Utilities

Dentilytics Basic

• How do I enter provider goals for Dentilytics Basic?
• How am I able to understand the information within “Dentilytics Basic”?

Task Manager

• We have a user who is marked inactive but the Task Manager still shows tasks assigned to the user in the Task Manager dashboard? How do we correct this?
• How am I able to understand the Task Manager?

Copy Functions

• One of our office locations will be closing permanently. How can we change the 'Home Office' for ALL patients without having to update them individually?
• How are we able to control which notes macros appear for selection?

Time Clock

• Does Denticon have a time clock function?
• How do I clock in and clock out using Denticon’s time clock function?
• Our clinical staff uses a common computer for all data entry in Denticon. How can the various staff members easily clock in and clock out?
• Why doesn’t the time clock function punch me in or out whenever I login or logout of Denticon?

Time Clock Administration

• How do we setup our office to begin using the time clock function?
• I can’t seem to correct a user’s Time Clock information so the correct time is recorded. How may I edit the information? Do we need to setup something before we can edit the Time Clock?
• Sometimes our employees fail to clock in or clock out properly. When we try to edit the hours, we get an error message regarding “Invalid Times.” How can we correct the hours?
• Sometimes our employees fail to clock in or clock out. How can we correct the user’s Time Clock information so the correct time is recorded?
• The Time Clock time in Denticon does not match the time on our office computers. How can we change the Denticon clock?

Time Clock Reports

• How can we generate a Time Clock report to know the hours our employees have worked?
• Is there a way for a single user to view the user’s individual hours from the time clock feature?
• We have multiple locations. Why isn’t the office location indicated on Denticon’s time clock reports?

Data Downloads

• How can we obtain a data download?
• How are we able to understand the various fields in the Data Download?
• Our office requested a download of our data. We see on the Utilities/Denticon Download link that the data is ready for our pickup. What is our password to extract the data?
• We have a copy of our data, obtained through the data download function. The data doesn’t look like the Denticon screens; therefore, we can’t read it very easily. What is the purpose of the data download?

Staff Communication

• How can I send a message to member(s) of my staff?
• How may I send a Tickler message to only myself?
• Our office uses the Tickler feature for intra-office communication. Does the Tickler notify the user that a message was sent to the user?
• I sent a Tickler, but I don’t see it. What happened to my Tickler message?
• I sent a Tickler message to the users in a single office of our multi-location practice. However, the message was received by all users in all locations. Our users have access to all locations, but work in only one location. Why did all users get the Tick
• We would like to review all the Tickler messages sent by and to our staff members. Is there a report to help with this?

See all 7 articles

Communication with Denticon / PlanetDDS

• How can I send a message to Denticon?
• How can I communicate with members of the Denticon support team?
• I’ve sent messages to Denticon support through the Tickler screen, but I don’t get a response. What’s wrong?
• Our office uses DPS for particular duties such as insurance verification. When our office needs assistance, who do we contact for help?