-care-we-ve-provided-for-managed-care-patients 2025-08-03T11:43:49Z https://support.planetdds.com/hc/en-us/articles/115002087592-Our-practice-has-Medicaid-patients-How-do-I-setup-these-patients 2025-08-03T14:30:50Z https://support.planetdds.com/hc/en-us/articles/115002087612-How-do-I-set-up-a-Managed-Care-insurance-plan 2025-08-03T12:17:49Z https://support.planetdds.com/hc/en-us/articles/115002087652-We-have-a-Dymo-label-printer-in-our-office-How-may-we-print-a-label-for-a-patient-s-appointment 2025-08-03T14:26:28Z https://support.planetdds.com/hc/en-us/articles/115002087672-Our-office-has-a-new-provider-dentist-or-hygienist-We-have-a-lot-of-offices-which-the-new-provider-should-have-access-to-all-How-do-I-quickly-attach-the-new-provider-to-several-offices-at-once 2025-08-03T12:16:47Z https://support.planetdds.com/hc/en-us/articles/115002087692-Our-office-added-a-new-staff-member-We-granted-the-new-user-the-ability-to-access-our-office-but-the-user-can-t-login-The-screen-says-Access-Denied-when-the-user-tries-to-login-to-the-office-What-s-the-problem 2025-08-03T12:16:15Z https://support.planetdds.com/hc/en-us/articles/115002087712-Our-office-has-a-new-staff-member-We-have-a-lot-of-offices-which-the-new-user-should-have-access-to-all-How-do-I-quickly-attach-the-new-user-to-several-offices-at-once 2025-08-03T12:16:16Z https://support.planetdds.com/hc/en-us/articles/115002087732-We-need-to-adjust-the-hours-and-or-days-that-a-staff-member-can-access-the-office-information-How-do-we-set-those-hours-and-or-days 2025-08-03T12:16:15Z https://support.planetdds.com/hc/en-us/articles/115002087752-We-have-a-Dymo-label-printer-in-our-office-We-know-we-can-access-the-patient-s-record-and-print-an-appointment-label-from-the-record-Is-there-an-easy-way-to-print-a-label-for-a-newly-made-appointment 2025-08-03T14:26:04Z https://support.planetdds.com/hc/en-us/articles/115002087772-How-do-I-make-changes-to-the-Medical-Alerts-section 2025-08-03T12:17:40Z https://support.planetdds.com/hc/en-us/articles/115002087792-Our-office-wants-to-make-changes-to-the-Patient-Types-How-do-we-make-the-changes 2025-08-03T12:17:44Z https://support.planetdds.com/hc/en-us/articles/115002087812-Our-office-wants-to-make-changes-to-the-Responsible-Party-Types-How-do-we-make-the-changes 2025-08-03T12:17:44Z https://support.planetdds.com/hc/en-us/articles/115002087832-Our-office-has-a-signature-pad-but-we-re-having-difficulties-with-it-We-can-t-capture-the-patient-s-signature-Who-can-help-us 2025-11-05T21:21:47Z https://support.planetdds.com/hc/en-us/articles/115002087892-Our-office-has-been-told-by-an-insurance-carrier-we-need-a-National-Provider-Identification-Number-NPI-How-do-we-get-an-NPI 2025-08-03T12:18:03Z https://support.planetdds.com/hc/en-us/articles/115002087912-Denticon-Workstation-Configuration 2025-08-03T12:14:49Z https://support.planetdds.com/hc/en-us/articles/115002087932-What-are-Patient-Types-and-Responsible-Party-Types 2025-09-03T15:12:40Z https://support.planetdds.com/hc/en-us/articles/115002087952-Our-practice-utilizes-provider-referrals-Can-I-set-up-a-referral-list 2025-08-03T12:17:08Z https://support.planetdds.com/hc/en-us/articles/115002087972-We-have-patients-who-have-missed-or-cancelled-appointments-Some-of-them-have-rescheduled-but-others-have-not-How-do-we-know-who-needs-to-be-rescheduled 2025-08-03T14:26:20Z https://support.planetdds.com/hc/en-us/articles/115002087992-One-of-our-providers-will-be-out-of-the-office-for-a-special-reason-vacation-holiday-seminar-The-office-will-remain-open-How-do-I-create-exceptions-to-a-provider-s-schedule 2025-08-03T12:16:45Z https://support.planetdds.com/hc/en-us/articles/115002088012-Our-office-is-obtaining-National-Provider-Identification-Number-NPI-for-our-providers-What-is-the-difference-between-the-Type-1-and-Type-2-NPI 2025-08-03T12:18:04Z https://support.planetdds.com/hc/en-us/articles/115002088072-I-entered-an-appointment-in-the-Scheduler-for-a-new-patient-who-has-not-yet-been-seen-in-our-office-Therefore-there-is-no-patient-data-entered-yet-How-is-the-best-way-to-enter-the-patient-data 2025-08-03T14:30:50Z https://support.planetdds.com/hc/en-us/articles/115002088092-How-do-I-attach-a-photo-of-my-patient-to-their-record 2025-08-03T14:30:56Z https://support.planetdds.com/hc/en-us/articles/115002088112-I-know-a-patient-has-a-record-However-when-I-search-for-the-patient-I-don-t-find-the-record-How-do-I-search-for-an-Inactive-patient 2025-08-03T14:30:46Z https://support.planetdds.com/hc/en-us/articles/115002088132-Our-staff-needs-to-be-alerted-regarding-information-on-a-specific-patient-How-can-we-get-something-to-appear-with-the-information-when-we-access-a-patient-record 2025-08-03T14:31:41Z https://support.planetdds.com/hc/en-us/articles/115002088152-Our-staff-needs-to-be-alerted-regarding-information-about-particular-patient-types-How-can-we-get-something-to-appear-with-the-information-when-we-access-a-patient-who-is-assigned-that-patient-type 2025-08-03T14:31:41Z https://support.planetdds.com/hc/en-us/articles/115002088172-How-can-I-find-patients-who-are-and-are-not-indicated-as-having-a-HIPAA-agreement-on-file-with-our-office 2025-08-03T11:43:41Z https://support.planetdds.com/hc/en-us/articles/115002088192-We-have-a-website-that-has-a-link-for-online-patient-registration-How-do-we-know-a-patient-has-registered-online 2025-08-03T14:31:45Z https://support.planetdds.com/hc/en-us/articles/115002088212-We-have-patients-who-have-missed-or-cancelled-appointments-Some-of-them-have-rescheduled-butothers-have-not-How-do-we-remove-patients-from-the-list-who-have-already-rescheduled-or-who-we-know-do-not-need-to-be-on-the-list 2025-08-03T14:26:19Z https://support.planetdds.com/hc/en-us/articles/115002088232-We-have-a-website-How-can-we-add-a-link-for-patient-registration 2025-08-03T14:31:45Z https://support.planetdds.com/hc/en-us/articles/115002088252-In-our-multi-location-office-patient-A-and-B-have-the-same-responsible-party-yet-have-been-entered-individually-in-the-different-office-locations-Therefore-the-account-receives-two-statements-How-can-I-combine-the-account-so-there-is-only-one-statemen 2025-08-03T14:31:02Z https://support.planetdds.com/hc/en-us/articles/115002088272-We-have-multiple-locations-Can-patient-A-and-B-share-a-responsible-party-yet-have-different-home-offices 2025-08-03T14:30:51Z https://support.planetdds.com/hc/en-us/articles/115002088292-Our-office-has-sent-a-communication-email-message-to-our-patient-via-Patient-Email-or-Text-Message-link-Our-patient-has-stated-a-email-reply-was-sent-How-do-we-retrieve-the-patient-s-response-message 2025-08-03T14:20:56Z https://support.planetdds.com/hc/en-us/articles/115002088312-How-do-I-update-a-patient-s-contact-information 2025-08-03T14:30:56Z https://support.planetdds.com/hc/en-us/articles/115002088332-A-patient-s-medical-history-information-has-changed-How-do-I-update-the-information 2025-08-03T14:31:14Z https://support.planetdds.com/hc/en-us/articles/115002088352-Our-patient-needs-a-new-contract-setup-The-patient-has-a-previous-contract-which-was-fully-paid-The-numbers-from-the-previous-contract-show-on-the-payment-plan-screen-How-do-I-enter-a-new-contract-for-the-patient 2025-08-03T14:20:09Z https://support.planetdds.com/hc/en-us/articles/115002088472-How-do-I-write-a-prescription 2025-08-03T12:15:03Z https://support.planetdds.com/hc/en-us/articles/115002088512-How-do-I-generate-a-report-of-patients-who-are-due-but-currently-not-scheduled 2025-08-03T11:42:35Z https://support.planetdds.com/hc/en-us/articles/115002088532-I-have-an-existing-patient-whom-I-want-to-place-on-the-recall-schedule-for-a-particular-date-Can-I-manually-alter-the-First-and-Last-Visit-dates-and-the-Recall-Due-date 2025-08-03T14:31:11Z https://support.planetdds.com/hc/en-us/articles/115002088552-I-need-to-follow-up-with-my-patients-who-have-had-difficult-procedures-done-such-as-root-canals-or-extractions-How-do-I-get-a-report-to-know-who-I-need-to-contact 2025-08-03T11:43:29Z https://support.planetdds.com/hc/en-us/articles/115002088572-What-are-First-Visit-Last-Visit-Recall-Due-Date-and-Scheduled-Recall-Date-on-the-patient-s-Edit-Recall-Due-Dates-screen-How-are-they-obtained 2025-08-03T14:31:10Z https://support.planetdds.com/hc/en-us/articles/115002088592-On-what-paper-should-I-print-my-statements 2025-08-03T11:42:39Z https://support.planetdds.com/hc/en-us/articles/115002088612-Our-schedule-is-quite-full-How-can-I-easily-find-an-open-appointment-slot-for-a-patient-s-appointment 2025-08-03T14:26:05Z https://support.planetdds.com/hc/en-us/articles/115002088672-Aging 2025-08-03T11:30:56Z https://support.planetdds.com/hc/en-us/articles/115002088692-Definitions-of-Fields-in-Orthodontic-Payment-Plan 2025-10-21T23:45:48Z https://support.planetdds.com/hc/en-us/articles/115002088712-New-Patient 2025-09-25T18:57:22Z https://support.planetdds.com/hc/en-us/articles/115002088732-Responsible-Party 2025-08-03T11:31:19Z https://support.planetdds.com/hc/en-us/articles/115002088752-Primary 2025-08-03T11:31:16Z https://support.planetdds.com/hc/en-us/articles/115002088772-Secondary 2025-08-03T11:31:20Z https://support.planetdds.com/hc/en-us/articles/115002088792-Tertiary 2025-08-03T11:31:21Z https://support.planetdds.com/hc/en-us/articles/115002088812-Quaternary 2025-08-03T11:31:19Z https://support.planetdds.com/hc/en-us/articles/115002088832-New-Patient-Appointment 2025-08-03T11:31:10Z https://support.planetdds.com/hc/en-us/articles/115002088852-Treatment-Plan 2025-08-03T11:31:22Z https://support.planetdds.com/hc/en-us/articles/115002088872-I-ve-got-a-fee-schedule-that-is-entered-as-a-PPO-type-It-needs-to-be-a-Managed-Care-type-I-don-t-want-to-input-the-whole-thing-again-How-do-I-change-the-schedule-type-from-one-type-to-another 2025-08-03T12:16:52Z https://support.planetdds.com/hc/en-us/articles/115002088892-We-have-several-locations-Patients-can-choose-whichever-office-they-wish-for-treatment-How-do-I-make-an-appointment-on-the-Scheduler-for-an-existing-patient-who-is-based-in-office-A-but-wishes-to-have-treatment-in-office-B 2025-08-03T14:26:03Z https://support.planetdds.com/hc/en-us/articles/115002088912-How-do-I-create-new-Notes-Macros-that-are-used-in-patient-Progress-Notes 2025-08-03T11:14:43Z https://support.planetdds.com/hc/en-us/articles/115002088952-How-do-I-make-an-appointment-on-the-Scheduler-for-an-existing-patient 2025-08-03T14:26:01Z https://support.planetdds.com/hc/en-us/articles/115002088972-How-can-I-send-a-message-to-Denticon 2025-08-03T14:20:50Z https://support.planetdds.com/hc/en-us/articles/115002088992-Should-the-lab-case-information-be-logged-in-on-the-appointment-for-which-the-impression-was-taken-or-on-the-future-appointment 2025-08-03T12:14:59Z https://support.planetdds.com/hc/en-us/articles/115002089012-Allocation-Provider 2025-08-03T11:30:57Z https://support.planetdds.com/hc/en-us/articles/115002089032-A-patient-we-have-never-seen-before-wants-to-make-an-appointment-Since-we-ve-never-seen-this-patient-there-are-no-patient-records-How-can-I-make-an-appointment-for-the-patient 2025-08-03T14:26:02Z https://support.planetdds.com/hc/en-us/articles/115002089052-Transaction-Provider 2025-08-03T11:31:22Z https://support.planetdds.com/hc/en-us/articles/115002089072-Preferred-Provider 2025-08-03T11:31:15Z https://support.planetdds.com/hc/en-us/articles/115002089092-We-increased-our-fees-and-are-unsure-if-we-completed-all-steps-correctly-The-fees-attached-to-appointments-did-not-increase-How-do-we-make-sure-that-the-fees-increased-where-necessary 2025-08-03T12:16:51Z https://support.planetdds.com/hc/en-us/articles/115002089112-Patient-Access-Level-Normal 2025-08-03T11:31:13Z https://support.planetdds.com/hc/en-us/articles/115002089132-Normal-Patient-Access-Level 2025-08-03T11:31:11Z https://support.planetdds.com/hc/en-us/articles/115002089152-Can-I-override-the-closed-hours-in-the-Scheduler-and-place-all-or-part-of-an-appointment-in-closed-hours 2025-08-03T14:26:02Z https://support.planetdds.com/hc/en-us/articles/115002089172-Is-there-a-way-to-electronically-file-with-secondary-tertiary-or-quaternary-insurance-plans-for-pre-authorization-claims-through-the-software-or-must-they-be-submitted-only-by-fax-or-mail 2025-08-03T11:37:57Z https://support.planetdds.com/hc/en-us/articles/115002089192-How-do-I-set-up-a-PPO-Plan-with-a-PPO-fee-schedule-It-s-not-calculating-correctly-and-I-m-not-sure-why-What-are-the-key-things-I-need-to-know 2025-08-03T12:16:25Z https://support.planetdds.com/hc/en-us/articles/115002089212-Patient-paid-with-a-credit-card-in-the-past-and-the-payment-shows-in-the-ledger-Today-we-agreed-to-provide-a-partial-refund-to-the-patient-How-do-I-refund-part-of-a-credit-card-payment-that-was-entered-in-the-past 2025-08-03T12:15:12Z https://support.planetdds.com/hc/en-us/articles/115002089232-Patient-paid-with-a-credit-card-in-the-past-the-payment-is-posted-to-the-ledger-How-do-I-refund-the-credit-card-payment-that-was-entered-in-the-past 2025-08-03T12:15:12Z https://support.planetdds.com/hc/en-us/articles/115002089252-A-responsible-party-that-has-been-turned-over-to-a-collection-agency-has-made-a-payment-through-the-agency-In-turn-the-agency-has-provided-my-office-with-the-payment-How-do-I-indicate-the-payment-has-been-made 2025-08-03T11:36:47Z https://support.planetdds.com/hc/en-us/articles/115002089312-I-need-to-generate-a-specific-letter-for-a-patient-How-do-I-print-a-single-letter-for-one-patient 2025-08-03T11:42:41Z https://support.planetdds.com/hc/en-us/articles/115002089352-Our-office-s-signature-pad-is-not-working-What-do-I-need-to-do-to-install-the-signature-pad-for-usage-in-Denticon 2025-08-03T12:18:15Z https://support.planetdds.com/hc/en-us/articles/115002089392-When-I-set-up-an-insurance-plan-there-s-a-field-indicated-as-Fees-to-print-on-claims-What-s-the-difference-between-the-choices-Office-UCR-fees-and-Actual-Charges 2025-08-03T12:16:26Z https://support.planetdds.com/hc/en-us/articles/115002089412-There-are-multiples-types-of-fee-schedules-Sometimes-our-patient-has-more-than-one-fee-schedule-to-consider-That-is-the-patient-is-attached-to-the-office-UCR-default-but-has-insurance-What-is-the-hierarchy-of-fee-schedule-calculation 2025-08-03T12:16:24Z https://support.planetdds.com/hc/en-us/articles/115002089432-How-can-I-know-to-which-insurance-plans-my-patients-are-assigned 2025-08-03T11:42:17Z https://support.planetdds.com/hc/en-us/articles/115002089452-How-can-I-understand-which-insurance-plans-insurance-carriers-and-employers-are-entered 2025-08-03T11:42:17Z https://support.planetdds.com/hc/en-us/articles/115002089472-I-ve-entered-an-insurance-plan-that-has-a-PPO-carrier-This-carrier-has-a-fee-schedule-How-do-I-enter-the-PPO-fee-schedule-and-how-do-I-attach-it-to-the-carrier 2025-08-03T12:18:01Z https://support.planetdds.com/hc/en-us/articles/115002089492-How-do-I-use-the-signature-pad-in-the-Progress-Notes 2025-08-03T11:14:44Z https://support.planetdds.com/hc/en-us/articles/115002089532-One-of-our-computers-is-not-printing-reports-forms-and-letters-from-Denticon-We-are-able-to-print-a-test-page-a-document-and-a-web-page-We-have-a-problem-only-when-printing-from-Denticon-Why-won-t-Denticon-print-our-letter-report-or-form 2025-08-03T11:43:35Z https://support.planetdds.com/hc/en-us/articles/115002089552-I-would-rather-my-staff-use-their-office-time-for-patient-care-instead-of-tedious-data-entry-What-s-the-best-way-to-have-someone-else-enter-our-fee-schedules-for-us 2025-08-03T12:15:07Z https://support.planetdds.com/hc/en-us/articles/115002089572-Can-I-attach-an-insurance-plan-to-a-patient-after-I-entered-the-patient-s-information 2025-08-03T14:31:15Z https://support.planetdds.com/hc/en-us/articles/115002089592-Our-patient-wants-a-receipt-for-today-s-activities-payment-transactions-next-appointment-How-can-I-print-a-receipt-for-the-patient 2025-08-03T11:43:52Z https://support.planetdds.com/hc/en-us/articles/115002089612-Our-office-uses-the-Tickler-feature-for-intra-office-communication-Does-the-Tickler-notify-the-user-that-a-message-was-sent-to-the-user 2025-08-03T14:20:47Z https://support.planetdds.com/hc/en-us/articles/115002089632-How-can-I-print-my-patient-s-Progress-Notes 2025-08-03T11:14:45Z https://support.planetdds.com/hc/en-us/articles/115002089652-How-do-I-attach-an-insurance-plan-to-additional-family-members 2025-08-03T14:31:16Z https://support.planetdds.com/hc/en-us/articles/115002089672-Our-office-has-several-locations-We-need-to-have-our-staff-search-all-patient-records-regardless-of-the-patient-s-Home-Office-How-do-we-default-our-patient-search-to-search-all-our-office-locations 2025-08-03T12:15:47Z https://support.planetdds.com/hc/en-us/articles/115002089712-We-have-one-family-member-who-shows-a-large-credit-balance-on-the-ledger-while-another-family-member-shows-a-balance-due-to-the-office-However-the-account-balance-is-0-so-the-account-really-doesn-t-owe-anything-to-the-office-How-can-we-correct 2025-08-03T11:36:32Z https://support.planetdds.com/hc/en-us/articles/115002089732-How-do-I-attach-an-insurance-plan-to-a-patient-while-entering-the-patient-s-information 2025-08-03T14:31:15Z https://support.planetdds.com/hc/en-us/articles/115002089752-Is-there-an-easy-way-to-copy-a-new-address-or-phone-number-to-the-Responsible-Party-and-other-account-members 2025-08-03T14:30:57Z https://support.planetdds.com/hc/en-us/articles/115002089772-While-adding-a-new-provider-our-office-did-not-have-some-of-the-necessary-information-at-the-time-i-e-the-provider-s-Tax-ID-or-NPI-How-do-update-the-provider-information 2025-08-03T12:16:43Z https://support.planetdds.com/hc/en-us/articles/115002089792-We-want-to-ensure-that-our-billing-information-will-correctly-print-on-claims-How-can-we-create-a-test-claim-to-see-if-the-insurance-billing-provider-and-treating-provider-info-is-correct 2025-08-03T11:38:02Z https://support.planetdds.com/hc/en-us/articles/115002089812-Where-is-the-license-number-in-Box-50-of-the-ADA-claim-form-determined-in-our-setup 2025-08-03T11:38:02Z https://support.planetdds.com/hc/en-us/articles/115002089832-Our-office-has-an-electronic-signature-pad-Is-there-a-way-for-our-patients-to-sign-the-treatment-plan-using-the-signature-pad 2025-08-03T11:42:31Z https://support.planetdds.com/hc/en-us/articles/115002089872-We-have-consent-forms-for-treatment-which-we-have-signed-by-the-patient-before-treatment-is-performed-However-the-consent-form-is-not-allowing-keyboard-entry-of-tooth-numbers-to-the-generated-letter-How-can-we-ensure-the-procedure-indicates-them 2025-08-03T11:43:13Z https://support.planetdds.com/hc/en-us/articles/115002089892-What-should-I-consider-when-I-find-an-insurance-plan-that-matches-another-plan-but-with-one-or-more-of-differences-such-as-deductible-maximum-or-benefits-and-coverage 2025-08-03T12:17:30Z https://support.planetdds.com/hc/en-us/articles/115002089912-We-noticed-duplicate-carriers-when-adding-an-insurance-plan-How-can-we-remove-the-duplicate-carriers-from-showing-up-for-selection 2025-08-03T14:21:00Z https://support.planetdds.com/hc/en-us/articles/115002089932-We-have-patients-who-have-dental-insurance-We-sometimes-notice-a-blue-square-C-icon-next-to-the-word-Primary-and-Secondary-When-we-mouseover-the-icon-the-hovertip-reveals-that-the-eligibility-is-verified-How-does-this-happen 2025-08-03T14:31:21Z https://support.planetdds.com/hc/en-us/articles/115002089972-How-can-we-add-a-new-insurance-category-for-a-plan-that-does-not-follow-the-standard-percentage-coverage-table-in-the-insurance-plan-setup-screen 2025-08-03T12:17:57Z https://support.planetdds.com/hc/en-us/articles/115002090032-When-we-add-a-referral-source-we-notice-a-field-for-Cost-How-is-the-referral-cost-utilized 2025-08-03T12:17:09Z https://support.planetdds.com/hc/en-us/articles/115002090052-Can-I-delete-an-insurance-plan 2025-08-03T12:17:33Z https://support.planetdds.com/hc/en-us/articles/115002090072-We-need-to-supply-a-copy-of-the-patient-s-restorative-chart-to-a-third-party-How-can-we-print-the-restorative-chart 2025-08-03T11:14:30Z https://support.planetdds.com/hc/en-us/articles/115002090092-When-I-enter-an-insurance-plan-I-notice-there-are-various-categories-for-plan-percentages-Also-the-percentages-always-show-the-dental-insurance-standard-of-100-80-50-How-can-I-change-the-entries-and-or-the-default-percentages 2025-08-03T12:17:57Z https://support.planetdds.com/hc/en-us/articles/115002090132-How-do-we-chart-a-supernumerary-tooth-in-the-pre-existing-dentition-screen 2025-08-03T11:14:28Z https://support.planetdds.com/hc/en-us/articles/115002090172--Is-there-a-quick-way-to-find-an-existing-appointment-for-a-new-patient-with-no-patient-record 2025-08-03T14:26:12Z https://support.planetdds.com/hc/en-us/articles/115002090192-We-have-an-active-patient-who-is-marked-as-No-Correspondence-How-does-the-No-Correspondence-selection-work-in-Denticon 2025-08-03T14:20:57Z https://support.planetdds.com/hc/en-us/articles/115002090232-Our-office-has-setup-the-ability-to-apply-discounts-on-Treatment-Plan-procedures-We-indicate-a-procedure-to-receive-a-discount-but-we-don-t-see-any-discount-shown-on-the-Treatment-Plan-screen-Where-will-we-see-the-discount-applied 2025-08-03T11:37:28Z https://support.planetdds.com/hc/en-us/articles/115002090272-Our-office-wants-to-setup-a-new-collection-letter-How-do-I-design-one 2025-08-03T11:41:52Z https://support.planetdds.com/hc/en-us/articles/115002090292-We-sometimes-need-to-know-which-patients-have-a-particular-code-in-the-Treatment-Plan-Is-there-a-report-we-can-generate-which-will-show-us-the-patients-who-have-a-specific-procedure-code-in-the-Treatment-Plan 2025-08-03T11:42:22Z https://support.planetdds.com/hc/en-us/articles/115002090332-When-we-add-a-new-office-location-we-see-we-have-options-regarding-various-setting-selections-Which-settings-are-specific-to-the-office-and-which-settings-are-global-for-our-company 2025-08-03T12:15:44Z https://support.planetdds.com/hc/en-us/articles/115002090372-We-contact-the-insurance-carrier-to-ensure-our-insurance-plans-are-setup-correctly-from-the-start-before-we-attach-the-plan-to-our-patients-Is-there-an-Insurance-Plan-Benefit-Checklist-that-can-be-used-when-I-contact-the-insurance-carrier 2025-08-03T12:17:32Z https://support.planetdds.com/hc/en-us/articles/115002090392-We-posted-an-appointment-and-then-realized-there-was-a-mistake-in-the-appointment-block-and-need-to-delete-the-appointment 2025-08-03T14:26:14Z https://support.planetdds.com/hc/en-us/articles/115002090412-When-I-set-up-an-insurance-plan-there-s-a-field-indicated-as-Fees-to-print-on-claims-What-s-the-difference-between-the-choices-Office-UCR-fees-and-Actual-Charges 2025-08-03T12:18:01Z https://support.planetdds.com/hc/en-us/articles/115002090432-We-processed-a-credit-card-payment-using-PMT-AUTO-Mastercard-Visa-instead-of-PMT-PAT-Mastercard-Visa-The-payment-posted-to-the-ledger-but-it-looks-like-it-didn-t-go-through-to-TSYS-Open-Edge 2025-08-03T12:15:14Z https://support.planetdds.com/hc/en-us/articles/115002090452-We-don-t-see-the-ability-to-capture-a-patient-s-signature-to-approve-the-credit-card-charge-How-do-we-prove-the-credit-card-payment-to-the-patient 2025-08-03T12:16:05Z https://support.planetdds.com/hc/en-us/articles/115002090492-Letter-Template 2025-08-03T11:31:06Z https://support.planetdds.com/hc/en-us/articles/115002090512-As-our-office-sets-up-a-new-insurance-plan-what-are-the-critical-items-that-must-be-considered 2025-08-03T12:17:27Z https://support.planetdds.com/hc/en-us/articles/115002090532-It-s-nearing-the-end-of-the-year-and-we-wish-to-ensure-our-patients-have-maximized-their-yearly-dental-insurance-benefits-How-can-we-generate-a-report-to-know-which-patients-have-benefits-remaining-for-the-year 2025-08-03T11:42:18Z https://support.planetdds.com/hc/en-us/articles/115002090552-Sometimes-we-need-to-contact-DentalXChange-for-assistance-How-can-we-contact-DentalXChange 2025-08-03T11:37:55Z https://support.planetdds.com/hc/en-us/articles/115002090572-What-are-the-steps-to-ensure-a-successful-credit-card-transaction-process-with-TSYS-or-Open-Edge 2025-08-03T12:15:11Z https://support.planetdds.com/hc/en-us/articles/115002090612-We-currently-have-a-light-system-that-alerts-our-clinical-staff-that-a-patient-is-ready-for-care-that-is-ready-to-go-to-the-operatory-hygiene-appointment-that-is-ready-for-a-dentist-exam-etc-Does-Denticon-have-a-function-that-will-alert-the-staff 2025-08-03T14:20:49Z https://support.planetdds.com/hc/en-us/articles/115002090632-When-our-office-designs-a-treatment-plan-how-do-we-understand-the-TID-and-PID-columns 2025-08-03T11:36:50Z https://support.planetdds.com/hc/en-us/articles/115002090652-How-can-our-office-make-Treatment-Plan-Disclosure-the-default-disclosure-statement-when-generating-a-treatment-plan-for-printing 2025-08-03T11:42:20Z https://support.planetdds.com/hc/en-us/articles/115002090672-Our-office-received-a-monthly-Merchant-Statement-from-TSYS-TransFirst-On-it-are-non-compliant-surcharges-What-are-these-surcharges 2025-08-03T12:16:03Z