Setup
Notes Macros
Scheduler Views
- We added a new provider and assigned to an operatory. We also ensured to include the new provider/operatory within the Scheduler View. When we view the Scheduler, the operatory is not sorted in the desired column order. How do we correct?
- Our office added an operatory to our Office setup, The operatory is not visible for all users. How can we ensure all users see the operatory column?
Ortho Setup
emptySmartAssist
User Specific Settings
- I don't see any icons in my toolbar. How can I make these appear?
- Missing Icons and Buttons in Denticon
- Using Single Sign On (SSO) With Denticon
- What does the 'Custom Fields' section in the User Setup screen do?
- My Page
- How do I upload a photo for a user?
AppointNow
Labs
Referrals in Patient Record
- MultiPGID Referrals
- How does the 'Internal Referral' feature work?
- Our patient was referred to our office by another dentist. How do we indicate the patient’s referral to us?
- Our office completed one phase of treatment, and need to refer the patient to a different dentist. How do we indicate the patient is under the care of a different dentist in a different practice?
Getting Started -- Minimum Requirements
- When switching screens in Denticon, sometimes previous patients accessed show in error. Why is this happening?
- Supported Browsers
- How to have the best Denticon experience?
- Sometimes Denticon Customer Care Representatives tell me that I need to clear the cache in my browser. How do I clear my browser cache?
- When I click on progress notes the screen doesn’t display, Why is this happening?
- Denticon Workstation Configuration
Fee Types
Getting Started -- Tasks
Referral Setup
- How to Setup the External Referral-Incoming feature
- How to manage external referrals using the Referral Management Utility
- Why are some users not seeing the 'Refer To' button in the Treatment plan screen?
- How to send an External Referral?
- How do I setup 'External Referral' sources?
- Denticon External eReferral FAQs
Lab Cases
Writing Prescriptions
- Are we able to run a report that shows prescription history per provider or user?
- How can we view, add, or edit a internal note for a prescription that has been saved to the patient record?
- How can our multi-location organization manage the prescriptions made available for users to select in each location?
- How can I print a patient prescription history?
- How do I write a prescription?
- Our office uses the prescription feature to record the patient's prescriptions. What kind of prescription paper is recommended for use?
Add Fee Schedule
- How do I view Fee Schedule effective dates?
- How does the Fee Schedule Effective Date feature work?
- Why should our dental organization consider using DPS to enter our fee schedules?
- I know Denticon distinguishes between different types of fee schedules. How do I get started entering our office’s fee schedules?
- How do I add a fee schedule?
- I would rather my staff use their office time for patient care instead of tedious data entry. What's the best way to have someone else enter our fee schedules for us?
Account Info
- Denticon Color Scheme Change
- In the account settings, there is an option to select "Current Culture" what does this setting do?
- How can we setup our account to email receipts automatically when a auto payment is generated from contracts or a transaction made via the Payment Portal?
- Our office is closed on most Federal Holidays. How do we set this up in our Account to reflect on our schedules?
- How do we hide provider columns on the Scheduler when the provider is not working?
- How can we change the Restorative Charting to default to the Treatment Plan Tab vs. Pre-Existing?
Lab Reports
Alternate Minimum Benefits (AMB)
- Confirming AMB code is set up correctly
- Our office is contracted with a carrier, so we are required to charge particular fees for procedures. Some plans that the carrier sells downgrades procedures on payment. How can I set up my office to reflect what really is expected?
- How do we setup procedures that are downgraded by the insurance carrier?
- Our office needs to setup a fee schedule that indicates alternate minimum benefits (AMB) fee schedule. How do I indicate a code to potentially charge two different fees – one being the regular fee, the other being the AMB?
Office
- I have Financial Disclosures under Custom Letters but cannot use them for Treatment Plans. How can I fix this?
- How to turn Real-Time Eligibility (RTE) off?
- In the office setup, there is a setting for "Default Coverage Type". What does this do?
- Our office has moved. How can we update our office or account address in Denticon?
- Clinical AI is not visible when I go to Setup, Integrations within Denticon
- Denticon/Cloud 9 Integration
Fee Schedules for Specialist Dentists
- Our office employs a specialist dentist. We are contracted with an insurance carrier, which makes us a PPO office. Our specialist dentist has the ability to charge different fees than our general dentists. How do I assign this type of fee schedule?
- How may a fee schedule be assigned to a particular provider or a particular office?
Fee Schedules for Specialized Needs
Office Names
- Our organization has a corporate name, to where all our correspondence (payments, mailings, etc) need to go. Our offices have location names. How can I indicate our location name on correspondence while showing the corporate address?
- Our practice has multiple office locations. Can I indicate on patient records which office the patient has activity (treatment, payments, appointments)?
Staff / Security
- I work in multiple offices. How can I change what the default office is when I log into Denticon?
- Why does each Denticon user need a unique email address?
- We have a new user that was added to access Denticon. What temporary password will the user enter when they login for the first time?
- How can I change my 'User Role'?
