After the DPS team gathers the patient-specific insurance information requested by an office via the DPS Ins. Verification button, the data will automatically be provided within Denticon.
A report is provided to the office:
- Click the word “Utilities”
- Choose the “ DPS Insurance Verifications” option
- Select the desired office location (if the dental office is part of a multi-location organization)
- Enter the appointment date range
- Locate the verification by appointment date
NOTE: If the dental organization has multiple office locations, the report is specific to the individual office.
- Patient with no chart, In the DPS Utility reporting, when you click on the , a pop up box will show you the historical information on the request.
- Notes along with a Denticon Plan ID will list. Use the Plan ID to search for the plan when you get to the Primary/Secondary Insurance screen.
- Highlight the notes you want, use your keyboard and press Ctrl+C (copy) or Ctrl+V (paste) to be able to copy and paste the notes elsewhere in Denticon if desired.
Within the report, the “Coverage Status” indicates the patient’s coverage:
- Pending – Waiting to be picked up to be worked (cancelling is available at this point)
- In Progress – Picked up and being worked (unable to cancel at this point)
- Completed - Eligible – Eligibility found and information retrieved
- Completed - Not Eligible – Patient’s insurance is terminated, and the termination date noted
- Unable to Verify - Office Cancelled – request was cancelled by someone in the office
- Unable to Verify – Subscriber information does not allow the DPS team to locate the patient for which verification was submitted or the insurance company does not allow third party callers.
Additionally, the appointment cards show VR and VC icons indicating the same information.
Specific patient note placement
- Patient with active chart, on primary/secondary screen in notes section and the patient chart notes (shown below).
- Terminated in patient notes page and on the DPS report.