https://support.planetdds.com/hc/en-us/articles/115002090732-We-re-entering-a-credit-card-payment-in-Denticon-there-is-a-field-for-CVV-What-is-the-CVV 2025-08-03T12:15:10Z https://support.planetdds.com/hc/en-us/articles/115002090752-Most-insurance-plans-roll-over-benefits-at-the-beginning-of-the-year-on-January-1-How-can-we-reset-insurance-plans-so-patients-have-new-benefits-at-the-beginning-of-each-year 2025-08-03T12:17:34Z https://support.planetdds.com/hc/en-us/articles/115002090772-Patient 2025-08-03T11:31:12Z https://support.planetdds.com/hc/en-us/articles/115002090792-How-can-Trojan-be-implemented-with-Denticon 2025-08-03T15:23:09Z https://support.planetdds.com/hc/en-us/articles/115002090872-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-modifier-codes 2025-08-03T12:17:02Z https://support.planetdds.com/hc/en-us/articles/115002090892-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-place-of-service-codes 2025-08-03T12:17:03Z https://support.planetdds.com/hc/en-us/articles/115002090912-We-need-to-submit-claims-to-medical-carriers-for-certain-procedures-e-g-evaluation-codes-How-do-we-setup-medical-procedure-codes 2025-08-03T12:17:03Z https://support.planetdds.com/hc/en-us/articles/115002090932-One-of-my-insurance-carriers-example-Blue-Cross-Blue-Shield-FEP-Federal-Employee-Program-has-two-fee-schedules-one-for-ages-to-13-and-another-for-ages-over-13-How-can-I-make-sure-the-patient-gets-the-charged-the-correct-amounts 2025-08-03T12:18:01Z https://support.planetdds.com/hc/en-us/articles/115002090972-I-need-to-generate-the-HIPAA-agreement-for-a-patient-How-do-I-generate-the-HIPAA-statement-for-one-patient 2025-08-03T11:43:01Z https://support.planetdds.com/hc/en-us/articles/115002091072-Upon-insurance-verification-of-an-individual-patient-s-benefits-how-do-I-update-the-benefits-remaining-for-my-patient 2025-08-03T14:31:20Z https://support.planetdds.com/hc/en-us/articles/115002091352-A-Responsible-Party-is-not-current-on-payments-for-the-account-Before-we-send-the-account-to-a-collection-agency-we-want-to-send-a-letter-to-the-account-How-do-I-send-a-collection-letter-to-the-Responsible-Party 2025-08-03T11:41:51Z https://support.planetdds.com/hc/en-us/articles/115002091372-My-patient-has-a-treatment-plan-How-do-I-use-the-treatment-plan-procedure-when-I-post-treatment-charges-from-an-appointment-in-the-Scheduler 2025-08-03T11:36:45Z https://support.planetdds.com/hc/en-us/articles/115002091392-How-do-we-understand-the-Treatment-Plan-Analysis-report 2025-08-21T18:00:52Z https://support.planetdds.com/hc/en-us/articles/115002091412-Our-office-bills-medical-carriers-for-certain-procedures-e-g-oral-surgery-codes-What-are-the-steps-involved-in-setting-up-our-account-for-submitting-medical-claims 2025-08-03T12:17:01Z https://support.planetdds.com/hc/en-us/articles/115002091432-What-are-the-differences-in-Tooth-Numbering-Systems 2025-08-03T11:14:27Z https://support.planetdds.com/hc/en-us/articles/115002091452-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Appointment-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:30Z https://support.planetdds.com/hc/en-us/articles/115002091472-How-do-I-post-treatment-charges-from-an-appointment-in-the-Scheduler 2025-08-03T11:36:44Z https://support.planetdds.com/hc/en-us/articles/115002091492-There-are-lots-of-security-rights-available-for-users-How-do-I-know-which-Patient-related-rights-are-good-for-our-office-s-security-group-memberships 2025-08-03T12:16:30Z https://support.planetdds.com/hc/en-us/articles/115002091512-We-know-that-several-people-have-to-handle-tasks-when-we-see-a-patient-What-is-the-suggested-daily-patient-flow 2025-08-03T14:30:56Z https://support.planetdds.com/hc/en-us/articles/115002091552-I-know-our-office-can-use-the-credit-card-swiper-that-is-supplied-by-TSYS-TransFirst-to-capture-our-credit-card-transactions-May-we-use-a-keyboard-that-has-an-integrated-swipe-unit 2025-08-03T12:16:01Z https://support.planetdds.com/hc/en-us/articles/115002091572-Our-patient-has-an-appointment-How-do-I-complete-the-appointment-and-post-the-treatment-charges 2025-08-03T11:36:44Z https://support.planetdds.com/hc/en-us/articles/115002091612-Deductible-Individual-Deductible 2025-08-03T11:31:02Z https://support.planetdds.com/hc/en-us/articles/115002091632-Deductible-Family-Deductible 2025-08-03T11:31:01Z https://support.planetdds.com/hc/en-us/articles/115002091652-Dental-Insurance-Plan 2025-08-03T11:31:02Z https://support.planetdds.com/hc/en-us/articles/115002091672-Coinsurance 2025-08-03T11:30:59Z https://support.planetdds.com/hc/en-us/articles/115002091892-02-Ledger-Activities-and-Adjustments-presented-January-27-2016 2025-08-03T11:32:00Z https://support.planetdds.com/hc/en-us/articles/115002091912-03-All-About-Fee-Schedules-presented-February-24-2016 2025-08-03T11:31:59Z https://support.planetdds.com/hc/en-us/articles/115002091932-04-All-About-Insurance-Plans-presented-March-30-2016 2025-08-03T11:31:59Z https://support.planetdds.com/hc/en-us/articles/115002091952-05-Claims-Processing-presented-May-25-2016 2025-08-03T11:31:59Z https://support.planetdds.com/hc/en-us/articles/115002091972-08-Monthly-Reports-presented-August-24-2016 2025-08-03T11:31:58Z https://support.planetdds.com/hc/en-us/articles/115002091992-10-Treatment-Plans-presented-October-26-2016 2025-08-03T11:31:57Z https://support.planetdds.com/hc/en-us/articles/115002092012-11-Patient-Facing-Features-of-Denticon-presented-November-30-2016 2025-08-03T11:31:56Z https://support.planetdds.com/hc/en-us/articles/115002092032-13-New-and-Improved-Restorative-Charting-presented-January-25-2017 2025-08-03T11:31:56Z https://support.planetdds.com/hc/en-us/articles/115002092072-20-A-New-Way-to-Prescribe-DoseSpot-e-Prescriptions-presented-September-27-2017 2025-08-03T11:31:54Z https://support.planetdds.com/hc/en-us/articles/115002093232-How-does-Denticon-function-on-an-Apple-computer-or-device-such-as-a-Macintosh-iPad-or-iPhone 2025-08-03T15:30:04Z https://support.planetdds.com/hc/en-us/articles/115002093332-Supernumerary 2025-08-03T11:31:21Z https://support.planetdds.com/hc/en-us/articles/115002093372-We-want-to-scan-documents-to-save-in-patient-records-Do-you-have-a-recommended-scanner 2025-08-03T14:31:39Z https://support.planetdds.com/hc/en-us/articles/115002093412-How-do-I-clock-in-and-clock-out-using-Denticon-s-time-clock-function 2025-08-03T14:20:37Z https://support.planetdds.com/hc/en-us/articles/115002093432-How-do-we-setup-our-office-to-begin-using-the-time-clock-function 2025-08-03T14:20:39Z https://support.planetdds.com/hc/en-us/articles/115002093452-We-wish-to-monitor-our-user-s-login-activity-what-date-what-time-from-where-did-the-login-occur-How-may-we-monitor-the-login-activity 2025-08-03T12:16:20Z https://support.planetdds.com/hc/en-us/articles/115002093472-What-are-the-differences-between-Training-and-Support 2025-08-03T11:30:37Z https://support.planetdds.com/hc/en-us/articles/115002093492-How-do-I-write-notes-on-the-patient-s-record 2025-08-03T14:31:29Z https://support.planetdds.com/hc/en-us/articles/115002093512-We-have-multiple-locations-Why-isn-t-the-office-location-indicated-on-Denticon-s-time-clock-reports 2025-08-03T14:20:42Z https://support.planetdds.com/hc/en-us/articles/115002093532-We-closed-the-office-s-schedule-blocking-the-schedule-from-appointments-Now-would-like-to-re-open-the-office-to-treat-patients-How-do-we-undo-the-blocked-off-day 2025-08-03T12:16:46Z https://support.planetdds.com/hc/en-us/articles/115002093552-There-are-some-errors-on-my-patient-s-periodontal-chart-How-may-the-periodontal-charting-measurements-be-corrected 2025-08-03T11:14:35Z https://support.planetdds.com/hc/en-us/articles/115002093572-On-the-questionnaire-screens-we-would-like-to-have-some-of-the-medical-and-dental-questions-to-have-yes-and-no-options-rather-than-the-checkmark-box-How-can-we-customize-medical-questionnaire-and-or-the-dental-questionnaire-form 2025-08-03T12:17:41Z https://support.planetdds.com/hc/en-us/articles/115002093592-Our-office-completed-one-phase-of-treatment-and-need-to-refer-the-patient-to-a-different-dentist-How-do-we-indicate-the-patient-is-under-the-care-of-a-different-dentist-in-a-different-practice 2025-08-03T12:14:46Z https://support.planetdds.com/hc/en-us/articles/115002093612-We-understand-that-the-office-information-patient-and-transaction-data-is-backed-up-to-a-server-for-security-and-safekeeping-How-often-is-the-data-backed-up 2025-08-03T15:30:15Z https://support.planetdds.com/hc/en-us/articles/115002093632-We-have-multiple-locations-in-our-dental-practice-One-office-can-t-seem-to-locate-a-letter-in-the-available-letters-to-generate-while-other-offices-have-no-problem-accessing-and-generating-the-letter-Why-can-t-the-one-office-find-the-letter 2025-08-03T11:43:09Z https://support.planetdds.com/hc/en-us/articles/115002093652-I-accidently-put-in-a-patient-s-secondary-insurance-as-the-primary-plan-and-need-to-change-it-I-need-to-add-the-correct-primary-insurance-to-the-patient-s-record-How-do-I-change-a-patient-s-primary-insurance-to-secondary 2025-08-03T14:31:23Z https://support.planetdds.com/hc/en-us/articles/115002093672-We-sometimes-have-providers-and-other-dental-offices-refer-patients-to-our-practice-How-do-we-enter-a-referral-source 2025-08-03T12:17:08Z https://support.planetdds.com/hc/en-us/articles/115002093712-Someone-in-our-office-accidentally-closed-out-our-office-Now-we-can-t-change-or-delete-past-transactions-How-may-we-reverse-the-Close-Out 2025-10-22T23:01:49Z https://support.planetdds.com/hc/en-us/articles/115002093732-What-are-the-instructions-on-scanning-a-document-directly-into-to-the-patient-notes 2025-08-03T14:31:31Z https://support.planetdds.com/hc/en-us/articles/115002093772-How-do-we-change-the-billing-order-on-procedures-that-were-entered-on-the-ledger-prior-to-the-insurance-being-entered 2025-08-03T11:37:37Z https://support.planetdds.com/hc/en-us/articles/115002093792-We-entered-procedures-before-insurance-was-attached-to-the-patient-How-do-we-change-the-billing-order 2025-08-03T11:37:36Z https://support.planetdds.com/hc/en-us/articles/115002093812-How-do-I-print-the-patient-s-notes-that-are-shown-in-the-Notes-screen 2025-08-03T14:31:29Z https://support.planetdds.com/hc/en-us/articles/115002093832-How-do-we-print-the-Progress-Notes-for-every-patient-our-office-saw-within-a-period-of-time 2025-08-03T11:14:45Z https://support.planetdds.com/hc/en-us/articles/115002093852-We-generally-estimate-what-the-insurance-down-payment-and-periodic-payment-amounts-will-be-When-the-first-payment-is-made-to-our-office-we-know-what-the-true-amount-will-be-Can-periodic-insurance-payments-be-adjusted-on-the-ortho-contract 2025-08-03T14:20:34Z https://support.planetdds.com/hc/en-us/articles/115002093912-We-need-to-supply-a-periodontal-chart-as-an-attachment-to-our-e-claim-How-do-we-attach-a-periodontal-chart-to-our-claim 2025-08-03T11:37:07Z https://support.planetdds.com/hc/en-us/articles/115002093932-We-pay-our-providers-a-set-amount-per-completed-procedure-Is-there-a-way-to-add-a-fee-schedule-to-the-provider-which-will-show-how-much-the-provider-gets-paid-from-the-office-for-each-procedure-rendered 2025-08-03T11:42:12Z https://support.planetdds.com/hc/en-us/articles/115002093952-When-our-office-generates-a-document-to-Adobe-Acrobat-Reader-using-the-Print-Preview-button-we-cannot-print-or-save-the-document-There-not-a-Save-or-a-Print-button-There-is-only-the-option-to-Export-to-Excel-but-we-don-t-want-to-do-that-How-can-we 2025-08-03T11:43:36Z https://support.planetdds.com/hc/en-us/articles/115002093972-We-have-a-patient-who-has-four-insurance-plans-How-do-we-add-the-patient-s-fourth-insurance-plan 2025-08-03T14:31:18Z https://support.planetdds.com/hc/en-us/articles/115002094012-How-can-we-create-an-insurance-plan-for-a-New-Patient-on-the-schedule-who-does-not-have-a-patient-record-yet 2025-08-03T12:17:31Z https://support.planetdds.com/hc/en-us/articles/115002094052-How-do-we-interpret-and-understand-the-Executive-Summary-report 2025-08-03T11:42:03Z https://support.planetdds.com/hc/en-us/articles/115002094112-Which-insurance-clearinghouse-does-Denticon-use 2025-08-03T15:22:52Z https://support.planetdds.com/hc/en-us/articles/115002094132-I-have-an-orthodontics-patient-How-do-you-handle-payment-agreements-for-this-dental-specialty 2025-08-03T14:20:06Z https://support.planetdds.com/hc/en-us/articles/115002094172-We-notice-that-the-insurance-plan-assigned-to-the-patient-reflects-the-Anniversary-Date-when-benefits-reset-How-can-we-update-the-Anniversary-Date-and-ensure-it-updates-all-patients-assigned-to-this-plan 2025-08-03T14:31:20Z https://support.planetdds.com/hc/en-us/articles/115002094192-We-sometimes-refer-patients-to-other-providers-in-different-dental-offices-How-do-we-enter-a-referral-source 2025-08-03T12:17:09Z https://support.planetdds.com/hc/en-us/articles/115002094212-My-patient-has-an-orthodontics-payment-contract-established-The-patient-wishes-to-make-one-final-payment-on-it-therefore-finishing-the-contract-early-How-do-we-stop-the-periodic-payments-from-showing-up-on-the-ledger 2025-08-03T14:20:33Z https://support.planetdds.com/hc/en-us/articles/115002094232-Sometimes-our-internet-connection-slows-down-therefore-Denticon-seems-unresponsive-What-can-we-do-to-check-our-side-to-help-determine-if-the-issue-is-ours-or-Denticon-s 2025-08-03T15:30:20Z https://support.planetdds.com/hc/en-us/articles/115002094252-When-we-attach-a-fourth-insurance-plan-to-a-patient-one-of-the-fields-in-the-Subscriber-Information-section-is-Qua-Sub-Rel-to-Prim-Sub-and-has-a-selection-list-What-is-the-Qua-Sub-Rel-to-Prim-Sub-field 2025-08-03T14:31:19Z https://support.planetdds.com/hc/en-us/articles/115002094272-How-do-I-post-a-single-insurance-payment-from-an-insurance-carrier-while-I-m-on-the-Ledger-screen 2025-08-03T11:36:26Z https://support.planetdds.com/hc/en-us/articles/115002094332-I-need-to-bill-the-insurance-carrier-for-the-periodic-billing-amount-How-do-I-make-sure-the-patient-s-Ledger-shows-me-what-is-owed-and-submit-the-claim-to-the-carrier 2025-08-03T14:20:27Z https://support.planetdds.com/hc/en-us/articles/115002094412-Proximal-Surface-Proximate-Surface 2025-08-03T11:31:18Z https://support.planetdds.com/hc/en-us/articles/115002094432-Vestibular-Surface 2025-08-03T11:31:24Z https://support.planetdds.com/hc/en-us/articles/115002094452-Buccal-Surface 2025-08-03T11:30:59Z https://support.planetdds.com/hc/en-us/articles/115002094472-Distal-Surface 2025-08-03T11:31:02Z https://support.planetdds.com/hc/en-us/articles/115002094492-I-ve-got-a-patient-payment-contract-set-up-for-orthodontics-treatment-How-do-I-make-sure-the-patient-s-Ledger-shows-me-what-is-owed 2025-08-03T14:20:26Z https://support.planetdds.com/hc/en-us/articles/115002094512-Labial-surface 2025-08-03T11:31:06Z https://support.planetdds.com/hc/en-us/articles/115002094532-Mandibular 2025-08-03T11:31:08Z https://support.planetdds.com/hc/en-us/articles/115002094552-Anterior 2025-08-03T11:30:57Z https://support.planetdds.com/hc/en-us/articles/115002094572-Our-office-has-had-a-re-design-of-the-orthodontics-payment-contracts-for-a-patient-Is-there-a-record-of-all-contracts-we-have-written 2025-08-03T11:42:09Z https://support.planetdds.com/hc/en-us/articles/115002094592-We-hear-some-of-our-providers-use-Type-when-referring-to-a-patient-s-periodontal-health-What-are-these-types-of-periodontal-classifications 2025-08-03T11:14:39Z https://support.planetdds.com/hc/en-us/articles/115002094612-When-I-access-Denticon-outside-of-our-office-home-library-etc-I-cannot-see-portions-of-the-program-Mainly-I-cannot-view-the-Scheduler-window-Why-can-t-I-access-all-of-Denticon-outside-of-my-office 2025-08-03T15:30:25Z https://support.planetdds.com/hc/en-us/articles/115002094652-Tell-me-about-the-relationship-between-the-fee-schedule-and-the-insurance-plan-How-does-the-fee-schedule-and-insurance-plan-work-together-in-Denticon 2025-08-03T12:18:00Z https://support.planetdds.com/hc/en-us/articles/115002094732-Our-office-has-several-accounts-that-are-not-current-on-payments-I-ve-indicated-that-the-account-is-in-Collections-Before-we-send-the-account-to-a-collection-agency-we-want-to-send-a-letter-to-the-account-How-do-I-send-a-collection-letter 2025-08-03T11:41:52Z https://support.planetdds.com/hc/en-us/articles/115002094752-How-may-our-office-print-the-scheduler 2025-08-03T14:26:39Z https://support.planetdds.com/hc/en-us/articles/115002094772-TWAIN 2025-08-03T11:31:23Z https://support.planetdds.com/hc/en-us/articles/115002094812-Our-office-has-an-electronic-signature-pad-How-do-I-capture-a-patient-s-signature 2026-03-10T17:48:03Z https://support.planetdds.com/hc/en-us/articles/115002094872-How-is-my-office-able-to-obtain-a-TransFirst-TSYS-credit-card-processing-account 2025-08-03T12:16:01Z https://support.planetdds.com/hc/en-us/articles/115002094892-How-can-I-resubmit-or-reprint-a-pre-authorization-claim 2025-08-03T11:37:25Z https://support.planetdds.com/hc/en-us/articles/115002094912-How-can-I-electronically-resubmit-a-pre-authorization-claim 2025-08-03T11:37:24Z https://support.planetdds.com/hc/en-us/articles/115002094952-Why-do-we-see-the-autofill-function-occurring-when-entering-information-in-some-areas-of-Denticon 2025-08-03T15:30:34Z https://support.planetdds.com/hc/en-us/articles/115002094972-Can-we-completely-remove-a-letter-from-the-system 2025-08-03T11:43:09Z https://support.planetdds.com/hc/en-us/articles/115002094992-NPI-Type-1 2025-08-03T11:31:11Z https://support.planetdds.com/hc/en-us/articles/115002095012-NPI-Type-2 2025-08-03T11:31:11Z https://support.planetdds.com/hc/en-us/articles/115002095032-We-need-to-change-our-office-s-billing-provider-but-do-not-see-it-in-the-list-How-do-we-make-a-listed-provider-a-billing-provider 2025-08-03T12:16:47Z https://support.planetdds.com/hc/en-us/articles/115002095052-How-can-I-use-Denticon-on-the-iPad 2025-08-03T15:30:04Z https://support.planetdds.com/hc/en-us/articles/115002095072-What-x-ray-imaging-software-is-Denticon-Bridge-compatible-with 2025-08-03T11:27:24Z https://support.planetdds.com/hc/en-us/articles/115002095092-Is-it-necessary-to-batch-claims-in-the-Batch-Claims-Processing-screen 2025-08-03T11:38:01Z https://support.planetdds.com/hc/en-us/articles/115002095112-How-do-we-know-if-our-office-is-able-to-process-credit-cards-through-integrated-credit-card-processing 2025-08-03T12:15:13Z https://support.planetdds.com/hc/en-us/articles/115002095132-What-is-the-best-process-to-activate-a-patient-record-when-a-patient-registers-online-and-has-a-new-patient-appointment 2025-08-03T14:31:45Z https://support.planetdds.com/hc/en-us/articles/115002095152-Sometimes-we-have-to-send-cases-to-a-lab-How-do-we-setup-up-labs-for-selection-in-our-patient-appointments 2025-08-03T12:14:43Z https://support.planetdds.com/hc/en-us/articles/115002095172-Denticon-generates-our-recall-due-postcards-When-do-the-recall-postcards-get-generated-and-sent-to-the-patients 2025-08-03T11:42:35Z https://support.planetdds.com/hc/en-us/articles/115002095192-Denticon-generates-our-monthly-statements-When-do-the-statements-get-generated-and-sent-to-the-Responsible-Parties 2025-08-03T11:42:49Z https://support.planetdds.com/hc/en-us/articles/115002095212-Is-there-way-you-can-see-the-Denticon-program-bigger-to-fill-up-my-computer-screen 2025-08-03T15:30:24Z https://support.planetdds.com/hc/en-us/articles/115002095232-How-do-I-edit-a-letter-consent-form-or-disclosure-statement 2025-08-03T11:43:08Z https://support.planetdds.com/hc/en-us/articles/115002095252-What-type-of-training-packages-does-Denticon-offer 2025-08-03T11:30:37Z https://support.planetdds.com/hc/en-us/articles/115002095272-When-we-view-the-scheduler-the-appointments-appear-but-the-appointments-are-blank-How-do-we-make-the-patient-and-appointment-details-appear-in-the-appointment 2025-08-03T15:30:26Z https://support.planetdds.com/hc/en-us/articles/115002095312-Do-I-have-to-format-the-letter 2025-08-03T11:43:07Z https://support.planetdds.com/hc/en-us/articles/115002095412-We-have-a-family-which-wants-to-pay-with-a-credit-card-We-successfully-generated-one-credit-card-payment-but-get-a-Cancelled-transaction-message-when-we-try-the-second-charge-Why-isn-t-the-payment-processed 2025-08-03T12:15:15Z https://support.planetdds.com/hc/en-us/articles/115002095432-We-generated-transactions-for-third-party-financing-transactions-example-Care-Credit-Capital-One-but-the-transactions-are-not-appearing-on-the-Deposit-Slip-Care-Credit-report-What-is-wrong-with-the-transactions 2025-08-03T11:42:01Z https://support.planetdds.com/hc/en-us/articles/115002095452-The-fees-are-not-coming-up-correctly-in-my-patient-transactions-Why-aren-t-the-fees-calculating-correctly 2025-09-22T21:53:26Z https://support.planetdds.com/hc/en-us/articles/115002095512-Our-office-offers-an-office-based-dental-program-to-our-patients-We-need-to-keep-track-of-the-annual-renewal-date-How-do-we-generate-a-report-to-understand-which-patients-should-sign-a-new-contract-and-or-renew-the-annual-membership 2025-08-03T11:42:40Z https://support.planetdds.com/hc/en-us/articles/115002095532-How-do-I-make-a-form-or-letter-capture-an-electronic-signature 2025-08-03T11:43:07Z https://support.planetdds.com/hc/en-us/articles/115002095572-Document-Scan-and-Upload-Failures 2025-08-03T14:31:37Z https://support.planetdds.com/hc/en-us/articles/115002095592-A-few-of-our-patients-have-not-received-statements-even-though-their-account-owes-our-office-money-What-is-causing-this 2025-08-03T11:42:51Z https://support.planetdds.com/hc/en-us/articles/115002095612-There-s-lots-of-talk-about-practice-management-software-being-EHR-Electronic-Health-Record-compliant-by-CCHIT-Certification-Commission-for-Healthcare-Information-Technology-Is-Denticon-EHR-compliant 2025-08-03T14:31:27Z https://support.planetdds.com/hc/en-us/articles/115002342691-When-we-entered-an-insurance-payment-it-created-an-AUTO-adjustment-We-re-unable-to-delete-the-adjustment-How-do-we-correct-the-ledger 2025-08-03T11:37:15Z https://support.planetdds.com/hc/en-us/articles/115003146992-21-Getting-Help-Without-Hiring-Another-Staff-Member-Virtual-Business-Services-presented-October-25-2017 2025-08-03T11:31:54Z https://support.planetdds.com/hc/en-us/articles/360000366072-How-are-insurance-payments-recommended-to-be-entered-so-that-providers-and-accounts-get-paid-properly 2025-08-03T11:36:24Z https://support.planetdds.com/hc/en-us/articles/360000367792--How-are-transactions-recommended-to-be-entered-so-that-providers-and-accounts-get-paid-properly 2025-08-03T12:16:53Z https://support.planetdds.com/hc/en-us/articles/360000718872-Why-should-our-dental-organization-consider-using-DPS-to-enter-our-fee-schedules 2025-08-03T12:15:06Z https://support.planetdds.com/hc/en-us/articles/360000721532-What-are-the-minimum-system-requirements-for-Dentiray-Capture-aka-Apteryx-XrayVision-DCV 2025-08-03T11:27:05Z https://support.planetdds.com/hc/en-us/articles/360000752831-We-have-a-returned-patient-check-and-our-patient-has-reimbursed-the-office-How-do-we-record-the-transactions 2025-08-03T11:36:34Z https://support.planetdds.com/hc/en-us/articles/360000929192-What-is-the-most-efficient-way-to-ensure-our-recall-appointments-and-reports-are-correct-when-posting 2025-08-03T14:31:10Z https://support.planetdds.com/hc/en-us/articles/360000943231-What-is-the-difference-between-the-Save-and-the-E-Claim-button-in-the-claim-generation-screen 2025-08-03T11:36:54Z https://support.planetdds.com/hc/en-us/articles/360000943471-How-are-we-able-to-know-the-number-of-Dentiray-Capture-aka-XrayVision-DCV-licenses-our-office-has 2025-08-03T11:27:07Z https://support.planetdds.com/hc/en-us/articles/360000984112-How-are-we-able-to-add-lab-slips-to-a-patient-s-record 2025-08-03T12:15:00Z https://support.planetdds.com/hc/en-us/articles/360000999211-What-does-SUPPORTYEAR-mean-in-the-Subscriber-screen 2025-08-03T14:31:22Z https://support.planetdds.com/hc/en-us/articles/360001371251-What-are-the-various-appointment-status-icons-that-may-be-used-in-the-Scheduler 2025-08-03T14:26:35Z https://support.planetdds.com/hc/en-us/articles/360001437612-How-are-we-able-to-change-an-imported-x-ray-image-s-details 2025-08-03T11:27:06Z https://support.planetdds.com/hc/en-us/articles/360001453691-How-do-we-enter-in-a-deductible 2025-08-03T12:18:02Z https://support.planetdds.com/hc/en-us/articles/360001591552-24-Protecting-Your-Reputation-and-Your-Bottom-Line-Transworld-presented-March-7-2018 2025-08-03T11:31:53Z https://support.planetdds.com/hc/en-us/articles/360001607951-23-Referrals-Labs-and-Miscellaneous-Helpful-Features-presented-January-31-2018 2025-08-03T11:31:53Z https://support.planetdds.com/hc/en-us/articles/360001811712-I-need-to-access-our-xrays-images-on-a-computer-which-didn-t-take-the-images-How-do-I-do-so 2025-08-03T11:27:06Z https://support.planetdds.com/hc/en-us/articles/360002281971-Dentiray-Capture-XrayVision-DCV-User-Manual 2025-08-03T11:27:06Z https://support.planetdds.com/hc/en-us/articles/360002282431-We-can-t-find-X-rays-in-XVCapture-and-XVWeb-Where-are-they 