Utilities
Batch Claims Processing
- How do I check on the status of my claims I sent electronically?
- I can't transmit an eclaim. I'm not sure what is missing when it says "record missing" when I try to send the claim from the batch electronic claims screen.
- I’ve saved my claims to the batch claims area. How do I electronically submit the claims to the carrier?
- How are we able to know if our office is setup to electronically submit medical claims?
- When batching my insurance claims, what do the red international "No" sign and the green/white check mark in the “Val” column mean?
Denticon Patient Communication
- My patient got an automated reply that said their request could not be processed for an appointment confirmation. Why did this happen?
- We set up a grouped appointment campaign to send to Responsible Parties, but the location mentioned in the message does not match the actual appointment location. Why is this happening?
- Can we upload a patient list to use with our Automated Campaigns?
- Can we send appointment auto campaigns to the responsible party instead of each individual patient?
- Is there a data tag in Denticon Patient Communication that will allow us to send out links to our Google or Facebook Reviews page?
- Are we able to change the phone number our texts are sent from when texting patients via Denticon Patient Communication?
Dentilytics Basic
Designing a Contract
- How can we setup our Denticon account to post periodic payment plan charges automatically for us?
- I have an orthodontics patient. How do you handle payment agreements for this dental specialty?
- Why does Denticon recommend to use the “Ortho Payment Plan Agreement” instead of charging the full amount of the ortho procedure directly into the Ledger?
- Our patient needs a new orthodontic contract setup. The patient has a previous contract which was fully paid. The numbers from the previous contract show on the payment plan screen. How do I enter a new orthodontic contract for the patient?
Designing a Contract
- How can we enable the option to attach credit cards for recurring payments when creating payment plans?
- I have a patient who has a large Ledger balance. The patient has requested a payment plan through our office. How can I design a payment contract for the patient?
- Our patient needs a new contract setup. The patient has a previous contract which was fully paid. The numbers from the previous contract show on the payment plan screen. How do I enter a new contract for the patient?
Contract Definitions
Changing Contract Information
- A patient called and made a payment towards their payment plan however, the payment has a card attached for recurring payments. How can we post the charges without processing the card associated with the contract?
- The down payment from a payment plan is posting every month with periodic charges. Why is this happening?
- Someone in our office accidentally generated the Periodic Contract Charges for a payment plan prematurely. How can we reverse those charges that were posted so that we can generate those charges at a later time?
- How can I remove or replace a credit card from a Regular or Ortho Payment Plan?
- My patient has a payment contract established. The patient wishes to make one final payment on it, therefore finishing the contract early. How do we stop the periodic payments from showing up on the ledger?
- My patient wants to alter the payment amount on the contract. I know this will alter the payment schedule, too. How can I make changes to the contract so the periodic billing reflects the newly agreed terms?
Denticon Practice Analytics
- Our practice analytic data from today is not being reflected on "My Page", why?
- Denticon Practice Analytics Glossary: Morning Huddle
- Denticon Practice Analytics Glossary: Production Analysis
- Denticon Practice Analytics Glossary: Collections Analysis
- Denticon Practice Analytics Glossary: Provider Breakdown
- Denticon Practice Analytics Glossary: Treatment Plan Analysis
Task Manager
Posting Periodic Charges to Ledgers and Insurance Carriers
- I’ve got a patient payment contract set up for orthodontics treatment. How do I make sure the patient’s Ledger shows me what is owed?
- We have a patient payment contract setup with recurring charges to a credit card. We tried to post the periodic payment amount to the Ledger, and are unable to do so. What is wrong with contract?
- I need to bill the insurance carrier for the periodic billing amount. How do I make sure the patient’s Ledger shows me what is owed, and submit the claim to the carrier?
- We cannot locate two adjustment codes: one for “balance moved to contract,” another for “periodic contract billing.” Where are they?
Posting Periodic Charges to Ledgers
Cancelling a Contract
Changing Contract Information
- My orthodontics patient has a payment contract established. The patient is moving out of our area, therefore will not have treatment completed with us. How do we make the patient’s balance $0, and stop the periodic payments from showing up on the ledger?
- My patient has an orthodontics payment contract established. The patient wishes to make one final payment on it, therefore finishing the contract early. How do we stop the periodic payments from showing up on the ledger?
- I have a patient who has an existing orthodontics contract with an insurance carrier, but now has a different insurance carrier. How do I alter the contract and bill the current carrier?
- We generally estimate what the insurance down payment and periodic payment amounts will be. When the first payment is made to our office, we know what the true amount will be. Can periodic insurance payments be adjusted on the ortho contract?
Copy Functions
Time Clock
- Does Denticon have a time clock function?
- How do I clock in and clock out using Denticon’s time clock function?
- Our clinical staff uses a common computer for all data entry in Denticon. How can the various staff members easily clock in and clock out?
- Why doesn’t the time clock function punch me in or out whenever I login or logout of Denticon?
Time Clock Administration
- How do we setup our office to begin using the time clock function?
- I can’t seem to correct a user’s Time Clock information so the correct time is recorded. How may I edit the information? Do we need to setup something before we can edit the Time Clock?
- Sometimes our employees fail to clock in or clock out properly. When we try to edit the hours, we get an error message regarding “Invalid Times.” How can we correct the hours?
- Sometimes our employees fail to clock in or clock out. How can we correct the user’s Time Clock information so the correct time is recorded?
- The Time Clock time in Denticon does not match the time on our office computers. How can we change the Denticon clock?
Time Clock Reports
Data Downloads
- How can we obtain a data download?
- How are we able to understand the various fields in the Data Download?
- Our office requested a download of our data. We see on the Utilities/Denticon Download link that the data is ready for our pickup. What is our password to extract the data?
- We have a copy of our data, obtained through the data download function. The data doesn’t look like the Denticon screens; therefore, we can’t read it very easily. What is the purpose of the data download?
Staff Communication
- How can I send a message to member(s) of my staff?
- How may I send a Tickler message to only myself?
- Our office uses the Tickler feature for intra-office communication. Does the Tickler notify the user that a message was sent to the user?
- I sent a Tickler, but I don’t see it. What happened to my Tickler message?
- I sent a Tickler message to the users in a single office of our multi-location practice. However, the message was received by all users in all locations. Our users have access to all locations, but work in only one location. Why did all users get the Tick
- We would like to review all the Tickler messages sent by and to our staff members. Is there a report to help with this?
Communication with Denticon / PlanetDDS
- How can I send a message to Denticon?
- How can I communicate with members of the Denticon support team?
- I’ve sent messages to Denticon support through the Tickler screen, but I don’t get a response. What’s wrong?
- Our office uses DPS for particular duties such as insurance verification. When our office needs assistance, who do we contact for help?
Patient Communication
- We sent a patient a reminder text from the Message Hub using one of our SMS templates. It did not populate the appointment date and time. Why?
- How to create a template that can be used for texting patients
- Sending URLs Best Practices
- We are unable to email patients, and we cannot access our email templates. How do we correct this?
- When Texting what does the Failed or Permanent Failure error mean?
- How do I email or text a New Patient with an appointment?
Plan and Carrier Cleanup
- We notice that we have duplicate insurance plans with the same plan information including the coverage and benefits. How do we clean up the duplicate plans from showing up for selection?
- We noticed duplicate carriers when adding an insurance plan. How can we remove the duplicate carriers from showing up for selection?