Electronic Submissions
- Does DentalXChange provide e-claims training?
- Our office just signed up for eclaims processing, and have a DentalXChange account. How am I able to update Denticon with the DentalXChange username and password?
- Sometimes we need to contact DentalXChange for assistance. How can we contact DentalXChange?
- We get an error message that says “Error Authenticating Eclaims [3]” on the Utilities/Batch Claims Processing screen. How can we correct our changed DentalXChange password in Denticon, on our own?
- I can't transmit an eclaim. I'm not sure what is missing when it says "record missing" when I try to send the claim from the batch electronic claims screen.
- When we send our claims to DentalXChange for processing, we see various status messages on claims. What are the status messages used on the DentalXChange website?
- Is there a way to electronically file with secondary, tertiary, or quaternary insurance plans for claims through the software; or must they be submitted only by fax or mail?