Computer/System Operations/ iPhone, MACS, Tablets, and mobile devices
Denticon Login
Outage Contingency Plan
Security
- I received an error message that a Data Breach on an app or site exposed my password and Chrome recommended that I change my Denticon password. What does this mean and what should I do?
- How does Denticon protect my data?
- What cyber security protocol does Planet DDS use in order to prevent hacking of its software products?
Denticon on mobile devices
Data Backup
GDPR (EU General Data Protection Regulation)
Access Problems
- Troubleshooting Scheduler Issues
- Steps to determine if your ISP is having an outage
- I’m having trouble with some of the Denticon functions. Is there a “one thing” magic key to making my experience better?
- Sometimes our internet connection slows down; therefore, Denticon seems unresponsive. What can we do to check our side, to help determine if the issue is ours or Denticon’s?
- We notice varying rates of speed during the day on the Denticon system, sometimes it's slow while other times we have a quick screen response. It occurs at different times of the day and on different Windows operating systems. Which combination of Windows
- My screens don’t look right. For example, the Patient Overview screen is filled with hypertext links rather than showing icons, the Add New Appointment screen for a new patient shows only the Treatment Plans tab rather than loading the Quick Add tab. What
Ability to View Pages
- Occasionally, we get an error message: “The main windows of the application is unavailable, so the patient overview information cannot be shown.” What is wrong?
- Is there way you can see the Denticon program bigger, to fill up my computer screen?
- When I access Denticon outside of our office (home, library, etc), I cannot see portions of the program. Mainly, I cannot view the Scheduler window. Why can’t I access all of Denticon outside of my office?
- When we right-click the appointment, the lower portion of the selection is not visible for selection. What do we need to do to correct this?
- When we try to move around in Denticon, we have problems. We never had problems with Eaglesoft. What could cause the problem in my computer?
- When we view the scheduler the appointments appear but the appointments are blank. How do we make the patient and appointment details appear in the appointment?
Set Up a Network
Denticon Basics
Denticon Time Out / Log Out
Web Server
Computer Stability
Desktop Shortcuts
Printing Problems (Adobe)
- When printing a letter from Denticon, the full letter doesn't print cutting off some of the text on the page. Why is this happening?
- I can’t get the report to appear on my screen, the wheels keep turning. Any suggestions?
- I’ve downloaded the current version of Adobe Acrobat Reader, but I still can’t see the reports. What do I do?
- One of our computers is not printing reports, forms, and letters from Denticon. We are able to print a test page, a document, and a web page. We have a problem only when printing from Denticon. Why won’t Denticon print our letter, report, or form?
- When our office generates a document to Adobe Acrobat Reader using the “Print/Preview” button we cannot print or save the document. There not a Save, or a Print button. There is only the option to “Export to Excel” but we don’t want to do that. How can we
Scanning Problems
- Are we able to select a default scanner for scanning documents into our patient records?
- Scanner Troubleshooting Guide
- Unable to scan documents into Denticon after installing the Dynamsoft Service integration.
- We obtained a new scanner. Sometimes, the new scanner does not function correctly. How can we correct?
- Are Fujitsu ScanSnap scanners compatible with Denticon?