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Plans

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  • What is Enhanced Eligibility and how do we use it?
  • How do we setup our office for Enhanced Eligibility? (Currently in Beta)
  • We want to delete an insurance plan, but we are getting the following error "Cannot delete insurance plan (plan is assigned to responsible party)"; how do we remove a plan from a responsible party?
  • How do I add an insurance plan?
  • I need to use the pre-printed CMS 1500 Form. Where is this setup?
  • As our office sets up a new insurance plan, what are the critical items that must be considered?
  • When I look at the dental carrier listing, the carrier is there. However, when I search for the plan, I can’t find it. What is wrong?
  • When we add a “regular” insurance plan, we see there are two different types for selection: Indemnity, and PPO. How are they different?
  • When we set up an insurance plan, we notice an option for “Notice of authorization (NOA) Only.” How is this used?
  • How are insurance categories related to the ADA Codes?
  • When setting up age limitations in insurance plans, which age should be input in the frequency limitation screen?
  • Our office has an in-house discount plan for our patients. How do we set this up?
  • An insurance plan requires a daily co-pay for an office visit. How do we set this up?
  • I would rather my staff use their office time for patient care instead of tedious data entry. What's the best way to have someone else research and enter our insurance plans for us?
  • What should I consider when I find an insurance plan that matches another plan but with one or more of differences such as deductible, maximum, or benefits and coverage?
  • There is an insurance plan that is very similar to another that is already saved. Can I copy the existing information to a new plan?
  • How can we create an insurance plan for a New Patient on the schedule who does not have a patient record yet?
  • My patient has an insurance plan attached to the record. The insurance plan needs changing to reflect the patient’s current plan. Can I simply change the information in the existing insurance plan to what I need for my current patient?
  • We contact the insurance carrier to ensure our insurance plans are setup correctly from the start, before we attach the plan to our patients. Is there an Insurance Plan Benefit Checklist that can be used when I contact the insurance carrier?
  • What is the difference between "Instant Eligibility" on the patient’s Overview screen, and Denticon’s DPS “Insurance Eligibility Verification” within the appointment?
  • How does the Real-Time Eligibility feature work?
  • Can I delete an insurance plan?
  • Most insurance plans roll-over benefits at the beginning of the year, on January 1. How does Denticon handle the roll-over of the insurance plans?
  • Most insurance plans roll-over benefits at the beginning of the year, on January 1. How can we reset insurance plans so patients have new benefits at the beginning of each year?