2025-08-03T11:27:05Z https://support.planetdds.com/hc/en-us/articles/360002419792-How-do-we-use-the-Enhanced-Task-Manager-screen 2026-02-24T17:56:54Z https://support.planetdds.com/hc/en-us/articles/360002546311-When-we-search-for-a-patient-in-Dentiray-Web-the-same-patient-name-keeps-appearing-How-does-this-happen-and-how-can-we-resolve 2025-08-03T11:27:05Z https://support.planetdds.com/hc/en-us/articles/360003002172-We-are-a-multi-location-operation-Which-aging-reports-should-I-run 2026-03-27T15:01:41Z https://support.planetdds.com/hc/en-us/articles/360003074172-Does-DentalXChange-provide-e-claims-training 2025-08-03T11:37:56Z https://support.planetdds.com/hc/en-us/articles/360003122971-We-have-signed-up-to-use-TSYS-TransFirst-VX805-credit-card-terminal-processing-How-do-we-set-it-up-and-use-it 2025-08-03T12:16:00Z https://support.planetdds.com/hc/en-us/articles/360003528012-We-need-to-input-the-necessary-TSYS-or-Open-Edge-account-information-into-Denticon-How-do-we-indicate-the-correct-payment-capture-method 2025-08-03T12:15:54Z https://support.planetdds.com/hc/en-us/articles/360003536831-We-re-trying-to-ensure-our-patients-are-rescheduled-for-failed-appointments-Which-report-is-best 2025-08-03T11:42:29Z https://support.planetdds.com/hc/en-us/articles/360003797371-How-am-I-able-to-understand-the-information-within-Dentilytics-Basic 2025-08-03T14:20:04Z https://support.planetdds.com/hc/en-us/articles/360003804232-When-we-change-the-patient-s-dentition-it-removes-all-the-drawings-What-is-wrong 2025-08-03T11:14:28Z https://support.planetdds.com/hc/en-us/articles/360004154171-Our-office-uses-Google-Chrome-and-cannot-open-our-imaging-software-from-Denticon-There-is-an-error-message-Failed-to-connect-with-Denticon-Imaging-Bridge-How-can-we-resolve-this 2025-08-03T11:27:26Z https://support.planetdds.com/hc/en-us/articles/360004298072-Active-Patient 2025-08-03T11:30:55Z https://support.planetdds.com/hc/en-us/articles/360004298192-Active-Patient-Count 2025-08-03T11:30:55Z https://support.planetdds.com/hc/en-us/articles/360004298832-First-In-First-Out-FIFO 2025-08-03T11:31:03Z https://support.planetdds.com/hc/en-us/articles/360004346291-Inactive-Patient 2025-08-03T11:31:04Z https://support.planetdds.com/hc/en-us/articles/360004524531-26-Perio-Charting-presented-May-30-2018 2025-08-03T11:31:53Z https://support.planetdds.com/hc/en-us/articles/360004585411-How-does-Planet-DDS-Denticon-comply-with-the-new-requirements-under-the-EU-General-Data-Protection-Regulation-GDPR 2025-08-03T15:30:16Z https://support.planetdds.com/hc/en-us/articles/360004713111-We-generated-a-letter-for-one-patient-but-a-letter-generation-shows-up-in-every-patient-s-Notes-screen-What-happened 2025-08-03T11:42:42Z https://support.planetdds.com/hc/en-us/articles/360004790571--There-are-two-areas-of-activation-for-the-online-patient-registration-function-to-consider-for-online-registered-patients 2025-08-03T14:31:46Z https://support.planetdds.com/hc/en-us/articles/360004808171-We-entered-a-pre-payment-but-the-payment-isn-t-applying-to-our-intended-provider-Why-is-this-happening 2025-08-03T11:36:28Z https://support.planetdds.com/hc/en-us/articles/360004879951-We-use-Solutionreach-for-our-patient-electronic-communication-How-are-we-able-to-understand-more-about-their-product-and-get-help 2025-08-03T15:23:06Z https://support.planetdds.com/hc/en-us/articles/360007820011-How-may-we-quickly-make-appointments-for-an-entire-family 2025-08-03T14:26:10Z https://support.planetdds.com/hc/en-us/articles/360012342672-When-we-try-to-change-a-user-s-password-we-get-a-screen-message-The-system-could-not-change-your-password-at-this-time-What-s-wrong 2025-08-03T12:16:19Z https://support.planetdds.com/hc/en-us/articles/360012350992-We-converted-and-see-an-insurance-plan-that-says-we-can-t-delete-it-How-do-we-put-the-correct-insurance-plan-on-the-patient-s-record 2025-08-03T14:31:23Z https://support.planetdds.com/hc/en-us/articles/360012573151-How-are-we-able-to-understand-if-an-appointment-is-made-via-the-AppointNow-feature 2025-08-03T12:14:41Z https://support.planetdds.com/hc/en-us/articles/360012783412-How-are-we-able-to-inactivate-a-provider 2025-08-03T12:16:41Z https://support.planetdds.com/hc/en-us/articles/360015067551-How-is-our-office-able-to-be-paperless 2025-08-03T12:18:05Z https://support.planetdds.com/hc/en-us/articles/360015272291-How-are-we-able-to-prepare-for-a-potential-internet-or-electrical-outage 2025-08-03T15:29:59Z https://support.planetdds.com/hc/en-us/articles/360018416011-What-are-the-differences-between-the-Patient-Portal-and-the-Payment-Portal 2025-08-03T11:37:41Z https://support.planetdds.com/hc/en-us/articles/360018433812-How-are-we-able-to-send-forward-Dentiray-Web-x-rays 2025-08-03T11:27:07Z https://support.planetdds.com/hc/en-us/articles/360018434752-If-a-user-changes-the-last-name-for-any-reason-i-e-marriage-divorce-is-it-legally-necessary-to-change-the-user-s-login 2025-08-03T12:16:11Z https://support.planetdds.com/hc/en-us/articles/360018471952-Our-patient-wants-to-be-placed-on-a-waiting-list-asking-to-move-the-existing-appointment-to-a-sooner-date-How-do-we-use-the-Short-Notice-feature 2025-08-03T14:26:23Z https://support.planetdds.com/hc/en-us/articles/360018721291-We-often-receive-image-documents-pdf-jpeg-and-png-from-other-offices-How-do-we-import-these-into-the-patient-file 2025-08-03T14:31:34Z https://support.planetdds.com/hc/en-us/articles/360018721911-How-are-we-able-to-post-an-insurance-interest-payment 2025-08-03T11:36:25Z https://support.planetdds.com/hc/en-us/articles/360018751331-How-are-we-able-to-delete-an-x-ray-in-Dentiray-Capture-aka-XrayVision-DCV 2025-08-03T11:27:07Z https://support.planetdds.com/hc/en-us/articles/360018755671--How-to-create-an-Appointment-from-the-Treatment-Plan-screen 2025-08-03T11:37:31Z https://support.planetdds.com/hc/en-us/articles/360018858171-Our-dental-organization-has-providers-who-work-in-multiple-locations-How-are-we-able-to-schedule-a-patient-in-a-different-location-than-we-re-currently-accessing 2025-08-03T14:26:03Z https://support.planetdds.com/hc/en-us/articles/360018875691-Our-office-is-contracted-with-a-carrier-so-we-are-required-to-charge-particular-fees-for-procedures-Some-plans-that-the-carrier-sells-downgrades-procedures-on-payment-How-can-I-set-up-my-office-to-reflect-what-really-is-expected 2025-08-03T12:15:31Z https://support.planetdds.com/hc/en-us/articles/360020188572-29-AMB-Codes-presented-November-28-2018 2025-08-03T11:31:52Z https://support.planetdds.com/hc/en-us/articles/360020428852-In-the-drop-down-box-when-I-am-scanning-notes-how-do-I-add-more-options-for-what-I-am-saving-the-note-under 2025-08-03T12:17:47Z https://support.planetdds.com/hc/en-us/articles/360020444611-27-Utilizing-Denticon-s-Resources-presented-September-26-2018 2025-08-03T11:31:52Z https://support.planetdds.com/hc/en-us/articles/360020445731-28-Remaining-Insurance-Benefits-presented-October-31-2018 2025-08-03T11:31:52Z https://support.planetdds.com/hc/en-us/articles/360020701671-How-can-we-quickly-find-reports-in-Denticon 2025-08-03T11:43:47Z https://support.planetdds.com/hc/en-us/articles/360021330352-Our-office-uses-Dentiray-Capture-with-Dentiray-Web-What-is-the-difference-between-a-Capture-Station-and-a-Viewing-Station 2025-08-03T11:27:23Z https://support.planetdds.com/hc/en-us/articles/360021334592-How-can-I-remove-or-replace-a-credit-card-from-a-Regular-or-Ortho-Payment-Plan 2025-08-03T14:20:12Z https://support.planetdds.com/hc/en-us/articles/360021345212-How-can-I-modify-the-list-of-cancellation-reasons-when-an-appointment-is-cancelled 2025-08-03T11:42:26Z https://support.planetdds.com/hc/en-us/articles/360021345532-We-no-longer-use-or-want-to-see-a-certain-payment-adjustment-type-code-in-the-Transaction-Entry-screen-How-can-we-clean-up-the-current-list-to-exclude-it-from-showing-up-for-selection 2025-08-03T12:17:51Z https://support.planetdds.com/hc/en-us/articles/360021345912-How-can-I-print-a-patient-prescription-history 2025-08-03T12:15:02Z https://support.planetdds.com/hc/en-us/articles/360021571231-How-do-we-setup-the-Payment-Portal-so-our-Responsible-Parties-may-pay-their-account-balance-online 2025-08-03T12:17:52Z https://support.planetdds.com/hc/en-us/articles/360021589031-One-of-our-office-locations-will-be-closing-permanently-How-can-we-change-the-Home-Office-for-ALL-patients-without-having-to-update-them-individually 2025-08-03T14:20:35Z https://support.planetdds.com/hc/en-us/articles/360021590111-How-can-I-quickly-scan-documents-into-a-patient-record 2025-08-03T14:31:30Z https://support.planetdds.com/hc/en-us/articles/360021590351-How-do-I-Include-Inactive-Patients-automatically-when-searching-for-patients 2025-08-03T12:15:43Z https://support.planetdds.com/hc/en-us/articles/360021908631-How-does-the-Quick-Save-Appointment-Feature-work 2025-08-03T14:26:01Z https://support.planetdds.com/hc/en-us/articles/360021911311-Our-office-has-a-new-UCR-fee-schedule-that-should-replace-our-old-UCR-fee-schedule-How-can-we-assign-ALL-patients-to-the-new-UCR-fee-schedule 2025-08-03T12:16:50Z https://support.planetdds.com/hc/en-us/articles/360022054171-How-can-we-enable-the-option-to-attach-credit-cards-for-recurring-payments-when-creating-payment-plans 2025-08-03T14:20:08Z https://support.planetdds.com/hc/en-us/articles/360022074691-How-can-I-save-my-signature-to-load-automatically-in-the-Progress-Notes-screen 2026-03-10T17:49:39Z https://support.planetdds.com/hc/en-us/articles/360022499571-How-are-we-able-to-utilize-the-Advanced-Charting 2025-08-03T11:14:24Z https://support.planetdds.com/hc/en-us/articles/360022549011-How-are-we-able-to-view-more-than-25-items-on-the-account-or-patient-ledger 2025-08-03T11:36:38Z https://support.planetdds.com/hc/en-us/articles/360022602152-30-Benefits-of-Taking-Your-Office-Paperless-presented-January-30-2019 2025-08-03T11:31:51Z https://support.planetdds.com/hc/en-us/articles/360022805492-How-do-I-enter-provider-goals-for-Dentilytics-Basic 2025-08-03T14:20:03Z https://support.planetdds.com/hc/en-us/articles/360022876232-How-can-I-change-one-Adult-Permanent-tooth-to-a-Primary-Baby-tooth-or-vice-versa 2025-08-03T11:14:24Z https://support.planetdds.com/hc/en-us/articles/360023039532-Dentiray-Capture-System-Requirements 2025-08-03T11:27:04Z https://support.planetdds.com/hc/en-us/articles/360023168751-We-have-a-patient-that-resides-in-Canada-How-do-I-enter-a-Canadian-address-in-Denticon 2025-08-03T14:30:55Z https://support.planetdds.com/hc/en-us/articles/360024256051-Why-do-I-see-a-statement-sent-in-the-ledger-for-an-account-with-a-0-balance 2025-08-03T11:42:57Z https://support.planetdds.com/hc/en-us/articles/360024517932-How-do-I-omit-outdated-codes-from-our-fee-schedule 2025-08-03T12:17:17Z https://support.planetdds.com/hc/en-us/articles/360024590352-Procedures-attached-to-a-pre-auth-cannot-be-changed-until-the-pre-auth-is-deleted-How-can-we-remove-treatment-planned-procedures-from-a-patient-that-were-sent-to-their-insurance-company-for-a-pre-authorization 2025-08-03T11:37:04Z https://support.planetdds.com/hc/en-us/articles/360024917891-I-m-attempting-to-delete-a-procedure-code-that-we-no-longer-want-to-use-but-I-m-getting-an-error-message-Cannot-delete-This-code-is-being-used-in-other-tables-How-can-we-remove-the-code-from-our-account 2025-08-03T12:17:17Z https://support.planetdds.com/hc/en-us/articles/360024919891-Someone-in-our-office-accidentally-generated-the-Periodic-Contract-Charges-for-a-payment-plan-prematurely-How-can-we-reverse-those-charges-that-were-posted-so-that-we-can-generate-those-charges-at-a-later-time 2025-08-03T14:20:12Z https://support.planetdds.com/hc/en-us/articles/360024990652-TSYS-Denticon-User-Manual 2025-08-03T12:16:00Z https://support.planetdds.com/hc/en-us/articles/360025121892-How-I-am-I-able-to-understand-the-Scheduler-Auto-Refresh-Feature 2025-08-03T14:26:31Z https://support.planetdds.com/hc/en-us/articles/360025122092-How-can-I-quickly-locate-a-Responsible-Party-record 2025-08-03T14:31:08Z https://support.planetdds.com/hc/en-us/articles/360025172131-Allocation 2025-08-03T11:30:55Z https://support.planetdds.com/hc/en-us/articles/360025202571-Collection-vs-Allocation 2025-08-03T11:30:54Z https://support.planetdds.com/hc/en-us/articles/360025413931-How-can-our-multi-location-organization-manage-the-prescriptions-made-available-for-users-to-select-in-each-location 2025-08-03T12:15:02Z https://support.planetdds.com/hc/en-us/articles/360025616971-31-Allocation-Production-and-Collection-presented-March-20-2019 2025-08-03T11:31:51Z https://support.planetdds.com/hc/en-us/articles/360027343592-32-Dentiray-Capture-and-Dentiray-Web-presented-April-25-2019 2025-08-03T11:31:51Z https://support.planetdds.com/hc/en-us/articles/360027981711-How-does-the-Quick-Fill-feature-work 2025-09-27T00:24:40Z https://support.planetdds.com/hc/en-us/articles/360028263872-Is-there-a-quicker-way-to-create-a-record-for-a-new-patient 2025-08-03T14:30:49Z https://support.planetdds.com/hc/en-us/articles/360028264052-Our-office-staff-needs-to-be-alerted-regarding-insurance-eligibility-information-on-a-specific-patient-How-can-we-get-something-to-appear-automatically-with-the-information-when-we-access-a-particular-patient 2025-08-03T14:31:40Z https://support.planetdds.com/hc/en-us/articles/360028264332-We-re-a-Multi-Location-organization-How-can-we-setup-ALL-locations-Holidays-Closure-dates-at-once 2025-08-03T12:15:26Z https://support.planetdds.com/hc/en-us/articles/360028264792-How-can-we-setup-our-Denticon-account-to-post-periodic-payment-plan-charges-automatically-for-us 2025-08-03T14:20:05Z https://support.planetdds.com/hc/en-us/articles/360028265511-How-may-our-office-utilize-the-Real-Time-claim-status-feature 2025-08-03T11:37:56Z https://support.planetdds.com/hc/en-us/articles/360028498992--A-patient-called-the-office-and-provided-us-with-new-insurance-information-to-rebill-the-outstanding-claims-to-the-new-carrier-How-can-we-quickly-rebill-the-open-claims-to-the-new-carrier 2025-08-03T11:36:55Z https://support.planetdds.com/hc/en-us/articles/360028499112-How-can-I-filter-items-displayed-in-the-Patient-or-Account-ledger 2025-08-03T11:36:37Z https://support.planetdds.com/hc/en-us/articles/360028499432-How-do-we-unclose-a-patient-s-statement-so-that-we-can-enter-in-transactions-on-the-day-of-the-statement-or-before 2025-08-03T11:42:57Z https://support.planetdds.com/hc/en-us/articles/360028561391-How-can-I-default-to-Responsible-Parties-when-searching-for-account-records 2025-08-03T14:31:08Z https://support.planetdds.com/hc/en-us/articles/360028805231-I-need-to-generate-a-statement-for-an-account-How-do-I-print-a-single-statement-for-one-account 2025-08-03T11:42:56Z https://support.planetdds.com/hc/en-us/articles/360029319631-How-can-we-distinguish-Ortho-Patients-in-our-office 2025-08-03T14:31:05Z https://support.planetdds.com/hc/en-us/articles/360029507192-We-use-DoseSpot-for-E-Prescribing-Sometimes-we-need-to-contact-them-for-assistance-How-can-we-contact-DoseSpot 2025-08-03T15:22:58Z https://support.planetdds.com/hc/en-us/articles/360029548871-How-can-our-office-update-our-Finance-Charge-settings-and-apply-the-charges-to-our-past-due-accounts 2025-08-03T11:42:47Z https://support.planetdds.com/hc/en-us/articles/360029550012-How-can-we-quickly-assign-our-fee-schedules 2025-08-03T12:16:23Z https://support.planetdds.com/hc/en-us/articles/360029738592-How-can-I-know-how-much-money-is-owed-to-the-practice-and-which-Reports-shows-balances-owed-by-patient-and-by-insurance 2025-08-03T11:43:38Z https://support.planetdds.com/hc/en-us/articles/360029738812-How-can-we-define-our-Provider-Specialties-that-reflects-in-Box-56A-on-the-ADA-claim-form 2025-08-03T12:17:46Z https://support.planetdds.com/hc/en-us/articles/360029829031-How-can-our-office-obtain-Denticon-Version-information 2025-08-03T15:30:10Z https://support.planetdds.com/hc/en-us/articles/360029829791-We-use-TSYS-for-processing-payments-in-Denticon-Sometimes-we-need-to-contact-them-for-assistance-How-can-we-contact-TSYS 2025-08-03T12:15:59Z https://support.planetdds.com/hc/en-us/articles/360029924712-Perio-Voice-Command-Troubleshoot 2025-09-08T16:49:01Z https://support.planetdds.com/hc/en-us/articles/360030597192-In-Dentiray-Web-I-am-attempting-to-export-images-Where-can-I-find-them-once-I-export 2025-08-03T11:27:04Z https://support.planetdds.com/hc/en-us/articles/360030800252-How-can-we-scan-documents-into-the-patient-Progress-Notes-screen 2025-08-03T11:14:41Z https://support.planetdds.com/hc/en-us/articles/360030803511-How-can-I-find-out-which-Responsible-Parties-signed-up-through-the-Patient-Portal 2025-08-03T14:31:46Z https://support.planetdds.com/hc/en-us/articles/360031078092-33-The-Power-of-Denticon-s-Utilities-Menu-presented-June-26-2019 2025-08-03T11:31:51Z https://support.planetdds.com/hc/en-us/articles/360031124471-How-can-we-indicate-the-default-Model-Office-for-our-account 2025-08-03T12:15:25Z https://support.planetdds.com/hc/en-us/articles/360031139051-How-are-we-able-to-control-which-Scheduler-Production-types-appear-for-selection 2025-08-03T12:15:43Z https://support.planetdds.com/hc/en-us/articles/360031139111-Our-organization-opened-a-new-office-location-How-can-we-quickly-assign-a-User-or-Provider-to-the-new-office 2025-08-03T12:15:43Z https://support.planetdds.com/hc/en-us/articles/360031139131-We-know-the-Denticon-Bridge-Service-is-installed-but-we-re-receiving-the-error-message-Failed-to-Connect-with-Denticon-Imaging-Bridge 2025-08-03T11:27:23Z https://support.planetdds.com/hc/en-us/articles/360031217651-Error-Running-Program-The-specified-file-was-not-found 2025-08-03T11:27:23Z https://support.planetdds.com/hc/en-us/articles/360031250492-How-can-we-modify-the-Arestin-Code-D4381-default-material-so-that-it-displays-on-the-Restorative-Chart-screen 2025-08-03T11:14:24Z https://support.planetdds.com/hc/en-us/articles/360031250532-How-do-I-print-a-list-of-the-patients-Pre-Existing-conditions 2025-08-03T11:43:23Z https://support.planetdds.com/hc/en-us/articles/360031379691-Our-office-has-providers-utilizing-DoseSpot-to-e-prescribe-We-want-another-provider-to-also-have-the-ability-to-e-prescribe-How-can-we-add-the-new-provider-to-DoseSpot 2025-08-03T15:22:57Z https://support.planetdds.com/hc/en-us/articles/360031483651-34-Incorrect-Fees-and-How-to-Fix-Them-presented-July-31-2019 2025-08-03T11:31:50Z https://support.planetdds.com/hc/en-us/articles/360031610771-How-can-I-change-my-User-Role 2025-08-03T12:16:08Z https://support.planetdds.com/hc/en-us/articles/360032231912-Our-provider-wants-to-charge-the-patient-our-UCR-fees-vs-the-In-Network-fees-when-the-patient-uses-all-their-plan-maximum-We-changed-the-fees-in-the-treatment-plan-to-our-UCR-fees-but-the-when-posting-to-the-ledger-the-fees-change-back-to-the-In-Network 2025-08-03T11:37:12Z https://support.planetdds.com/hc/en-us/articles/360032232072-We-added-a-new-Production-Type-in-our-account-however-we-are-not-seeing-it-available-for-selection-Why-is-this-happening 2025-08-03T12:15:42Z https://support.planetdds.com/hc/en-us/articles/360032289612-We-can-see-the-images-we-took-in-Dentiray-Capture-but-the-Admin-staff-cannot-find-them-in-Dentiray-Web-Where-are-they 2025-08-03T11:27:03Z https://support.planetdds.com/hc/en-us/articles/360032897131-When-I-click-on-progress-notes-the-screen-doesn-t-display-Why-is-this-happening 2025-08-03T12:14:48Z https://support.planetdds.com/hc/en-us/articles/360033173551-35-Setting-Up-Your-Fee-Schedules-presented-August-28-2019 2025-08-03T11:31:50Z https://support.planetdds.com/hc/en-us/articles/360033754032-How-can-we-tell-from-which-screen-a-procedure-was-posted-to-the-ledger 2025-08-03T11:36:40Z https://support.planetdds.com/hc/en-us/articles/360033754252-In-Box-35-on-the-ADA-claim-form-are-we-able-to-go-into-the-claim-form-type-comments-in-that-area 2025-08-03T11:37:09Z https://support.planetdds.com/hc/en-us/articles/360034125631-How-can-we-update-our-account-email-address-where-our-billing-invoices-are-sent 2025-08-03T12:15:25Z https://support.planetdds.com/hc/en-us/articles/360034125791-Can-we-change-appointments-to-15-minute-increments-instead-of-10-minutes 2025-08-03T14:26:31Z https://support.planetdds.com/hc/en-us/articles/360034344592-We-re-unable-to-edit-Progress-Notes-on-the-same-day-they-were-created-Why-is-this-happening 2025-08-03T11:14:41Z https://support.planetdds.com/hc/en-us/articles/360034407651-36-Fee-Schedules-Hierarchy-presented-September-25-2019 2025-08-03T11:31:50Z https://support.planetdds.com/hc/en-us/articles/360034979052-We-have-a-new-user-that-was-added-to-access-Denticon-What-temporary-password-will-the-user-enter-when-they-login-for-the-first-time 2025-08-03T12:16:08Z https://support.planetdds.com/hc/en-us/articles/360035123171-We-re-unable-to-inactivate-a-pre-existing-condition-that-was-entered-by-accident-Why-is-this-happening 2025-08-03T11:14:23Z https://support.planetdds.com/hc/en-us/articles/360035123291-We-re-trying-to-add-recession-as-a-condition-to-a-patients-restorative-charting-however-when-the-condition-is-added-nothing-is-drawn-on-the-chart-Why-is-this-happening 2025-08-03T11:14:23Z https://support.planetdds.com/hc/en-us/articles/360035353171-The-Forward-Image-button-does-not-show-in-XV-Capture-How-can-get-this-button-added-to-forward-images 2025-08-03T11:26:59Z https://support.planetdds.com/hc/en-us/articles/360035377091-We-would-like-our-schedule-to-show-the-daily-projected-production-at-the-top-of-the-screen-How-can-we-accomplish-this-and-how-does-this-feature-work 2025-08-03T12:15:25Z https://support.planetdds.com/hc/en-us/articles/360035488652-An-insurance-carrier-is-requesting-more-information-for-a-procedure-submitted-within-a-claim-x-rays-perio-chart-narrative-How-can-we-resubmit-the-claim-to-the-carrier-for-a-specific-procedure-and-not-all-procedures 2025-08-03T11:37:23Z https://support.planetdds.com/hc/en-us/articles/360035689672-DoseSpot-User-Guides 2025-08-03T15:22:57Z https://support.planetdds.com/hc/en-us/articles/360035713432-An-insurance-carrier-denied-coverage-for-a-claim-and-the-patient-is-fully-responsible-How-can-we-quickly-close-the-claim 2025-08-03T11:37:22Z https://support.planetdds.com/hc/en-us/articles/360036019632-Sometimes-Denticon-Customer-Care-Representatives-tell-me-that-I-need-to-clear-the-cache-in-my-browser-How-do-I-clear-my-browser-cache 2025-08-03T12:14:48Z https://support.planetdds.com/hc/en-us/articles/360036060691-How-can-we-update-a-procedure-code-to-select-the-quadrant-and-multiple-teeth-in-that-quadrant 2025-08-03T12:17:16Z https://support.planetdds.com/hc/en-us/articles/360036061411-How-can-we-view-add-or-edit-a-internal-note-for-a-prescription-that-has-been-saved-to-the-patient-record 2025-08-03T12:15:01Z https://support.planetdds.com/hc/en-us/articles/360036070711-How-can-I-print-an-insurance-plan-benefits-and-coverage-details 2025-08-03T11:43:40Z https://support.planetdds.com/hc/en-us/articles/360036071811-How-can-we-update-our-account-to-require-an-email-address-for-patients-and-responsible-parties 2025-08-03T12:15:24Z https://support.planetdds.com/hc/en-us/articles/360036102872-37-AppointNow-Online-Patient-Scheduling-presented-November-13-2019 2025-08-03T11:31:49Z https://support.planetdds.com/hc/en-us/articles/360036152692-Our-office-wants-to-disable-the-Appointment-E-Card-function-How-can-we-turn-off-this-feature 2025-08-03T14:26:25Z https://support.planetdds.com/hc/en-us/articles/360036343052-How-can-we-restrict-users-from-editing-a-procedure-code-fee-in-the-treatment-plan-or-transaction-entry-screen 2025-08-03T12:17:16Z https://support.planetdds.com/hc/en-us/articles/360036343332-How-can-I-change-my-schedule-to-the-Quick-View 2025-08-03T14:26:31Z https://support.planetdds.com/hc/en-us/articles/360036910372-How-can-I-remove-a-discount-applied-to-a-procedure-in-the-treatment-plan-screen 2025-08-03T11:37:28Z https://support.planetdds.com/hc/en-us/articles/360037282071-I-have-the-rights-to-edit-fees-and-the-procedure-code-allows-the-fees-to-be-edited-however-the-fee-field-is-grayed-out-and-I-m-unable-to-add-or-change-the-fee-Why-is-this-happening 2025-08-03T12:17:16Z https://support.planetdds.com/hc/en-us/articles/360037544372-How-do-I-print-Routing-Slips-from-the-Scheduler 2025-08-03T11:43:02Z https://support.planetdds.com/hc/en-us/articles/360037544472-How-can-I-quickly-print-a-Walkout-Report-for-a-patient-at-the-end-of-their-appointment 2025-08-03T11:43:23Z https://support.planetdds.com/hc/en-us/articles/360037810272-38-AMA-Ask-Me-Anything-Customer-Care-Team-Answers-Your-Questions-presented-December-18-2019 2025-08-03T11:31:49Z https://support.planetdds.com/hc/en-us/articles/360038576552-Our-office-is-subscribed-to-E-Statements-How-does-this-feature-work 2025-08-03T11:42:45Z https://support.planetdds.com/hc/en-us/articles/360038703611-How-do-Hybrid-Insurance-Plans-work 2025-08-03T12:16:22Z https://support.planetdds.com/hc/en-us/articles/360038926792-What-are-the-steps-involved-to-install-the-Perio-Voice-Command-application 