- Our office has a new staff member. How do I create a login and password for the new user?
- Why does Denticon require every staff member to have a unique username/password login?
Fee Schedules for Insurance Plans and Carriers
- How do Hybrid Insurance Plans work?
- How can we quickly assign our fee schedules?
- How do I know whether to attach a fee schedule to a plan or to a carrier?
- How does the program calculate the insurance estimation and patient estimation portions?
- The Patient Overview screen lets me select an “Office” fee schedule. I’ve got a patient that needs to use a fee schedule from an insurance carrier. How does that work?
- There are multiples types of fee schedules. Sometimes, our patient has more than one fee schedule to consider. That is, the patient is attached to the office UCR default, but has insurance. What is the hierarchy of fee schedule calculation?
Group Membership
- I need a security right assigned to my Denticon user, but I cannot assign it to myself. Who can help me?
- In the Responsible Party screen, there’s a field called ‘Account Locked’. How does this feature work?
- How are we able to understand the security rights in a security group?
- I want to limit my staff to selected functions in the security group. How do I know which security right to choose?
- Not all our staff members need access to all the features of Denticon. How do I ensure they get access to only what they are entitled?
- How do I set up the Group Membership?
Fee Schedules for Managed Care Plans
Providers
- Provider Goals Setup menu won't populate any options but my providers have schedules. I have seen them in the past. How can I fix this?
- The provider posted to the Ledger does not look correct to me. How can I be sure that the correct provider is being posted on procedures?
- My provider has duplicate effective dates on their schedule and now I cannot update their profile. How do I fix this?
- Where in Denticon should we enter in our NPI 2 information.
- We have a provider that will be working on a day they are usually not available. How can we open a specific day on a providers schedule?
- We have claims that are rejecting through DentalXChange due to the Taxonomy number not matching. Where in Denticon do I enter each providers Taxonomy number?
Updating Fee Schedules
- How can I quickly update the fee for a procedure code that is attached to multiple fee schedules?
- How to Delete an Effective Date for a Fee Schedule?
- Our office has a new UCR fee schedule that should replace our old UCR fee schedule. How can we assign ALL patients to the new UCR fee schedule?
- How are we able to change a procedure code’s fee in the fee schedule?
- Our office added a procedure code to our office setup. However, the code is not appearing in our fee schedule. How are we able to correct?
- When I look at my fee schedules, there is not a procedure code for me to input a fee, yet the procedure code exists. Why is that?
Provider Payment
Patient Reports
Holidays
Excel Import
- I have a fee schedule saved on my computer in a Microsoft® Excel file. How do I import the information into my Denticon fee schedules?
- I have a fee schedule saved on my computer in a Microsoft® Excel file, but I have difficultly importing the information to a Denticon fee schedule. What needs to be in my Excel file?
Statement Messages
Medical Setup
- Our office bills medical carriers for certain procedures, e.g., oral surgery codes. What are the steps involved in setting up our account for submitting medical claims?
- We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we cross-reference the dental and the medical codes?
- We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we cross-reference the medical codes to the medical diagnosis codes?
- We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we setup medical ICD (diagnostic) codes?
- We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we setup medical ICD-10 (diagnostic) codes?
- We need to submit claims to medical carriers for certain procedures, e.g., evaluation codes. How do we setup medical modifier codes?
Referrals
- How can I understand the setups for fields of my External Referral Link?
- We have set up a custom external referral form. When generating the referral, some of our data tags are not populating. Why?
- What is Denticon's External Referral- Incoming Feature?
- Our practice utilizes provider referrals. Can I set up a referral list?
- Sometimes our patients refer other people to our practice. How do we enter a patient referral source in a patient record?
- We sometimes have providers and other dental offices refer patients to our practice. How do we enter a referral source?
Carriers
- How do I add an insurance carrier?
- How do I change an insurance carrier’s information (address, phone)?
- We entered a new insurance carrier, and indicated the carrier for “paper claim” because the carrier did not have an electronic portal for claims. The carrier now does have an electronic Payer ID. How do we correct the carrier’s information for a payerID?
- How do I delete an insurance carrier?
Procedure Codes
- We want to change our recall procedure list in the patient record. How do we do so?
- How can I print a list of all the procedure codes in our office?
- What does the Calc.Time button do in the add/edit appointment screen?
- We're unable to post a procedure code to a hygienist. Why is this happening?
- How can we setup the time duration for specific procedures codes to reflect when added within an appointment?
- I have the rights to edit fees and the procedure code allows the fees to be edited however, the fee field is grayed out and I'm unable to add or change the fee. Why is this happening?
Payer IDs
Explosion Codes
Plans
- What is Enhanced Eligibility and how do we use it?
- How do we setup our office for Enhanced Eligibility? (Currently in Beta)
- We want to delete an insurance plan, but we are getting the following error "Cannot delete insurance plan (plan is assigned to responsible party)"; how do we remove a plan from a responsible party?
- How do I add an insurance plan?
