Patient and Responsible Party
Search for Patients
- How can I quickly return to a patient’s overview screen from any screen associated with that patient’s account (ledger, treatment plan)?
- Once the patient data is entered, how do I find a patient?
- When I enter a patient in the system, is there a way to check if the patient is already entered?
- I know a patient has a record. However, when I search for the patient, I don’t find the record. How do I search for an Inactive patient?
Adding Patients
- I am updating a patient's info and getting an error that the patient record I am updating does not match the session patient. What causes this?
- What are the available gender options in Denticon?
- Is there a quicker way to create a record for a new patient?
- How do I enter a new patient?
- Our practice has Medicaid patients. How do I setup these patients?
- I entered an appointment in the Scheduler for a new patient who has not yet been seen in our office. Therefore, there is no patient data entered yet. How is the best way to enter the patient data?
Update Patient Information
- Where do we enter information for a patient's preferred pharmacy?
- How can we switch a patient's general account and their ortho account?
- How do I change the preferred provider for all patients at once?
- What should the office expect when a patient is moved to another account?
- We have a patient that resides in Canada. How do I enter a 'Canadian' address in Denticon?
- We know that several people have to handle tasks when we see a patient. What is the suggested daily patient flow?
Inactivate Patient
Moving Patients
Combining Patients
- I've entered two patients separately, however, they should share the same responsible party. How can I combine the two accounts?
- In our multi-location office, patient A and B have the same responsible party yet have been entered individually in the different office locations. Therefore, the account receives two statements. How can I combine the account so there is only one statemen
Duplicate Patients
Ortho Patients
Responsible Party
- If we lock an account in Denticon it prevents us from scheduling a new appointment. Will it prevent the patient from scheduling via AppointNow?
- How do I change or edit a Responsible Party record?
- How can I default to ‘Responsible Parties’ when searching for account records?
- How can I quickly locate a 'Responsible Party' record?
- I have a responsible party that needs to be turned over to a collection agency. How do I indicate the account is in arrears and has been assigned to a collection agency?
Recall Dates
- Our patient has a future appointment with a recall code embedded. When viewing the Patient Overview screen, the scheduled date and time shows the patient's last recall appointment info instead of their future appointment? Why does this happen?
- What is the most efficient way to ensure our recall appointments and reports are correct when posting?
- What are “First Visit”, “Last Visit”, “Recall Due Date” and “Scheduled Recall Date” on the patient’s Edit Recall Due Dates screen? How are they obtained?
- How may we manually enter a recall due date for a patient?
- I have an existing patient whom I want to place on the recall schedule for a particular date. Can I manually alter the First and Last Visit dates, and the Recall Due date?
- We saw a patient today for D0150. The patient needs to be recallable for D0120 instead of D0150. How do we ensure the patient is recallable for the desired procedure code?
Medical Alerts and History
Attaching Plan to Patients
- Can I attach an insurance plan to a patient after I entered the patient’s information?
- How do I attach an insurance plan to a patient while entering the patient’s information?
- How do I attach an insurance plan to additional family members?
- We have two family members with the same insurance plan but are self-subscribers to the plan. How can I assign the plan to each family member with different subscriber information?
- Our office utilizes family accounts, so multiple family members are assigned to one Responsible Party. Each member of the family has the same insurance plan, but each is supposed to be a self-subscriber. How do we assign the plan in this scenario?
- How do I attach a secondary insurance plan?
Update Patient Benefit Information
- Upon insurance verification of an individual patient’s benefits, how do I update the benefits remaining for my patient?
- We notice that the insurance plan assigned to the patient reflects the Anniversary Date when benefits reset. How can we update the Anniversary Date and ensure it updates all patients assigned to this plan?
- We have patients who have dental insurance. We notice a magnifying glass icon next to the word "Primary" and "Secondary.” How can we check the insurance eligibility of an individual patient?
- We have patients who have dental insurance. We sometimes notice a blue square ”C” icon next to the word "Primary" and "Secondary". When we mouseover the icon, the hovertip reveals that the eligibility is verified. How does this happen?
- We have patients who have dental insurance. We sometimes notice a yellow triangle icon next to the word "Primary" and "Secondary". When we mouseover the icon, the hovertip reveals that the eligibility was not verified. Why is this so?
- What does “SUPPORTYEAR” mean in the Subscriber screen?
Changing Plans on Patient Record
- We converted and see an insurance plan that says we can’t delete it. How do we put the correct insurance plan on the patient’s record?
- How do I make a patients’ secondary insurance their primary?
- I accidently put in a patient's secondary insurance as the primary plan, and need to change it. I need to add the correct primary insurance to the patient’s record. How do I change a patient’s primary insurance to secondary?
- My patient has an insurance plan attached to the record. The patient’s insurance plan has changed to a different plan. What’s the best way to change the plan information?
- My patient has a new insurance plan; they switched carriers. The system says I can’t delete the old plan because there are outstanding claims. How do I attach a new plan to my patient?
- Our patient has changed insurance plans. We’ve attached the new insurance plan to the patient’s record. Is there a way to know all the insurance plans that have been attached to an account?
Denticon EHR
- Are there reports for the EHR program?
- How is our office able to know Denticon’s EHR Certification number?
- Is Denticon certified as an EHR program?
- Our office is interested in learning more about “Meaningful Use” related to EHR. Is there a consultant who is able to assist us?
- There’s lots of talk about practice management software being EHR (Electronic Health Record) compliant by CCHIT (Certification Commission for Healthcare Information Technology). Is Denticon EHR compliant?
Patient Notes
Scanned Documents
- How can I quickly scan documents into a patient record?
- What are the instructions on scanning a document directly into to the patient notes?
- We often receive image documents (.pdf, .jpeg and .png) from other offices. How do we import these into the patient file?
- When I attempt to scan (or upload) a document into my patient record, I get a message that the file is too big. How can I get the file to upload into my patient’s record?
- Document Scan and Upload Failures
- We have some patient documents that are on paper (EOB, xrays, chart notes, etc). is there a way to save these documents in the patient record?
Flash Alerts
- How can we set a flash alert to tell us if patients have certain medical conditions?
- We're unable to edit an appointment due to a Flash Alert. Why is this happening?
- Our office staff needs to be alerted regarding insurance eligibility information on a specific patient. How can we get something to appear automatically with the information when we access a particular patient?
- How do I close or deactivate a Flash Alert window for a specific patient ?
- Our staff needs to be alerted regarding information about particular patient types. How can we get something to appear with the information when we access a patient who is assigned that patient type?
- Our staff needs to be alerted regarding information on a specific patient. How can we get something to appear with the information when we access a patient record?
Online Registration
- When my new patient accesses their registration link, they get an error stating the URL is not valid. What can I do?
- How can our patients register or update their registration information online?
- What is the best process to activate a patient record when a patient registers online, and has a "new patient" appointment?
- We have a website. How can we add a link for patient registration?
- We have a website that has a link for online patient registration. How do we know a patient has registered online?
- We have a patient who accessed our website, and entered registration information. Our patient is already in our system. Is there a way to link the online information to the patient which is already in Denticon?