2025-08-03T11:14:33Z https://support.planetdds.com/hc/en-us/articles/360039020232-39-Reports-Part-1-Show-Me-the-Money-presented-January-29-2020 2025-08-03T11:31:49Z https://support.planetdds.com/hc/en-us/articles/360039835452-40-Reports-Part-2-Outstanding-AR-and-Treatment-presented-February-26-2020 2025-08-03T11:31:48Z https://support.planetdds.com/hc/en-us/articles/360040209172-How-are-we-able-to-create-a-new-Progression-in-Dentiray-Capture 2025-08-03T11:27:02Z https://support.planetdds.com/hc/en-us/articles/360040543832-An-insurance-carrier-informed-us-that-a-specific-procedure-is-covered-1-year-after-the-last-Date-of-Service-How-can-we-indicate-this-option-to-reflect-in-the-Insurance-Plan-Coverage-and-Limitations 2025-08-03T12:17:46Z https://support.planetdds.com/hc/en-us/articles/360040919612-How-can-we-generate-a-list-of-Responsible-Parties-in-our-account 2025-08-03T11:43:40Z https://support.planetdds.com/hc/en-us/articles/360040977071-How-can-we-customize-our-Password-Reset-Policy-to-automatically-prompt-the-user-to-reset-their-password-after-a-specific-number-of-days 2025-08-03T12:15:24Z https://support.planetdds.com/hc/en-us/articles/360040977491-The-Scheduler-displays-the-Provider-Time-Columns-and-it-takes-up-a-huge-portion-of-our-Schedule-How-can-we-hide-these-columns 2025-08-03T12:14:38Z https://support.planetdds.com/hc/en-us/articles/360040977971-How-can-we-change-the-Restorative-Charting-to-default-to-the-Treatment-Plan-Tab-vs-Pre-Existing 2025-08-03T12:15:24Z https://support.planetdds.com/hc/en-us/articles/360041080012-Denticon-and-Dentiray-Capture-How-to-take-an-X-ray 2025-08-03T11:27:02Z https://support.planetdds.com/hc/en-us/articles/360041339072-ADA-COVID-19-Billing-and-Coding-Guidance-including-Teledentistry 2025-08-03T15:29:57Z https://support.planetdds.com/hc/en-us/articles/360041340912-Using-Denticon-to-Work-Remotely 2025-08-03T15:29:56Z https://support.planetdds.com/hc/en-us/articles/360041349331-As-I-m-checking-out-a-patient-I-would-like-to-view-the-patient-recall-history-How-can-I-do-this-without-navigating-away-from-the-patient-account-ledger 2025-08-03T11:36:36Z https://support.planetdds.com/hc/en-us/articles/360041404712-How-can-we-setup-the-time-duration-for-specific-procedures-codes-to-reflect-when-added-within-an-appointment 2025-08-03T12:17:15Z https://support.planetdds.com/hc/en-us/articles/360041468851-41-AR-Strategies-for-the-21st-Century-presented-March-25-2020 2025-08-03T11:31:48Z https://support.planetdds.com/hc/en-us/articles/360041771731-Our-office-just-purchased-a-new-intraoral-camera-for-Dentiray-Capture-How-can-I-set-it-up-and-use-it-to-take-pictures-to-put-in-a-patient-s-chart 2025-08-03T11:27:01Z https://support.planetdds.com/hc/en-us/articles/360041810852-How-do-I-quickly-identify-the-status-of-a-Pre-Authorization 2025-08-03T11:38:05Z https://support.planetdds.com/hc/en-us/articles/360042106592-Our-Orthodontist-is-interested-in-the-Ortho-Treatment-Card-What-are-the-steps-to-setup-the-Patient-Provider-User-Code-Appliance-and-Questionnaire 2025-08-03T12:14:34Z https://support.planetdds.com/hc/en-us/articles/360042239871-How-do-we-link-Ortho-and-General-account-so-that-all-information-matches-in-each-record 2025-09-05T23:16:45Z https://support.planetdds.com/hc/en-us/articles/360042347151-Our-multi-location-organization-sends-our-past-due-accounts-to-Transworld-Collection-Agency-How-do-I-ensure-Transworld-is-generating-collection-accounts-based-on-the-Responsible-Party-Home-Office 2025-08-03T15:23:07Z https://support.planetdds.com/hc/en-us/articles/360042408911-42-How-to-Maximize-Your-Insurance-AR-presented-April-10-2020 2025-08-03T11:31:48Z https://support.planetdds.com/hc/en-us/articles/360042633611-How-does-the-integrated-Claim-Attachment-feature-work 2025-08-03T11:37:06Z https://support.planetdds.com/hc/en-us/articles/360042634091-What-are-the-available-gender-options-in-Denticon 2025-08-03T14:30:49Z https://support.planetdds.com/hc/en-us/articles/360042634691-43-DentalXChange-Tips-and-Tricks-on-Getting-Claims-Paid-presented-April-21-2020 2025-08-03T11:31:47Z https://support.planetdds.com/hc/en-us/articles/360042670411-Ortho-Treatment-Card 2025-08-03T11:37:44Z https://support.planetdds.com/hc/en-us/articles/360043088652-How-do-I-edit-the-items-showing-in-our-Pick-List 2025-08-03T12:17:38Z https://support.planetdds.com/hc/en-us/articles/360043240512-In-the-Responsible-Party-screen-there-s-a-field-called-Account-Locked-How-does-this-feature-work 2025-08-03T12:16:28Z https://support.planetdds.com/hc/en-us/articles/360043763192-44-All-About-Statements-presented-April-29-2020 2025-08-03T11:31:47Z https://support.planetdds.com/hc/en-us/articles/360043971372-When-using-Dentiray-Capture-our-sensor-shows-Sensor-Ready-but-doesn-t-return-an-image-when-we-use-the-exposure-switch-Why-can-t-I-capture-an-image 2025-08-03T11:27:00Z https://support.planetdds.com/hc/en-us/articles/360044213911-45-All-About-the-Ledger-presented-May-27-2020 2025-08-03T11:31:47Z https://support.planetdds.com/hc/en-us/articles/360044428091-We-are-getting-an-error-message-There-was-no-sensor-attached-to-the-system-Please-attach-the-sensor-and-then-retry-the-operation-We-know-the-sensor-works-why-does-it-not-work-on-this-machine 2025-08-03T11:27:00Z https://support.planetdds.com/hc/en-us/articles/360044445071-How-does-our-office-use-the-Online-Text-Payment-Options 2025-08-03T12:18:05Z https://support.planetdds.com/hc/en-us/articles/360044446012-I-need-to-search-the-system-for-a-check-number-how-do-I-find-this-information 2025-08-03T11:41:58Z https://support.planetdds.com/hc/en-us/articles/360044495531-Sensor-not-recognized-or-detected 2025-08-03T11:27:20Z https://support.planetdds.com/hc/en-us/articles/360044541752-How-to-enable-the-Move-To-feature-in-Dentiray-Web 2025-08-03T11:27:13Z https://support.planetdds.com/hc/en-us/articles/360044595651-How-do-we-add-forms-in-the-HIPAA-letters-section-seen-in-the-Patient-Print-Menu 2025-08-03T11:43:01Z https://support.planetdds.com/hc/en-us/articles/360044788852-Are-Dexis-Titanium-Sensors-Compatible 2025-08-03T11:27:17Z https://support.planetdds.com/hc/en-us/articles/360044866531-What-does-of-Days-Before-Appt-to-Check-Eligibility-mean-in-Setup-Offices-Advanced 2025-08-03T12:15:42Z https://support.planetdds.com/hc/en-us/articles/360044948251-How-can-we-receive-support-for-our-Open-Edge-products-and-services 2025-08-03T12:15:54Z https://support.planetdds.com/hc/en-us/articles/360045084751-Steps-to-determine-if-your-ISP-is-having-an-outage 2025-08-03T15:30:19Z https://support.planetdds.com/hc/en-us/articles/360045117292-How-do-we-add-or-modify-schedule-templates-for-providers 2025-08-03T12:16:41Z https://support.planetdds.com/hc/en-us/articles/360045117932-Our-office-utilizes-the-Ortho-Payment-Plan-and-Ortho-Treatment-Card-feature-What-report-options-do-we-have-to-track-those-patients 2025-08-03T11:43:22Z https://support.planetdds.com/hc/en-us/articles/360045120032-I-created-a-Scheduler-Template-for-providers-however-as-I-m-entering-the-Provider-Schedule-the-template-doesn-t-show-up-for-selection-Why-is-this-happening 2025-08-03T12:16:41Z https://support.planetdds.com/hc/en-us/articles/360045180772-How-do-we-send-consent-forms-to-a-patient-for-signing 2025-08-03T11:42:55Z https://support.planetdds.com/hc/en-us/articles/360045206711-How-can-I-import-images-into-Dentiray-Web 2025-08-03T11:27:13Z https://support.planetdds.com/hc/en-us/articles/360045232011-Dexis-Platinum-Sensors-Serial-Number-Not-Recognized 2025-08-03T11:27:19Z https://support.planetdds.com/hc/en-us/articles/360045312091-Perio-Voice-Command-is-connecting-but-it-s-not-understanding-me-very-well 2025-08-03T11:14:33Z https://support.planetdds.com/hc/en-us/articles/360045355651-How-do-I-setup-note-macros-to-select-from-when-sending-a-Text-Messages-or-Email-from-Denticon 2025-08-03T12:14:26Z https://support.planetdds.com/hc/en-us/articles/360045548412-Tabbing-in-Macro-Notes 2025-08-03T11:14:41Z https://support.planetdds.com/hc/en-us/articles/360045616352-Envelope-Printing-Option 2025-08-03T11:43:24Z https://support.planetdds.com/hc/en-us/articles/360045885031-When-opening-Dentiray-Capture-I-am-receiving-a-Safety-Cache-Images-Exist-warning-but-no-matter-what-I-choose-the-message-stays-up-How-can-I-clear-this-message 2025-08-03T11:26:58Z https://support.planetdds.com/hc/en-us/articles/360045977731-From-the-Scheduler-How-do-I-quickly-identify-the-patient-portion-for-services-scheduled-when-a-discount-amount-was-applied-to-the-treatment-plan 2025-08-03T11:37:27Z https://support.planetdds.com/hc/en-us/articles/360046289492-How-do-I-change-or-edit-a-Responsible-Party-record 2025-08-03T14:31:07Z https://support.planetdds.com/hc/en-us/articles/360046309512-We-re-unable-to-post-a-procedure-code-to-a-hygienist-Why-is-this-happening 2025-08-03T12:17:15Z https://support.planetdds.com/hc/en-us/articles/360046804392-How-can-I-change-the-tooth-assignment-of-an-image 2025-08-03T11:27:12Z https://support.planetdds.com/hc/en-us/articles/360046807371-Dentiray-Web-loads-to-a-blank-white-screen-in-Google-Chrome-How-can-I-view-my-X-rays 2025-08-03T11:27:12Z https://support.planetdds.com/hc/en-us/articles/360047126192-47-All-About-Setting-Up-Provider-Schedules-presented-July-29-2020 2025-08-03T11:31:46Z https://support.planetdds.com/hc/en-us/articles/360047126332-46-All-About-Contactless-Payments-presented-June-24-2020 2025-08-03T11:31:46Z https://support.planetdds.com/hc/en-us/articles/360047232552-How-can-I-add-additional-attachments-to-claims-in-Denticon-before-sending-to-DentalXChange 2025-08-03T11:37:06Z https://support.planetdds.com/hc/en-us/articles/360047233231-How-do-I-add-or-edit-consent-forms-included-in-the-Patient-Online-Registration-Link 2025-08-03T12:18:09Z https://support.planetdds.com/hc/en-us/articles/360047269551-Our-office-does-not-have-a-website-yet-we-want-our-patients-to-be-make-appointments-online-How-are-we-able-to-accomplish-our-goal 2025-08-03T12:16:40Z https://support.planetdds.com/hc/en-us/articles/360047337051-Our-office-is-unable-to-edit-a-letter-even-users-with-administrator-rights-Why-is-this-happening 2025-08-03T11:43:06Z https://support.planetdds.com/hc/en-us/articles/360047421151-My-X-rays-display-upside-down-How-can-I-make-them-display-right-side-up 2025-08-03T11:26:58Z https://support.planetdds.com/hc/en-us/articles/360048138031-Required-Fields-for-Online-Registration-and-Patient-Information-screen 2025-08-03T12:18:08Z https://support.planetdds.com/hc/en-us/articles/360048472912-48-All-About-Progress-Notes-Macros-presented-August-27-2020 2025-08-03T11:31:46Z https://support.planetdds.com/hc/en-us/articles/360048948212-We-re-attempting-to-make-changes-in-the-Provider-Setup-screen-but-receiving-the-following-error-message-Provider-has-no-effective-schedule-Why-is-this-happening 2025-08-03T12:16:40Z https://support.planetdds.com/hc/en-us/articles/360049042152-How-can-I-make-a-Custom-Layout-in-Dentiray-Web 2025-08-03T11:27:11Z https://support.planetdds.com/hc/en-us/articles/360049153452-Ledger-Links-for-Account-Balance-and-Family-Members 2025-08-03T11:36:37Z https://support.planetdds.com/hc/en-us/articles/360049155012-Save-Email-Receipt-to-Patient-Notes-with-Signature-OpenEdge 2025-08-03T12:15:53Z https://support.planetdds.com/hc/en-us/articles/360049425071-When-printing-a-letter-from-Denticon-the-full-letter-doesn-t-print-cutting-off-some-of-the-text-on-the-page-Why-is-this-happening 2025-08-03T11:43:32Z https://support.planetdds.com/hc/en-us/articles/360049457312-How-do-I-upload-a-photo-for-a-user 2025-08-03T12:14:38Z https://support.planetdds.com/hc/en-us/articles/360049517211-How-are-we-able-to-understand-the-information-on-the-Scheduled-Production-report 2025-08-03T11:41:58Z https://support.planetdds.com/hc/en-us/articles/360049629991-How-do-we-input-or-review-additional-notes-within-the-patient-Medical-Alerts-screen 2025-08-03T14:31:13Z https://support.planetdds.com/hc/en-us/articles/360049753752-Open-Edge-User-Manual 2025-08-03T12:15:53Z https://support.planetdds.com/hc/en-us/articles/360049790311-Why-does-each-Denticon-user-need-a-unique-email-address 2025-08-03T12:16:08Z https://support.planetdds.com/hc/en-us/articles/360049907212-We-have-available-appointments-today-however-when-a-patient-goes-to-our-website-Appointnow-and-chooses-ASAP-todays-appointments-are-not-offered 2025-08-03T12:14:41Z https://support.planetdds.com/hc/en-us/articles/360049927992-How-does-the-Internal-Referral-feature-work 2025-08-03T12:14:45Z https://support.planetdds.com/hc/en-us/articles/360050392211-We-re-unable-to-add-lab-information-within-an-appointment-Why-is-this-happening 2025-08-03T12:14:42Z https://support.planetdds.com/hc/en-us/articles/360050586872-How-do-I-print-a-list-of-appointments-that-have-been-deleted 2025-08-03T11:42:10Z https://support.planetdds.com/hc/en-us/articles/360050592172-When-saving-notes-Progress-notes-I-get-an-invalid-username-and-password-error-message-Why-is-this-happening 2025-08-03T11:14:40Z https://support.planetdds.com/hc/en-us/articles/360050633731-49-Owies-and-Gotchas-You-Should-Know-Before-They-Happen-presented-September-30-2020 2025-08-03T11:31:45Z https://support.planetdds.com/hc/en-us/articles/360050665892-Is-the-cloud-safe-What-about-HIPAA-compliance 2025-08-03T15:30:09Z https://support.planetdds.com/hc/en-us/articles/360050666032-How-are-Preauths-sent-electronically-when-the-E-claims-button-is-grayed-out 2025-08-03T11:37:49Z https://support.planetdds.com/hc/en-us/articles/360050692171-When-I-print-a-statement-for-a-patient-the-ledger-history-does-not-show-on-the-statement-How-do-I-print-something-to-show-services-that-reflect-on-the-ledger 2025-08-03T11:42:08Z https://support.planetdds.com/hc/en-us/articles/360050722752-What-is-the-difference-between-the-Default-UCR-Fee-Schedule-vs-the-Default-Fee-Schedule-in-office-setup-screen 2025-08-03T12:15:42Z https://support.planetdds.com/hc/en-us/articles/360050985351-DoseSpot-Error-Patient-is-Invalid 2025-08-03T15:22:56Z https://support.planetdds.com/hc/en-us/articles/360051120732-How-does-the-Fee-Schedule-Effective-Date-feature-work 2025-08-03T12:15:06Z https://support.planetdds.com/hc/en-us/articles/360051150531-How-often-do-you-upgrade-Denticon 2025-08-03T15:30:09Z https://support.planetdds.com/hc/en-us/articles/360051150551-How-do-you-handle-data-back-up 2025-08-03T15:30:08Z https://support.planetdds.com/hc/en-us/articles/360051150571-What-if-my-internet-goes-down 2025-08-03T15:30:08Z https://support.planetdds.com/hc/en-us/articles/360051944632-How-to-have-the-best-Denticon-experience 2025-08-03T12:14:48Z https://support.planetdds.com/hc/en-us/articles/360052257772-E-Sign-Portal-FAQs 2025-08-03T11:42:55Z https://support.planetdds.com/hc/en-us/articles/360052324892-How-do-I-view-Fee-Schedule-effective-dates 2025-08-03T12:15:05Z https://support.planetdds.com/hc/en-us/articles/360052368472--I-received-an-error-message-that-a-Data-Breach-on-an-app-or-site-exposed-my-password-and-Chrome-recommended-that-I-change-my-Denticon-password-What-does-this-mean-and-what-should-I-do 2025-08-03T15:30:02Z https://support.planetdds.com/hc/en-us/articles/360052415832-My-Page 2025-08-03T12:14:37Z https://support.planetdds.com/hc/en-us/articles/360052486792-My-patient-has-both-Primary-and-Secondary-Insurance-attached-and-I-entered-final-payment-on-the-Primary-Claim-and-closed-it-but-no-Secondary-Claim-was-created-Why-not-and-how-do-I-create-the-Secondary-Claim 2025-08-03T11:37:39Z https://support.planetdds.com/hc/en-us/articles/360052648872-Change-Healthcare-Contact-information 2025-08-03T15:22:48Z https://support.planetdds.com/hc/en-us/articles/360052734791-How-does-Denticon-protect-my-data 2025-08-03T15:30:02Z https://support.planetdds.com/hc/en-us/articles/360052771831-How-do-we-reorder-the-procedures-listed-in-our-explosion-codes 2025-08-03T12:17:23Z https://support.planetdds.com/hc/en-us/articles/360052986011-50-All-About-Being-a-Prepper-presented-October-28-2020 2025-08-03T11:31:45Z https://support.planetdds.com/hc/en-us/articles/360053266811-51-How-to-use-the-New-Fee-Schedule-Wizard-and-Fee-Schedule-Effective-Date-presented-November-26-2020 2025-08-03T11:31:44Z https://support.planetdds.com/hc/en-us/articles/360053363291-We-recently-switched-credit-card-companies-and-wondering-if-there-s-a-way-to-convert-current-payment-plans 2025-08-03T12:15:52Z https://support.planetdds.com/hc/en-us/articles/360053363671-There-are-regular-contract-charges-that-can-t-be-posted-due-to-the-400-bad-request-error-What-does-this-mean 2025-08-03T12:15:52Z https://support.planetdds.com/hc/en-us/articles/360053537291-How-do-I-chart-a-Post-and-Core-in-the-Restorative-Chart-screen 2025-08-03T11:14:23Z https://support.planetdds.com/hc/en-us/articles/360053955372-Nomad-Handheld-Portable-X-Ray-Tubehead 2025-08-03T11:27:16Z https://support.planetdds.com/hc/en-us/articles/360053987252-What-does-the-Calc-Time-button-do-in-the-add-edit-appointment-screen 2025-08-03T12:17:15Z https://support.planetdds.com/hc/en-us/articles/360054029692-How-does-the-fee-schedule-effective-dates-reflect-on-the-fee-schedule-reports 2025-08-03T11:43:40Z https://support.planetdds.com/hc/en-us/articles/360054038992-What-are-the-best-settings-for-my-Acteon-Sopix-II-IO-Sensors 2025-08-03T11:27:16Z https://support.planetdds.com/hc/en-us/articles/360054274792-Denticon-External-eReferral-FAQs 2025-08-03T12:14:57Z https://support.planetdds.com/hc/en-us/articles/360054502511-How-do-I-quickly-change-the-Treatment-Phase-ID-for-procedures-in-the-Treatment-Plan-screen 2025-09-03T17:16:32Z https://support.planetdds.com/hc/en-us/articles/360054529031-How-to-Delete-an-Effective-Date-for-a-Fee-Schedule 2025-08-03T12:16:49Z https://support.planetdds.com/hc/en-us/articles/360054529571-Hierarchy-of-Treatment-Plan-Re-estimations 2025-08-03T11:37:11Z https://support.planetdds.com/hc/en-us/articles/360054863211-How-do-we-hide-provider-columns-on-the-Scheduler-when-the-provider-is-not-working 2025-08-03T12:15:23Z https://support.planetdds.com/hc/en-us/articles/360054889811-How-do-I-setup-External-Referral-sources 2025-08-03T12:14:57Z https://support.planetdds.com/hc/en-us/articles/360055425291-In-Dentiray-Capture-can-we-turn-off-the-Sensor-Ready-audible-voice 2025-08-03T11:26:57Z https://support.planetdds.com/hc/en-us/articles/360055644012-My-credit-card-transaction-posted-to-Open-Edge-Denticon-Pay-PlanetDDS-Pay-without-posting-to-the-ledger-how-can-I-post-this-transaction-to-the-ledger-without-triggering-the-credit-card-integration 2025-08-03T12:15:52Z https://support.planetdds.com/hc/en-us/articles/360055685032-The-down-payment-from-a-payment-plan-is-posting-every-month-with-periodic-charges-Why-is-this-happening 2025-08-03T14:20:12Z https://support.planetdds.com/hc/en-us/articles/360055686272-A-patient-called-and-made-a-payment-towards-their-payment-plan-however-the-payment-has-a-card-attached-for-recurring-payments-How-can-we-post-the-charges-without-processing-the-card-associated-with-the-contract 2025-08-03T14:20:11Z https://support.planetdds.com/hc/en-us/articles/360055688412-How-do-we-indicate-a-provider-Control-Substance-number-CS-to-reflect-on-prescriptions 2025-08-03T12:17:35Z https://support.planetdds.com/hc/en-us/articles/360055690092-How-do-we-control-how-Payment-Portal-payments-are-posted-to-accounts 2025-08-03T12:15:26Z https://support.planetdds.com/hc/en-us/articles/360055856692-We-re-unable-to-edit-an-appointment-due-to-a-Flash-Alert-Why-is-this-happening 2025-08-03T14:31:40Z https://support.planetdds.com/hc/en-us/articles/360056100771-Print-a-Blank-Claim 2025-08-03T11:38:00Z https://support.planetdds.com/hc/en-us/articles/360056138611-Assistant-Providers 2025-08-03T12:16:40Z https://support.planetdds.com/hc/en-us/articles/360056141991-Supported-Browsers 2025-08-03T12:14:47Z https://support.planetdds.com/hc/en-us/articles/360056160452-Invalid-User-in-Denticon 2025-08-03T15:23:15Z https://support.planetdds.com/hc/en-us/articles/360056223851-52-All-About-Imaging-A-Deep-Dive-of-Dentiray-presented-January-28-2021 2025-08-03T11:31:44Z https://support.planetdds.com/hc/en-us/articles/360056340012-How-can-I-add-an-insurance-website-using-the-Globe-Icon 2025-08-03T12:17:46Z https://support.planetdds.com/hc/en-us/articles/360056466952-A-patient-made-a-payment-in-the-Payment-Portal-but-the-payment-only-reflects-in-the-merchant-account-and-not-in-Denticon-Why-is-this-happening 2025-08-03T12:17:51Z https://support.planetdds.com/hc/en-us/articles/360056566631-Special-Characters-in-Denticon 2025-11-18T23:53:26Z https://support.planetdds.com/hc/en-us/articles/360056570591-What-should-the-office-expect-when-a-patient-is-moved-to-another-account 2025-09-29T18:41:33Z https://support.planetdds.com/hc/en-us/articles/360056640352-How-do-I-email-or-text-a-New-Patient-with-an-appointment 2025-08-03T14:20:55Z https://support.planetdds.com/hc/en-us/articles/360056758292-Our-office-is-not-seeing-saved-PDF-documents-in-the-paperclip-icon-Why-is-this-happening 2025-08-03T14:31:29Z https://support.planetdds.com/hc/en-us/articles/360056758472-A-provider-is-attempting-to-e-prescribe-a-controlled-substance-but-receiving-an-error-EPCS-error-message-How-do-we-resolve-this-error 2025-08-03T15:22:56Z https://support.planetdds.com/hc/en-us/articles/360056848152-We-have-a-claim-for-a-patient-that-s-printing-on-separate-pages-for-the-same-provider-Is-there-a-way-to-combine-the-same-codes-onto-one-line-item-on-the-claim-form 2025-08-03T11:37:39Z https://support.planetdds.com/hc/en-us/articles/360057050852-53-A-Day-in-the-Life-of-a-Patient-presented-February-24-2021 2025-08-03T11:31:44Z https://support.planetdds.com/hc/en-us/articles/360057094671-How-do-we-make-changes-to-the-Email-and-Text-Bypass-reasons-within-a-New-Patient-appointment-or-Patient-Overview-screen 2025-08-03T12:17:45Z https://support.planetdds.com/hc/en-us/articles/360057622451-How-do-I-enter-a-capitation-credit-card-payment-from-a-managed-care-carrier 2025-08-03T11:37:18Z https://support.planetdds.com/hc/en-us/articles/360057622671-How-do-we-view-appointments-from-another-location-and-for-a-provider-not-working-in-the-current-location 2025-08-03T14:26:31Z https://support.planetdds.com/hc/en-us/articles/360057676391-How-can-we-be-sure-that-we-re-not-creating-duplicate-patients 2025-08-03T14:31:03Z https://support.planetdds.com/hc/en-us/articles/360057964911-Is-there-a-way-to-email-text-a-statement-to-a-patient-through-Denticon 2025-08-03T11:42:45Z https://support.planetdds.com/hc/en-us/articles/360058675232-Moving-xrays-from-one-patient-to-another-but-the-patient-where-the-xrays-are-being-moved-to-does-not-have-a-record-in-Dentiray-Web-Apteryx 2025-08-03T11:27:11Z https://support.planetdds.com/hc/en-us/articles/360059419912-How-do-we-setup-the-CareCredit-integration 2025-08-03T15:22:47Z https://support.planetdds.com/hc/en-us/articles/360059423011-How-do-I-add-a-new-Scheduler-Production-Type-to-select-within-an-appointment 2025-08-03T12:15:41Z https://support.planetdds.com/hc/en-us/articles/360059423012-How-does-the-CareCredit-Batch-Quick-Statuses-update-in-Denticon 2025-08-03T15:22:47Z https://support.planetdds.com/hc/en-us/articles/360059445452-I-have-saved-reports-in-the-My-Favorites-section-and-when-I-select-to-run-the-report-I-get-the-office-I-set-it-up-in-even-though-I-am-not-in-that-location-running-the-report-Why-is-this-happening 2025-08-03T11:41:58Z https://support.planetdds.com/hc/en-us/articles/360059504752-How-to-send-an-External-Referral 2025-08-03T12:14:56Z https://support.planetdds.com/hc/en-us/articles/360059578412-How-to-process-a-CareCredit-payment 2025-08-03T15:22:46Z https://support.planetdds.com/hc/en-us/articles/360059918492-How-are-we-able-to-control-which-letters-appear-for-selection 2025-08-03T11:43:05Z https://support.planetdds.com/hc/en-us/articles/360059919132-How-do-we-control-the-credit-card-logos-that-reflect-in-the-Payment-Portal 2025-08-03T12:18:12Z https://support.planetdds.com/hc/en-us/articles/360060080911-How-do-I-setup-my-default-Periochart-template 2025-08-03T11:14:32Z https://support.planetdds.com/hc/en-us/articles/360060165152-55-Payment-Plans-presented-April-28-2021 2025-08-03T11:31:43Z https://support.planetdds.com/hc/en-us/articles/360060166472-54-Post-COVID-Collections-and-Patient-Retention-presented-March-31-2021 2025-08-03T11:31:43Z https://support.planetdds.com/hc/en-us/articles/360060218591-If-a-card-payment-was-posted-to-the-incorrect-account-is-there-a-way-to-transfer-the-payment-to-the-correct-patients-account 2026-03-16T15:53:09Z https://support.planetdds.com/hc/en-us/articles/360060295612-How-launch-your-Imaging-X-ray-Software-without-Denticon-Bridge 2025-08-03T11:27:22Z https://support.planetdds.com/hc/en-us/articles/360060719351-MANDATORY-DENTICON-IMAGING-BRIDGE-2-0-Upgrade-FAQ 2025-08-03T11:27:22Z https://support.planetdds.com/hc/en-us/articles/360061221711-Why-are-some-users-not-seeing-the-Refer-To-button-in-the-Treatment-plan-screen 2025-08-03T12:14:55Z https://support.planetdds.com/hc/en-us/articles/360061461751-How-do-we-setup-the-office-where-Payment-Portal-payments-should-post 