- I need to use the pre-printed CMS 1500 Form. Where is this setup?
- As our office sets up a new insurance plan, what are the critical items that must be considered?
Prescriptions
Updating Plan Information
- We updated our default insurance categories, but our patient's plans did not update. Why?
- Is there a way to edit a locked plan?
- The benefits for a plan have changed for all employees. Can I make changes to the insurance plan – changes in benefit anniversary date, in benefit coverage, in benefit maximum and deductible amounts?
- We have patients attached to an insurance plan and noticed the plan information is different than it should be (different carrier/group#/employer). What is the best way to make changes to this plan?
Pick List
Medical Alerts and Questionnaires
- When we press Add New on a Patient's Medical/Dental History, some questions are missing their previous answers. Why is that?
- How do I add questions to our Dental Questionnaire?
- How are we able to use our Pick List in our medical and dental questionnaires?
- How do I make changes to the Medical Alerts section?
- We made changes in the Setup/Medical Setup section (Medical Alerts, Dental Questionnaire, Medical Questionnaire). Some patient records are not showing the changes when we access the patient’s medical history; some patient records are showing the changes.
- In the Medical History section, we sometimes need to write in information and alerts that are not listed. How can we allow for space for this on the questionnaire?
Patient and Responsibility Party Types
- When adding in a new patient there is a section to indicate a patient's ethnicity. How can we add to the list of ethnicities available for selection?
- What are Patient Types and Responsible Party Types?
- Our office wants to make changes to the Patient Types. How do we make the changes?
- Our office wants to make changes to the Responsible Party Types. How do we make the changes?
Miscellaneous Setups
- My CVV Box is not appearing and I'm not sure what account settings impact this. What can I do to troubleshoot this as an admin user?
- How do we make changes to the Email and Text Bypass reasons within a New Patient appointment or Patient Overview screen?
- How can I add an insurance website using the Globe Icon?
- An insurance carrier informed us that a specific procedure is covered 1 year after the last Date of Service. How can we indicate this option to reflect in the Insurance Plan – Coverage and Limitations?
- How can we define our Provider Specialties that reflects in Box 56A on the ADA claim form?
- In the drop down box when I am scanning notes, how do I add more options for what I am saving the note under?
Payments and Adjustment Types
- How do I generate a report of all production, collection, and payment types?
- A patient made a payment in the Payment Portal but the payment only reflects in the merchant account and not in Denticon. Why is this happening?
- We no longer use or want to see a certain payment/adjustment type code in the Transaction Entry screen. How can we clean up the current list to exclude it from showing up for selection?
- Our office wants to make changes to the types of payments and adjustments accepted. How do we make the changes?
- How do we setup the 'Payment Portal' so our Responsible Parties may pay their account balance online?
Fee Schedules for Managed Care Plans
Sales Tax
- Our state requires sales tax on selected products and procedures. How do we setup for sales tax?
- Our patient has purchased a taxable procedure. How do we indicate the sales tax in the Ledger?
- Our state collects sales tax on products (toothpaste, whitening gel, etc). How do we properly calculate sales tax on products where an adjustment was made on the product?
- We charge sales tax on some procedures. Is there a report to understand the amount we have collected?
Collection Agencies
Fees Charged on Claims
- The fees are not coming up correctly in my patient transactions. Why aren’t the fees calculating correctly?
- Tell me about the relationship between the fee schedule and the insurance plan. How does the fee schedule and insurance plan work together in Denticon?
- When I set up an insurance plan there’s a field indicated as “Fees to print on claims”. What’s the difference between the choices – Office UCR fees and Actual Charges?
- I’ve entered an insurance plan that has a PPO carrier. This carrier has a fee schedule. How do I enter the PPO fee schedule and how do I attach it to the carrier?
- One of my insurance carriers – example: Blue Cross Blue Shield FEP (Federal Employee Program) – has two fee schedules, one for ages to 13 and another for ages over 13. How can I make sure the patient gets the charged the correct amounts?
- How do we enter in a deductible?
National Provider Identification Number (NPI)
Paperless
Smart Fees on Plans
Online Patient Registration
- Feature Updates to Denticon's Online Patient Registration
- Required Fields for Online Registration and Patient Information screen
- How do I add or edit consent forms included in the Patient Online Registration Link?
- Our patient accessed the Online Patient Registration link and updated the medical history. How does our office update the patient’s record to show the newly updated medical history?
Kiosk
Logos
Electronic Signature Pad
- How to integrate a Topaz Signature Pad with Denticon
- How can I save my signature to load automatically in the 'Progress Notes' screen?
- Is there a tablet computer (aka: iPad, touch screen) that will allow our office to capture signatures, rather than using a USB-based signature pad?
- Our office has a signature pad, but we’re having difficulties with it. We can’t capture the patient’s signature. Who can help us?
- Our office's signature pad is not working. What do I need to do to install the signature pad for usage in Denticon?
- Our users need to see captured signature on various documents. How are we able to accomplish that?