Scheduler
Make an Appointment
- How can we turn off AppointNow so patients can no longer schedule online?
- Some of our users cannot access the quick add feature in the appointment window. How do we correct this?
- Does Denticon offer a way for Patients to self schedule online?
- How does the "Quick Save" Appointment Feature work?
- How do I make an appointment on the Scheduler for an existing patient?
- Can I override the closed hours in the Scheduler and place all or part of an appointment in closed hours?
Finding Available Appointment Slots
Family Scheduling
Finding Appointments
- An existing patient called our office wanting to know when the patient’s next appointment is. How do we easily find the appointment information?
- Is there a quick way to find an existing appointment for a new patient with no patient record?
- Why can't I see appointments older than two years old on my schedule?
Deleting Appointments
- How do you delete an appointment from the Patient Overview screen?
- I need to delete an appointment that shows on the Patient Overview but doesn’t show on the Scheduler. How do I find it and delete?
- We posted an appointment and then realized there was a mistake in the appointment block and need to delete the appointment.
Rescheduling Appointments
- I cancelled a patient's appointment but their Patient Overview still shows the appointment. Why does this happen?
- How can I move appointments between providers at the same office on the Scheduler?
- I need to reschedule an appointment that a patient cancelled or missed. How do I find it and reschedule?
- I need to reschedule an appointment that shows on the Patient Overview but doesn’t show on the Scheduler. How do I find it and reschedule?
- We have several office locations in our dental practice. Is there any way to cut and paste appointments between offices?
- We are a multi-location practice. Why can’t we move appointments from one location to another?
Call List
- How does Denticon consider an appointment as “missed”?
- We have patients who accidentally have been removed from the call list. How do we restore them to the call list so our office can follow-up with the patient for a new appointment?
- We have patients who have missed or cancelled appointments. Some of them have rescheduled, butothers have not. How do we remove patients from the list who have already rescheduled, or who we know do not need to be on the list?
- We have patients who have missed or cancelled appointments. Some of them have rescheduled, but others have not. How do we know who needs to be rescheduled?
- We have patients who have missed or cancelled appointments. Some of them have rescheduled, but others have not. How do we reschedule an appointment that appears on the call list?
Quick-Fill
Short Notice
- Our patient wants to be placed on a waiting list, asking to move the existing appointment to a sooner date. How do we use the “Short Notice” feature?
- We’ve got a day that needs to be filled, and want to contact the people are indicated as “Short Notice.” How do we access our office’s short notice list, and reschedule our patients for a different date and time?
Appointment E-Card
Future Appointments
- Appointment Statuses for Future Appointments
- At the conclusion of today’s appointment, my patient has made another appointment for a future date. How can I print a walkout report that shows the next appointment date and time?
- At the conclusion of today’s appointment, my patient has made another appointment for a future date. How can I print something that shows the next appointment date and time?
- We have a Dymo® label printer in our office. How may we print a label for a patient’s appointment?
- How do we transfer a provider’s future scheduled appointments to another provider?
- Can I print a patient’s next appointment onto an appointment card?
Scheduler Appearance
- Our office is having a special event. Is there a way to change the watermarks on the scheduler for just one day?
- Error: There are no providers or operatories defined in the setup for this view. Please select next date or click the date icon to load all operatories all providers view
- How do we view appointments from another location and for a provider not working in the current location?
- How can I change my schedule to the 'Quick View'?
- Can we change appointments to 15 minute increments instead of 10 minutes?
- How I am I able to understand the 'Scheduler Auto Refresh' Feature?
Scheduler Icons and Appointment Notations
- What are the various appointment status icons that may be used in the Scheduler?
- On my scheduler screen, sometimes I see one color on my appointments. Another time, I see a different color. What determines the colors?
- I’d like to see the days a provider is available. Is there a quick way on the Scheduler to do this?
- Some of our patient appointments have a red icon indicating “Needs Update” (NU) in the icon. What needs to be updated?
- What are the X, /, and . indicators on a patient’s appointment?
- I notice there are letters icons “P” and “S” on some of my appointments in the Scheduler window. Sometimes they are different colors. What do those mean?