2025-08-03T12:15:27Z https://support.planetdds.com/hc/en-us/articles/360061512052-56-Reports-presented-May-21-2021 2025-08-03T11:31:43Z https://support.planetdds.com/hc/en-us/articles/360061526651-When-switching-screens-in-Denticon-sometimes-previous-patients-accessed-show-in-error-Why-is-this-happening 2025-08-03T12:14:47Z https://support.planetdds.com/hc/en-us/articles/4402417017101-What-does-the-Custom-Fields-section-in-the-User-Setup-screen-do 2025-08-03T12:14:37Z https://support.planetdds.com/hc/en-us/articles/4402555545101-How-do-I-generate-a-report-of-all-production-collection-and-payment-types 2025-08-03T12:17:50Z https://support.planetdds.com/hc/en-us/articles/4402874985485-Gendex-GXS700-Dexis-Platinum-and-Dexis-Titanium-Kavo-IXS-Sensor-Install-Guide 2025-08-03T11:27:16Z https://support.planetdds.com/hc/en-us/articles/4402971621531-Why-is-the-user-Denticon-User-ID-not-showing-as-an-option-when-integrating-DoseSpot-within-the-Provider-Setup-Info-Advanced-Settings-section 2025-08-03T15:22:55Z https://support.planetdds.com/hc/en-us/articles/4403048477723-I-m-unable-to-single-left-click-an-appointment-to-view-the-details-even-though-I-have-rights-to-do-so-Why-is-this-happening 2025-08-03T15:30:29Z https://support.planetdds.com/hc/en-us/articles/4403098488333-How-do-I-obtain-a-list-of-patients-on-a-payment-plan 2025-08-03T11:43:16Z https://support.planetdds.com/hc/en-us/articles/4403151531917-How-do-verify-a-patient-available-credit-with-CareCredit 2025-08-03T15:22:46Z https://support.planetdds.com/hc/en-us/articles/4403477741069-How-do-we-generate-a-report-of-patients-that-completed-the-Online-Registration-forms 2025-08-03T11:43:22Z https://support.planetdds.com/hc/en-us/articles/4403482046477-How-are-the-Appointment-and-Treatment-plan-codes-generated-on-Routing-Slips 2025-08-03T11:43:02Z https://support.planetdds.com/hc/en-us/articles/4403638165787-Are-we-able-to-take-more-x-rays-to-a-Progression-if-we-started-taking-on-one-but-couldn-t-finish-during-that-appointment 2025-08-03T11:26:56Z https://support.planetdds.com/hc/en-us/articles/4403700358541-57-Ortho-Support-Webinar-presented-June-23-2021 2025-08-03T11:31:42Z https://support.planetdds.com/hc/en-us/articles/4403872511771-How-to-setup-our-statements-to-print-our-Billing-Office-phone-number 2025-08-03T12:16:59Z https://support.planetdds.com/hc/en-us/articles/4403980200219-Our-office-is-closed-on-most-Federal-Holidays-How-do-we-set-this-up-in-our-Account-to-reflect-on-our-schedules 2025-08-03T12:15:23Z https://support.planetdds.com/hc/en-us/articles/4403980465691-How-can-we-setup-our-account-to-email-receipts-automatically-when-a-auto-payment-is-generated-from-contracts-or-a-transaction-made-via-the-Payment-Portal 2025-08-03T12:15:22Z https://support.planetdds.com/hc/en-us/articles/4404027452429-Transworld-Systems-Denticon-User-Guide 2025-08-03T15:23:07Z https://support.planetdds.com/hc/en-us/articles/4404559890459-58-How-to-Send-Internal-External-Referrals-presented-July-30-2021 2025-08-03T11:31:42Z https://support.planetdds.com/hc/en-us/articles/4404741110171-Daily-Audit-Report 2026-03-13T20:27:37Z https://support.planetdds.com/hc/en-us/articles/4405090268571-How-to-track-multiple-Care-Credit-promotions-with-Care-Credit-payment-codes 2025-08-03T15:22:46Z https://support.planetdds.com/hc/en-us/articles/4405321390235-How-do-I-add-questions-to-our-Dental-Questionnaire 2025-08-03T12:17:40Z https://support.planetdds.com/hc/en-us/articles/4406534209179-How-do-I-activate-or-deactivate-Smart-Assist 2025-08-03T12:15:41Z https://support.planetdds.com/hc/en-us/articles/4406816374683-How-can-we-activate-SmartAssist 2025-08-03T12:14:33Z https://support.planetdds.com/hc/en-us/articles/4406816834587-What-is-SmartAssist 2025-08-03T12:14:32Z https://support.planetdds.com/hc/en-us/articles/4407182799259-Can-t-attach-an-xray-to-a-claim-How-can-I-fix-this 2025-08-03T11:37:34Z https://support.planetdds.com/hc/en-us/articles/4408122070043-How-can-we-set-a-flash-alert-to-tell-us-if-patients-have-certain-medical-conditions 2025-08-03T14:31:40Z https://support.planetdds.com/hc/en-us/articles/4408457645723-How-to-understand-the-new-reports-menu 2025-08-03T11:41:50Z https://support.planetdds.com/hc/en-us/articles/4409158691611-59-All-About-Imaging-Tips-and-Tricks-presented-October-27-2021 2025-08-03T11:31:42Z https://support.planetdds.com/hc/en-us/articles/4409684304539-Installation-of-Dentiray-Capture-and-Denticon-Bridge-Services-on-Workstations 2025-08-03T11:26:55Z https://support.planetdds.com/hc/en-us/articles/4411467450523-60-A-Dive-into-SmartAssist-presented-November-29-2021 2025-08-03T11:31:41Z https://support.planetdds.com/hc/en-us/articles/4414927956251-What-is-the-SmartAssist-Report-Card 2025-10-15T00:00:06Z https://support.planetdds.com/hc/en-us/articles/4414935596059-Can-I-run-Smart-Assist-Report-Card-Report-for-future-dates 2025-08-03T11:42:25Z https://support.planetdds.com/hc/en-us/articles/4415425089563-Reports-Matrix 2025-08-03T11:42:53Z https://support.planetdds.com/hc/en-us/articles/4415758842011-How-can-our-patients-register-or-update-their-registration-information-online 2025-08-03T14:31:44Z https://support.planetdds.com/hc/en-us/articles/4418848981147-Installation-or-Update-of-Denticon-Bridge-Services 2025-08-03T11:27:21Z https://support.planetdds.com/hc/en-us/articles/4425217939995-ScanX-Classic-ScanX-ILE-ScanX-2-Device-Driver-Installation 2025-08-03T11:27:15Z https://support.planetdds.com/hc/en-us/articles/4428555941915-Schick-Sensor-Won-t-Acquire-Images 2025-08-03T11:27:19Z https://support.planetdds.com/hc/en-us/articles/4538537564187-Enable-or-Disable-Extensions 2025-08-03T11:26:55Z https://support.planetdds.com/hc/en-us/articles/4564296206107-How-to-manage-external-referrals-using-the-Referral-Management-Utility 2025-08-03T12:14:55Z https://support.planetdds.com/hc/en-us/articles/5031307670683-61-Top-Tips-for-Keeping-Your-Schedule-Full-Boosting-Patient-Satisfaction-in-2022-presented-January-26-2022 2025-08-03T11:31:41Z https://support.planetdds.com/hc/en-us/articles/5199780794011-62-Best-Practices-for-Insurance-Accounts-Receivable-Management-in-Denticon-presented-February-16-2022 2025-08-03T11:31:41Z https://support.planetdds.com/hc/en-us/articles/5377405946779-63-Best-Practices-for-Optimizing-Your-Patient-Flow-in-Denticon-presented-March-16-2022 2025-08-03T11:31:40Z https://support.planetdds.com/hc/en-us/articles/5491874694683-When-Texting-what-does-the-Failed-or-Permanent-Failure-error-mean 2025-08-03T14:20:55Z https://support.planetdds.com/hc/en-us/articles/5511141240603-How-can-I-quickly-update-the-fee-for-a-procedure-code-that-is-attached-to-multiple-fee-schedules 2025-08-03T12:16:49Z https://support.planetdds.com/hc/en-us/articles/5652297207707-How-can-I-reach-Denticon-s-Customer-Care-Team-for-Support 2025-08-03T15:29:53Z https://support.planetdds.com/hc/en-us/articles/5652618188187-Unable-to-scan-documents-into-Denticon-after-installing-the-Dynamsoft-Service-integration 2025-08-03T15:30:41Z https://support.planetdds.com/hc/en-us/articles/5711090243739-What-is-Denticon-Patient-Communication 2024-03-24T04:02:14Z https://support.planetdds.com/hc/en-us/articles/5711107860251-How-to-use-Denticon-Patient-Communication 2024-06-17T19:03:57Z https://support.planetdds.com/hc/en-us/articles/5711287807899-What-Denticon-Security-Rights-are-needed-to-access-Denticon-Patient-Communication 2024-03-24T04:24:07Z https://support.planetdds.com/hc/en-us/articles/5850495057819-Where-is-the-Denticon-Sandbox 2025-08-03T11:30:38Z https://support.planetdds.com/hc/en-us/articles/6008560587931-How-are-Finance-Charges-calculated-within-Denticon 2025-08-03T12:15:41Z https://support.planetdds.com/hc/en-us/articles/6464270914843-Denticon-Patient-Communication-FAQ 2024-03-24T04:19:08Z https://support.planetdds.com/hc/en-us/articles/6499031875995-Draw-Mode-in-the-Restorative-Chart 2025-08-03T11:14:22Z https://support.planetdds.com/hc/en-us/articles/6656493881755-How-to-apply-to-be-a-PlanetDDS-3rd-party-vendor 2025-08-03T15:22:43Z https://support.planetdds.com/hc/en-us/articles/6735094636059-Denticon-Patient-Communication-Reports-and-Campaign-Summary 2024-03-24T04:28:35Z https://support.planetdds.com/hc/en-us/articles/6897248954651-Denticon-Patient-Communication-Email-Template-Editor 2024-04-10T18:36:54Z https://support.planetdds.com/hc/en-us/articles/7362014354203-CT-Importer-for-3D-Images 2025-08-03T11:26:55Z https://support.planetdds.com/hc/en-us/articles/7513806912795-We-have-claims-that-are-rejecting-through-DentalXChange-due-to-the-Taxonomy-number-not-matching-Where-in-Denticon-do-I-enter-each-providers-Taxonomy-number 2025-08-03T12:16:39Z https://support.planetdds.com/hc/en-us/articles/7676816667291-Changing-Patient-Information-or-Image-Details-in-Dentiray-Capture 2025-08-03T11:26:54Z https://support.planetdds.com/hc/en-us/articles/7677679696155-64-How-To-Create-Smart-Fee-Schedules-and-Smart-Fee-Plans-presented-May-24-2022 2025-08-03T11:31:40Z https://support.planetdds.com/hc/en-us/articles/7677755426331-65-How-to-Create-Managed-Care-Medicaid-and-Indemnity-Insurance-Plans-and-Fee-Schedules-within-Denticon-presented-June-29-2022 2025-08-03T11:31:40Z https://support.planetdds.com/hc/en-us/articles/7677952600091-66-Creating-Office-Fee-Schedules-and-Discount-Plans-in-Denticon-presented-July-27-2022 2025-08-03T11:31:39Z https://support.planetdds.com/hc/en-us/articles/7762960862491-Logging-into-Denticon-University 2025-08-03T11:30:34Z https://support.planetdds.com/hc/en-us/articles/7797458007579-How-do-I-rename-operatories 2025-08-03T12:15:40Z https://support.planetdds.com/hc/en-us/articles/7818552821531-Can-we-apply-Enhancements-Automatically-in-Dentiray-Web-XV-Web 2025-08-03T11:27:10Z https://support.planetdds.com/hc/en-us/articles/8218846280731-Confirming-AMB-code-is-set-up-correctly 2025-08-03T12:15:31Z https://support.planetdds.com/hc/en-us/articles/8900797627163-01-Welcome-to-Denticon 2025-08-03T11:30:42Z https://support.planetdds.com/hc/en-us/articles/8900837247387-02-How-to-Add-a-Patient-and-a-Dependant 2025-08-03T11:30:43Z https://support.planetdds.com/hc/en-us/articles/8900936964891-Denticon-Solo-Training-Catalog 2025-08-03T11:30:37Z https://support.planetdds.com/hc/en-us/articles/8961352817051-03-How-to-Add-from-an-Online-Registration 2025-08-03T11:30:43Z https://support.planetdds.com/hc/en-us/articles/8961384217243-04-How-to-Update-a-Patient-Record-from-an-Online-Form 2025-08-03T11:30:43Z https://support.planetdds.com/hc/en-us/articles/8961431925275-06-How-to-Add-and-Manage-Flash-Alerts 2025-08-03T11:30:44Z https://support.planetdds.com/hc/en-us/articles/8961468395547-05-Managing-Patient-Notes 2025-08-03T11:30:44Z https://support.planetdds.com/hc/en-us/articles/8990158120219-07-How-to-Create-an-Insurance-Plan-and-Add-it-to-a-Patient-Record 2025-08-03T11:30:44Z https://support.planetdds.com/hc/en-us/articles/8990175834779-08-How-to-Add-Change-and-Remove-existing-Insurance-Plans 2025-08-03T11:30:45Z https://support.planetdds.com/hc/en-us/articles/8990235935771-11-How-to-Schedule-an-Appointment 2025-08-03T11:30:46Z https://support.planetdds.com/hc/en-us/articles/8990247856283-10-How-to-Message-Internal-Team-Members 2025-08-03T11:30:45Z https://support.planetdds.com/hc/en-us/articles/9128288353947-Denticon-Patient-Communication-Delivery-Times 2025-04-22T17:41:57Z https://support.planetdds.com/hc/en-us/articles/9236243301659-67-Denticon-Patient-Engagement-Webinar-presented-August-31-2022 2025-08-03T11:31:39Z https://support.planetdds.com/hc/en-us/articles/9236250110875-68-How-to-Create-PPO-and-Premier-Fee-Schedules-and-Carriers-presented-September-14-2022 2025-08-03T11:31:39Z https://support.planetdds.com/hc/en-us/articles/9236299103387-69-Denticon-Patient-Engagement-Two-Way-Communication-and-Q-A-presented-September-29-2022 2025-08-03T11:31:38Z https://support.planetdds.com/hc/en-us/articles/9263142734491-How-to-Create-a-New-Template 2025-08-03T11:31:32Z https://support.planetdds.com/hc/en-us/articles/9263257119131-How-to-Edit-a-Template 2025-08-03T11:31:32Z https://support.planetdds.com/hc/en-us/articles/9263296369691-How-to-Create-a-Marketing-Campaign 2025-08-03T11:31:32Z https://support.planetdds.com/hc/en-us/articles/9263373360027-Editing-Recurring-Appointment-Campaigns 2025-08-03T11:31:31Z https://support.planetdds.com/hc/en-us/articles/9263434050715-Working-with-Ad-Hoc-Campaigns 2025-08-03T11:31:31Z https://support.planetdds.com/hc/en-us/articles/9543587897115-How-to-Create-a-Pre-Authorization 2025-08-03T11:30:52Z https://support.planetdds.com/hc/en-us/articles/9543675858715-How-to-Post-a-Procedure 2025-08-03T11:30:52Z https://support.planetdds.com/hc/en-us/articles/9543874987547-Scheduling-a-New-Patient-Appointment 2025-08-03T11:31:26Z https://support.planetdds.com/hc/en-us/articles/9543993719963-How-to-Use-Family-Scheduling 2025-08-03T11:31:27Z https://support.planetdds.com/hc/en-us/articles/9553290414491-How-To-Use-Quick-Fill-When-Scheduling 2025-08-03T11:31:27Z https://support.planetdds.com/hc/en-us/articles/9553358049307-How-to-Utilize-the-Call-List-to-Fill-the-Schedule 2025-08-03T11:31:28Z https://support.planetdds.com/hc/en-us/articles/9553391274907-How-to-Utilize-the-Short-Notice-List-to-Fill-the-Schedule 2025-08-03T11:31:28Z https://support.planetdds.com/hc/en-us/articles/9553644206107-How-to-Add-New-Patients-in-Denticon-with-Quick-Save 2025-08-03T11:31:26Z https://support.planetdds.com/hc/en-us/articles/9553745737627-How-to-Post-a-Procedure 2025-08-03T11:31:29Z https://support.planetdds.com/hc/en-us/articles/9553950621851-How-to-Create-a-Pre-Authorization 2025-08-03T11:31:30Z https://support.planetdds.com/hc/en-us/articles/9587072140827-Chart-Pre-Existing-Services 2025-08-03T11:30:41Z https://support.planetdds.com/hc/en-us/articles/9587134799003-Pediatric-Pre-Existing-Charting 2025-08-03T11:30:41Z https://support.planetdds.com/hc/en-us/articles/9795021411995-Why-does-this-account-need-to-be-reallocated 2025-08-03T11:36:33Z https://support.planetdds.com/hc/en-us/articles/9823489024411-How-to-integrate-a-Topaz-Signature-Pad-with-Denticon 2025-08-03T12:18:13Z https://support.planetdds.com/hc/en-us/articles/10114493383451-We-want-to-work-with-an-vendor-or-service-that-does-not-yet-have-an-integration-into-Denticon 2025-08-03T15:22:42Z https://support.planetdds.com/hc/en-us/articles/10251431682331-How-to-Resubmit-a-Claim 2025-08-03T11:31:30Z https://support.planetdds.com/hc/en-us/articles/10251488507163-How-to-Find-a-Slot-When-Scheduling 2025-08-03T11:31:27Z https://support.planetdds.com/hc/en-us/articles/10251508241435-Let-s-Organize-Your-Treatment-Plan 2025-08-03T11:31:28Z https://support.planetdds.com/hc/en-us/articles/10251510073755-Let-s-Organize-Your-Treatment-Plan 2025-08-03T11:30:52Z https://support.planetdds.com/hc/en-us/articles/10251778410523-How-to-Schedule-an-Existing-Patient 2025-08-03T11:31:26Z https://support.planetdds.com/hc/en-us/articles/10476190211739-We-moved-a-patient-in-Denticon-how-do-we-locate-and-move-their-x-rays-to-match-their-new-Denticon-patient-record 2025-08-03T11:27:10Z https://support.planetdds.com/hc/en-us/articles/10480343806619-We-have-a-provider-that-will-be-working-on-a-day-they-are-usually-not-available-How-can-we-open-a-specific-day-on-a-providers-schedule 2025-08-03T12:16:38Z https://support.planetdds.com/hc/en-us/articles/10600909364379-01-Introduction-to-Denticon 2025-08-03T11:30:47Z https://support.planetdds.com/hc/en-us/articles/10600986467227-02-Navigating-the-Scheduler 2025-08-03T11:30:47Z https://support.planetdds.com/hc/en-us/articles/10600993502619-03-Understanding-Appointments 2025-08-03T11:30:47Z https://support.planetdds.com/hc/en-us/articles/10601051804571-04-Navigating-the-Patient-Dashboard 2025-08-03T11:30:48Z https://support.planetdds.com/hc/en-us/articles/10601170961435-05-Restorative-Charting-Pre-existing 2025-08-03T11:30:48Z https://support.planetdds.com/hc/en-us/articles/10601284216987-07-Periodontal-Charting 2025-08-03T11:30:49Z https://support.planetdds.com/hc/en-us/articles/10601388121755-09-Progress-Notes 2025-08-03T11:30:49Z https://support.planetdds.com/hc/en-us/articles/10601537973531-10-Viewing-Images 2025-08-03T11:30:50Z https://support.planetdds.com/hc/en-us/articles/10601584777371-11-Prescriptions 2025-08-03T11:30:50Z https://support.planetdds.com/hc/en-us/articles/10601618690075-12-Lab-Tracking 2025-08-03T11:30:50Z https://support.planetdds.com/hc/en-us/articles/10601641608987-13-End-of-Day-Reporting 2025-08-03T11:30:51Z https://support.planetdds.com/hc/en-us/articles/10602092382107-06-Restorative-Charting-GTP 2025-08-03T11:30:48Z https://support.planetdds.com/hc/en-us/articles/10602289817115-08-Non-graphical-Treatment-Plan 2025-08-03T11:30:49Z https://support.planetdds.com/hc/en-us/articles/10696111301275-We-have-the-billing-provider-set-up-correctly-in-our-provider-setup-The-correct-treating-provider-is-entered-on-the-ledger-Why-is-the-billing-provider-s-information-showing-under-the-treating-provider-in-box-53-of-the-claim-form 2025-08-03T11:37:38Z https://support.planetdds.com/hc/en-us/articles/10880210682267-70-Denticon-Client-Success-Webinar-Ortho-Module-Presented-November-30th-2022 2025-08-03T11:31:38Z https://support.planetdds.com/hc/en-us/articles/11045426440859-How-do-I-change-the-preferred-provider-for-all-patients-at-once 2025-08-03T14:30:54Z https://support.planetdds.com/hc/en-us/articles/12241345254939-I-ve-set-up-my-mailing-list-to-include-all-providers-and-patient-types-When-I-click-the-get-count-button-it-says-there-are-no-patients-in-the-mailing-list-My-appointment-campaigns-won-t-go-out-What-s-wrong 2024-04-11T22:09:37Z https://support.planetdds.com/hc/en-us/articles/12592442546587-How-to-cancel-a-payment-plan-before-it-has-been-fully-charged-out 2025-08-03T14:20:31Z https://support.planetdds.com/hc/en-us/articles/12685420038171-Care-Credit-User-Guide 2025-08-03T15:22:45Z https://support.planetdds.com/hc/en-us/articles/12870286925723-How-to-create-larger-font-Consent-Letters-for-easier-viewing 2025-08-03T11:43:05Z https://support.planetdds.com/hc/en-us/articles/12951216825115-Our-patient-has-requested-a-tax-receipt-What-s-the-best-report-option 2025-08-03T11:42:07Z https://support.planetdds.com/hc/en-us/articles/13000419154203-How-do-I-process-a-Care-Credit-refund 2025-08-03T12:16:34Z https://support.planetdds.com/hc/en-us/articles/13008794901787-XVWeb-Integrated-Feature-AI 2026-02-09T17:17:27Z https://support.planetdds.com/hc/en-us/articles/13063581573915-How-will-we-know-when-a-patient-cancels-their-appointment-via-Denticon-Patient-Communication 2024-09-30T21:46:24Z https://support.planetdds.com/hc/en-us/articles/13244429158427-How-do-I-add-a-watch-to-a-tooth-in-the-restorative-chart 2025-08-03T11:14:22Z https://support.planetdds.com/hc/en-us/articles/13482956461339-Denticon-Ortho-Clerical-Training-Video 2025-08-03T11:30:35Z https://support.planetdds.com/hc/en-us/articles/13482974697371-Denticon-Ortho-Clinical-Training 2025-08-03T11:30:40Z https://support.planetdds.com/hc/en-us/articles/13530863186843-DPA-Morning-Huddle-Today-s-Schedule 2025-08-03T11:31:35Z https://support.planetdds.com/hc/en-us/articles/13530959699611-DPA-Morning-Huddle-Yesterday-s-Performance 2025-08-03T11:31:35Z https://support.planetdds.com/hc/en-us/articles/13532033606555-Which-API-Vendors-are-currently-enabled-within-Apteryx-Cloud-9-and-Denticon 2025-08-03T15:22:42Z https://support.planetdds.com/hc/en-us/articles/13535815172123-DPA-Morning-Huddle-Where-We-Stand 2025-08-03T11:31:35Z https://support.planetdds.com/hc/en-us/articles/13825868694299-Does-Denticon-offer-a-way-for-Patients-to-self-schedule-online 2025-08-03T14:26:00Z https://support.planetdds.com/hc/en-us/articles/13894007704859-Video-Morning-Huddle-Where-We-Stand 2025-08-03T14:20:22Z https://support.planetdds.com/hc/en-us/articles/13894154515227-Video-Morning-Huddle-Previous-Day-s-Performance 2025-08-03T14:20:21Z https://support.planetdds.com/hc/en-us/articles/13894189922459-Video-Morning-Huddle-Today-s-Schedule 2025-08-03T14:20:21Z https://support.planetdds.com/hc/en-us/articles/13934611697947-Denticon-Practice-Analytics-FAQ 2025-09-11T15:13:47Z https://support.planetdds.com/hc/en-us/articles/15314090271259-DPA-Morning-Huddle-Previous-Month-Performance 2025-08-03T11:31:36Z https://support.planetdds.com/hc/en-us/articles/15975384864795-Video-Morning-Huddle-Previous-Month-Performance 2025-08-03T14:20:22Z https://support.planetdds.com/hc/en-us/articles/16406221498395-Provider-Goal-Auto-Population 2025-08-03T14:20:22Z https://support.planetdds.com/hc/en-us/articles/16650222881051-How-to-Setup-Denticon-Pay 2025-08-03T12:15:34Z https://support.planetdds.com/hc/en-us/articles/16651200416411-How-to-Update-the-Office-s-Existing-Contracts-From-Another-Merchant-to-Denticon-Pay 2025-08-03T12:15:36Z https://support.planetdds.com/hc/en-us/articles/16651483752987-How-to-Process-a-Transaction-Using-Denticon-Pay 2025-08-03T12:15:34Z https://support.planetdds.com/hc/en-us/articles/16652060038427-How-to-Delete-Void-a-Payment-Made-Via-Denticon-Pay 2025-08-03T12:15:35Z https://support.planetdds.com/hc/en-us/articles/16652090810779-How-to-Refund-a-Transaction-Made-Via-Denticon-Pay 2025-08-03T12:15:35Z https://support.planetdds.com/hc/en-us/articles/17049844124571-How-to-Reach-Keybank-Support-for-Denticon-Pay-Issues 2025-08-03T12:15:36Z https://support.planetdds.com/hc/en-us/articles/17234495443099-Denticon-Pay-Setup 2025-08-03T11:31:33Z https://support.planetdds.com/hc/en-us/articles/17234599955867-Denticon-Pay-Transactions 2025-08-03T11:31:34Z https://support.planetdds.com/hc/en-us/articles/17516585984155-I-don-t-see-any-icons-in-my-toolbar-How-can-I-make-these-appear 2025-08-03T12:14:35Z https://support.planetdds.com/hc/en-us/articles/17750328827419-How-to-navigate-changes-to-Denticon-s-New-User-Interface 2025-08-03T15:30:07Z https://support.planetdds.com/hc/en-us/articles/17827782512155-What-Screens-have-been-updated-with-the-new-User-Interface 2025-08-03T15:30:06Z https://support.planetdds.com/hc/en-us/articles/18827004949787-When-adding-in-a-new-patient-there-is-a-section-to-indicate-a-patient-s-ethnicity-How-can-we-add-to-the-list-of-ethnicities-available-for-selection 2025-08-03T12:17:43Z https://support.planetdds.com/hc/en-us/articles/18946647873435-Data-Share 2025-11-19T00:24:19Z https://support.planetdds.com/hc/en-us/articles/19113449995291-Denticon-Login-Screen-Update-10-05-2023 2025-08-03T15:29:51Z https://support.planetdds.com/hc/en-us/articles/19292820804123-What-is-Denticon-s-External-Referral-Incoming-Feature 2025-08-03T12:17:06Z https://support.planetdds.com/hc/en-us/articles/19301563103899-How-to-Setup-the-External-Referral-Incoming-feature 2025-08-03T12:14:54Z https://support.planetdds.com/hc/en-us/articles/19719314803739-ERA-835-Denial-Report 2025-08-03T11:42:15Z https://support.planetdds.com/hc/en-us/articles/20456602411163-Using-Single-Sign-On-SSO-With-Denticon 2025-08-03T12:14:36Z https://support.planetdds.com/hc/en-us/articles/20465582790939-Can-We-Run-an-Aging-Report-for-Balances-Over-120-Days 2025-08-03T11:42:05Z https://support.planetdds.com/hc/en-us/articles/20466201384603-Denticon-Cloud-9-Integration 2025-08-12T20:40:08Z https://support.planetdds.com/hc/en-us/articles/20825080284443-Interactive-Report-Eligibility-Verification 2025-08-03T11:42:37Z https://support.planetdds.com/hc/en-us/articles/21733198275867-Feature-Updates-to-Denticon-s-Online-Patient-Registration 2025-08-03T12:18:08Z https://support.planetdds.com/hc/en-us/articles/21904571606939-Scanner-Troubleshooting-Guide 2025-11-05T21:15:37Z https://support.planetdds.com/hc/en-us/articles/22006572036891-MultiPGID-Referrals 2025-08-03T12:14:44Z https://support.planetdds.com/hc/en-us/articles/22074796415131-Troubleshooting-Browser-Extension-Issues 2025-10-10T21:28:51Z https://support.planetdds.com/hc/en-us/articles/22610925095451-Text-Messaging-Registration-Requirements 2025-08-03T12:14:53Z https://support.planetdds.com/hc/en-us/articles/23345176556443-Introducing-the-Denticon-Pay-Card-on-File-Feature 2025-08-03T11:37:41Z https://support.planetdds.com/hc/en-us/articles/23474798545051-Message-Hub-with-Denticon-Patient-Communication 2024-04-26T00:05:50Z https://support.planetdds.com/hc/en-us/articles/23592864401563-Denticon-Practice-Analytics-Glossary-Morning-Huddle 2025-08-03T14:20:16Z https://support.planetdds.com/hc/en-us/articles/23679680502299-Denticon-Practice-Analytics-Glossary-Production-Analysis 2025-08-03T14:20:16Z https://support.planetdds.com/hc/en-us/articles/23679864262299-Denticon-Practice-Analytics-Glossary-Collections-Analysis 2025-08-03T14:20:16Z https://support.planetdds.com/hc/en-us/articles/23679982811163-Denticon-Practice-Analytics-Glossary-Provider-Breakdown 2025-08-03T14:20:17Z https://support.planetdds.com/hc/en-us/articles/23680059163931-Denticon-Practice-Analytics-Metrics-Glossary 2025-08-03T14:20:23Z https://support.planetdds.com/hc/en-us/articles/23917936940699-Denticon-Practice-Analytics-Glossary-Treatment-Plan-Analysis 2025-08-03T14:20:17Z https://support.planetdds.com/hc/en-us/articles/23918621538459-Denticon-Practice-Analytics-Glossary-Front-Office 2025-08-03T14:20:18Z https://support.planetdds.com/hc/en-us/articles/24058595126939-How-to-Bookmark-Denticon-s-Login-Page 2025-08-03T12:14:52Z https://support.planetdds.com/hc/en-us/articles/24250073053851-Missing-Icons-and-Buttons-in-Denticon 2025-08-03T12:14:36Z https://support.planetdds.com/hc/en-us/articles/24482040036763-Denticon-Practice-Analytics-Glossary-Hygiene-Recall 2025-08-03T14:20:18Z https://support.planetdds.com/hc/en-us/articles/24514152611227-New-Client-Guide 2025-08-07T22:18:56Z https://support.planetdds.com/hc/en-us/articles/25697944594715-Appointment-Statuses-for-Future-Appointments 2025-08-03T14:26:27Z https://support.planetdds.com/hc/en-us/articles/25811032403099-How-to-Setup-Referral-Forms 2025-08-03T11:43:05Z https://support.planetdds.com/hc/en-us/articles/25813419518875-Best-Practices-When-Sending-Online-Registration-Links 2025-03-24T22:39:22Z https://support.planetdds.com/hc/en-us/articles/25998167605147-We-Are-a-Multi-Location-Practice-How-Does-This-Affect-Statements-and-Statement-Settings 2025-08-03T11:42:44Z https://support.planetdds.com/hc/en-us/articles/26073074206747-Sometimes-we-are-directed-to-log-into-Backup-Denticon-com-to-obtain-routing-slips-and-appointment-details-how-do-I-perform-this 2025-08-03T15:29:58Z https://support.planetdds.com/hc/en-us/articles/26183714124571-Sending-Consents-and-Treatment-Plans-via-Email-Using-Message-Hub 2024-07-16T17:44:28Z https://support.planetdds.com/hc/en-us/articles/26184009885467-Sending-a-Link-to-the-Payment-Portal-via-Email-Using-Message-Hub 2024-06-20T20:39:51Z https://support.planetdds.com/hc/en-us/articles/26444867516827-Denticon-Patient-Communication-Email-Template-Merge-Tags-Library 2025-08-21T19:12:03Z https://support.planetdds.com/hc/en-us/articles/26580149707419-I-took-a-payment-but-the-provider-is-showing-as-unallocated-Why-is-this-happening 2025-08-03T11:36:27Z https://support.planetdds.com/hc/en-us/articles/26601862924443-Why-isn-t-my-patient-showing-up-when-searching-Quickfill 2025-08-03T14:26:21Z https://support.planetdds.com/hc/en-us/articles/26641387340571-Denticon-Patient-Communication-Appointment-Campaign-Event-Triggers 2024-06-17T04:03:30Z https://support.planetdds.com/hc/en-us/articles/26641469238043-Denticon-Patient-Communication-Recurring-Campaign-Event-Triggers 2025-03-07T19:54:51Z https://support.planetdds.com/hc/en-us/articles/26641514123419-Denticon-Patient-Communication-Ad-Hoc-Campaign-Event-Triggers 2024-06-17T04:21:01Z https://support.planetdds.com/hc/en-us/articles/27377479800219-Denticon-Patient-Communication-Accepted-SMS-Responses 2025-11-21T17:43:41Z https://support.planetdds.com/hc/en-us/articles/27817784557083-Error-There-are-no-providers-or-operatories-defined-in-the-setup-for-this-view-Please-select-next-date-or-click-the-date-icon-to-load-all-operatories-all-providers-view 2025-08-03T14:26:30Z https://support.planetdds.com/hc/en-us/articles/28169056334107-We-are-trying-to-treatment-plan-a-Class-V-restoration-the-surfaces-column-is-showing-more-surfaces-than-we-entered-Why-is-this-happening 2025-08-03T11:36:50Z https://support.planetdds.com/hc/en-us/articles/28169512756891-How-can-we-switch-a-patient-s-general-account-and-their-ortho-account 2025-08-03T14:30:54Z https://support.planetdds.com/hc/en-us/articles/28316703440155-Denticon-Color-Scheme-Change 2025-08-03T12:15:20Z https://support.planetdds.com/hc/en-us/articles/28363567932827-How-can-we-set-up-our-progress-notes-to-show-unique-colors-for-different-providers-or-scenarios 2025-08-03T11:14:40Z https://support.planetdds.com/hc/en-us/articles/28721494091163-How-to-Fix-an-Account-with-Credit-Balance-Showing-Outstanding-Claims-When-None-are-Present 2025-08-03T11:37:34Z https://support.planetdds.com/hc/en-us/articles/28732574961691-I-m-trying-to-run-a-report-but-I-am-getting-an-error-The-request-failed-with-HTTP-status-503-Server-Error 2025-08-03T11:43:47Z https://support.planetdds.com/hc/en-us/articles/28766653324187-Denticon-Patient-Communication-How-to-copy-a-campaign 2024-08-30T20:46:44Z https://support.planetdds.com/hc/en-us/articles/28786160012699-Is-there-a-guide-for-understanding-the-fields-displayed-on-Denticon-s-Ledger-screen 2025-08-03T11:36:37Z https://support.planetdds.com/hc/en-us/articles/29135461683483-My-patient-responded-to-a-message-from-our-office-they-received-an-automated-response-for-an-appointment-date-that-has-already-passed-Why-did-this-happen 2025-09-17T13:23:37Z https://support.planetdds.com/hc/en-us/articles/29219038875163-We-are-unable-to-email-patients-and-we-cannot-access-our-email-templates-How-do-we-correct-this 2025-08-03T14:20:54Z https://support.planetdds.com/hc/en-us/articles/29272963932827-Some-of-our-users-cannot-access-the-quick-add-feature-in-the-appointment-window-How-do-we-correct-this 2025-08-03T14:26:00Z https://support.planetdds.com/hc/en-us/articles/29273676309531-Is-there-a-report-we-can-run-to-show-our-monthly-lab-costs 2025-08-03T11:42:24Z https://support.planetdds.com/hc/en-us/articles/29273984920475-Where-in-Denticon-should-we-enter-in-our-NPI-2-information 2025-08-03T12:16:38Z https://support.planetdds.com/hc/en-us/articles/29299515576603-How-can-patients-resubscribe-to-text-messages-after-unsubscribing 2024-09-17T18:58:08Z https://support.planetdds.com/hc/en-us/articles/29342931161883-We-are-trying-to-remove-a-patient-s-existing-bridge-from-their-restorative-chart-We-removed-the-abutments-but-now-we-cannot-remove-the-pontic-How-do-we-correct-this 2025-08-03T11:14:21Z https://support.planetdds.com/hc/en-us/articles/29343733492379-When-trying-to-delete-a-payment-on-the-ledger-sometimes-we-see-a-delete-button-Other-times-we-see-a-void-button-Why-is-this 2025-08-03T11:36:40Z https://support.planetdds.com/hc/en-us/articles/29344002961307-How-can-I-delete-a-patient 2025-08-03T14:30:58Z https://support.planetdds.com/hc/en-us/articles/29345015891611-When-our-patients-text-cancel-in-response-to-an-appointment-confirmation-the-patient-is-unsubscribed-from-messaging-instead-of-canceling-the-appointment-Why-can-t-we-change-this 2024-09-18T23:36:32Z https://support.planetdds.com/hc/en-us/articles/29345414864155-Our-patient-received-a-statement-from-an-office-that-is-not-their-home-office-and-that-they-did-not-receive-treatment-in-Why 2025-08-03T11:42:44Z https://support.planetdds.com/hc/en-us/articles/29378400081179-TSYS-End-of-Life 2025-08-03T12:15:59Z https://support.planetdds.com/hc/en-us/articles/29505107956507-Sending-URLs-Best-Practices 2025-08-03T14:20:54Z https://support.planetdds.com/hc/en-us/articles/29538206009499-Denticon-Patient-Communication-Automated-Financial-Campaigns 2024-09-27T22:51:08Z https://support.planetdds.com/hc/en-us/articles/29539198505243-How-to-Setup-Automated-Financial-Campaigns-via-Denticon-Patient-Communication 2024-09-27T22:47:25Z https://support.planetdds.com/hc/en-us/articles/29672330231835-Are-we-able-to-run-a-report-that-shows-prescription-history-per-provider-or-user 2025-08-03T12:15:01Z https://support.planetdds.com/hc/en-us/articles/29673049473691-Is-there-a-way-to-edit-a-locked-plan 2025-08-03T12:17:36Z https://support.planetdds.com/hc/en-us/articles/29673495152027-How-can-we-enter-in-a-preauthorization-number-in-Box-2-of-the-ADA-claim-form 2025-08-03T11:38:04Z https://support.planetdds.com/hc/en-us/articles/29674739634075-We-are-trying-to-change-the-fee-for-a-service-from-the-appointment-window-When-we-post-the-appointment-the-updated-fee-does-not-show-in-the-ledger-Why 2025-08-03T11:37:00Z https://support.planetdds.com/hc/en-us/articles/29731077265947-AI-Assist-Opportunities-in-Denticon 2026-03-18T15:57:02Z https://support.planetdds.com/hc/en-us/articles/29731849035803-AI-Assist-for-Denticon-Setup-Guide 2026-03-20T21:05:45Z https://support.planetdds.com/hc/en-us/articles/29873441414171-We-created-a-claim-in-Denticon-but-when-we-sent-the-claim-to-DentalXChange-the-responsible-party-shows-as-the-patient-on-the-claim-Why 2025-08-03T11:37:36Z https://support.planetdds.com/hc/en-us/articles/29882796404763-How-can-we-send-a-custom-email-to-patients-using-Message-Hub 2024-10-17T17:16:58Z https://support.planetdds.com/hc/en-us/articles/29883373186203-Are-we-able-to-select-a-default-scanner-for-scanning-documents-into-our-patient-records 2025-08-03T15:30:40Z https://support.planetdds.com/hc/en-us/articles/30024552682779-We-updated-our-default-insurance-categories-but-our-patient-s-plans-did-not-update-Why 2025-08-03T12:17:36Z https://support.planetdds.com/hc/en-us/articles/30138817978395-We-referred-a-patient-to-another-office-to-have-an-implant-extracted-How-do-we-reflect-this-on-the-restorative-chart-once-the-extraction-is-completed 2025-08-03T11:14:20Z https://support.planetdds.com/hc/en-us/articles/30161114869787-The-report-for-online-registered-patients-shows-an-Active-field-What-do-the-true-false-statuses-mean 2025-08-03T11:43:22Z https://support.planetdds.com/hc/en-us/articles/30169430819995-How-does-Denticon-track-the-insurance-maximum-remaining-for-the-patient 2025-08-03T11:36:39Z https://support.planetdds.com/hc/en-us/articles/30253096222235-Is-there-a-guide-to-understanding-the-treatment-plan-screen 2025-08-03T11:36:48Z https://support.planetdds.com/hc/en-us/articles/30296537194011-How-can-we-setup-custom-URLs-as-merge-tags-to-use-in-our-automated-campaign-templates 2024-10-25T12:00:00Z https://support.planetdds.com/hc/en-us/articles/30330672283163-Why-are-different-patients-listed-on-the-Interactive-Unsigned-Progress-Notes-report-than-the-Unsigned-Progress-Notes-report-in-the-Daily-Reports-menu 2025-08-03T11:42:37Z https://support.planetdds.com/hc/en-us/articles/30361817476763-Why-Monthly-Income-Allocation-Balances-May-Differ 2026-03-27T18:07:27Z https://support.planetdds.com/hc/en-us/articles/30446129991067-We-have-a-user-who-is-marked-inactive-but-the-Task-Manager-still-shows-tasks-assigned-to-the-user-in-the-Task-Manager-dashboard-How-do-we-correct-this 2025-08-03T14:20:25Z https://support.planetdds.com/hc/en-us/articles/30453948982171-How-do-we-understand-the-Production-Analysis-report 2025-08-03T11:41:56Z https://support.planetdds.com/hc/en-us/articles/30484164687515-Our-patient-got-a-message-from-an-automated-campaign-that-they-are-due-for-a-recall-appointment-they-already-have-an-appointment-Why-did-this-happen 2024-10-29T21:07:04Z https://support.planetdds.com/hc/en-us/articles/30518066884763-Our-patient-has-a-future-appointment-with-a-recall-code-embedded-When-viewing-the-Patient-Overview-screen-the-scheduled-date-and-time-shows-the-patient-s-last-recall-appointment-info-instead-of-their-future-appointment-Why-does-this-happen 2025-08-03T14:31:09Z https://support.planetdds.com/hc/en-us/articles/30584693602843-How-can-we-turn-off-AppointNow-so-patients-can-no-longer-schedule-online 2025-08-03T14:26:00Z https://support.planetdds.com/hc/en-us/articles/30685924222107-We-are-trying-to-add-an-attachment-to-a-claim-and-are-getting-the-error-DentalXchange-attachment-error-Operation-Failed 2025-08-03T11:37:33Z https://support.planetdds.com/hc/en-us/articles/30707371094683-Denticon-Bridge-is-not-functioning-after-updating-to-version-4-4-of-Sidexis-Imaging-Solution 2025-08-03T11:27:21Z https://support.planetdds.com/hc/en-us/articles/30717390364699-What-is-the-Special-Transaction-report-and-what-can-it-be-used-for 2025-08-03T11:41:56Z https://support.planetdds.com/hc/en-us/articles/30749912740507-How-can-I-print-a-list-of-all-the-procedure-codes-in-our-office 2025-08-03T12:17:14Z https://support.planetdds.com/hc/en-us/articles/30850633372827-Our-practice-analytic-data-from-today-is-not-being-reflected-on-My-Page-why 2025-08-03T14:20:15Z https://support.planetdds.com/hc/en-us/articles/30911232339867-Is-there-a-way-to-disable-the-Patient-Portal-if-we-do-not-want-our-patients-to-utilize-the-feature 2025-08-03T11:37:41Z https://support.planetdds.com/hc/en-us/articles/30920937970459-I-am-updating-a-patient-s-info-and-getting-an-error-that-the-patient-record-I-am-updating-does-not-match-the-session-patient-What-causes-this 2025-08-03T14:30:48Z https://support.planetdds.com/hc/en-us/articles/30989218708251-How-to-create-a-template-that-can-be-used-for-texting-patients 2025-08-03T14:20:53Z https://support.planetdds.com/hc/en-us/articles/30999043081883-I-need-a-security-right-assigned-to-my-Denticon-user-but-I-cannot-assign-it-to-myself-Who-can-help-me 2025-08-03T12:16:27Z https://support.planetdds.com/hc/en-us/articles/31000294067739-Our-patient-made-a-CareCredit-payment-outside-of-Denticon-How-can-we-record-this-in-the-ledger-without-triggering-the-CareCredit-integration 2025-08-03T15:22:44Z https://support.planetdds.com/hc/en-us/articles/31056685794587-If-we-lock-an-account-in-Denticon-it-prevents-us-from-scheduling-a-new-appointment-Will-it-prevent-the-patient-from-scheduling-via-AppointNow 2025-08-03T14:31:07Z https://support.planetdds.com/hc/en-us/articles/31124827329179-Is-there-any-way-to-perform-a-re-estimate-for-multiple-patients-at-once 2025-08-03T11:37:03Z https://support.planetdds.com/hc/en-us/articles/31222471078171-We-use-Denticon-Pay-and-received-have-received-an-email-from-Clover-Security-regarding-a-fee-approaching-What-do-we-need-to-do 2025-08-03T12:15:33Z https://support.planetdds.com/hc/en-us/articles/31345998094235-What-features-are-included-as-part-of-DentalXchange-s-Enhanced-Claim-Validation-Currently-in-Beta 2025-08-03T11:37:54Z https://support.planetdds.com/hc/en-us/articles/31346837857563-Is-there-a-report-we-can-run-to-see-our-incoming-and-outgoing-text-messages 2025-08-03T14:20:56Z https://support.planetdds.com/hc/en-us/articles/31474162855323-We-ran-the-Daily-Audit-report-a-patient-is-showing-as-missing-a-transaction-in-the-ledger-but-there-was-a-transaction-posted-Why 2025-08-03T11:41:55Z https://support.planetdds.com/hc/en-us/articles/31644959243803-We-are-running-the-Daily-Journal-report-and-we-see-adjustments-showing-up-in-the-column-for-charges-instead-of-the-adjustments-column-Why 2025-08-03T11:41:55Z https://support.planetdds.com/hc/en-us/articles/31746615862555-We-input-treatment-into-the-treatment-plan-tab-of-the-restorative-chart-however-we-don-t-see-it-drawing-on-the-chart-as-expected-Why 2025-08-03T11:14:20Z https://support.planetdds.com/hc/en-us/articles/31919684404507-Clinical-AI-is-not-visible-when-I-go-to-Setup-Integrations-within-Denticon 2025-08-03T12:15:39Z https://support.planetdds.com/hc/en-us/articles/32026162036763-We-have-an-ERA-835-auto-payment-that-posted-to-the-wrong-claim-Why 2025-12-03T18:13:38Z https://support.planetdds.com/hc/en-us/articles/32106948279195-Provider-Production-Goals-Setup-FAQ 2025-08-03T15:30:07Z https://support.planetdds.com/hc/en-us/articles/32264703006875-Placing-and-Removing-Claim-Holds-What-does-the-H-under-Bill-mean-in-the-Ledger 2025-08-03T11:37:21Z https://support.planetdds.com/hc/en-us/articles/32299501787163-What-is-a-Balance-Status-and-how-can-it-help-with-reports 2025-10-28T23:50:04Z https://support.planetdds.com/hc/en-us/articles/32440884653979-We-posted-an-insurance-payment-for-a-date-of-service-that-occurred-last-year-Will-it-affect-the-patient-s-annual-max-for-the-current-year 2025-08-03T11:36:40Z https://support.planetdds.com/hc/en-us/articles/32541006758555-I-work-in-multiple-offices-How-can-I-change-what-the-default-office-is-when-I-log-into-Denticon 2025-08-03T12:16:07Z https://support.planetdds.com/hc/en-us/articles/32543905179547-How-can-I-print-patient-postcards-from-within-Denticon 2025-08-03T11:43:17Z https://support.planetdds.com/hc/en-us/articles/32653702808091-How-can-we-obtain-a-data-download 2025-08-03T14:20:44Z https://support.planetdds.com/hc/en-us/articles/32693025006363-What-features-are-included-as-part-of-Denticon-s-Enhanced-Batch-Claims-Screen-Currently-in-Beta 2025-08-03T11:37:54Z https://support.planetdds.com/hc/en-us/articles/32697815775515-We-see-patients-who-speak-another-language-i-e-Spanish-and-need-a-printed-document-for-them-How-can-we-create-these-resources-to-print 2025-08-03T11:43:04Z https://support.planetdds.com/hc/en-us/articles/32822747032091-How-do-I-setup-my-Stripe-Reader-S700-so-that-I-can-begin-processing-credit-card-transactions-using-PlanetDDS-Pay 2025-08-03T12:14:30Z https://support.planetdds.com/hc/en-us/articles/32823548604699-What-steps-do-I-need-to-validate-that-Planet-DDS-Pay-is-setup-correctly-within-Denticon 2025-08-03T12:15:18Z https://support.planetdds.com/hc/en-us/articles/32843370332443-How-do-we-use-PlanetDDS-Pay-to-take-a-credit-card-payment-in-Denticon 2025-08-03T12:15:18Z https://support.planetdds.com/hc/en-us/articles/32844620091547-How-do-we-refund-a-credit-card-transaction-using-PlanetDDS-Pay 2025-08-03T12:15:19Z https://support.planetdds.com/hc/en-us/articles/32845350210971-KI-554505-Perio-Charting-Page-Unavailable-error-when-accessing-Perio-Chart-for-specific-patients 2025-08-03T16:21:41Z https://support.planetdds.com/hc/en-us/articles/32845917994395-KI-538382-Treatment-Plan-Denticon-will-not-pull-up-the-treatment-plan-when-attempting-to-print 2025-08-03T16:18:30Z https://support.planetdds.com/hc/en-us/articles/32848038593691-KI-530460-Dentilytics-Dentilytics-Basic-is-not-populating-data-correctly 2025-08-03T16:18:27Z https://support.planetdds.com/hc/en-us/articles/32926074445083-KI-521571-Denticon-Bridge-Patient-information-not-bridging-after-updating-to-Sidexis-4-4 2025-08-03T16:18:26Z https://support.planetdds.com/hc/en-us/articles/32927434069019-KI-536861-Denticon-Bridge-Patient-gender-information-incorrectly-bridging-into-XVCapture 2025-08-03T16:18:25Z https://support.planetdds.com/hc/en-us/articles/32927901575451-KI-520846-Scheduler-Appointments-shifting-when-clicking-on-the-scheduler 2025-08-03T16:18:24Z https://support.planetdds.com/hc/en-us/articles/32928253583771-KI-524545-Statements-Responsible-party-received-a-statement-but-there-is-no-record-of-the-statement-in-Denticon 2025-08-28T17:29:18Z https://support.planetdds.com/hc/en-us/articles/32940042672283-Can-we-run-a-report-showing-our-office-s-collection-by-code 2025-08-03T11:41:54Z https://support.planetdds.com/hc/en-us/articles/32989950682523-How-can-we-tell-if-an-insurance-payment-is-part-of-an-individual-payment-or-a-batch-payment 2025-08-03T11:36:39Z https://support.planetdds.com/hc/en-us/articles/32990963277979-Our-office-has-moved-How-can-we-update-our-office-or-account-address-in-Denticon 2025-08-03T12:15:39Z https://support.planetdds.com/hc/en-us/articles/33026045299355-An-insurance-company-previously-paid-for-services-Now-they-are-requesting-a-refund-How-do-we-correct-the-ledger 2025-08-03T11:37:14Z https://support.planetdds.com/hc/en-us/articles/33094005665691-KI-557624-Claims-Secondary-insurance-information-not-populating-on-primary-claims-when-created-as-part-of-an-ortho-contract 2025-08-03T16:18:21Z https://support.planetdds.com/hc/en-us/articles/33094359138459-Are-we-able-to-change-the-phone-number-our-texts-are-sent-from-when-texting-patients-via-Denticon-Patient-Communication 2025-01-23T19:24:45Z https://support.planetdds.com/hc/en-us/articles/33145956065947-Where-do-we-enter-information-for-a-patient-s-preferred-pharmacy 2025-08-03T14:30:54Z https://support.planetdds.com/hc/en-us/articles/33473363729947-A-provider-is-not-showing-up-for-selection-on-the-Transaction-Entry-screen-but-they-are-active-and-assigned-to-the-office-Why-are-they-not-available-for-selection 2025-08-03T11:37:00Z https://support.planetdds.com/hc/en-us/articles/33475156780187-In-the-office-setup-there-is-a-setting-for-Default-Coverage-Type-What-does-this-do 2025-08-03T12:15:39Z https://support.planetdds.com/hc/en-us/articles/33476890392091-We-are-running-the-SmartAssist-Report-Card-report-and-we-are-seeing-N-A-in-some-of-the-columns-Why 2025-08-03T12:14:32Z https://support.planetdds.com/hc/en-us/articles/33964583243803-Ask-Away-Your-Guide-to-Mastering-Denticon-Patient-Communications-Webinar-2-4-25 2025-08-03T11:31:38Z https://support.planetdds.com/hc/en-us/articles/34007005549083-How-can-I-move-appointments-between-providers-at-the-same-office-on-the-Scheduler 2025-08-03T14:26:15Z https://support.planetdds.com/hc/en-us/articles/34119985903643-Is-there-a-data-tag-in-Denticon-Patient-Communication-that-will-allow-us-to-send-out-links-to-our-Google-or-Facebook-Reviews-page 2025-06-09T23:43:21Z https://support.planetdds.com/hc/en-us/articles/34233044744347-I-am-a-Denticon-user-who-also-has-Apteryx-How-can-I-see-my-support-tickets-for-both-products 2025-08-03T15:29:53Z https://support.planetdds.com/hc/en-us/articles/34341672178971-My-claim-has-no-Billing-Provider-entry-What-steps-can-I-take-to-identify-the-cause-and-address-this-issue 2025-08-03T16:28:24Z https://support.planetdds.com/hc/en-us/articles/34344439492379-KI-571181-Denticon-showing-Report-Access-Provider-not-configured-when-it-is 2025-08-03T16:18:18Z https://support.planetdds.com/hc/en-us/articles/34378052225947-How-to-turn-Real-Time-Eligibility-RTE-off 2025-08-03T12:15:38Z https://support.planetdds.com/hc/en-us/articles/34417429197595-My-Executive-Summary-doesn-t-match-my-Aging-Report-How-do-I-know-which-is-correct 2025-08-03T11:43:38Z https://support.planetdds.com/hc/en-us/articles/34725767466267-Can-we-send-appointment-auto-campaigns-to-the-responsible-party-instead-of-each-individual-patient 2025-03-21T23:22:33Z https://support.planetdds.com/hc/en-us/articles/34726651164187-Can-we-upload-a-patient-list-to-use-with-our-Automated-Campaigns 2025-03-07T23:27:09Z https://support.planetdds.com/hc/en-us/articles/34738235749787-We-use-PlanetDDS-Pay-can-we-save-a-patient-s-card-to-have-on-file 2025-08-03T12:15:19Z https://support.planetdds.com/hc/en-us/articles/34836824577563-KI-577535-Tasks-Manager-Tasks-Not-Accurate 2025-08-03T16:18:28Z https://support.planetdds.com/hc/en-us/articles/34848116976539-My-provider-has-duplicate-effective-dates-on-their-schedule-and-now-I-cannot-update-their-profile-How-do-I-fix-this 2025-08-03T12:16:38Z https://support.planetdds.com/hc/en-us/articles/34865876392347-KI-578544-Preferred-Appointment-Times-link-is-grayed-when-Quick-Fill-feature-is-disabled 2025-08-03T16:18:19Z https://support.planetdds.com/hc/en-us/articles/34871066515099-How-can-we-update-our-Browser 2025-08-03T15:29:50Z https://support.planetdds.com/hc/en-us/articles/34888408887323-We-have-set-up-a-custom-external-referral-form-When-generating-the-referral-some-of-our-data-tags-are-not-populating-Why 2025-08-03T12:17:06Z https://support.planetdds.com/hc/en-us/articles/34889368256411-We-set-up-a-grouped-appointment-campaign-to-send-to-Responsible-Parties-but-the-location-mentioned-in-the-message-does-not-match-the-actual-appointment-location-Why-is-this-happening 2025-03-14T17:51:27Z https://support.planetdds.com/hc/en-us/articles/34929022443931-We-want-to-delete-an-insurance-plan-but-we-are-getting-the-following-error-Cannot-delete-insurance-plan-plan-is-assigned-to-responsible-party-how-do-we-remove-a-plan-from-a-responsible-party 2025-08-03T12:17:27Z https://support.planetdds.com/hc/en-us/articles/34964066179227-Our-office-is-having-a-special-event-Is-there-a-way-to-change-the-watermarks-on-the-scheduler-for-just-one-day 2025-08-03T14:26:30Z https://support.planetdds.com/hc/en-us/articles/34965175610267-We-sent-a-patient-a-reminder-text-from-the-Message-Hub-using-one-of-our-SMS-templates-It-did-not-populate-the-appointment-date-and-time-Why 2025-08-03T14:20:53Z https://support.planetdds.com/hc/en-us/articles/34982002296091-In-the-account-settings-there-is-an-option-to-select-Current-Culture-what-does-this-setting-do 2025-08-03T12:15:21Z https://support.planetdds.com/hc/en-us/articles/35046121103387-KI-580277-Progress-Notes-Font-size-has-become-too-big 2025-08-03T16:18:10Z https://support.planetdds.com/hc/en-us/articles/35085414605339-How-to-Transition-to-the-New-SFTP-Server-for-Nightly-Data-Download-BCP 2025-08-03T11:43:47Z https://support.planetdds.com/hc/en-us/articles/35124749969563-When-my-new-patient-accesses-their-registration-link-they-get-an-error-stating-the-URL-is-not-valid-What-can-I-do 2025-08-03T14:31:43Z https://support.planetdds.com/hc/en-us/articles/35167338120987-I-cancelled-a-patient-s-appointment-but-their-Patient-Overview-still-shows-the-appointment-Why-does-this-happen 2025-08-03T14:26:15Z https://support.planetdds.com/hc/en-us/articles/35207651415835-Someone-created-a-claim-for-archived-procedures-We-cannot-delete-the-claim-How-can-we-close-the-claim 2025-08-03T11:37:21Z https://support.planetdds.com/hc/en-us/articles/35288901009947-My-claims-for-a-single-patient-have-the-wrong-code-for-place-of-treatment-place-of-service-How-can-I-fix-this 2025-08-03T11:37:59Z https://support.planetdds.com/hc/en-us/articles/35289278806939-How-can-I-understand-the-setups-for-fields-of-my-External-Referral-Link 2025-12-16T18:01:37Z https://support.planetdds.com/hc/en-us/articles/35348029933467-How-can-we-complete-our-Denticon-Communication-Account-Set-Up 2025-08-03T16:24:11Z https://support.planetdds.com/hc/en-us/articles/35395388943131-How-do-we-setup-our-office-for-AutoEligibility 2026-01-13T20:30:10Z https://support.planetdds.com/hc/en-us/articles/35403377997467-What-payers-are-eligible-for-AutoEligibility-via-DXC-s-Eligibility-AI 2026-01-13T20:29:30Z https://support.planetdds.com/hc/en-us/articles/35425282839579-What-is-AutoEligibility-and-how-do-we-use-it 2026-01-13T20:30:38Z https://support.planetdds.com/hc/en-us/articles/35501559271707-My-CVV-Box-is-not-appearing-and-I-m-not-sure-what-account-settings-impact-this-What-can-I-do-to-troubleshoot-this-as-an-admin-user 2025-08-03T12:17:45Z https://support.planetdds.com/hc/en-us/articles/35750748395803-What-does-Re-Estimate-At-Posting-do-When-I-posted-my-appointment-the-Est-Pat-balance-in-the-Treatment-Plan-did-not-match-the-amount-in-the-Ledger 2025-08-03T11:37:02Z https://support.planetdds.com/hc/en-us/articles/35783278273435-A-SUPPORT-account-closed-my-claim-but-the-Claim-Closed-By-field-is-blank-Why-does-this-happen 2025-08-03T11:37:20Z https://support.planetdds.com/hc/en-us/articles/35801342862107-KI-588524-Unable-to-Deactivate-API-vendors 2025-08-03T16:18:16Z https://support.planetdds.com/hc/en-us/articles/35834042019227-Can-we-add-a-surcharge-to-our-credit-card-transactions 2026-01-06T16:09:56Z https://support.planetdds.com/hc/en-us/articles/35852389880219-How-To-Use-Birdie-Screen-Recording-Link 2025-08-07T17:01:03Z https://support.planetdds.com/hc/en-us/articles/35859702075803-The-provider-posted-to-the-Ledger-does-not-look-correct-to-me-How-can-I-be-sure-that-the-correct-provider-is-being-posted-on-procedures 2025-08-03T12:16:38Z https://support.planetdds.com/hc/en-us/articles/35918213745051-I-need-to-use-the-pre-printed-CMS-1500-Form-Where-is-this-setup 2025-08-03T12:17:27Z https://support.planetdds.com/hc/en-us/articles/35991068145819-Someone-in-our-office-accidentally-applied-finance-charges-to-multiple-accounts-How-can-we-undo-this 2025-08-03T11:42:44Z https://support.planetdds.com/hc/en-us/articles/36030927904027-My-patient-requested-a-bill-for-only-the-procedures-a-payment-applied-towards-for-HSA-FSA-How-can-I-provide-this 2025-08-03T11:41:54Z https://support.planetdds.com/hc/en-us/articles/36197982297883-Provider-Goals-Setup-menu-won-t-populate-any-options-but-my-providers-have-schedules-I-have-seen-them-in-the-past-How-can-I-fix-this 2025-08-03T12:16:37Z https://support.planetdds.com/hc/en-us/articles/36198259330331-We-re-having-an-issue-with-our-Dentigram-service-Who-can-we-contact-for-support 2025-08-03T15:22:54Z https://support.planetdds.com/hc/en-us/articles/36238399903515-How-can-I-change-the-address-on-ADA-claims-listed-in-box-56 2025-08-03T11:37:33Z https://support.planetdds.com/hc/en-us/articles/36252302967067-Level-Up-Your-Campaign-Game-Advanced-Tips-Tricks-for-Denticon-Patient-Communications-Webinar-2025-03-24 2025-08-03T11:31:37Z https://support.planetdds.com/hc/en-us/articles/36262751730971-The-EOB-for-a-patient-s-835-ERA-payment-is-blank-How-can-I-fix-this 2025-08-03T11:37:47Z https://support.planetdds.com/hc/en-us/articles/36278137807643-My-patient-got-an-automated-reply-that-said-their-request-could-not-be-processed-for-an-appointment-confirmation-Why-did-this-happen 2025-04-24T00:11:03Z https://support.planetdds.com/hc/en-us/articles/36315877136667-I-have-Financial-Disclosures-under-Custom-Letters-but-cannot-use-them-for-Treatment-Plans-How-can-I-fix-this 2025-08-03T12:15:38Z https://support.planetdds.com/hc/en-us/articles/36421559503387-Does-Denticon-allow-us-to-monitor-vitals-and-keep-an-anesthia-record 2025-08-03T11:14:19Z https://support.planetdds.com/hc/en-us/articles/36457681653531-How-do-we-integrate-Denticon-with-Xchart-so-we-can-utilize-the-anesthesia-record-and-vitals-monitoring 2025-08-03T11:14:19Z https://support.planetdds.com/hc/en-us/articles/36537735521435-When-I-run-a-Treatment-Plan-Report-from-the-printer-icon-the-UCR-fee-is-higher-than-I-expected-Why-is-that 2025-08-03T11:42:19Z https://support.planetdds.com/hc/en-us/articles/36706153887131-Is-there-a-report-that-we-can-generate-at-the-end-of-each-month-to-determine-how-many-appointments-were-scheduled 2025-08-03T11:42:24Z https://support.planetdds.com/hc/en-us/articles/36797873567899-My-E-claim-has-an-attachment-error-stating-the-Tax-ID-is-wrong-How-can-I-fix-this 2025-08-03T11:37:33Z https://support.planetdds.com/hc/en-us/articles/36804736309787-Are-we-able-to-track-how-long-a-patient-waited-in-reception-before-being-moved-to-the-operatory-as-well-as-how-long-they-were-in-the-operatory 2025-08-03T11:42:23Z https://support.planetdds.com/hc/en-us/articles/36917572821659-How-to-properly-close-a-patient-payment-plan-early 2025-12-03T18:10:14Z https://support.planetdds.com/hc/en-us/articles/36922266238491-Canceling-an-Account-from-Transworld-and-Unblocking-Charges 2025-12-03T18:10:14Z https://support.planetdds.com/hc/en-us/articles/36922597713435-When-we-press-Add-New-on-a-Patient-s-Medical-Dental-History-some-questions-are-missing-their-previous-answers-Why-is-that 2025-08-03T12:17:39Z https://support.planetdds.com/hc/en-us/articles/37140361695387-When-we-select-to-post-only-a-few-of-the-appointment-s-planned-procedures-the-post-button-greys-out-and-we-cannot-post-Why 2025-08-03T11:36:42Z https://support.planetdds.com/hc/en-us/articles/37190003571611-How-can-we-automatically-send-out-registration-forms-after-a-patient-s-appointment-is-created 2025-05-20T22:39:19Z https://support.planetdds.com/hc/en-us/articles/37325689022235-My-account-displays-the-Patient-Self-Check-In-Only-landing-page-when-I-sign-in-How-do-we-fix-this 2025-08-03T12:18:10Z https://support.planetdds.com/hc/en-us/articles/37455765141915-We-have-a-fee-schedule-entered-into-our-system-it-does-not-appear-as-available-for-selection-from-the-patient-overview-screen-Why 2025-08-03T14:30:53Z https://support.planetdds.com/hc/en-us/articles/37546668336283-How-can-I-edit-a-tooth-number-of-a-previously-posted-Pre-Existing-Condition 2025-08-03T11:14:18Z https://support.planetdds.com/hc/en-us/articles/37547244858395-How-can-I-add-attachments-to-my-External-Outgoing-Referrals 2025-08-03T12:17:05Z https://support.planetdds.com/hc/en-us/articles/37603299356315-Denticon-generates-our-statements-How-can-we-review-the-statement-that-was-sent-to-a-patient 2025-08-03T11:42:38Z https://support.planetdds.com/hc/en-us/articles/37657163933083-We-have-users-assigned-to-multiple-security-groups-If-a-user-is-assigned-to-one-group-with-a-particular-right-and-another-group-without-will-they-have-the-right-to-perform-the-function 2025-08-03T12:16:07Z https://support.planetdds.com/hc/en-us/articles/37669881129499-Denticon-Setup-Guide-Account-Setup 2025-08-03T11:08:01Z https://support.planetdds.com/hc/en-us/articles/37669915467419-Denticon-Setup-Guide-Office-Setup 2025-08-03T11:08:02Z https://support.planetdds.com/hc/en-us/articles/37669922596379-Denticon-Setup-Guide-Office-Setup-New-Office 2025-08-03T11:08:01Z https://support.planetdds.com/hc/en-us/articles/37669939193755-Denticon-Setup-Guide-Provider-Setup-Edit-Provider 2025-08-03T11:08:03Z https://support.planetdds.com/hc/en-us/articles/37669944682139-Denticon-Setup-Guide-Office-Assignment 2025-08-03T11:08:02Z https://support.planetdds.com/hc/en-us/articles/37669952439067-Denticon-Setup-Guide-Provider-Setup-New-Provider 2025-08-03T11:08:03Z https://support.planetdds.com/hc/en-us/articles/37669956816667-Denticon-Setup-Guide-Procedure-Code-Setup 2025-08-03T11:08:04Z https://support.planetdds.com/hc/en-us/articles/37669993401371-Denticon-Setup-Guide-Security-Groups 2025-08-03T11:08:05Z https://support.planetdds.com/hc/en-us/articles/37670001429403-Denticon-Setup-Guide-Explosion-Codes 2025-08-03T11:08:04Z https://support.planetdds.com/hc/en-us/articles/37670002469659-Denticon-Setup-Guide-Users-Security-Groups 2025-08-03T11:08:05Z https://support.planetdds.com/hc/en-us/articles/37670010541467-Denticon-Setup-Guide-Charting 2025-08-03T11:08:06Z https://support.planetdds.com/hc/en-us/articles/37670014890395-Denticon-Setup-Guide-Scheduler-Setup 2025-08-03T11:08:07Z https://support.planetdds.com/hc/en-us/articles/37670026912667-Denticon-Setup-Guide-Notes-Macros-and-Pick-Lists 2025-08-03T11:08:06Z https://support.planetdds.com/hc/en-us/articles/37670028884763-Denticon-Setup-Guide-Medical-History-Setup 2025-08-03T11:08:07Z https://support.planetdds.com/hc/en-us/articles/37670031723803-Denticon-Setup-Guide-Prescriptions 2025-08-03T11:08:07Z https://support.planetdds.com/hc/en-us/articles/37670054739483-Denticon-Setup-Guide-Misc-Setups 2025-08-03T11:08:08Z https://support.planetdds.com/hc/en-us/articles/37670059553947-Denticon-Setup-Guide-Payment-Adjustment-Types 2025-08-03T11:08:08Z https://support.planetdds.com/hc/en-us/articles/37670061615131-Denticon-Setup-Guide-Custom-Toolbar 2025-08-03T11:08:08Z https://support.planetdds.com/hc/en-us/articles/37671765191835-Denticon-PGID-Split-Frequently-Asked-Questions 2025-08-03T15:29:49Z https://support.planetdds.com/hc/en-us/articles/37759543710875-I-do-not-see-the-Create-Task-button-when-trying-to-add-tasks-for-Patient-AR-Follow-Up-How-can-I-fix-this 2025-08-03T14:20:25Z https://support.planetdds.com/hc/en-us/articles/37913836107291-How-can-we-group-multiple-instances-of-the-same-code-together-as-units-on-the-claim-form 2025-08-03T11:36:52Z https://support.planetdds.com/hc/en-us/articles/38057961810331-When-we-run-an-aging-report-there-are-options-to-run-the-aging-by-Account-A-R-or-Patient-A-R-What-is-the-difference-between-the-two 2025-08-03T11:42:04Z https://support.planetdds.com/hc/en-us/articles/38081483756187-The-procedure-code-setup-for-a-code-is-set-so-that-the-fee-cannot-be-edited-Why-are-some-users-still-able-to-edit-the-fee-for-the-code 2025-08-03T11:37:11Z https://support.planetdds.com/hc/en-us/articles/38137065467035-How-should-I-chart-Partial-Dentures-vs-Full-Dentures 2025-08-03T11:14:18Z https://support.planetdds.com/hc/en-us/articles/38203450746139-I-saved-a-report-to-My-Favorites-but-nothing-happens-when-I-press-Print-Preview-How-do-I-fix-this 2025-08-03T11:43:31Z https://support.planetdds.com/hc/en-us/articles/38304161218203-Stripe-Support-Common-Issues-Solutions-FAQ 2025-08-03T12:15:17Z https://support.planetdds.com/hc/en-us/articles/38339864329115-A-patient-s-signature-appears-on-the-Medical-History-form-within-their-online-registration-packet-but-does-not-show-up-when-printing-the-Medical-History-form-separately-Why 2025-08-03T14:31:13Z https://support.planetdds.com/hc/en-us/articles/38568645219099-How-to-Mark-Procedures-as-Billable-to-Dental-Insurance 2025-08-03T11:37:29Z https://support.planetdds.com/hc/en-us/articles/38956779546139-How-to-Inactivate-an-Office-in-Denticon-When-Delete-Office-Is-Not-Available 2025-08-03T12:15:21Z https://support.planetdds.com/hc/en-us/articles/39274849898139-A-Pre-Existing-Condition-is-still-visible-in-the-Restorative-Chart-after-posting-treatment-for-the-same-tooth-Why-is-this 2025-08-03T11:14:17Z https://support.planetdds.com/hc/en-us/articles/39340024023067-How-do-I-find-a-patient 2025-08-03T14:30:48Z https://support.planetdds.com/hc/en-us/articles/39509307846299-Our-team-removed-a-patient-s-spacer-What-should-a-procedure-code-to-mark-the-removed-space-maintainer-look-like 2025-08-03T12:17:14Z https://support.planetdds.com/hc/en-us/articles/39633023485339-Where-can-we-enter-or-update-our-office-s-information 2025-08-03T19:52:09Z https://support.planetdds.com/hc/en-us/articles/39633083747227-How-to-Automate-New-Patient-Forms 2025-08-03T19:56:31Z https://support.planetdds.com/hc/en-us/articles/39633084734363-Creating-a-New-Form 2025-08-03T19:57:44Z https://support.planetdds.com/hc/en-us/articles/39633090716955-Navigating-Online-Appointment-Booking-Settings 2025-08-03T19:55:45Z https://support.planetdds.com/hc/en-us/articles/39633094180635--Reserve-with-Google-Feature-Guide 2025-08-03T19:56:28Z https://support.planetdds.com/hc/en-us/articles/39633101601435-Configuring-a-Birthdate-Field 2025-08-03T19:58:31Z https://support.planetdds.com/hc/en-us/articles/39633116350875-Approving-forms-with-PDF-Sync-Active 2025-08-03T19:57:52Z https://support.planetdds.com/hc/en-us/articles/39633118458651-Configuring-a-Name-Field 2025-08-03T19:59:05Z https://support.planetdds.com/hc/en-us/articles/39633122382363-Configuring-a-Number-Field 2025-08-03T19:59:11Z https://support.planetdds.com/hc/en-us/articles/39633123500699-Configuring-a-Spinner-Field 2025-08-03T19:59:44Z https://support.planetdds.com/hc/en-us/articles/39633126333467-Denticon-Practice-Marketing-Legwork-Denticon-PDF-and-Forms-Writeback-FAQ 2025-08-03T20:00:52Z https://support.planetdds.com/hc/en-us/articles/39633127409179-Embedding-a-Form-on-a-Website 2025-08-03T20:01:13Z https://support.planetdds.com/hc/en-us/articles/39633132145051-Building-a-Form 2025-08-03T19:58:20Z https://support.planetdds.com/hc/en-us/articles/39633133120027-Can-we-use-images-as-possible-answers-in-our-paperless-forms 2025-08-03T19:58:27Z https://support.planetdds.com/hc/en-us/articles/39633133464347-Configuring-a-Date-Picker-Field 2025-08-03T19:58:37Z https://support.planetdds.com/hc/en-us/articles/39633133880347-Configuring-a-Dropdown-Field 2025-08-03T19:58:51Z https://support.planetdds.com/hc/en-us/articles/39633134622875-Configuring-a-Phone-Number-Field 2025-08-03T19:59:15Z https://support.planetdds.com/hc/en-us/articles/39633135037595-Configuring-a-Short-Text-Entry-Field 2025-08-03T19:59:28Z https://support.planetdds.com/hc/en-us/articles/39633136851611-Configuring-a-Signature-Field 2025-08-03T19:59:32Z https://support.planetdds.com/hc/en-us/articles/39633139033627-Deleting-a-Form 2025-08-03T20:00:43Z 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https://support.planetdds.com/hc/en-us/articles/39633528571035-Preparing-for-your-website-launch 2025-08-03T20:23:44Z https://support.planetdds.com/hc/en-us/articles/39633529071771-SEO-Rankings-and-Fall-of-Organic-Search 2025-08-03T20:23:58Z https://support.planetdds.com/hc/en-us/articles/39633530324251-Can-I-make-changes-to-my-ad-campaign 2025-08-03T20:24:30Z https://support.planetdds.com/hc/en-us/articles/39633530386203-Can-I-see-my-ads 2025-08-03T20:24:33Z https://support.planetdds.com/hc/en-us/articles/39633531177371-To-Do-List 2025-08-03T20:19:39Z https://support.planetdds.com/hc/en-us/articles/39633533366683-Why-Do-I-Get-Unread-Appointment-Status-Email-Notifications 2025-08-03T20:20:38Z https://support.planetdds.com/hc/en-us/articles/39633537025691-How-do-I-publish-my-content-in-other-languages 2025-08-03T20:22:35Z https://support.planetdds.com/hc/en-us/articles/39633537207195-Denticon-Login-Update-10-05-2023 2025-08-03T20:23:38Z 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https://support.planetdds.com/hc/en-us/articles/39633542175387-Is-my-site-Search-Engine-Optimized 2025-08-03T20:24:10Z https://support.planetdds.com/hc/en-us/articles/39633542219291-Where-can-I-view-my-website-analytics 2025-08-03T20:24:13Z https://support.planetdds.com/hc/en-us/articles/39633542520731-Website-speed-tests-say-my-website-is-slow 2025-08-03T20:24:18Z https://support.planetdds.com/hc/en-us/articles/39633542922267-Personalizing-Legwork-Social-Posts 2025-08-03T20:24:27Z https://support.planetdds.com/hc/en-us/articles/39633544036891-What-happens-after-my-AdWords-campaign-is-live 2025-08-03T20:24:57Z https://support.planetdds.com/hc/en-us/articles/39633547267227-How-and-Why-Should-I-Clear-my-Cache-and-Cookies 2025-08-03T20:20:07Z https://support.planetdds.com/hc/en-us/articles/39633548042651-How-can-we-add-edit-or-remove-a-touchpoint-reminder-from-our-campaign-delivery-schedule 2025-08-03T20:20:35Z https://support.planetdds.com/hc/en-us/articles/39633551541147-Viewing-your-ASAP-Short-Notice-List 2025-08-03T20:22:01Z https://support.planetdds.com/hc/en-us/articles/39633552487963-To-Turn-On-Reviews 2025-08-03T20:22:33Z https://support.planetdds.com/hc/en-us/articles/39633555296283-My-website-is-live-What-s-next 2025-08-03T20:24:00Z https://support.planetdds.com/hc/en-us/articles/39633555429403-How-can-I-request-website-edits 2025-08-03T20:24:04Z https://support.planetdds.com/hc/en-us/articles/39633556129947-How-To-Gain-Access-To-Your-Blog 2025-08-03T20:23:49Z https://support.planetdds.com/hc/en-us/articles/39633556746139-How-can-I-use-my-monthly-hour-of-edits 2025-08-03T20:24:03Z https://support.planetdds.com/hc/en-us/articles/39633557331227-Can-I-use-LocalMed 2025-08-03T20:24:17Z https://support.planetdds.com/hc/en-us/articles/39633557542811-Managing-Scheduled-Posts 2025-08-03T20:24:23Z https://support.planetdds.com/hc/en-us/articles/39633557947291-Google-AdWords-campaign-optimization 2025-08-03T20:24:39Z https://support.planetdds.com/hc/en-us/articles/39633558246171-How-do-I-know-if-my-ad-budget-is-sufficient 2025-08-03T20:24:42Z https://support.planetdds.com/hc/en-us/articles/39633558818075-When-can-we-discuss-performance-and-strategy 2025-08-03T20:24:59Z https://support.planetdds.com/hc/en-us/articles/39633558868891-Will-I-start-getting-leads-from-my-AdWords-campaign-right-away 2025-08-03T20:25:00Z https://support.planetdds.com/hc/en-us/articles/39633559472795-Why-am-I-am-seeing-a-monthly-campaign-charge-for-20 2025-08-03T20:25:12Z https://support.planetdds.com/hc/en-us/articles/39633559532315-Why-does-billing-start-for-Web-Design-and-SEM-services-before-they-are-live-on-the-internet 2025-08-03T20:25:13Z https://support.planetdds.com/hc/en-us/articles/39633564815515-Who-do-I-contact-for-syncer-issues 2025-08-03T20:20:37Z https://support.planetdds.com/hc/en-us/articles/39633564902939-How-often-does-Legwork-sync-with-our-database 2025-08-03T20:20:40Z https://support.planetdds.com/hc/en-us/articles/39633565294491-Messages-are-going-out-with-incorrect-appointment-time-why 2026-03-05T21:28:37Z https://support.planetdds.com/hc/en-us/articles/39633565655835-How-do-I-view-a-list-of-reminders-that-a-patient-receives-and-when 2025-08-03T20:20:59Z https://support.planetdds.com/hc/en-us/articles/39633566546203-What-is-a-Touchpoint 2025-08-03T20:21:23Z https://support.planetdds.com/hc/en-us/articles/39633568881051-How-can-agents-leverage-knowledge-to-help-customers 2025-08-03T20:22:36Z https://support.planetdds.com/hc/en-us/articles/39633571018139-Website-Launch-Process-Overview 2025-08-03T20:23:43Z https://support.planetdds.com/hc/en-us/articles/39633571966747-I-m-getting-renewal-reminders-for-my-Domain-Is-this-spam 2025-08-03T20:24:15Z https://support.planetdds.com/hc/en-us/articles/39633573162907-How-To-Remove-A-Blog-Post 2025-08-03T20:23:53Z https://support.planetdds.com/hc/en-us/articles/39633574224411-Automating-your-Facebook-Page 2025-08-03T20:24:22Z https://support.planetdds.com/hc/en-us/articles/39633575901211-What-is-Legwork-s-billing-policy 2025-08-03T20:25:04Z https://support.planetdds.com/hc/en-us/articles/39633576104091-Where-can-I-find-my-billing-invoices 2025-08-03T20:25:09Z https://support.planetdds.com/hc/en-us/articles/39633582154139-What-is-Legwork-s-cancellation-policy 2025-08-03T20:25:05Z https://support.planetdds.com/hc/en-us/articles/39633582266395-When-does-my-billing-start 2025-08-03T20:25:08Z https://support.planetdds.com/hc/en-us/articles/39633589752859-Ad-campaign-tracking-and-reporting 2025-08-03T20:24:28Z https://support.planetdds.com/hc/en-us/articles/39633590272667-How-does-SEM-pricing-work 2025-08-03T20:24:52Z https://support.planetdds.com/hc/en-us/articles/39633591246875-Where-can-I-update-my-credit-card-on-file 2025-08-03T20:25:11Z https://support.planetdds.com/hc/en-us/articles/39633606712731-My-Google-ads-are-live-What-happens-now 2025-08-03T20:24:56Z https://support.planetdds.com/hc/en-us/articles/39633606864411-Will-Legwork-be-doing-any-Ad-A-B-Testing 2025-08-03T20:25:02Z https://support.planetdds.com/hc/en-us/articles/39633607089051-What-is-Legwork-s-refund-policy 2025-08-03T20:25:07Z https://support.planetdds.com/hc/en-us/articles/39745697797147-How-do-I-send-messages-directly-from-Denticon-Practice-Analytics 2025-10-24T16:34:43Z https://support.planetdds.com/hc/en-us/articles/39749886780571-Allocation-and-Ledger-Behavior 2025-11-14T15:10:22Z https://support.planetdds.com/hc/en-us/articles/39914898525851-Progress-Note-Enhancement-What-s-New-How-It-Helps 2026-02-09T20:11:23Z https://support.planetdds.com/hc/en-us/articles/39914917101851-An-error-occurred-when-waiting-for-image-error-9 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https://support.planetdds.com/hc/en-us/articles/39915238400411-NameGrabber-Server-Migration 2025-08-12T11:06:58Z https://support.planetdds.com/hc/en-us/articles/39915244542107-DataGrabber-and-Rebrands-Server-Migration 2025-08-12T11:09:26Z https://support.planetdds.com/hc/en-us/articles/39915266531227-XrayVision-DCV-and-Rebrands-Server-Migration 2025-08-12T11:07:39Z https://support.planetdds.com/hc/en-us/articles/39915297226651-XVLite-and-Rebrands-Adding-Additional-Registration-Number-s 2025-08-12T11:09:28Z https://support.planetdds.com/hc/en-us/articles/39915298268827-Apteryx-Software-Token-License-Registration 2026-03-12T17:50:56Z https://support.planetdds.com/hc/en-us/articles/39915299623067-DCV-and-Rebrands-Finding-Active-Registration-Number-s 2025-08-12T11:10:31Z https://support.planetdds.com/hc/en-us/articles/39915305189019-XVCapture-and-Rebrands-Server-Migration 2025-08-12T11:08:25Z 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https://support.planetdds.com/hc/en-us/articles/39915763149979-Underexposure-Warning 2025-08-12T11:39:17Z https://support.planetdds.com/hc/en-us/articles/39915763241883-Calibrating-Sensor-Measurements-XVLite 2025-08-12T11:39:18Z https://support.planetdds.com/hc/en-us/articles/39915763900955-Merging-Patients-XVLite 2025-08-12T11:39:31Z https://support.planetdds.com/hc/en-us/articles/39915764842523-Change-Image-Layout-Information-XrayVision 2025-08-12T11:39:50Z https://support.planetdds.com/hc/en-us/articles/39915772674971--Out-of-Tokens-Error 2026-03-12T17:45:14Z https://support.planetdds.com/hc/en-us/articles/39915776080795-DataDrill-Installation-Connection-to-Practice-Management-Software 2025-08-12T11:38:17Z https://support.planetdds.com/hc/en-us/articles/39915776126491-Imaging-Bridge-Installation-DataGrabber 2025-08-12T11:38:18Z https://support.planetdds.com/hc/en-us/articles/39915776205595-Setting-the-Application-to-Launch-Path-NameGrabber 2025-08-12T11:38:20Z https://support.planetdds.com/hc/en-us/articles/39915776263707-Setup-of-The-Dental-Office-TDO-DataDrill 2025-08-12T11:38:21Z https://support.planetdds.com/hc/en-us/articles/39915776426651--Out-of-Memory-Error 2025-08-12T11:38:24Z https://support.planetdds.com/hc/en-us/articles/39915779303067-Creating-Custom-Customizing-Layouts-XVLite 2025-08-12T11:39:20Z https://support.planetdds.com/hc/en-us/articles/39915780284699-Calibrating-Sensor-Measurements-XrayVision 2025-08-12T11:39:39Z https://support.planetdds.com/hc/en-us/articles/39915785559067-Differences-Between-XVLite-and-XrayVision 2025-08-12T11:39:22Z https://support.planetdds.com/hc/en-us/articles/39915785608603-Finding-Missing-Images-XVLite 2025-08-12T11:39:23Z https://support.planetdds.com/hc/en-us/articles/39915785695131-Importing-Images-XVLite 2025-08-12T11:39:25Z https://support.planetdds.com/hc/en-us/articles/39915785879707-Layout-Missing-Images-XVLite 2025-08-12T11:39:28Z https://support.planetdds.com/hc/en-us/articles/39915791608731-Overjet-AI-Overview 2025-08-12T11:38:13Z https://support.planetdds.com/hc/en-us/articles/39915793912603-Hardware-Could-Not-Be-Loaded-Error-IXDLL-Error-XVCapture-DCV 2025-08-12T11:38:56Z https://support.planetdds.com/hc/en-us/articles/39915797089179-Using-Labels-XVLite 2025-08-12T11:39:36Z https://support.planetdds.com/hc/en-us/articles/39915808017307-Bridge-Stops-Working-After-PM-Software-Update 2025-08-12T11:38:15Z https://support.planetdds.com/hc/en-us/articles/39915808748443-Duplicate-Registration-Number-Error 2025-08-12T11:38:31Z https://support.planetdds.com/hc/en-us/articles/39915811699739-Installing-Integrating-New-Hardware-XVLite 2025-08-12T11:39:26Z https://support.planetdds.com/hc/en-us/articles/39915812937243-Creating-an-Auto-Export 2025-08-12T11:39:53Z https://support.planetdds.com/hc/en-us/articles/39915817837851-Customize-Toolbar-Buttons-XrayVision 2025-08-12T11:41:14Z https://support.planetdds.com/hc/en-us/articles/39915826521627-Reallocating-Licenses-XVLite 2025-08-12T11:39:33Z https://support.planetdds.com/hc/en-us/articles/39915826583195-Updating-the-Patient-Database-XVLite 2025-08-12T11:39:35Z https://support.planetdds.com/hc/en-us/articles/39915826820123-Carestream-Kodak-Universal-Extension-Configuration-XrayVision 2025-08-12T11:39:46Z https://support.planetdds.com/hc/en-us/articles/39915827562139-Creating-Custom-Customizing-Layouts-XrayVision 2025-08-12T11:40:20Z https://support.planetdds.com/hc/en-us/articles/39915842301979-Exporting-Images-XrayVision 2025-08-12T11:41:28Z https://support.planetdds.com/hc/en-us/articles/39915843242523-Importing-Images-XrayVision 2025-08-12T11:42:04Z https://support.planetdds.com/hc/en-us/articles/39915844374555-Installing-Integrating-New-Hardware-XrayVision 2025-08-12T11:42:06Z https://support.planetdds.com/hc/en-us/articles/39915844763803-Merging-Patients-XrayVision 2025-08-12T11:42:19Z https://support.planetdds.com/hc/en-us/articles/39915845144219-Moving-Images-Between-Patients-XrayVision 2025-08-12T11:42:37Z https://support.planetdds.com/hc/en-us/articles/39915846140827-Reallocating-Licenses-XrayVision 2025-08-12T11:42:41Z https://support.planetdds.com/hc/en-us/articles/39915847582235-Training-Videos-XrayVision 2025-08-12T11:43:11Z https://support.planetdds.com/hc/en-us/articles/39915848417435-Login-Instructions 2025-08-12T11:43:29Z https://support.planetdds.com/hc/en-us/articles/39915851738267-Disable-Image-Capture-Without-Patient-Association-XrayVision 2025-08-12T11:41:23Z https://support.planetdds.com/hc/en-us/articles/39915852496667-Finding-Missing-Images-XrayVision 2025-08-12T11:41:43Z https://support.planetdds.com/hc/en-us/articles/39915857688091-Printed-Layouts-Appear-Blank-XrayVision-XVLite 2025-08-12T11:42:39Z https://support.planetdds.com/hc/en-us/articles/39915857934619-Reorganizing-Layouts-XrayVision 2025-08-12T11:42:54Z https://support.planetdds.com/hc/en-us/articles/39915859943579-New-Client-Guide 2025-08-12T11:43:25Z https://support.planetdds.com/hc/en-us/articles/39915867114907-Exporting-multiple-images-XrayVision 2025-08-12T11:41:30Z https://support.planetdds.com/hc/en-us/articles/39915869250971-Layout-Missing-Images-XrayVision-3 2025-08-12T11:42:12Z https://support.planetdds.com/hc/en-us/articles/39915872861979-Using-Labels-XrayVision 2025-08-12T11:43:20Z https://support.planetdds.com/hc/en-us/articles/39915874581659-Slow-Layout-Capture-XrayVision 2025-08-12T11:43:09Z https://support.planetdds.com/hc/en-us/articles/39915875361435-Updating-the-Patient-Database-XrayVision 2025-08-12T11:43:18Z https://support.planetdds.com/hc/en-us/articles/39915876542235-XVCapture-System-Requirements 2025-08-12T11:43:37Z https://support.planetdds.com/hc/en-us/articles/39915877209883-Purchasing-Hardware-Software-or-Support-Packages 2025-08-12T11:43:46Z https://support.planetdds.com/hc/en-us/articles/39915878636571-Supported-Operating-Systems 2025-08-12T11:44:15Z https://support.planetdds.com/hc/en-us/articles/39915878697499-Thick-Client-VS-Thin-Client 2025-08-12T11:44:17Z https://support.planetdds.com/hc/en-us/articles/39915880506267-Sunset-Announcement-of-XVLite-and-XV3 2025-08-12T11:45:00Z https://support.planetdds.com/hc/en-us/articles/39915882292635-Apteryx-Running-Slowly-Over-a-Network 2025-08-12T11:45:29Z https://support.planetdds.com/hc/en-us/articles/39915882635803-XVWeb-System-Requirements 2025-08-12T11:43:41Z https://support.planetdds.com/hc/en-us/articles/39915883778843-Backing-up-Apteryx-Software 2025-08-12T11:44:13Z https://support.planetdds.com/hc/en-us/articles/39915885369755-Welcome-How-to-Access-and-Navigate-the-Apteryx-Help-Center 2025-08-12T11:44:52Z https://support.planetdds.com/hc/en-us/articles/39915887312027-XrayVision-Version-4-Sunset-Announcement 2025-08-12T11:45:07Z https://support.planetdds.com/hc/en-us/articles/39915887580059-Issues-Accessing-Current-Archived-Tickets 2025-08-12T11:45:18Z https://support.planetdds.com/hc/en-us/articles/39915888146587-Regarding-RAY-America-Hardware-and-Warranties 2025-08-12T11:45:23Z https://support.planetdds.com/hc/en-us/articles/39915890283547-Programs-Not-Launching-at-PC-Boot 2025-08-12T11:46:07Z https://support.planetdds.com/hc/en-us/articles/39915892569115-XVSync-Finding-Active-Registration-Number 2025-08-12T11:43:23Z https://support.planetdds.com/hc/en-us/articles/39915892963099-DataGrabber-System-Requirements 2025-08-12T11:43:33Z https://support.planetdds.com/hc/en-us/articles/39915893916955-Installation-of-Software 2025-08-12T11:43:54Z https://support.planetdds.com/hc/en-us/articles/39915894347419-Rebranded-Software 2025-08-12T11:43:58Z https://support.planetdds.com/hc/en-us/articles/39915899496987-XVWeb-Slowness 2025-08-12T11:45:20Z https://support.planetdds.com/hc/en-us/articles/39915899732379-Regarding-SUNI-Software-and-Hardware 2025-08-12T11:45:24Z https://support.planetdds.com/hc/en-us/articles/39915909953819-Contact-Us 2025-08-12T11:43:45Z https://support.planetdds.com/hc/en-us/articles/39915913990811-Sunset-Announcement-of-TWAIN-Drivers 2025-08-12T11:45:05Z https://support.planetdds.com/hc/en-us/articles/39915916829467-Intermittent-Software-Crashing-Freezing 2025-08-12T11:45:44Z https://support.planetdds.com/hc/en-us/articles/39915918604059-DataGrabber-Self-Installation-Guide 2025-08-12T11:46:19Z https://support.planetdds.com/hc/en-us/articles/39915919253531-System-requirements-for-Apteryx-software-offerings 2025-08-12T11:46:38Z https://support.planetdds.com/hc/en-us/articles/39915924967067-Software-Version-History 2025-08-12T11:43:56Z https://support.planetdds.com/hc/en-us/articles/39915926140955-VELscope-Support 2025-08-12T11:44:18Z https://support.planetdds.com/hc/en-us/articles/39915930088475-Disable-USB-Power-Management-Selective-Suspension 2025-08-12T11:45:42Z https://support.planetdds.com/hc/en-us/articles/39915931396635-Open-File-Security-Warning 2025-08-12T11:45:55Z https://support.planetdds.com/hc/en-us/articles/39915941286171-Database-Conversion-Process 2025-08-12T11:46:15Z https://support.planetdds.com/hc/en-us/articles/39915941906843-How-to-check-your-current-total-XVWeb-storage 2025-08-12T11:46:27Z https://support.planetdds.com/hc/en-us/articles/39915942911899-Whitelisting-for-Apteryx-Software 2026-03-12T17:42:14Z https://support.planetdds.com/hc/en-us/articles/39982676222235-When-a-run-a-Time-Clock-Report-the-totals-are-different-than-I-would-expect-Why-is-this 2025-11-14T16:57:11Z https://support.planetdds.com/hc/en-us/articles/40217115117979-Batch-Insurance-Payment-Workflow 2025-11-14T15:55:38Z https://support.planetdds.com/hc/en-us/articles/40219815489179-We-are-closing-a-single-office-location-in-Denticon-but-keeping-the-other-locations-What-do-we-need-to-do-to-prepare 2025-08-28T18:37:19Z https://support.planetdds.com/hc/en-us/articles/40353807621275-Creating-Text-Templates-for-Appointment-Campaigns 2025-08-25T13:41:13Z https://support.planetdds.com/hc/en-us/articles/40353823042203-Cloud-9-Connect-Appointment-Campaigns 2025-08-25T13:41:09Z https://support.planetdds.com/hc/en-us/articles/40353825851163-Cloud-9-Connect-Recurring-Campaigns-Overview 2025-08-25T13:41:35Z https://support.planetdds.com/hc/en-us/articles/40353826035227-Recurring-Campaigns-Employee-Permissions 2025-08-25T13:41:41Z https://support.planetdds.com/hc/en-us/articles/40353853152539-Creating-Email-Templates-for-Appointment-Campaigns 2025-08-25T13:41:11Z https://support.planetdds.com/hc/en-us/articles/40353866924699-Recurring-Campaigns-Creating-a-Text-Template 2025-08-25T13:42:31Z https://support.planetdds.com/hc/en-us/articles/40353872185883-Recurring-Campaigns-Creating-an-Email-Template 2025-08-25T13:42:26Z https://support.planetdds.com/hc/en-us/articles/40353884814363-How-to-set-up-a-Responsible-Party-recipient-list-for-financial-campaigns 2025-08-25T13:42:52Z https://support.planetdds.com/hc/en-us/articles/40353885865115-C9-Connect-Reminders-Dashboard 2025-08-25T13:41:33Z https://support.planetdds.com/hc/en-us/articles/40353902446107-How-do-we-setup-and-use-Financial-Campaigns-via-Cloud9-Connect 2025-08-25T13:42:49Z https://support.planetdds.com/hc/en-us/articles/40353912019611-Adding-a-Sender-Address-and-Unsubscribe-Link-to-Recurring-Campaign-Email-Templates 2025-08-25T13:42:28Z https://support.planetdds.com/hc/en-us/articles/40353914979227-Is-there-an-example-of-how-we-should-set-up-the-message-intervals-for-our-Financial-Campaigns 2025-08-25T13:42:56Z https://support.planetdds.com/hc/en-us/articles/40353916206619-Cloud-9-Connect-About 2025-08-25T13:43:07Z https://support.planetdds.com/hc/en-us/articles/40353918906779-Creating-Text-Templates-for-Scheduled-Contract-Payment-Communications 2025-08-25T13:42:58Z https://support.planetdds.com/hc/en-us/articles/40353925384859-C9-Agent-Troubleshooting-Guide 2025-08-25T13:44:05Z https://support.planetdds.com/hc/en-us/articles/40353928407835-Recurring-Campaigns-Recipient-Lists 2025-08-25T13:42:35Z https://support.planetdds.com/hc/en-us/articles/40353928867739-Creating-Sending-Recurring-Campaigns 2025-08-25T13:42:47Z https://support.planetdds.com/hc/en-us/articles/40353930777371-How-to-setup-a-financial-campaign-for-a-Responsible-Party-with-an-aged-balance 2025-08-25T13:42:54Z https://support.planetdds.com/hc/en-us/articles/40353931488155-Scheduled-Contract-Payments 2025-08-25T13:43:02Z https://support.planetdds.com/hc/en-us/articles/40353933179547-C9-Connect-Two-Way-Messaging 2025-08-25T13:43:39Z https://support.planetdds.com/hc/en-us/articles/40353942635803-Topaz-Signature-Pad-How-to-Setup-and-Use 2025-08-25T13:44:23Z https://support.planetdds.com/hc/en-us/articles/40353946725659-How-to-Create-a-Financial-Campaign-Template 2025-08-25T13:42:51Z https://support.planetdds.com/hc/en-us/articles/40353948760603-Cloud-9-Connect-FAQ 2025-08-25T13:43:11Z https://support.planetdds.com/hc/en-us/articles/40353960001947-Why-must-I-use-a-Static-IP-Address-during-Business-Hours 2025-08-25T13:44:37Z https://support.planetdds.com/hc/en-us/articles/40353969930139-Cloud-9-Connect-Troubleshooting 2025-08-25T13:43:44Z https://support.planetdds.com/hc/en-us/articles/40353970460571-Cloud-9-Mobile-App-Product-Guide 2025-08-25T13:43:53Z https://support.planetdds.com/hc/en-us/articles/40353975129499-C9-Agent-Overview 2025-08-25T13:44:30Z https://support.planetdds.com/hc/en-us/articles/40353979008411-C9-Agent-Installation-Guide 2025-08-25T13:44:25Z https://support.planetdds.com/hc/en-us/articles/40353980718747-Guide-to-Receiving-Remote-Support-from-Cloud-9 2025-08-25T13:44:39Z https://support.planetdds.com/hc/en-us/articles/40353983602587-What-are-the-Different-Types-of-Adjustments-and-When-Should-I-Use-Each-of-Those 2025-08-25T13:45:13Z https://support.planetdds.com/hc/en-us/articles/40353997193243-Patient-Locator-Bar 2025-08-25T13:44:43Z https://support.planetdds.com/hc/en-us/articles/40354009426459-Financial-Balance-Adjustment 2025-08-25T13:46:00Z https://support.planetdds.com/hc/en-us/articles/40354010650011-Financial-Payments-Statements-and-Charges 2025-08-25T13:46:09Z https://support.planetdds.com/hc/en-us/articles/40354017336731-Hardware-Features-and-Requirements 2025-08-25T13:45:37Z https://support.planetdds.com/hc/en-us/articles/40354017509659-Software 2025-08-25T13:45:39Z https://support.planetdds.com/hc/en-us/articles/40354017952411-Peripheral-Equipment 2025-08-25T13:45:43Z https://support.planetdds.com/hc/en-us/articles/40354020178203-Sales 2025-08-25T13:45:28Z https://support.planetdds.com/hc/en-us/articles/40354020386203-How-do-I-contact-Cloud-9-Support 2025-08-25T13:45:29Z https://support.planetdds.com/hc/en-us/articles/40354020560411-Billing 2025-08-25T13:45:31Z https://support.planetdds.com/hc/en-us/articles/40354025318427-Financial-Post-Charges 2025-08-25T13:46:11Z https://support.planetdds.com/hc/en-us/articles/40354025483675-Financial-Posted-Location-Vs-Assigned-Location 2025-08-25T13:46:12Z https://support.planetdds.com/hc/en-us/articles/40354026028827-Financial-Transfer 2025-08-25T13:46:17Z https://support.planetdds.com/hc/en-us/articles/40354026201243-Financial-Write-Off 2025-08-25T13:46:18Z https://support.planetdds.com/hc/en-us/articles/40354033676187-Onboarding-Implementation 2025-08-25T13:45:34Z https://support.planetdds.com/hc/en-us/articles/40354036229019-How-to-create-and-send-Financial-Campaigns-via-Cloud9-Connect 2025-08-25T13:45:53Z https://support.planetdds.com/hc/en-us/articles/40354037085595-Character-Limits 2025-08-25T13:45:36Z https://support.planetdds.com/hc/en-us/articles/40354039325595-Financial-Credit-Card-Payment 2025-08-25T13:45:55Z https://support.planetdds.com/hc/en-us/articles/40354040500507-Financial-Family-Payment 2025-08-25T13:46:04Z https://support.planetdds.com/hc/en-us/articles/40354040881307-Financial-Patient-Payment 2025-08-25T13:46:07Z https://support.planetdds.com/hc/en-us/articles/40354043739419-Employee-Permissions-Management 2025-08-25T13:46:32Z https://support.planetdds.com/hc/en-us/articles/40354049342363-Training 2025-08-25T13:45:32Z https://support.planetdds.com/hc/en-us/articles/40354050319387-Browser 2025-08-25T13:45:40Z https://support.planetdds.com/hc/en-us/articles/40354050454555-Network 2025-08-25T13:45:42Z https://support.planetdds.com/hc/en-us/articles/40354050825371-How-to-Reset-an-Employee-Password 2025-08-25T13:45:45Z https://support.planetdds.com/hc/en-us/articles/40354051602075-Register-for-Cloud-9-Academy 2025-08-25T13:45:51Z https://support.planetdds.com/hc/en-us/articles/40354052827035-Financial-Family-Ledger 2025-08-25T13:46:03Z https://support.planetdds.com/hc/en-us/articles/40354053371931-Financial-Auto-Payments 2025-08-25T13:45:58Z https://support.planetdds.com/hc/en-us/articles/40354053734811-Financial-Insurance-Payment 2025-08-25T13:46:01Z https://support.planetdds.com/hc/en-us/articles/40354055241755-Financial-Refund 2025-08-25T13:46:13Z https://support.planetdds.com/hc/en-us/articles/40354055923099-Financial-Codes-and-Transaction-Types-PEDS 2025-08-25T13:46:19Z https://support.planetdds.com/hc/en-us/articles/40354056652571-Financial-Invalidate-a-Charge-PEDS 2025-08-25T13:46:26Z https://support.planetdds.com/hc/en-us/articles/40354057915419-Images-Importing-Images-and-Acquiring-X-Rays 2025-08-25T13:46:37Z https://support.planetdds.com/hc/en-us/articles/40354059762331-Patients-Edit-Patient-Insurance 2025-08-25T13:46:52Z https://support.planetdds.com/hc/en-us/articles/40354060049691-Patients-Edit-Patient-PEDS 2025-08-25T13:46:54Z https://support.planetdds.com/hc/en-us/articles/40354062898331-Financial-Dental-Chart-Finances-PEDS 2025-08-25T13:46:22Z https://support.planetdds.com/hc/en-us/articles/40354065876635-Patients-Edit-Patient-Tracking 2025-08-25T13:46:47Z https://support.planetdds.com/hc/en-us/articles/40354069803803-Scheduling-Schedule-Overview 2025-08-25T13:47:20Z https://support.planetdds.com/hc/en-us/articles/40354070235291-Financial-Adjusting-a-Charge 2025-08-25T13:45:57Z https://support.planetdds.com/hc/en-us/articles/40354071383579-Financial-Patient-Ledger-Tour 2025-08-25T13:46:06Z https://support.planetdds.com/hc/en-us/articles/40354073804699-Financial-Insurance-Underpayment-PEDS 2025-08-25T13:46:24Z https://support.planetdds.com/hc/en-us/articles/40354074507035-Financial-Unallocated-Credits-PEDS 2025-08-25T13:46:30Z https://support.planetdds.com/hc/en-us/articles/40354075629083-Letters-Forms-Letter-Queue-Merge 2025-08-25T13:46:38Z https://support.planetdds.com/hc/en-us/articles/40354080431387-Patients-Edit-Patient-Referrals-Professionals 2025-08-25T13:46:50Z https://support.planetdds.com/hc/en-us/articles/40354080820251-Patients-Edit-Patient-Appointments-Financial-Summary-History 2025-08-25T13:46:53Z https://support.planetdds.com/hc/en-us/articles/40354081104283-Patients-View-Patient 2025-08-25T13:46:56Z https://support.planetdds.com/hc/en-us/articles/40354081446939-Pediatric-Insurance-Benefits 2025-08-25T13:47:01Z https://support.planetdds.com/hc/en-us/articles/40354082515995-Reports-How-to-Check-Production-Totals 2025-08-25T13:47:08Z https://support.planetdds.com/hc/en-us/articles/40354084681499-Treatments-Treatment-Card-Enhancement 2025-08-25T13:47:27Z https://support.planetdds.com/hc/en-us/articles/40354085173787-Treatments-Treatment-Cards-and-Imaging-Demo 2025-08-25T13:47:31Z https://support.planetdds.com/hc/en-us/articles/40354085319707-Treatments-Dental-Chart-Tour-PEDS 2025-08-25T13:47:32Z https://support.planetdds.com/hc/en-us/articles/40354085670939-Treatments-Charge-Out-Treatment-PEDS 2025-08-25T13:47:35Z https://support.planetdds.com/hc/en-us/articles/40354085814299-Treatments-Existing-Treatments-and-Conditions-PEDS 2025-08-25T13:47:37Z https://support.planetdds.com/hc/en-us/articles/40354088027035-Financial-Statement-Queue 2025-08-25T13:46:15Z https://support.planetdds.com/hc/en-us/articles/40354088791963-Financial-Correct-a-Payment-Posted-to-the-Wrong-Provider-PEDS 2025-08-25T13:46:21Z https://support.planetdds.com/hc/en-us/articles/40354089575963-Financial-Responsible-Party-Only-Wants-to-Pay-Once-PEDS 2025-08-25T13:46:27Z https://support.planetdds.com/hc/en-us/articles/40354090208923-Success-in-60-Seconds-Help-Documentation 2025-08-25T13:46:33Z https://support.planetdds.com/hc/en-us/articles/40354090373275-Success-in-60-Seconds-Release-Notes 2025-08-25T13:46:35Z https://support.planetdds.com/hc/en-us/articles/40354091005339-Letters-Forms-Questionnaires 2025-08-25T13:46:40Z https://support.planetdds.com/hc/en-us/articles/40354091457307-Patients-Edit-Patient-Overview 2025-08-25T13:46:44Z https://support.planetdds.com/hc/en-us/articles/40354091650715-Patients-Edit-Patient-Patient 2025-08-25T13:46:45Z https://support.planetdds.com/hc/en-us/articles/40354093791899-Reports-Best-Way-to-Find-Reports 2025-08-25T13:47:05Z https://support.planetdds.com/hc/en-us/articles/40354094808475-Reports-What-is-Production 2025-08-25T13:47:12Z https://support.planetdds.com/hc/en-us/articles/40354095305627-Patients-Edit-Patient-Navigate 2025-08-25T13:46:42Z https://support.planetdds.com/hc/en-us/articles/40354096036123-Patients-Edit-Patient-Relationships 2025-08-25T13:46:48Z https://support.planetdds.com/hc/en-us/articles/40354097828763-Reports-Advanced-Reporting 2025-08-25T13:47:03Z https://support.planetdds.com/hc/en-us/articles/40354098592411-Reports-One-or-Multiple-Filters-Toggled 2025-08-25T13:47:09Z https://support.planetdds.com/hc/en-us/articles/40354100673307-Treatments-Treatment-Card-Entry 2025-08-25T13:47:28Z https://support.planetdds.com/hc/en-us/articles/40354112389659-Reports-Find-Documentation-for-Reports 2025-08-25T13:47:06Z https://support.planetdds.com/hc/en-us/articles/40354113280027-Reports-PEDS 2025-08-25T13:47:14Z https://support.planetdds.com/hc/en-us/articles/40354116056091-Treatments-Reverse-Invalidate-Treatment-PEDS 2025-08-25T13:47:40Z https://support.planetdds.com/hc/en-us/articles/40354119275675-Cloud-9-Apteryx-Integration 2025-08-25T13:48:05Z https://support.planetdds.com/hc/en-us/articles/40354121364123-Setting-up-an-EMV-Device-for-Cloud-9-Pay 2025-08-25T13:47:57Z https://support.planetdds.com/hc/en-us/articles/40354129139099-Reports-Reading-the-Accounts-Receivable-Aging-Report 2025-08-25T13:47:11Z https://support.planetdds.com/hc/en-us/articles/40354130558107-Scheduling-Dental-Chart-Scheduling-PEDS 2025-08-25T13:47:23Z https://support.planetdds.com/hc/en-us/articles/40354130735387-Treatments-Orthodontic-Treatment-Card 2025-08-25T13:47:25Z https://support.planetdds.com/hc/en-us/articles/40354132113563-Treatments-How-to-Add-a-Clinical-Note-PEDS 2025-08-25T13:47:38Z https://support.planetdds.com/hc/en-us/articles/40354132433819-Treatments-Treatment-Planning-PEDS 2025-08-25T13:47:41Z https://support.planetdds.com/hc/en-us/articles/40354134597019-How-to-Use-Cloud-9-Pay 2025-08-25T13:48:02Z https://support.planetdds.com/hc/en-us/articles/40354145679643-Scheduling-Making-and-Modifying-an-Appointment 2025-08-25T13:47:17Z https://support.planetdds.com/hc/en-us/articles/40354145845787-Scheduling-Recalls-and-No-Shows 2025-08-25T13:47:19Z https://support.planetdds.com/hc/en-us/articles/40354146169883-Scheduling-Scheduling-and-Check-In-Demo 2025-08-25T13:47:22Z https://support.planetdds.com/hc/en-us/articles/40354147036955-Treatments-Treatment-Card-Layout 2025-08-25T13:47:29Z https://support.planetdds.com/hc/en-us/articles/40354147539995-Treatments-Add-Edit-Delete-Treatments-PEDS 2025-08-25T13:47:34Z https://support.planetdds.com/hc/en-us/articles/40354148490011-Cloud-9-Signature 2025-08-25T13:47:43Z https://support.planetdds.com/hc/en-us/articles/40354149320091-Setting-Up-Cloud-9-Pay 2025-08-25T13:47:52Z https://support.planetdds.com/hc/en-us/articles/40354169201947-What-steps-do-I-need-to-take-in-Cloud9-to-begin-processing-credit-card-transactions-using-Planet-DDS-Pay 2025-08-25T13:49:26Z https://support.planetdds.com/hc/en-us/articles/40354181790875-C9-Signature 2025-08-25T13:49:13Z https://support.planetdds.com/hc/en-us/articles/40354182665499-How-do-we-refund-a-patient-s-card-using-PlanetDDS-Pay 2025-08-25T13:49:20Z https://support.planetdds.com/hc/en-us/articles/40354198116251-We-use-PlanetDDS-Pay-Can-we-save-a-patient-s-credit-card-information-for-future-use 2026-03-09T20:56:50Z https://support.planetdds.com/hc/en-us/articles/40354198365979-How-do-we-take-a-payment-in-Cloud9-using-PlanetDDS-Pay 2025-08-25T13:49:24Z https://support.planetdds.com/hc/en-us/articles/40354223966747-Generating-an-app-password-for-Gmail-and-Microsoft-365-accounts 2025-08-25T13:50:22Z https://support.planetdds.com/hc/en-us/articles/40354225064731-Custom-Check-In-Messages 2025-08-25T13:50:30Z https://support.planetdds.com/hc/en-us/articles/40354227255067-Standard-6-Layout 2025-08-25T13:50:48Z https://support.planetdds.com/hc/en-us/articles/40354227645339-Standard-10-Layout 2025-08-25T13:50:51Z https://support.planetdds.com/hc/en-us/articles/40354228913691-Health-History 2025-08-25T13:51:02Z https://support.planetdds.com/hc/en-us/articles/40354230239259-Patient-ID-Format 2025-08-25T13:49:39Z https://support.planetdds.com/hc/en-us/articles/40354249922843-Patient-Portal 2025-08-25T13:50:17Z https://support.planetdds.com/hc/en-us/articles/40354257754523-Standard-8-Layout 2025-08-25T13:50:50Z https://support.planetdds.com/hc/en-us/articles/40354258541467-Dental-Chart-Charting 2025-08-25T13:50:57Z https://support.planetdds.com/hc/en-us/articles/40354273283227-Continuing-Care 2025-08-25T13:50:54Z https://support.planetdds.com/hc/en-us/articles/40354273857307-Dental-Chart-Treatment-Planning 2025-08-25T13:50:59Z https://support.planetdds.com/hc/en-us/articles/40354274527387-Production-Sheet 2025-08-25T13:51:04Z https://support.planetdds.com/hc/en-us/articles/40354274844443-Why-Should-I-Clear-my-Cache-and-Cookies 2025-08-25T13:51:20Z https://support.planetdds.com/hc/en-us/articles/40354278994715-Transaction-Type-Setup 2025-08-25T13:51:42Z 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https://support.planetdds.com/hc/en-us/articles/40354347357979-What-are-the-different-options-when-setting-up-a-new-transaction-type-and-when-should-I-enable-each-of-the-fields 2025-08-25T13:51:52Z https://support.planetdds.com/hc/en-us/articles/40354350718363-Creating-a-Questionnaire-Specifically-for-Use-on-the-Patient-Portal 2025-08-25T13:52:49Z https://support.planetdds.com/hc/en-us/articles/40354376880667-How-Do-I-use-the-Queue-Letters-Feature-of-the-Data-Miner 2025-08-25T13:53:39Z https://support.planetdds.com/hc/en-us/articles/40354377128347-Saving-and-Running-a-Data-Miner 2025-08-25T13:53:41Z https://support.planetdds.com/hc/en-us/articles/40354378438939-Receipts-Report 2025-08-25T13:53:53Z https://support.planetdds.com/hc/en-us/articles/40354378871195-Completed-Contracts-by-Date-Range 2025-08-25T13:53:56Z https://support.planetdds.com/hc/en-us/articles/40354382488475-Data-Miner-Views-and-Filters 2025-08-25T13:53:43Z https://support.planetdds.com/hc/en-us/articles/40354382813851-Summary 2025-08-25T13:53:46Z https://support.planetdds.com/hc/en-us/articles/40354383401371-Saved-Payment-Methods 2025-08-25T13:53:51Z https://support.planetdds.com/hc/en-us/articles/40354384904603-How-to-enter-Risk-Codes-for-Reports-Case-Starts-A-by-Start-Date-and-Case-Starts-B-by-Start-Date 2025-08-25T13:54:03Z https://support.planetdds.com/hc/en-us/articles/40354388017179-Receipts-by-Date-Range-Report 2025-08-25T13:54:29Z https://support.planetdds.com/hc/en-us/articles/40354388612891-Daily-Receipts-Recap-Report 2025-08-25T13:54:34Z https://support.planetdds.com/hc/en-us/articles/40354389181339-Light-Bar-Multi-Doctor-Mode 2025-08-25T13:53:02Z https://support.planetdds.com/hc/en-us/articles/40354389637019-Light-Bar-Multi-Columns 2025-08-25T13:53:05Z https://support.planetdds.com/hc/en-us/articles/40354395963675-Receipt-Summary-by-Payment-Type 2025-08-25T13:53:55Z https://support.planetdds.com/hc/en-us/articles/40354396700827-Practice-Summary-Report 2025-08-25T13:54:01Z https://support.planetdds.com/hc/en-us/articles/40354400098715-Contract-Starts-by-Date-Range-Report 2025-08-25T13:54:08Z https://support.planetdds.com/hc/en-us/articles/40354400363547-Adjustments-by-Date-Range-Report 2025-08-25T13:54:10Z https://support.planetdds.com/hc/en-us/articles/40354400618907-Adjustments-Report 2025-08-25T13:54:12Z https://support.planetdds.com/hc/en-us/articles/40354401032859-Balancing-Worksheet-Report 2025-08-25T13:54:15Z https://support.planetdds.com/hc/en-us/articles/40354402945307-Daily-Totals-Report 2025-08-25T13:54:32Z https://support.planetdds.com/hc/en-us/articles/40354410649883-Kept-Appointments-Report 2025-08-25T13:54:46Z https://support.planetdds.com/hc/en-us/articles/40354418856091-Practice-Monitor-by-Date-Range-Report 2025-08-25T13:54:27Z https://support.planetdds.com/hc/en-us/articles/40354430715931-Daily-Collections-Report 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